I rented the pickup truck for the sole purpose of moving a small boat and trailer using the trailer hitch. Upon getting home there was no trailer hitch on this truck. Had to run around to neighbors in an attempt to borrow one.Daniel F.
Customer Reviews for U-Haul at Elm St
Waterville, ME 04901
(Rt 201 & 104)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Quick and easy pick up and drop offmatthew W.
El cliente no dejó un comentario.DWAIN C.
El cliente no dejó un comentario.DENNIS S.
El cliente no dejó un comentario.Clark Z.
El cliente no dejó un comentario.Bonmnie G.
El cliente no dejó un comentario.KAREN G.
El cliente no dejó un comentario.Danielle W.
El cliente no dejó un comentario.Peter L.
Very accommodating staff.Czarina E.
El cliente no dejó un comentario.JEAN F.
Great managerElaine S.
Awesome serviceJeffrey R.
El cliente no dejó un comentario.Richard E.
The clerk was very accommodating.Tony B.
El cliente no dejó un comentario.Nordac D.
Owner/staff was very friendly. Would definitely use this location again.Amanda D.
The service was excellent - pleasant people to work with. The truck was clean and well kept. Didn't have any issues and will continue to use this Uhaul facility as my go-to spot for truck rentals.Michael G.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.Charles H.
Without exception, everyone who I dealt with at this U-Haul location has been excellent. While this isn't the closest location to my home, it is my 'preferred' location as the staff has always been accommodating.ROBERT V.
My experience was no a pleasant one. We drove 3 mile down the road the low tire pressure came on we tried to cal Waterville store no answer. So we when on way. I was under the understanding that if I pick up a truck at one place and drop off at another. I would have to pay a flat fee plus gas, and when I got back to Augusta shop I got charge another $55. To my credit card. We were not happy. I will thinks again, before I do this againCarvell C.
El cliente no dejó un comentario.BARRY B.
Windshield wipers were quite smeary, made driving in the rain not pleasant. But only had to deal with rain for 1/2 hour or so, so it was bearable.DAVID D.
El cliente no dejó un comentario.Bill S.
The only complaint I have with the pick up location is that after i was on the highway heading south i noticed that the steering felt like it was floating. By the time i got to my destination my arms and shoulders hurt from over correcting the steering all the time.MATTHEW R.
I would like it where you guys did not charge me as much sense so I rent from you guys want to twice a week all the time I'm renting from you guys I wish I could get a discountMICHAEL T.
but never sent receipt by emailDavid P.
El cliente no dejó un comentario.Scott C.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.DONALD S.
Guys we're super friendly and did a great job maintaining equipment clean. It's a pity that some clients leave a mess of mud and a trail cigarette smell in it. That just adds extra work to the already busy small operation.JosÃ© M.
Both employees I had the pleasure of interacting with were kind, courteous, efficient, and knowledgeable. They got us in and out quickly at both pick up and drop off while also explaining the process in very simple to understand terms. ¡Gracias!Eric C.
El cliente no dejó un comentario.DIANE H.
El cliente no dejó un comentario.DIANE H.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.Todd V.
I reserved a truck a week in advance, got my GUARANTEE confirmation to have it at 9am. When I arrived they said they didn't have my truck and i needed to pick it up at a different location 20 min away. At least at the second location the woman was very accommodating.Sarah C.
El cliente no dejó un comentario.Jayson S.
Excellent customer service. Friendly and helpful. Overall a very pleasant experience.Michele M.
El cliente no dejó un comentario.Debra N.
Friendly, fast service A+DEBORAH C.
El cliente no dejó un comentario.Dan D.
Nothing. The only reason I didn't rate it as excellent was because of the cramped space, and they are doing the very best they can with it.MARGARET R.
El cliente no dejó un comentario.WILLIAM D.
Always good to deal with the folks at this location!!!!Brian L.
El cliente no dejó un comentario.Taylor C.
El cliente no dejó un comentario.Andrea C.
El cliente no dejó un comentario.Jonathan K.
El cliente no dejó un comentario.WILLIAM G.
El cliente no dejó un comentario.Mark H.
Great staff. ThanksJEFFREY R.
El cliente no dejó un comentario.JOHN L.
El cliente no dejó un comentario.DANIEL P.
El cliente no dejó un comentario.Joshua V.
El cliente no dejó un comentario.DANIEL F.
No way to improve - it's already beyond excellent!Scott M.
El cliente no dejó un comentario.William C.
I really enjoyed the experience, I will be back again!Jeremiah J.
Really enjoyed the experience! I will be back for sure!!!Jeremiah J.
