Man, they work hard there with a lot of traffic through a small store and area.Patrick C.
Customer Reviews for U-Haul at Elm St
Waterville, ME 04901
(Rt 201 & 104)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I reserved a 10-foot box truck rental online but when I got there, they didn't have a 10-foot, so they gave me a 15-foot. The 15-foot box rental ran real ruff. I was told it should get between 10-15 miles per gallon. I only put 28 miles on the rental and purchased $10.00 worth of gas before returning it which gave me 2.25 gallons of gas. Upon returning it I was told the gas was low and they charged me an additional $30 for a gas charge which amounted to 6 additional gals. The manager was rude when I explained it couldn't be correct due to the miles I drove. The gas I purchased and the gas they charged me for amounted to the truck rental getting only 3/5 miles a gallon. The manager couldn't seem to comprehend that concept. I will never go back there ever again.Steven K.
El cliente no dejó un comentario.Heidi B.
Long waiting times for customer service. Only one worker to take care of 3 people waiting in line for rentals and returnsSteve B.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Jo-ann L.
El cliente no dejó un comentario.Peter F.
Everything was fine and the young man working enjoyed his job and was top notchSkip C.
El cliente no dejó un comentario.alish B.
El cliente no dejó un comentario.Susan W.
We had a great experience.Robert D.
This location needs more room to maneuver. I had a challenging time parking the trailer. The drop off was performed after hours and the space was very very limited.james R.
Great going to an actual uhaul dealer...made all the difference! Great job!Nichole L.
El cliente no dejó un comentario.Brad B.
El cliente no dejó un comentario.Loren F.
Amazing super efficient staff, especially the hot red head girlJeffrey S.
El cliente no dejó un comentario.Lindsay B.
Only thing I would like the steps on the trucks when you get in there kind of high otherwise her that I love the vehicleLISA T.
Had to reschedule the first time because they failed to notify me that my truck wasn't ready nor at the location so I had to cancelled my moving plans for the day and reschedule for the next. Staff could really care less if I got my reservation or not. They did not try to make up for their mistake. Extremely disappointed in service. I will never rent from uhaul again.Grant C.
El cliente no dejó un comentario.Michael G.
Great customer service, they helped guide me though my first experiance renting a 10 ft truck , answering any questions. very courteously. I had no problems driving the clean comfortable truck. And returning it was done efficiently and quickly. I will definitely recommend this location!cari H.
They did a quick and efficient job checking me out and then back in at the end of my rental. Thank you very much Waterville, ME UHAUL Rental CenterJEFFREY D.
The online system did not inform the humans that I had an appointment at this location.Steve E.
El cliente no dejó un comentario.Jennifer T.
El cliente no dejó un comentario.Julie L.
El cliente no dejó un comentario.Oliver M.
ALWAYS a great experience! Thank you!Peter R.
In 6 degree weather, we could not open the roll-up door beyond 6" because weatherstrip too stiff. Had to use a 2X4 to lever it up. I rented the same trailer recently and had to sweep out dirt, this time I had to sweep out new dirt.Neil W.
Super easy and convenient!Casie R.
The woman that was helping me was very knowledgeable, helpful and kind. She did an amazing jobCorey N.
Quick easy rental and return worth every pennyROBERT D.
El cliente no dejó un comentario.Kyrie T.
Service was excellentPeter P.
El cliente no dejó un comentario.camellia P.
I had to clean out some accumulated dirt. Door was very difficult to open/close. Attendant had great difficulty unhitching coupler when I returned trailer; she said locking screw was bent.Neil W.
The uhaul was dirty, the ramp would not come out good, it would get off track and get stuck half way, would have to tget iy unstuck by pushing it back in to start over.VICTORIA L.
El cliente no dejó un comentario.ANDREW K.
GREAT RENTALANNEE C.
El cliente no dejó un comentario.Kenneth L.
El cliente no dejó un comentario.JEFFERY F.
El cliente no dejó un comentario.HATTIE S.
The truck inside was free of clutter but I would not say cleanCHRISTOPHER S.
El cliente no dejó un comentario.Natasha K.
