Comentarios del cliente para U-Haul at Hwy 27 & NW Pine

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul at Hwy 27 & NW Pine

Grado total:

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John H. en

Grado:

Great up beat folks. Excellent job.

Arthur G. en

Grado:

Everyone was polite and fast very friendly atmosphere

Cheri P. en

Grado:

one employee working when I arrived shortly after 9AM., and 6 people in line. Another employee strolled in about 9:30. Took 45 minutes to get done, and I had reserved ahead of time by phone. Had to text and change all my appointment times. Another customer said it was always like that. When I told him I should have been warned about how long it would take, he said "then no one would use them."

Lisa R. en

Grado:

El cliente no dejó un comentario.

Velaria S. en

Grado:

You guys have been doing great job !!! Keep smiling keep shining,

David W. en

Grado:

I tried to reserve on line but couldn't and so called the 800 number at corporate headquarters and spoke with a person who must have been a new hire. She made the reservation for the wrong kind of trailer after I clearly explained what I wanted. Consequently I will only call the local office at 1011 N. Pine Avenue in Ocala as they really know what they are doing. My experience with them was excellent.

Tom l. en

Grado:

We were given the wrong information to return the truck and after driving around a new area for an hour dropped the truck at the next U-Haul dealer we saw. It was a very frustrating experience. The only thing negative about our experience.

Joseph P. en

Grado:

I found the after hours check-in process to be a little burdensome.

Larry B. en

Grado:

El cliente no dejó un comentario.

Elizabeth R. en

Grado:

El cliente no dejó un comentario.

William H. en

Grado:

Was a fast and easy pickup and drop off.

Earnest M. en

Grado:

Keep up the smiling faces, good customer service, and reasonable rates.

KAREN V. en

Grado:

El cliente no dejó un comentario.

Gary G. en

Grado:

El cliente no dejó un comentario.

Carolina B. en

Grado:

The GM was extremely helpful. He managed to rent me a vehicle that was not supposed to be a one way ride to get my move done. I would definitely recommend this uhaul facility to a friend.

steven w. en

Grado:

The van was dirty and the side door (which I needed most) was inoperable.

BRANDON C. en

Grado:

The inside of this truck and a/c smelled terrible. I think a previous renter smoked in it.

Mark V. en

Grado:

Nothing.The two man crew that worked at this location was fast,efficient and took care of business.

jason l. en

Grado:

El cliente no dejó un comentario.

Berenice C. en

Grado:

Solid location-- a little bit tight on space

Michael p. en

Grado:

El cliente no dejó un comentario.

Clare B. en

Grado:

El cliente no dejó un comentario.

Wendell H. en

Grado:

El cliente no dejó un comentario.

Essence H. en

Grado:

One staff member an African American man was incredibly rude and did not want to help he went on break as soon as a line formed

Pamela M. en

Grado:

Well truck rental service was nice, but the freaking A.C. was not working I was Sweating and Hot of course I told the salesman about it he just said Sorry about the A.C. ,He also checked it out as well. Thanks

MARK B. en

Grado:

There was a very long wait on the return, but once the representative came out it went very quickly. I sat in the cab for probably 20 minutes. The sign clearly said to wait there with your equipment so that’s what I did.

ROGER W. en

Grado:

Keep up the same great job. I spoke to three of your employees during my experience with your company on this site during this particular hauling need of mine. I would like to let you know that they all spoke to me in a kind and friendly manner. Thank you for hiring great employees. I have used the u-haul company for not only many times but in different parts of the United States for my hauling needs. I call it duplication.

Mike L. en

Grado:

El cliente no dejó un comentario.

Phillip B. en

Grado:

First of all, the location I selected when I configured the rental was NOT the location shown here. I was never told the location had changed, so when I went to my preferred location (close to my home) they told me they had no trailer for me and that I would have to drive 12 miles to the location where the trailer was at. This turned a 1-hour, 5-mile drive into a three-hour, 50-mile drive. To make it worse, someone DID call me the night before the pickup to confirm the time I was going to arrive, but that person never mentioned anything about the location of the pickup changing. Looking at my rental confirmation email, it has ONLY the preferred location listed. Nothing about the actual location of the trailer. Because the rating system doesn't list anything applicable to my issues, I went ahead and dropped all the ratings to their lowest option. Too bad.

KAHIL H. en

Grado:

El cliente no dejó un comentario.

dennis p. en

Grado:

El cliente no dejó un comentario.

Kevin A. en

Grado:

El cliente no dejó un comentario.

GILBERT R. en

Grado:

Air conditioning was not keeping up! we were sweating for two hours while the hitch was being put on. The thermostat said 79 degrees but the room was a lot hotter!

warrenita a. en

Grado:

El cliente no dejó un comentario.

bruce m. en

Grado:

El cliente no dejó un comentario.

