Comentarios de los clientes para U-Haul at McKnight Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at McKnight Rd

Clasificación general:

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CHRISTINA C.
Clasificación:

The representative rented a vehicle that she said had 1/4 tank of gas. When I drove it off the lot the fuel low light was on. We got gas immediately. I spent $50 on gas and gave it back with more then when I picked it up. Only to find out afterwards that apparently the uhual contract says it will not refund for gas. I should at least get what was over when I returned it. I will never use uhaul again and will be sure to share my experience as many times as I can. Apparently uhual corporation needs the money more than their customers.

craig C.
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El cliente no dejó un comentario.

Mark K.
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El cliente no dejó un comentario.

TIMOTHY M.
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El cliente no dejó un comentario.

marc S.
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El cliente no dejó un comentario.

David A.
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El cliente no dejó un comentario.

Urlich S.
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Everything look perfect keep it up!

JESSICA V.
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El cliente no dejó un comentario.

ronald S.
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El cliente no dejó un comentario.

Edward D.
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I live near the Franklin Park borough hall. I believe that there are locations closer to home, but your business is my go-to location with no hesitation.

Gina M.
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El cliente no dejó un comentario.

Joseph K.
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El cliente no dejó un comentario.

RICHARD O.
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El cliente no dejó un comentario.

Jason M.
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El cliente no dejó un comentario.

jerry M.
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El cliente no dejó un comentario.

paul H.
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El cliente no dejó un comentario.

WILLIAM L.
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Nothing

David E.
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El cliente no dejó un comentario.

Sheila Y.
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El cliente no dejó un comentario.

Jim M.
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None really.

RACHEL J.
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El cliente no dejó un comentario.

Stephen B.
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El cliente no dejó un comentario.

ANDREW K.
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El cliente no dejó un comentario.

wendell S.
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El cliente no dejó un comentario.

ERIC B.
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El cliente no dejó un comentario.

GREGG B.
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Ross was very friendly and knowledgeable

Yi H.
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El cliente no dejó un comentario.

Ryusuke K.
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El cliente no dejó un comentario.

debbie S.
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El cliente no dejó un comentario.

Omolara F.
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El cliente no dejó un comentario.

Westley A.
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El cliente no dejó un comentario.

Isaac F.
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El cliente no dejó un comentario.

John M.
Clasificación:

Customer excellent

katherine M.
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Fast, easy and efficient! Now that's what I call service in this hectic time we live in. I was a last minute uhaul user. I will definitely use you again! Thanks for making in painless!

Anthony M.
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El cliente no dejó un comentario.

Rene M.
Clasificación:

The lot is way too small for the amount of vehicles they have there. We rented from U-Haul 3 times this year and not one of those times was our vehicle clean for our use. But! The people working there are all very personable and courteous and actually take time to listen to you.

DAVID C.
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El cliente no dejó un comentario.

John P.
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Make sure vehicle has replenished fluids for the next customer. In my case, the van was out of washer fluid.

Michael S.
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El cliente no dejó un comentario.

Matthew A.
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I was charged a $20 “convenience fee” to have them check in the vehicle I rented because I dropped it off over night. Not once in all the years of renting from them was I ever aware of such a bull shit charge before. Isn't this part of the persons job that works there? While I was checking out, no one told me I would be getting a charge to have them check in the vehicle. Sounds like they are hitting the honey pot twice. I will gladly take my money and business elsewhere. The truck did not have a full tank of gas, inside was dirty and smelled like stale cigarettes, the alignment was so out of wack and pulling right that it was so hard to drive. Thankfully I only went a few miles, but still nonetheless calling and complaining to Managers falls on deaf ears as nothing was done.

Dadir M.
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I appreciate

Rupert N.
Clasificación:

An after hours app based check-in process, similar to the check-out process would be nice. There is alot of trust involved in the current after hours process with the customer taking the majority of the risk.

KENNETH S.
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El cliente no dejó un comentario.

jesse H.
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My only issue is that the receipt that I received will not open. Can you please email me a Adobe version.

ELLIE B.
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The trailer that we had booked was not there when we arrived to pick it up. We had to settle with a trailer without a roof and had to shovel all of the snow and dirt out of it ourselves. The guy at the front desk was also on his phone the whole time. Really disappointed as I had a few friends recommend this specific U-Haul location.

John R.
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El cliente no dejó un comentario.

DAVID C.
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El cliente no dejó un comentario.

Benjamin D.
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El cliente no dejó un comentario.

GARY A.
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El cliente no dejó un comentario.

William S.
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First,I was charged for a pad, when I didn't have in my possession / rent / use any pad. Secondly, it was due back 24 hours from pickup. While I could have e waited and returned it at opening, I decided to drop it of and deposit keys. For simply dropping it off and using the drop box I was charged $20. Unbelievable and would have kept it till 7:00 am today to bring it back. $20 may not be a lot it when your laid off, it is. This is the second time I used this facility, and last time I was billed improperly as well. That time the manager did a nice job on researching and adjusting appropriately. Thus thought I would try it again. Not pleased right now.

Leslie H.
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Awesome!!

Peter M.
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El cliente no dejó un comentario.

Mary D.
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El cliente no dejó un comentario.

Christopher R.
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El cliente no dejó un comentario.

