Customer Reviews for U-Haul at Hwy 27 & NW Pine

5,137 reviews

1011 NW Pine Ave   Ocala, FL 34475
(@ Hwy 441 & Hwy 27)

(352) 732-7085

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(352) 732-7085

1011 NW Pine Ave
Ocala, FL 34475
(@ Hwy 441 & Hwy 27)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
5.0

Great customer service.

JONATHAN B. 
Rating:
3.0

I think you shouldn't have employees answering phone calls. They only have two people working there. It is a very busy location. There is way too much going on for theming wit

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Nothing was very pleased from start to finish. Great customer service from all employees.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
2.0

For starters need to have the product that you pay and was promised to have the day of installation. The wiring for the hitch.

Melissa R. 
Rating:
3.0

Employees have unfriendly attitudes

William L. 
Rating:
3.0

make sure to email receipts to client even if they have a paper copy lots of your customers loose the printed copies .

DavidLG C. 
Rating:
4.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Garyq W. 
Rating:
5.0

The employees there were truly wonderful. All of them but I think her name was Cindy, sh was exceptional! Went out of her way to keep me as a customer when the corporate office made a big mistake! I will be using her again soon!

SHELDA S. 
Rating:
5.0

Customer did not leave a comment.

Margaret T. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
4.0

It's very annoying that I made a reservation at a different location and they did not have my equipment! I specifically made a reservation so I wouldn't have to run all over town. Definitely sucked. Was sent to This location did well!

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

debra C. 
Rating:
5.0

Customer did not leave a comment.

Gerald F. 
Rating:
5.0

Drop off trailer was a breeze, staff was very friendly and deliver good customer service

DAVID S. 
Rating:
5.0

Nice helpful personal.

William N. 
Rating:
3.0

Do not rent out trucks with bald front tires from being out of alignment. I was afraid they were going to blow out.

Craig P. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Staff very efficient.

Purdy P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Good crew

William B. 
Rating:
5.0

Nothing just your kindness and clean truck are good enough for me thank y'all happy Thanksgiving to y'all

DONAHUE J. 
Rating:
4.0

Customer did not leave a comment.

Allen Y. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Both the staff members today were patient, efficient, knowledgeable and friendly. I really enjoyed doing business with them and would definitely recommend this location.

MELODY G. 
Rating:
1.0

1. I was not told while purchasing that a text would be coming to review the condition of the vehicle and confirm the amount of gas. 2. They stated 1/4 of a tank of gas was available: it was 1/8 of a tank. 3. They were not helpful in finding a specific drop off location close to my house. They left it generic as "Ft. Lauderdale" and not all locations will accept a 1-way drop. Deerfield has Pompano locations closer than Ft. Lauderdale!

RHONDA H. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

JEROME W. 
Rating:
4.0

Couple things falling apart in truck that may need attention. Other than that, experience was fine

TONYA D. 
Rating:
5.0

Customer did not leave a comment.

DANNIS B. 
Rating:
5.0

This was my third location for the same date/reservation. First one was in Citra and that lady was horrible and I literally would have never used you guys if it wasn't for the actual location I rented from. I will never use a uhaul dealer again. I will always go to an authorized uhaul location. Tiffany was beyond amazing (I hope that's her name) you guys need to shut down the rest of your so called locations at other businesses

Michael M. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
4.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

There was nothing that could be improved. The staff were very knowledgeable and helpful and friendly. The movers did a wonderful job and were efficient and quick. This was a great experience and we definitely would use U-Haul in the future for our moving needs.

henry C. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Fast service and the two people who helped me handled everything smoothly and with a smile. Thank you !

Tana D. 
Rating:
5.0

Customer did not leave a comment.

G Thomas L. 
Rating:
1.0

Rental was unclean! Would not recommend this location!

TAHEIM A. 
Rating:
5.0

Customer did not leave a comment.

Franklin H. 
Rating:
5.0

N/A

Matthew P. 
Rating:
5.0

I've used this location for several years. Always a good bunch of hard working guys there who do a great job.

RANDALL R. 
Rating:
5.0

Was thankful when I showed up at 6:55 PM for the drop off they were still open and happy to help me.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Danny M. 
Rating:
5.0

Customer did not leave a comment.

franco D. 
Rating:
4.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

JACOB F. 
Rating:
5.0

Speedy service

IVY N. 
Rating:
5.0

Customer did not leave a comment.