Corey & Melissa were incredibly good stewards of the company. A pleasure to work with.philip S.
Better deals for long term use.Timothy P.
The gentleman who checked me out was extremely professional and efficient, great experience.CAROLINEBOUCHARD E.
Very friendly and helpful staff!NICOLE C.
El cliente no dejó un comentario.JESSE R.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.LORI W.
The ramp was full of gravel and was not swept. Truck was excellantMICHAEL N.
El cliente no dejó un comentario.ROBERT B.
Corey is AMAZING!TROY M.
The van smelled like it had been used to haul cattle. I spent more than a half hour trying to get the app to work sou could return it before giving in and dropping the van off and because it was 45 minutes past the return time I was charged the full rate. Then spent 50 minutes on hold trying to get a customer service rep. I will never use uhaul or recommended them ever again. Penske it's better to their customers and their equipment is always spotless. The ONLY reason I chose uhaul was because of the convenient location and the limited time I had to get there before closing .RHODA D.
Excellent staff. The equipment was great. My only recommendation is about the overall Uhaul company, not specifically Elm St. The wait times when you need to call are pretty outrageous. I know you encourage people to use the internet features but when people are moving, they may not have internet set up yet and they need to call by phone. The wait times to confirm the reservation, ask questions etc... were between a half hour and 50 minutes in my case. This is an area that needs to be addressed. The rest of my experience was excellent.ELAINE C.
Better communication & have priority to people who have reserved a vehicle months in advanceEDEN L.
El cliente no dejó un comentario.Bruce S.
Everything went great!Jeffrey L.
Friendly knowledgeable staff, best location I've ever done business at!Alan L.
You can't improve much on superlative service!Leonard L.
Uhaul = scamESTHER B.
A little crowded but very friendly and helpful. I was taken care of as soon as I pulled in the driveway. Inspection was done before I could even get out of my truck and I was on my way.Joseph T.
El cliente no dejó un comentario.Reginald B.
El cliente no dejó un comentario.JARED H.
The dolly in the back gets in the way. If you cut the tie and remove it you get charged a rental fee. It should not be it the truck bed unless you want to rent it. There was trash in the back of the truck from the prior renter, it obviously hadn't been checked before renting it out again. The attendant who assisted us when we picked up the truck was a bit nasty, she could stand to have better communication skills.Joseph D.
Staff are not friendly I felt like an inconvenience.Fedson P.
Nothing. They do great job at this location. Friendly customer service and vehicles always spotless. ðŸ'SANDRA W.
So it begins with calling to schedule a trailer hitch installation. When making an appt you are diverted to a national reservation center which is fine but the agent booked me for a time that had already been filled. The manager of this location did call and apologize and rebooked for the following week an AM appt. Fast forwarding the day of the installation arrives and we arrive 15 minutes early. Bear in mind the location is approximately 20 minutes from home. So upon arrival the guy who was the only one there says well he couldn't install the hitch because he had three cars ahead of us to do. We had an early appointment. Nobody called or communicated in anyway to say that they were about three hours behind. He gave us the option to come back in three hours or rebook an appt. So we went back home disgruntled and returned around noontime. By that time things had been caught up. The installation was done in a satisfactory amount of time (90 minutes). It is poor business standards and customer service not to communicate changes in scheduling with customers. If things are behind measures should be implemented to get it back on track to keep customer satisfaction. No apologies..nothing done to make this right. It ruined our afternoon plans with family on a nice day.kathleen K.
GM is pathetic with customer service. Truck had no power steering fluid so I had to buy a quart myself to fill it up.Jonathan G.
El cliente no dejó un comentario.DANA J.
El cliente no dejó un comentario.Renee A.
El cliente no dejó un comentario.Daniel F.
El cliente no dejó un comentario.Xavier R.
El cliente no dejó un comentario.KAREN S.
Drop off was easy and well organized. Signs of where to drop off was easy to follow and I was promptly greeted outside and taken care off and back on my way in less than 5 minutes.LESLIE P.
El cliente no dejó un comentario.ADAM G.
The truck I had should not be on the road. It was hard to switch gears, open the back door (it took too people to open it and close it.). The truck would not pick up on hills either.Bianca W.
El cliente no dejó un comentario.JEFFREY E.
Owner Corey Is awesome goes above and beyond for his customers!JOHN C.
The tire blew within the first 13 miles of the drive and when I called for assistance, they put me on hold for 2 hours while I sat on the side of I-95 until the location closed. They never came to the phone and I had to go through a third party to get any help.SONNET M.
Servicios adicionales en esta ubicación
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