Customer Reviews for U-Haul at Ferguson Rd

5,020 comentarios

7015 Ferguson Rd   Dallas, TX 75228
(Corner of Ferguson & Samuell South-side of 30 Hwy)

(214) 388-0433

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(214) 388-0433

7015 Ferguson Rd
Dallas, TX 75228
(Corner of Ferguson & Samuell South-side of 30 Hwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Armando N. 
Clasificación:
1.0

Contract misleading were charged for 2 days only had truck from9.3o am till 3.45.pm I will be presue Leavell action if 39.00 is not refunding back on my card in 3 days from this respond 214 245 7966

Tracy C. 
Clasificación:
5.0

Best customer service I ever experienced at Uhaul, this location's staff could easily take over a five star hotel. *****

Christopher C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jackson L. 
Clasificación:
5.0

U-Haul always has good customer service. Thanks

Richard H. 
Clasificación:
5.0

Exceptional service!!! The staff was very accommodating to our needs and knowledgeable regarding our situation. They are consistently an An "A" ONE Team.

regine G. 
Clasificación:
1.0

My husband and I are moving from Bryan, TX to Midlothian, TX and rented the 5x8 trailer on 5/20/2022. When my husband arrived the trailer we reserved had a flat tire so my husband was told he would be upgraded to the next size at no additional cost. We returned the trailer a day early and when reviewing the receipt we see that we were charged for the larger trailer but at the rate for that sized trailer and not at the lower rate. My husband will be going by the U-Haul dealer to speak with the manager he talked to the day of the rental pick-up. If the rate was not going to be honored then why offer to do so. My husband even questions the contract that stated the wrong rate and the manager said he would "fix it in the system". I guess he never did. Moving is stressful enough without having extra cost incur.

Owen S. 
Clasificación:
5.0

Passenger door didn't seal and sounded like the window was down for 1k plus miles. Otherwise great.

Jennifer T. 
Clasificación:
5.0

The staff was amazing the GM was great 👍 keep up the good work

GEORGE J. 
Clasificación:
4.0

The U-Haul employee who signed the auto transport out to me had the incorrect equipment number entered into my account.

John B. 
Clasificación:
4.0

Need more help at the front desk. We waited awhile in line.

Zelda R. 
Clasificación:
5.0

Every thing was ok no need to do any thank

juan O. 
Clasificación:
5.0

Joe was very kind and helpful

Gustavo H. 
Clasificación:
5.0

This was the first Uhaul rental I ever had that took practically all evening and I will not be returning to rent from Uhaul.

Andres R. 
Clasificación:
5.0

All of the staff on the phone staff online and at locatio made sure that all my needs were met with eagerness to make sure I was pleased with my rental.

VILEESE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roshelle P. 
Clasificación:
1.0

My experience was a complete disaster. I will not use uhaul again. My location was changed and then I show up and they don't have my truck. I then am told to go to another location. They didn't have my truck as well. I then am told to go to another location that is 5 miles away from where I am moving. I wasted half my day on trying to locate a truck. I was supposed to pick up my truck at 9am. I finally got my truck at 3:30. The truck I got had no gas. It said it had half a tank. I started driving and realized it was actually on E. Terrible experience and terrible customer service who wanted to argue when I tried to explain my frustration on the phone.

Joseph M. 
Clasificación:
3.0

Both employees sat there while I backed the trailer into a fairly tight space with no offer of assistance. They waited until I came back in so they could detach the trailer from my vehicle.

Christian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

david M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Savion H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRIA M. 
Clasificación:
1.0

My vehicle had a check engine light turn on half way through the move. We had to go to a different U-Haul change trucks after they said that 3 cylinders were missfiering then had to move cargo between trucks and then pay for more gas to get back to Dallas. At the end they only comped the millage and I still had to pay for gas ($140) and the cost of the U-Haul rental (around 50). Was told if he really wanted to he could have gone in and charged the total price. Overall took a lot of work to fix issues that were no fault of my own.