Santa R. 
Rating:
5.0

I think you have a valuable piece of property, but the city overstepped it's regulation ability by making you turn right to get out of your driveways and no adequate U-turn ability. It's probably time to sell, in favor of more land.

RICHARD L. 
Rating:
4.0

Make sure locations have the equipment, had to make 3 reservations to get a trailer which threw my schedule off.

WANDA M. 
Rating:
5.0

The pick up truck that I used the Center seat belt has been tampered with, it has been cut off. Thereby rendering it useless. Against D.O.T. safety guidelines. This matter leaves Uhaul open for a potential lawsuit should someone get hurt for not being able to use the center seat belt. This should be corrected A.S.A.P. Sincerely W. Lebron Sr.

WILFRED L. 
Rating:
5.0

Drop off went very smooth, we were in and out in about 10 minutes, very friendly staff as well.

CHRISTIAN E. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Nothing, keep up the good work!

Luis G. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Great service!

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Danny M. 
Rating:
5.0

Quick and easy dropoff on truck.

DARRELL M. 
Rating:
5.0

Customer did not leave a comment.

shannon L. 
Rating:
5.0

Excellent customer service

DENISE P. 
Rating:
5.0

No improvement necessary. Great experience. Service was expeditious and very thorough. Thank you.

JAMIYU A. 
Rating:
5.0

Great staff, thank for everything

Quinton J. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
5.0

The truck had a " severe " drivetrain vibration. I am a automotive technician it feels like someone took the drive shaft loose and put it back in out of sequence.

Kevin G. 
Rating:
4.0

Inventory on hand was good, as in the variety of capacities available however, the 15 ft box truck I had borrowed, needed a wheel alignment. Had a terrible left side pull and the offset of the steering wheel was so obvious it is a wonder it's still in line for the next customer.

michael H. 
Rating:
5.0

There are not cleaning the U-Hauls people are leaving drink cartridges up under the seat there are sand all in the t dashboards in the little cubby holes all over floor there are not even cleaning on the people bring the truck back they'll just spraying it with a disinfected and parking them I watched them 45 minutes I had to wait we watched this young lady she did not clean them to the lady brought the truck in the young lady sprayed it wiped the handles on the doors and then parked an acceptable.

RICKY T. 
Rating:
5.0

Customer did not leave a comment.

RON D. 
Rating:
4.0

Customer did not leave a comment.

BARRY P. 
Rating:
5.0

No comment at this time

James L. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
2.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

patrick C. 
Rating:
5.0

Hard to find but I'm new to Ocala lol

Kimberlee O. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

ANGEL R. 
Rating:
1.0

The employees were very rude. I went in there twice and they just ignored me until I went up to them. He was with someone but it's common sense to say hello I'll be with you in a few. Then the other big guy was walking out and just let the door close on me as I was walking out behind him. I will never do do any business with them anymore I rather just do everything through the app like I did the first time.

Cedric D. 
Rating:
5.0

Quick and easy transaction, thanks!

LINDA M. 
Rating:
4.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

This was a very good experience, mainly because the associate (Craig) was flexible in finding a way to accommodate our particular needs. He is to be commended for service above and beyond !

GLORIA C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Super easy, quick and friendly drop off

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
4.0

This location is over crowded with trailers and trucks. Not much room for customers.

EDGAR W. 
Rating:
3.0

inside trailer i had to sweep. not knowledgeable help.

Kenneth P. 
Rating:
5.0

Got there just as they were closing but the folks went ahead and checked my trailer in and got me on my way. Nice guys.

Timothy B. 
Rating:
5.0

Super nice people. Excellent service and quick & simple. In and out super simple and easy.

ROGER T. 
Rating:
5.0

Customer did not leave a comment.

ALLEN F. 
Rating:
5.0

Attendant was super nice and let me drop off there even though it was the wrong spot. He had me on my way quickly!

Tereasa W. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

christopher M. 
Rating:
3.0

Customer did not leave a comment.

DARYL R. 
Rating:
5.0

They did a great job and this is not my first hitch they installed and I'll always go back if I ever need another one

Bobby L. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

GERALD E. 
No reviews have been submitted for this location.

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