GARNETT S. en

Grado:

El cliente no dejó un comentario.

Richard P. en

Grado:

Overall, good. Just need to put more time into checking equipment. The ratchets on the car trailer were just about frozen with rust, and had seen better days. The ratchets should be replaced. The driver side mirror on the truck would not stay in position. A little more attention to details is warranted.

Elizabeth W. en

Grado:

This location needs to downsize the amount of equipment and supplies they have or relocate to a larger area to accommodate the amount of business that they deal with. There was no public parking available on the lot at the time I dropped off the truck, but only a couple of customers in the store.

Dallas P. en

Grado:

Same as above, when I pointed out the damage to my vehicle from the carrier the employee was neither helpful or interested in helping me.

angel l. en

Grado:

El cliente no dejó un comentario.

Jose O. en

Grado:

I found everything acceptable and excellent.

THOMAS S. en

Grado:

El cliente no dejó un comentario.

Laura B. en

Grado:

El cliente no dejó un comentario.

Cheryl H. en

Grado:

El cliente no dejó un comentario.

Ron S. en

Grado:

El cliente no dejó un comentario.

jesse aernold r. en

Grado:

The whole team was very pleasant from making my reservation to picking up my unit and drop off was a breeze. Thanks guys

Greg C. en

Grado:

El cliente no dejó un comentario.

BOBBY C. en

Grado:

The abusive employee I've had to deal with several times, wasn't there. So, I finally had a good experience. When he is there, I go elsewhere or wait for another employee to help me. I worked for Uhaul years ago in California. In those days, cocky, bitchy, a..h.... Lasted about minute. Mine and other customer complaints went completely unanswered by the manager of the time. Looks like there is a new manager and crew. Yay!

MARK F. en

Grado:

Initial contact was poor and confusing but once the tech got involved, things improved.

Bruce F. en

Grado:

Everything went fine fast u/ p friendly employees

Luis M. en

Grado:

Nothing you have Great service.

richard d. en

Grado:

everyone was friendly and knowageable

Penny C. en

Grado:

I am extremely satisfied with the service provided. The staff were friendly and knowledgeable. I will go there again for my moving needs.

Paul H. en

Grado:

El cliente no dejó un comentario.

Norman P. en

Grado:

Truck windshield and front was extremely covered with love bugs with no offer to clean it...a/c did not work and had to return back to get different truck.

Cheryl M. en

Grado:

El cliente no dejó un comentario.

Joseph s. en

Grado:

El cliente no dejó un comentario.

eric l. en

Grado:

I understand that it's difficult to schedule for early morning "rushes" , however having an extra staff member during busy times would have reduced our wait and processing time. When we came to pick up our truck the two staff members were swamped as their were several people in line. They did their best to work quickly and efficiently and their service and attitude was excellent!!

joseph g. en

Grado:

Not happy being charged for something that I didn’t want. They just added extra price into bill not something we discussed

David W. en

Grado:

El cliente no dejó un comentario.

antoinetrte d. en

Grado:

El cliente no dejó un comentario.

JOE M. en

Grado:

bro my hitch came off and you didnt even call me back, thankfully random people stopped to help me tbh that was pathetic on uhauls part

melanie M. en

Grado:

El cliente no dejó un comentario.

Amanda V. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

one word says it all EXCELLENT !! BOB D.

dixie m. en

Grado:

El cliente no dejó un comentario.

jeff p. en

Grado:

El cliente no dejó un comentario.

latasha c. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

El cliente no dejó un comentario.

James G. en

Grado:

You need to take a look at manning. These guys worked there tail off doing the best they can, but the number of customers was overwhelming.

John M. en

Grado:

El cliente no dejó un comentario.

stanley k. en

Grado:

El cliente no dejó un comentario.

Daniel S. en

Grado:

Did not have the truck I needed. Gave me a bigger with no extra charge. But still needed a smaller truck.

todd w. en

Grado:

This location was conveniently located, but trying to get in or out of this location is difficult with all of the heavy traffic on the corner of two very busy roads. Staff was friendly, though I was a little disappointed that I was next in line to be served when the U-Haul attendant skipped over me in favor of the person behind me. Kinda rude!!!

Shannon S. en

Grado:

tow dolly was poorly repaired lights fell out on trip

shayla w. en

Grado:

El cliente no dejó un comentario.

Mary S. en

Grado:

Awesome bathroom.

johnny m. en

Grado:

The truck was fairly new and clean which saved up time and aggravation. Moving is difficult enough and not having to worry with faulty equipment makes it easier.

Timothy L. en

Grado:

El cliente no dejó un comentario.

angela f. en

Grado:

El cliente no dejó un comentario.

Jarred S. en

Grado:

El cliente no dejó un comentario.

