Customer Reviews for U-Haul at Hwy 27 & NW Pine

6,614 reviews

1011 NW Pine Ave   Ocala, FL 34475
(@ Hwy 441 & Hwy 27)

(352) 732-7085

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(352) 732-7085

1011 NW Pine Ave
Ocala, FL 34475
(@ Hwy 441 & Hwy 27)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Only one customer at the counter when entered. Two of the staff waited on him and it took probably 10 min waiting until a third person came into the office. Went smooth after that. It appeared at least one other on site employee - thus a little long to wait - but dont ever know what else going on behind the scene. They did recognize I was there but still took a little longer based on only one customer ( who was a complainer by nature it seemed - take this as customer feedback for making a visit just a little better.

William Bramlett 
Rating:
5.0

Customer did not leave a comment.

Maria Anguiano 
Rating:
5.0

Customer did not leave a comment.

Charles Shinn 
Rating:
5.0

Customer did not leave a comment.

Richard Beardsley 
Rating:
5.0

Customer did not leave a comment.

Juan Gomez 
Rating:
5.0

No wonder I moved.

brian ashley 
Rating:
3.0

Customer did not leave a comment.

Stephen Fulton 
Rating:
5.0

The staff was great and the 17' truck, while the newest truck I've ever driven, ran very well and seemed well maintained.

David Beaulieu 
Rating:
5.0

Customer did not leave a comment.

Phillip Howell 
Rating:
5.0

Customer did not leave a comment.

CHARLES FARMER 
Rating:
5.0

Customer did not leave a comment.

Ronda Wheeler 
Rating:
3.0

Nothing that I know of, the lady that waited on me was very professional.

LARRY LANE 
Rating:
5.0

Customer did not leave a comment.

Blaine Isakson 
Rating:
5.0

installation tech was very knowledgeable and answered all my questions..

ysaac zorrilla 
Rating:
5.0

Equipment was clean but needed new wiper blades and was low 1 qt. of oil ($ 7.69 ).

Tim Britton 
Rating:
5.0

Customer did not leave a comment.

Vernon Byrd 
Rating:
5.0

Excellent customer service. Friendly and knowledgeable staff. Thanks.

frank Alogna 
Rating:
5.0

Customer did not leave a comment.

Tara Diamond 
Rating:
5.0

Customer did not leave a comment.

Scott Weber 
Rating:
5.0

To improve for the next customer I think y'all did awesome I don't know what else to say but y'all did great with me

colivito williams 
Rating:
4.0

Customer did not leave a comment.

suzanne clarke 
Rating:
5.0

Customer did not leave a comment.

Michael Hopkins 
Rating:
4.0

Customer did not leave a comment.

David Giraldi 
Rating:
5.0

Customer did not leave a comment.

Cheryl Hopkins 
Rating:
4.0

Customer service was excellent

MICHELLE JOYNER 
Rating:
5.0

Customer did not leave a comment.

Marquis Wright 
Rating:
5.0

The General Manager of the store was courteous and very professional. Keep up the good work!

Clarence Spry 
Rating:
4.0

Customer did not leave a comment.

Bryan Sinkler 
Rating:
5.0

Customer did not leave a comment.

Thomas Bernard 
Rating:
2.0

They didn't even pull out the uhaul and sent me to figure out where it was parked at. Was not busy at that time. Didn't even verify the gas I went back inside to let them know it was missing 1/8 of the estimated. Instead of correcting it, they sent me to correct via a text that guide me to a website/app If I do all the work shouldn't I get a employee discount?. I remember when you use to rent it they will walk you thru the whole vehicle and explain everything verify stuff on the spot. And sent you your way. On the bright side The return was pretty easy and took less time that I expected.

Alfonso Del Pilar 
Rating:
5.0

The staff is awesome The manager Tiffany is stupendous Pietro P and L kitchen and bath design center

Pietro Gozzi 
Rating:
5.0

Customer did not leave a comment.

Steven Wood 
Rating:
3.0

Packed tight, hard to get around and on a corner of buisy streets. I would probally pick a different one next time.

Timothy Brannan 
Rating:
5.0

Customer did not leave a comment.

THOMAS TINCHER 
Rating:
4.0

Customer did not leave a comment.

nancy merriam 
Rating:
5.0

Customer did not leave a comment.

Bob Gortney 
Rating:
5.0

Only thing that I had happened was the worker who I met with to obtain the truck told me to follow the guide on the paperwork to fill the truck back to half and so I did that. We were at just above empty so I put the 20 gallons the paper stated and when we drove the truck across the street to the location it was registering at almost full. Cost me $69 to put 20 gallon in the truck and it was almost full vs 1/2 tank. I feel like I was scammed to putting more gas into the truck than I should have going off the calculation I was given. As a single parent $69 is a lot of money.

Ashley Cornelius 
Rating:
4.0

Have a better waiting area with snacks machine and TV

Carmelo Soto 
Rating:
5.0

Just keep on doing what you are doing. Easy and quick on pickup day and return day.

Robert Townsend 
Rating:
5.0

Everyone was so friendly.

Heidi Ramos 
Rating:
5.0

I love this place. I’m here everyday loving 833064

bobbie paladino 
Rating:
5.0

This location provided excellent services and I can’t recommend anything for it to be a better experience.

Sharon Fancher 
Rating:
4.0

Customer did not leave a comment.

Jeffery Kelley 
Rating:
5.0

Great service at this pickup location.

Robert Chrisner 
Rating:
5.0

Customer did not leave a comment.