Try not to overcharge customers who are renting in good faith. They saw I was up the creek when my truck was missing the fuse relays to power my connecting plug, and charged me $100 for quickly wiring the trailer to my taillights.ANDREW M.
Very friendly and helpfulCHERYL C.
El cliente no dejó un comentario.SUSAN M.
El cliente no dejó un comentario.THERESE W.
El cliente no dejó un comentario.DAVID A.
Dirty vehicles. Had to provide oil and windshield washing fluid because they weee low to none when receiving the van.evan G.
El cliente no dejó un comentario.TIMOTHY M.
El cliente no dejó un comentario.DAVID S.
I wouldn't recommend this location due to the person I talked to over the phone from the other location, but the lady at the desk was very nice and got everything tooken care of.HARVEY P.
They were helpful in lowering the price per mile because I was unable to pick up the truck the evening before due to some communication issues and the snow storm.STACY M.
El cliente no dejó un comentario.ELIZA M.
Staff were friendly and helpful, the guy even warmed up the van so I wouldn't be cold.CATHERINE K.
This location should be enlarged to accommodate parking better. The 26ft we returned took up nearly the whole lot.ruth M.
Be friendlier!DOUGLAS D.
All was as said.NANCY B.
El cliente no dejó un comentario.URIA P.
El cliente no dejó un comentario.CALEB W.
El cliente no dejó un comentario.Robert B.
Mr. Corey Gray needs some assistance. One man can't do it all - although he handled the many customers as well as can be expected. I realize many companies are understaffed these days due to Covid.STEPHANIE P.
El cliente no dejó un comentario.Angela M.
El cliente no dejó un comentario.JAMES R.
All the people at Uhaul have been extremely professional and courteous.Diane L.
El cliente no dejó un comentario.JAMES B.
I refilled the gas tank and they refused to reimburse me. Ripped me off.LEO M.
Our only issue is when we dropped off the rented trailer, the customer service person in Waterville tried to charge us additional money. Luckily, my husband had a copy of our agreement.Diane L.
El cliente no dejó un comentario.Margaret K.
El cliente no dejó un comentario.JULIA L.
El cliente no dejó un comentario.RICKY P.
They did awesome super easy in and out fastGary J.
Waive all fees🤣KEVIN S.
El cliente no dejó un comentario.MELISSA G.
The gentleman that assisted me was great. He worked fast, was very friendly, and very helpful. Upon returning the equipment, I reported that I had unfortunately been in an accident. There had been no damage to the equipment fortunately, though it was very dirty. He reassured me that since there was no visible damage, I would only be charged the rental fee, asked if I was ok, and said that he would take care of cleaning the equipment. He made a stressful, rotten day go by much smoother. Much appreciated.JASON F.
El cliente no dejó un comentario.BRIAN W.
El cliente no dejó un comentario.Bob S.
El cliente no dejó un comentario.BRIAN L.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.STANLEY S.
El cliente no dejó un comentario.ALEXANDER C.
Didnt have a 26' so had to take 20' and make two trips. Appears to not be docked for the second trip too badly.bob S.
El cliente no dejó un comentario.TROY M.
The service attendant was kind, helpful and quick.SHELLY B.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.bonnie G.
This is the third time I've used this location and each time the service has been wonderful! ¡Gracias!Peter R.
El cliente no dejó un comentario.Randall H.
Your customer service is outstanding!SUSAN M.
El cliente no dejó un comentario.KAYLEE T.
El cliente no dejó un comentario.GRETA T.
El cliente no dejó un comentario.WILLIAM P.
Everything was great.Elliott Y.
El cliente no dejó un comentario.Jackson K.
El cliente no dejó un comentario.DANA J.
I always enjoy dealing with the folks at UHaul at 34 Elm Street in Waterville! They are the best!!!BRIAN L.
Pickup didn't take very long and return was quick.DANIEL L.
El cliente no dejó un comentario.GEORGE R.
El cliente no dejó un comentario.Richard Z.
The young woman working at this location, although working alone, was very personable and helpful.Merton D.
I was misquoted on the trailer rental fee. This facility was not familiar with the U box proceduresdavid p. | Overall Experience
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