Customer Reviews for U-Haul at Elm St

1,309 comentarios

34 Elm St   Waterville, ME 04901
(Rt 201 & 104)

(207) 873-6171

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(207) 873-6171

34 Elm St
Waterville, ME 04901
(Rt 201 & 104)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Darrell V. 
Clasificación:
2.0

It was so expensive.. I will not be using you all again.

Rachel Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
3.0

Left truck after hours so didnt deal with staff.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

david F. 
Clasificación:
5.0

Very helpful and friendly. I would come here again.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nason L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jayson S. 
Clasificación:
1.0

I had reserved a 15 foot truck. When I arrived I was told they did not have one. I had to take a 10 foot truck instead. The 10 foot truck did not have a ramp. This made loading the truck very difficult. I was not told about the lack of ramp when I rented it. I would have NOT taken it if I had known. When I spoke with the staff about this issue when I returned the truck they did not seem to care at all about this problem.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

Start the gas tank off at full. It is easier to return it full than some odd amount . Thank you. All is good.

THOMAS SCOTT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey F. 
Clasificación:
3.0

Location is small inside and out. The staff was great, hard working, attentive to us. The truck while dinged up worked fine, good on gas.

Stephen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric J. 
Clasificación:
4.0

A/c did not work properly in the truck.

Rick M. 
Clasificación:
3.0

The truck was dirty, smelled bad, smoke smell in the how thing, bugs in the truck bed, no washer fluid and the windshield needed to be cleaned it was dirty no one offered to show me how to use anything like how to open the back door how to lock everything etc. And you should be able to reach someone at the store never get anyone. I think if you trained your staff you would be doing the right thing for the prices you charge, the truck ran like it was going to die at any point...

Jodie H. 
Clasificación:
5.0

I would have liked to be able to leave my personal car parked on the Uhaul parking lot instead of the street during the hours I rented the van, but was informed that wasn't allowed

Laura V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jonathan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence P. 
Clasificación:
5.0

Both workers were friendly and communicated very well!

Kivah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig A. 
Clasificación:
5.0

The truck was over all clean. But it smelt like a farm. Staff was friendly, my over all experience was great thank u.

Zaynab A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY B. 
Clasificación:
3.0

The fuel pump as where I t was when I picked it up so I should not be charged for fuel.

Jonathan G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leonard H. 
Clasificación:
5.0

They were great! They were on time, moved quickly, careful with my belongings and kind people. They moved my things out of the U-Haul and into the appropriate rooms within an hour, which was impressive!

Megan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

Watervilles equipment has always been very much above average in it's cleanliness. Smells good too. People there are too notch. Cordial and friendly. Your Maine employees are your best employees...hands down. Never had a bad experience at any Maine location. And Waterville is by far...the best

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Irene P. 
Clasificación:
4.0

El cliente no dejó un comentario.

sandor N. 
Clasificación:
4.0

PLEASE explain when you say on the phone, or in person that what you market as a 20' truck actually has a a 17.5' box with a 2.5' “dog house” over the cab. Also after I left the rental yard I noticed the agent marked the gas gage at 3/4 full when it was 5/8 full. Also be aware that the 6 pads and the dolly mounted inside the box will be added to the rental fee if they're used and if not used, well, they take up space.

JEFFREY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP N. 
Clasificación:
5.0

Gracias

Leah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne M. 
Clasificación:
5.0

Very personable and helpful employees.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
5.0

Very positive experience renting truck to move some appliances - easy check in and return.

Tracey H. 
Clasificación:
1.0

We picked up truck and me n my sister walked over to big apple while driver got van the rep told driver that oil was spilled she requested another van rep stated we don't have one me n my sister ended up getting hurt from all the oil we informed the rep Melissa her response was what would you like me to do she gave us a 5.00 discount so we called Corporate and the guy was extremely rude and stated uhaul will not be doing anything about it . I received the text message at 11:08 am about the cleanliness of van 2 hours after I picked up. The guy responded there's nothing we will do for you so I'm contacting a lawyer because the van shouldn't have been rented in that condition I have photos , medical reports x rays

Sarah Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
4.0

uhaul has bad noise up front like a wheel bearing.

Ken C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald W S. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
2.0

I was lied to and was told that I couldn't keep the truck longer saying it was going out right again at 5pm. They had 3 other 15 ft trucks not being used and they parked the truck I used and I drove back around 7 and it was still there. I WILL NOT BE USING THIS ONE AGAIN!