Jimmy Gooding 
Rating:
4.0

none needed

ian hylton 
Rating:
5.0

Everyone was very nice

Cherie Middleton Wilson 
Rating:
5.0

Customer did not leave a comment.

Radames Crespo Concepcion 
Rating:
5.0

Customer did not leave a comment.

Karen Russell 
Rating:
5.0

Customer did not leave a comment.

Vicki Webb 
Rating:
5.0

The service was great from beginning to end. Thank you..

DOUGLAS LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Robert Cole 
Rating:
5.0

Customer did not leave a comment.

Kayla Barritt 
Rating:
5.0

Customer did not leave a comment.

Phillip Castleman 
Rating:
5.0

Customer did not leave a comment.

Ronald Plaster 
Rating:
5.0

people where I pick up was great where I drop off was great very helpful

James Shepherd 
Rating:
5.0

Tiffany made our rental experience very easy and accommodating. I would definitely recommend this location for all your moving needs.

Denise Glenn 
Rating:
5.0

Customer did not leave a comment.

Charlie Hall 
Rating:
5.0

Customer did not leave a comment.

Mark Clark 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Millan 
Rating:
5.0

Customer did not leave a comment.

Yissely Gonzalez 
Rating:
5.0

Good job

Lesley Munn 
Rating:
5.0

Treat them with the same level of service I was shown at pine ave location

James Clark 
Rating:
5.0

Customer did not leave a comment.

Merilyn Caraballo 
Rating:
5.0

The ladies at the check-in were very nice and attentive!! I will back and rent in this location!! Thanks

Marianela Barnett 
Rating:
5.0

Lisa made the experience easy!! :)

cynthia bellingar 
Rating:
5.0

excellent Lisa was a great help :)

cynthia bellingar 
Rating:
5.0

Customer did not leave a comment.

Louis Rice 
Rating:
5.0

Very professional

Kinard Ward 
Rating:
4.0

Customer did not leave a comment.

craig whitehead 
Rating:
5.0

Customer did not leave a comment.

Kimberly bishop 
Rating:
5.0

Customer did not leave a comment.

chrisetta henry 
Rating:
3.0

Customer did not leave a comment.

Dennis Panusky 
Rating:
5.0

Customer did not leave a comment.

Mike Fallacaro 
Rating:
4.0

Customer did not leave a comment.

Richard Weaver 
Rating:
5.0

The entire experience was smooth and informative.

Jim Roseski 
Rating:
5.0

Customer did not leave a comment.

dan couchey 
Rating:
3.0

The windshield was dirty on the inside, the truck shook going down the road and apparently it only got 2.6 mpg. Yes 8 gallons to go 21 miles with zero idle time. I will not recommend this location to anyone 😤

Calvin Blackburn 
Rating:
5.0

Friendly staff and great service!

Daryl Scott 
Rating:
5.0

John did a great job !

Colette Gorman 
Rating:
5.0

Continue excellent customer service!

DAVITA INC 
Rating:
5.0

Customer did not leave a comment.

Gloria Byrd 
Rating:
4.0

none needed

ian hylton 
Rating:
5.0

Customer did not leave a comment.

Angelo Ricci 
Rating:
1.0

When I rented the pickup truck for 4 days, I was told that over 100 miles, I was going to get the mileage at 0.49 cents per mile. Later, I extended the rental for 2 more days. When I returned it, my rate was changed to weekly and the careless employee made me pay about $50 more. When I did the extension over the phone, I wasn’t told that my rate was going to be changed to weekly, otherwise I would have returned it and rented again to avoid paying for miles I wasn’t going to use. Therefore, I am very dissatisfied.

OMAR VILLARREAL 
Rating:
5.0

Customer did not leave a comment.

Christopher Nelson 
Rating:
5.0

Pick up and drop off went very smoothly, and the staff was extremely courteous and helpful

Gene DeGiorio 
Rating:
5.0

Muy atento el empleado

RAFAEL OLACHICA 
Rating:
5.0

Customer did not leave a comment.

Joan Serrano 
Rating:
5.0

Customer did not leave a comment.

Michael Scheidell 
Rating:
2.0

Rental drop off attendent was slow and not very friendly.

James Woods 
Rating:
5.0

Nothing. Staff there are very efficient and friendly. Both pickup and return were hassle free.

Calvin FENNER 
Rating:
5.0

Customer did not leave a comment.

Bryan Coombs 
Rating:
5.0

Customer did not leave a comment.

CHARLENE ORTIZ 
Rating:
5.0

Customer did not leave a comment.

rodney wells 
Rating:
3.0

Inform Florida customers that vehicles are registered under Uhaul’s toll road account. At pickup agent told me I could add the rental truck to my account to cover the tolls, which was the case.

charles guillen 
Rating:
5.0

The website is AWFUL. Trying to make/edit a reservation through the website is extremely difficult. Dropping of a rental with the website is even WORSE. It took me 25 minutes to upload the photos on to the website for after hours drop off. The website takes ages to load & then refreshes after you’ve already taken all the pictures. I had to re-take the pictures of my drop off FOUR TIMES before the website finally uploaded them.

Caitlin Prue 
Rating:
4.0

Overall great experience.

Natalie Clark 
Rating:
4.0

Customer did not leave a comment.

Shadonis Stephans 
Rating:
5.0

You don't have to do anything differently. The whole process was quite smooth and enjoyable.

Charles Currey 
No reviews have been submitted for this location.

Additional Services at this Location

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