William N. en

Grado:

Jonathan was great and worked hard to get me hooked up and on the road. Good job, thanks!q

Jose S. en

Grado:

El cliente no dejó un comentario.

thomas k. en

Grado:

I reserved a truck online and was in and out in less than 10 minutes. The staff is friendly, professional and very helpful. I had my iwn dolly but the tires were flat. The gentleman helped me by putting air in the tires. Again, thank you very much.

Diane R. en

Grado:

El cliente no dejó un comentario.

Tim B. en

Grado:

Best place in town. Very professional and helpful, even though I pulled in 15 minutes before closing.

AL M. en

Grado:

El cliente no dejó un comentario.

joy b. en

Grado:

Quick service, very hospitable staff, uhaul trailer in great shape

Charlene H. en

Grado:

Great service

michael b. en

Grado:

The original pick up was at 40/27th st. The particular trailer I ordered was not there. Somehow someone ordered a 5X8 AV when I had ordered an RT trailer. Once I moved to the Pine Ave location they worked hard to ensure I received the correct trailer. Hats off to them. I when needed will use that location again.

Jodie B. en

Grado:

El cliente no dejó un comentario.

Daniel O. en

Grado:

The service we received was AWESOME!!! We appreciate your making this a pleasant and hassle free experience! Many thanks!!!

Norman C. en

Grado:

I prefer your full service locations to those operating out of convenience stores.

sharon r. en

Grado:

El cliente no dejó un comentario.

garry a. en

Grado:

Service is great that’s why I keep coming back.prices are very satisfied to my budget.

Verlane G. en

Grado:

El cliente no dejó un comentario.

Debbie T. en

Grado:

El cliente no dejó un comentario.

LEE B. en

Grado:

El cliente no dejó un comentario.

carmen s. en

Grado:

The staff was very helpful.

Mike m. en

Grado:

Have been using the service from this office for years and have always been treated extremely well.

George P. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

PUT RUNNING BOARDS ON THE TRUCKS. HARD TO GET IN AND OUT OF THE TRUCKS.

jefferey p. en

Grado:

Adam and his team go above and beyond to make sure the customer is satisfied. I only use this location and will continue to ONLY use this location!

Art P. en

Grado:

El cliente no dejó un comentario.

Charles T. en

Grado:

I spent many years working at U-Haul facilities throughout the South. I would never let equipment go out with a windshield so dirty I could barely see, and trash under the seat. The charm, or lack thereof, of the personnel, could stand some improvement.

Joseph S. en

Grado:

El cliente no dejó un comentario.

ALAN B. en

Grado:

El cliente no dejó un comentario.

Letah K. en

Grado:

El cliente no dejó un comentario.

RICHARD J. en

Grado:

the service was grate

SHELDON J. en

Grado:

El cliente no dejó un comentario.

melssa h. en

Grado:

I was told me deposit would be credited to my debit card upon return. It is still not on my card. I need that deposit credited asap. Also I wasn't told there was a deposit.

steven b. en

Grado:

El cliente no dejó un comentario.

Melissa C. en

Grado:

I was told I was receiving a credit due to me going less than expected miles, yet I received a new charge in addition!

Larry R. en

Grado:

Congested area. Hard to get in and out. Not enough employees making service extremely slow.

Walter P. en

Grado:

Mrs. Marie is an outstanding staff member of U-haul at pine ave, I will always come back for the use of your equipment. I RATE her a 5 Star service, She's a PLUS to the company. I will see you'll again very soon! I will pass this on to all my friends!!!!!!!!!!!!!!!

Jack M. en

Grado:

Perhaps a little more counter help to shorten customer waiting time but the staff were very friendly, helpful and knowledgable. Check-in was a breeze. Thank you.

Robert N. en

Grado:

When I order the trailor hitch I was under the impression all was there but some how the wiring wasn't added so now an extra 40 install fee and an other day back,wasn't happy

jmichael v. en

Grado:

customer service excellent

KENNETH B. en

Grado:

None

Laura P. en

Grado:

El cliente no dejó un comentario.

Ruth Ann B. en

Grado:

Get more help! Every time I go there are only 2 people checking ins and outs, I had 2 stand there for 30 minutes....you can't sit or you'll lose your place in line! Or...at least get a "take a number" system so you can at least sit and wait.

Roy S. en

Grado:

I have been here multiple times - they are great!

Roy S. en

Grado:

Second time I've been to this location, they are courteous, friendly and helpful.

FRANK A. en

Grado:

El cliente no dejó un comentario.

Tanja R. en

Grado:

El cliente no dejó un comentario.

Bill S. en

Grado:

great service personal. very prompt.

Thomas M. en

Grado:

After 1800+ miles without cruise control, I will think twice about renting a truck for U-haul that does not have cruise control.