Lennon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
1.0

This location is horrible! They are renting their vans and only want a credit card to pay for their cargo vans and trucks. Which means the owner can't pay for their vans. So, they inconvenience their customers but telling them they have to pay with a credit card??? That's not my problem you leased your vans. I should be able to pay with my debit card (I do this weekly at other uhaul and always pay with my debit card, and I leave it on file!) and any form of payment to rent a u haul. I will never go here again. Trash! FYI this location is in the hood and hood people don't have credit cards! Lol. Your losing money!

Erica H. 
Clasificación:
5.0

From start to Finish was a wonderful experience!!

Kathy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay P. 
Clasificación:
1.0

After talking on phone with agent, the discussed price was completely different then what we talked about. Like substantially greater then what was discussed to the point where I never could have afforded this rental in the first place it was almost as if I was lied to just to get the truck rented then didn't care what happened after that or return of truck. Will never rent from uhaul again nor will I advertise your business to ANY of my friends and family.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
4.0

More staff!

Carolyn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH LEE B. 
Clasificación:
1.0

They called me the day before the move that the trailer I rented wasn't at the location I had selected. I had to go farther away into an unfamiliar part of town. Not enough people working. Worst was that I had paid for 2 furniture dollies. They didn't have any dollies at all. Had to move all furniture without dollies.

Sherrie H. 
Clasificación:
1.0

Train all your associate on better customer service. The young lady there was a great help.

brittany H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel M. 
Clasificación:
5.0

Unfortunately, the truck broke down and I had to call roadside assistant.

fredrick L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
4.0

like, cold air did not work in the truck I rented

MARIO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
1.0

The lady (I think the manager) was cold and not helpful….

Antonio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regine G. 
Clasificación:
5.0

I go out of my way to go to this uhaul because the customer service can't be beat!

Jennifer K. 
Clasificación:
5.0

Best Uhaul around!!!

Jennifer K. 
Clasificación:
5.0

Angelique and her team are amazing!

Jennifer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dechanning A. 
Clasificación:
5.0

Excellent customer service, representative was very courteous and helpful to my needs. Thank you, Guadalupe Riojas

GUADALUPE R. 
Clasificación:
4.0

The woman at the counter that gave us the uhaul was really easy and nice

Elizabeth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candra F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
5.0

I used the online processing to expedite my check in and the when I attempted to pick up the truck, the GPS didn't recognize the U Haul location. Therefore, I had to wait in line to check in. Some glitch in the process.

James R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jackson R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katrina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon E. 
Clasificación:
4.0

This is a fine, well run, establishment, with a staff that has customer care instilled in them. I DO NOT understand why I can't return my rental to this facility. They are a pleasure to work with, and they seem to care about the customers. I wish I could do my whole transaction with this location.

KENNETH LEE B. 
Clasificación:
2.0

Walked in, rap music in the background and the store was disorganized. Get a call a day later about my contract from the store but they didn't leave a message. Called and was told the wait would be 30+ minutes. No thanks

David N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
5.0

The guy who checked us in was very nice, informative, and extremely helpful. We would be back!!!

DomoNique W. 
Clasificación:
3.0

They were very nice however they did not have the utility dolly I ordered and I still got charged for it.

Aaron B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cody C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elliott F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
1.0

Rented trailer in houston on friday, returned saturday before 12 noon to ferguson location as indicated on my paper work...your people called looking for it several days later and charged me for extra days. said i didnt return to the proper location but like i said, i returned to the location on my paper....call me 214-870-9372

Amanda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert G. 
Clasificación:
1.0

Cause i never had to pay extra for renting a u haul they say cause the miles when i started was132587.and when i brought it back it was 132694 and if i payed 77.68 and i don't feel like i suppose to pay 91.47 it should of been 20.00 something dollars extra so i will not rent from yal no more and i will let alot of my friends no that never to rent with yal either

marina W. 
Clasificación:
5.0

Love the service really quick and fast 5 stars

Raul B. 
Clasificación:
5.0

Friendly and efficient staff.

Frank R. 
Clasificación:
5.0

Everything was quick and the staff was very polite.