Zachary C. 
Clasificación:
5.0

very knowledgable staff. Clear instructions.

thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob S. 
Clasificación:
3.0

I GOT CHARGED FOR 2 DAYS WHEN I ONLY HAD IT FOR 1 DAY. I WAS 2P MINUTES LATE SHOWING 2:20 AND THATS BECAUSE I WAS 3RD IN LINE. IM NOT HAPPY WITH THAT AT ALL

Nick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raffael S. 
Clasificación:
5.0

I had a great experience. The guys were friendly and informative. Your website is a bit buggy and I was unable to upload photos of license prior to arrival. It also created 2 reservations when I only needed one.

David H. 
Clasificación:
4.0

The location doesn't have enough space for the amount of vehicles and trailers present. The staff was wonderful, but pulling in for drop off was worrisome.

Ragan A. 
Clasificación:
5.0

I think it was perfect truck ran great great customer service

Joshua K. 
Clasificación:
5.0

Man, they work hard there with a lot of traffic through a small store and area.

Patrick C. 
Clasificación:
1.0

I reserved a 10-foot box truck rental online but when I got there, they didn't have a 10-foot, so they gave me a 15-foot. The 15-foot box rental ran real ruff. I was told it should get between 10-15 miles per gallon. I only put 28 miles on the rental and purchased $10.00 worth of gas before returning it which gave me 2.25 gallons of gas. Upon returning it I was told the gas was low and they charged me an additional $30 for a gas charge which amounted to 6 additional gals. The manager was rude when I explained it couldn't be correct due to the miles I drove. The gas I purchased and the gas they charged me for amounted to the truck rental getting only 3/5 miles a gallon. The manager couldn't seem to comprehend that concept. I will never go back there ever again.

Steven K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi B. 
Clasificación:
4.0

Long waiting times for customer service. Only one worker to take care of 3 people waiting in line for rentals and returns

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo-ann L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter F. 
Clasificación:
5.0

Everything was fine and the young man working enjoyed his job and was top notch

Skip C. 
Clasificación:
5.0

El cliente no dejó un comentario.

alish B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan W. 
Clasificación:
5.0

We had a great experience.

Robert D. 
Clasificación:
2.0

This location needs more room to maneuver. I had a challenging time parking the trailer. The drop off was performed after hours and the space was very very limited.

james R. 
Clasificación:
5.0

Great going to an actual uhaul dealer...made all the difference! Great job!

Nichole L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loren F. 
Clasificación:
5.0

Amazing super efficient staff, especially the hot red head girl

Jeffrey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lindsay B. 
Clasificación:
5.0

Only thing I would like the steps on the trucks when you get in there kind of high otherwise her that I love the vehicle

LISA T. 
Clasificación:
1.0

Had to reschedule the first time because they failed to notify me that my truck wasn't ready nor at the location so I had to cancelled my moving plans for the day and reschedule for the next. Staff could really care less if I got my reservation or not. They did not try to make up for their mistake. Extremely disappointed in service. I will never rent from uhaul again.

Grant C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Great customer service, they helped guide me though my first experiance renting a 10 ft truck , answering any questions. very courteously. I had no problems driving the clean comfortable truck. And returning it was done efficiently and quickly. I will definitely recommend this location!

cari H. 
Clasificación:
5.0

They did a quick and efficient job checking me out and then back in at the end of my rental. Thank you very much Waterville, ME UHAUL Rental Center

JEFFREY D. 
Clasificación:
5.0

The online system did not inform the humans that I had an appointment at this location.

Steve E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Oliver M. 
Clasificación:
5.0

ALWAYS a great experience! Thank you!

Peter R. 
Clasificación:
3.0

In 6 degree weather, we could not open the roll-up door beyond 6" because weatherstrip too stiff. Had to use a 2X4 to lever it up. I rented the same trailer recently and had to sweep out dirt, this time I had to sweep out new dirt.

Neil W. 
Clasificación:
5.0

Super easy and convenient!

Casie R. 
Clasificación:
5.0

The woman that was helping me was very knowledgeable, helpful and kind. She did an amazing job

Corey N. 
Clasificación:
5.0

Quick easy rental and return worth every penny

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyrie T. 
Clasificación:
5.0

Service was excellent

Peter P. 
Clasificación:
4.0

El cliente no dejó un comentario.

camellia P. 
Clasificación:
3.0

I had to clean out some accumulated dirt. Door was very difficult to open/close. Attendant had great difficulty unhitching coupler when I returned trailer; she said locking screw was bent.

Neil W. 
Clasificación:
3.0

The uhaul was dirty, the ramp would not come out good, it would get off track and get stuck half way, would have to tget iy unstuck by pushing it back in to start over.

VICTORIA L. 
Clasificación:
3.0

I was misquoted on the trailer rental fee. This facility was not familiar with the U box procedures

david p.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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