Kyle r. en

Grado:

Gentleman that took care of me didn’t open doors till 7:30 when the sign clearly states 7 am. Got a call 2 days later asking if I had returned the equipment this time from an elderly woman. Gentlemen that took care of me couldn’t guide me back to the trailer as he was busy on his cellphone. The elderly woman that contacted me asked if I had returned the equipment, I clearly waived to the gentleman whom I had picked up the equipment from in the am. It seems as if this location is a fly by night location and the customer service/ experience is horrible. A little communication and due diligence would go along way!

Russel D. en

Grado:

Excellent service.

john o. en

Grado:

El cliente no dejó un comentario.

Joe B. en

Grado:

El cliente no dejó un comentario.

KELLY H. en

Grado:

The lady that helped me was very friendly and helpful. She made sure that I was well informed of the policies and procedures for U haul. I would recommend this location again.

Brian Y. en

Grado:

Excellent customer service

John W. en

Grado:

El cliente no dejó un comentario.

laurance w. en

Grado:

El cliente no dejó un comentario.

Taylor F. en

Grado:

A lil pricey i stayed local dropped off same location as pick up and for 50mile in a 15ft truck it cost me almost $120.00, may b a refundable deposit of great care of truck brought back with more gas then i started and$ 0.99 a mile thats more than otr truckers make js. Over all great ppl great service. Thanx

huey z. en

Grado:

Very good experience Mr White was all over got me out on the road quickly awesome employee!!

Mike M. en

Grado:

They were quick! Beware, do not try to drop off your uhaul at the location on Jacksonville rd! They are extremely rude and not helpful.

Cherry M. en

Grado:

El cliente no dejó un comentario.

MISSY M. en

Grado:

El cliente no dejó un comentario.

RON P. en

Grado:

El cliente no dejó un comentario.

william n. en

Grado:

El cliente no dejó un comentario.

Douglas H. en

Grado:

Staff was efficient, personable and knowledgeable. Reservation, pick up and drop of were handled promptly.

Anastasia S. en

Grado:

The workers were friendly and the place clean but I’m disappointed with the overall experience. The pricing is a ripoff and even with knowing the gas charges I was floored with how much using an entire 6 gallons cost. Will never use nor recommend U-Haul.

virlen j. en

Grado:

El cliente no dejó un comentario.

Kyle D. en

Grado:

El cliente no dejó un comentario.

Robyn T. en

Grado:

There was only one employee during my visit at 1:00pm. There were at least 4 customers waiting while the one employee had to assist customers inside and outside. I did not get assistance until about 10-15 minutes after arrival.

Tina D. en

Grado:

Started with the Uhaul website which was great. Then called this location and all of the staff was helpful and efficient.

Christopher C. en

Grado:

El cliente no dejó un comentario.

Mark L. en

Grado:

I reserved online with my debit card. The lady on the phone made no mention if I needed a credit card she just asked for a card number. We went to go pick it up. The guy working said that it had to be a credit card to rent the pick up truck and trailer. Otherwise we would get a box truck and get charged $30 more. Amazingly my husband called me and I made it loudly and abundantly clear that was a rip off. Magically before I arrived it went through on the debit card, of course I made sure to call the number that I reserved with and the lady that answered was dumbfounded by the fact that he was trying to extract more money out of us this way. I went in to further emphasize my point and was told it went through. We returned it the next morning since we rented it at the end of the day. This location is in a rough part of town so they encouraged us to bring it back in the morning According to the contract this was legit. Husband walks in the next morning and they want 2 days rental!!! YUP......RIP OFF SCAMMERS!!!!! My husband pointed to the contract and also further emphasized that this is the second attempt at ripping us off.....they relented and still got an extra $40 out of us......next time we will drive to a different location....these ones seem to happy to get that $40 out of us!!!

Roslyn R. en

Grado:

El cliente no dejó un comentario.

carol h. en

Grado:

Excellent customer service.

KAREN L. en

Grado:

Checking in and out was super easy!

angela c. en

Grado:

It was great. The lady who checked us in was very professional and knowledgeable. Very nice and helpful

linda o. en

Grado:

Person receiving my return truck was indignant because I did not know to park the truck at the entrance!!!

JEFFERY F. en

Grado:

They did a great job.

Robert G. en

Grado:

El cliente no dejó un comentario.

james d. en

Grado:

Excellent service Quick and easy, Thanks!

kya m. en

Grado:

El cliente no dejó un comentario.

june c. en

Grado:

They were very helpful. And let me know what I needed. This is my 3rd time at this store and as always treat me right.

Kiara R. en

Grado:

El cliente no dejó un comentario.

stanley k. en

Grado:

You should tell people the dimensions of the inside, not the wheel width

Fred B. en

Grado:

El cliente no dejó un comentario.

Ruth Ann B. en

Grado:

El cliente no dejó un comentario.