Ron G.
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El cliente no dejó un comentario.

Scott P.
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There were leaves and screws left in the trailer, no one swept it out prior to my rental. The staff was friendly and helpful.

Rob B.
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The reserving process had many steps, but was straight forward and simple. Overall it was as painless as it could be.

LAURIE Z.
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El cliente no dejó un comentario.

Kristin P.
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Your truck leaked oil all over my brand new driveway!

DAVID S.
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Everything was good. The service advisor (Ross) was very helpful and considerate, equipment was good, processing in and out were quick and painless. The retail store has excellent accessories for any move or rental. A good experience overall; I will be back.

Scott M.
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I checked in online, after hours, exactly as instructed by the rep and the online tool. I was told that would waive the $20 after-hours fee. But I was still charged the fee. Very frustrating.

Rene M.
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El cliente no dejó un comentario.

BRIAN B.
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El cliente no dejó un comentario.

Charles W.
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I picked up a truck after hours. The key, locked in the back of the truck, was protected by a round lock that was hard to make work. User issues to be sure. Still, that lock as annoying. All in all, it all went fine and the truck worked flawlessly for me. No issues. I'll be back.

ROBERTA W.
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truck was not equip with blankets and dolly as expected

Stacey H.
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El cliente no dejó un comentario.

WILLIAM A.
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El cliente no dejó un comentario.

MARC O.
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El cliente no dejó un comentario.

Timothy W.
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El cliente no dejó un comentario.

Kevin R.
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I entered all requested information 1-day ahead of time (Drivers License pics, etc) to save time on checkin. However, I had to do this again upon receiving a text from the McKnight location on the morning of pickup. Then once at the store, all of the same questions were asked of me AGAIN (do you want insurance, etc). I already answered these questions so my time was being wasted on checkin. The McKnight location needs to review all of the web-based input prior to asking customers all of the same questions again upon checkin...very annoying.

DAVE O.
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El cliente no dejó un comentario.

dennis C.
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El cliente no dejó un comentario.

Brett S.
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El cliente no dejó un comentario.

Philip H.
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El cliente no dejó un comentario.

Joshua H.
Clasificación:

Quick and easy drop off

RADAWN J.
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El cliente no dejó un comentario.

Jeffrey Z.
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El cliente no dejó un comentario.

ANN C.
Clasificación:

El cliente no dejó un comentario.

Michael S.
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El cliente no dejó un comentario.

Mike P.
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El cliente no dejó un comentario.

Natalie L.
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El cliente no dejó un comentario.

William S.
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I had no problems everything was good great customer service

DAVID M.
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Clean truck, great service - couldn't ask for anything more - thanks!

WALTER E.
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The team was great !! They even handled a electrical issue to get the trailer right . Great job !!

Daniel M.
Clasificación:

El cliente no dejó un comentario.

Benjamin H.
Clasificación:

I got back to the location at 1905 and Vince had already locked up when though there was customer who arrived before 1900 and they were left to check themselves in. Also I rented a 17' truck that is not 17' without the cab over I was very annoyed when I realized this

Melissa C.
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El cliente no dejó un comentario.

edwin J.
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El cliente no dejó un comentario.

Robert S.
Clasificación:

The trailer I was assigned was deep back in the stock, behind several other trailers. So, we had to move the trailers to get access. I've rented several times before, and this is the first time it wasn't out ready for hookup.

Greg W.
Clasificación:

El cliente no dejó un comentario.

Kellie R.
Clasificación:

When I picked up the truck It was behind another truck. I read on the app did you find it your truck I selected yes. Not realizing I should have changed the truck to the one that was in front. But couldn't go back on the app. So the guys had to move it out for me. They were great. The biggest thing was having to call when I was going to be later and trying to get thru was insane. I'm in the middle of trying to move and had to stop for over 15 mins to get a hold of Uhaul to let them know I was going to be later. I tried the store first they didn't answer. Then the 1 800 and it took forever. However they were very accomadating once I got thru. I had to call twice to extend. If I was using the app I'm not sure why I had a deadline of 6pm. I thought if I used the app I just needed to have it back the same day anytime. It always takes longer then you anticipate. I tried figuring it out on the app and the website but couldn't. One last thing when I took the truck back they have a very small lot I had a 26 foot truck and no where to put it. I didn't want to block all the little trucks incase they were going out in the morning. I wish they had left a space knowing I was coming back. I made a safe space but it took 20 minutes after trying to pull in and back up in a space that didn't work. Anyways overall greatful for this service.

David T.
Clasificación:

Van was not available for pick up through the app as promised. Had to wait over an hour for location to open.

JOHN M.
Clasificación:

El cliente no dejó un comentario.

kenneth G.
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El cliente no dejó un comentario.

Jeffrey B.
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El cliente no dejó un comentario.

Anthony D.
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El cliente no dejó un comentario.

WILLIAM T.
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El cliente no dejó un comentario.

RICHARD W.
Clasificación:

rude people

Christopher L.
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El cliente no dejó un comentario.

Robert S.
Clasificación:

A dolly & furniture roller was placed in one of our trucks and we were charged for them. We did not order anything except for the furniture pads/covers. We were too busy to care to try and dispute this. Disappointing

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