JOHN S. 
Clasificación:
5.0

Great in house customer service

Jeff H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred S. 
Clasificación:
5.0

The on line option was great. Staff was great.

crissy R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ben H. 
Clasificación:
5.0

Very good customer Service Rep. very helpful. Thanks. Equipment was great.

Clay D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caleb L. 
Clasificación:
5.0

👍🏻🤝

Giovani L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cole E. 
Clasificación:
4.0

El cliente no dejó un comentario.

kelly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny A. 
Clasificación:
3.0

Very busy and not enough help on Sunday.

Emma S. 
Clasificación:
5.0

On the mileage I was charged 139$ for only 25 miles in my local area they should just have a unlimited miles package

Paul W. 
Clasificación:
5.0

This is my favorite u haul location in dallas. I always try to rent from them first!!! Gracias

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANNY T. 
Clasificación:
5.0

Just keep doing what y'all best love it y'all are the best thanks

GARY C. 
Clasificación:
1.0

After loading the U-Haul in returning to my pickup location to attach my car dolly I noticed the check engine light was on I asked the service attendant if he could check it out he informed me that the truck was low on oil after topping it off he assured me everything would be fine their calculating the miles per gallon on noticed I was getting 7.1 MI per gallon for my $1,068 mi trip costing me more than 570 in fuel 😡

Jerald H. 
Clasificación:
2.0

The truck I was given had a broken driver side door. It closed, but was partially open where I could hear air going through. The panel read that the driver's side fore was open. The latch for the back also was broken and the light was on in the panel. Thankfully all doors stayed closed but it was the most unsafe I've ever felt in a Uhaul. In addition, the steering g wheel shook which indicated something off either with the tires or something else, lending further to me feel unsafe. I didn't return it because I had limited time to pick up furniture I had purchased. The workers were incredibly overwhelmed and understaffed. I had to wait for awhile just to get the truck. Then when I got my keys, there were at least 6 people in line behind me. The workers said there were usually 4 people staffed there on Sundays, but there were only 2. When I returned the truck, it was past closing (I didn't know what time they closed, the message I got through text said to return by 5:30pm and I returned by 5:10pm). A worker was closing up and said I could check out online. I tried for several minutes - the website said it needed my location. I followed all the steps to allow the site to know my location and it wouldn't work. I finally had to ask the worker who was still there and he said he would check it out for me (he was clearly exhausted - I wish I had gotten his name because this was a huge help since the website wasn't working). This location needs more workers and better over site on maintenance if its trucks. Also the website to check out needs to be more user friendly.

Maria P. 
Clasificación:
5.0

excellent just the way that it is

cynthia P. 
Clasificación:
5.0

It was good

Yvonne H. 
Clasificación:
4.0

The workers were nice and didn't have a problem cleaning out the dirty truck… but trying to get in contact with U-Haul when trying to return my truck was a little annoying and I was trying to avoid any late fee but that process was a bit much.

Christine T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benny C. 
Clasificación:
1.0

I picked up my 15 foot truck at 9am. We planned for me to come back at 1:30 when they attached the trailer the lights did not go on. And then I waited for four hours for it to be repaired. They said they would knock down the price but nothing has been done about it.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

darryl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keisha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT G. 
Clasificación:
5.0

The service was excellent. The ckerk that helped me was very professional, and friendly

linda G. 
Clasificación:
5.0

Great experience, had newer trucks this time around. Awesome location

Horacio L. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVE S. 
Clasificación:
5.0

Quick and easy drop off.

Jose A. 
Clasificación:
2.0

I made my reservation about two weeks ago. When I got there they said they didn't have my reservation. I showed the the confirmation email and they looked puzzled. After about 30 minutes I was able to get my unit. The staff was all over the place. Trying to help two and three customers at a time. It was a free for all. Attention spans we're all over the place. The guys at the counter seemed inexperienced and lacked focus. It was hard to get a straight answer about a direct question. The unit I was given is damaged. Hopefully no rain will enter through the hole. Not a good experience for me as a customer.

DUSTIN K.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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