Customer Reviews for U-Haul at Elm St

1087 comentarios

34 Elm St   Waterville, ME 04901
(Rt 201 & 104)

(207) 873-6171

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(207) 873-6171

34 Elm St
Waterville, ME 04901
(Rt 201 & 104)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd V. 
Clasificación:
2.0

I reserved a truck a week in advance, got my GUARANTEE confirmation to have it at 9am. When I arrived they said they didn't have my truck and i needed to pick it up at a different location 20 min away. At least at the second location the woman was very accommodating.

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayson S. 
Clasificación:
4.0

Nothing.

STEPHANIE B. 
Clasificación:
5.0

Excellent customer service. Friendly and helpful. Overall a very pleasant experience.

Michele M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debra N. 
Clasificación:
5.0

Friendly, fast service A+

DEBORAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan D. 
Clasificación:
4.0

Nothing. The only reason I didn't rate it as excellent was because of the cramped space, and they are doing the very best they can with it.

MARGARET R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
5.0

Always good to deal with the folks at this location!!!!

Brian L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Taylor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

Great staff. Thanks

JEFFREY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua V. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL F. 
Clasificación:
5.0

No way to improve - it's already beyond excellent!

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

I really enjoyed the experience, I will be back again!

Jeremiah J. 
Clasificación:
5.0

Really enjoyed the experience! I will be back for sure!!!

Jeremiah J. 
Clasificación:
5.0

Corey & Melissa were incredibly good stewards of the company. A pleasure to work with.

philip S. 
Clasificación:
5.0

Better deals for long term use.

Timothy P. 
Clasificación:
5.0

The gentleman who checked me out was extremely professional and efficient, great experience.

CAROLINEBOUCHARD E. 
Clasificación:
5.0

Very friendly and helpful staff!

NICOLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI W. 
Clasificación:
5.0

The ramp was full of gravel and was not swept. Truck was excellant

MICHAEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Corey is AMAZING!

TROY M. 
Clasificación:
2.0

The van smelled like it had been used to haul cattle. I spent more than a half hour trying to get the app to work sou could return it before giving in and dropping the van off and because it was 45 minutes past the return time I was charged the full rate. Then spent 50 minutes on hold trying to get a customer service rep. I will never use uhaul or recommended them ever again. Penske it's better to their customers and their equipment is always spotless. The ONLY reason I chose uhaul was because of the convenient location and the limited time I had to get there before closing .

RHODA D. 
Clasificación:
5.0

Excellent staff. The equipment was great. My only recommendation is about the overall Uhaul company, not specifically Elm St. The wait times when you need to call are pretty outrageous. I know you encourage people to use the internet features but when people are moving, they may not have internet set up yet and they need to call by phone. The wait times to confirm the reservation, ask questions etc... were between a half hour and 50 minutes in my case. This is an area that needs to be addressed. The rest of my experience was excellent.

ELAINE C. 
Clasificación:
5.0

Better communication & have priority to people who have reserved a vehicle months in advance

EDEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
5.0

Everything went great!

Jeffrey L. 
Clasificación:
5.0

Friendly knowledgeable staff, best location I've ever done business at!

Alan L. 
Clasificación:
5.0

You can't improve much on superlative service!

Leonard L. 
Clasificación:
3.0

Uhaul = scam

ESTHER B. 
Clasificación:
5.0

A little crowded but very friendly and helpful. I was taken care of as soon as I pulled in the driveway. Inspection was done before I could even get out of my truck and I was on my way.

Joseph T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reginald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED H. 
Clasificación:
3.0

The dolly in the back gets in the way. If you cut the tie and remove it you get charged a rental fee. It should not be it the truck bed unless you want to rent it. There was trash in the back of the truck from the prior renter, it obviously hadn't been checked before renting it out again. The attendant who assisted us when we picked up the truck was a bit nasty, she could stand to have better communication skills.

Joseph D. 
Clasificación:
2.0

Staff are not friendly I felt like an inconvenience.

Fedson P. 
Clasificación:
5.0

Nothing. They do great job at this location. Friendly customer service and vehicles always spotless. ðŸ'

SANDRA W. 
Clasificación:
1.0

So it begins with calling to schedule a trailer hitch installation. When making an appt you are diverted to a national reservation center which is fine but the agent booked me for a time that had already been filled. The manager of this location did call and apologize and rebooked for the following week an AM appt. Fast forwarding the day of the installation arrives and we arrive 15 minutes early. Bear in mind the location is approximately 20 minutes from home. So upon arrival the guy who was the only one there says well he couldn't install the hitch because he had three cars ahead of us to do. We had an early appointment. Nobody called or communicated in anyway to say that they were about three hours behind. He gave us the option to come back in three hours or rebook an appt. So we went back home disgruntled and returned around noontime. By that time things had been caught up. The installation was done in a satisfactory amount of time (90 minutes). It is poor business standards and customer service not to communicate changes in scheduling with customers. If things are behind measures should be implemented to get it back on track to keep customer satisfaction. No apologies..nothing done to make this right. It ruined our afternoon plans with family on a nice day.

kathleen K. 
Clasificación:
1.0

GM is pathetic with customer service. Truck had no power steering fluid so I had to buy a quart myself to fill it up.

Jonathan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Xavier R. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN S. 
Clasificación:
5.0

Drop off was easy and well organized. Signs of where to drop off was easy to follow and I was promptly greeted outside and taken care off and back on my way in less than 5 minutes.

LESLIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM G. 
Clasificación:
3.0

The truck I had should not be on the road. It was hard to switch gears, open the back door (it took too people to open it and close it.). The truck would not pick up on hills either.

Bianca W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY E. 
Clasificación:
5.0

Owner Corey Is awesome goes above and beyond for his customers!

JOHN C. 
Clasificación:
2.0

The tire blew within the first 13 miles of the drive and when I called for assistance, they put me on hold for 2 hours while I sat on the side of I-95 until the location closed. They never came to the phone and I had to go through a third party to get any help.

SONNET M. 
Clasificación:
4.0

Again nothing. The return was simple and easy. We also went through this location for our Storage Reantal.

Jennifer F. 
Clasificación:
5.0

Very good service in Waterville, ME. U-Haul in Waterville needs a bigger center.

DEREK J T. 
Clasificación:
5.0

A couple of thoughts, if I may: (1). It may be a good idea to remind customers who are inclined to rent a 10' truck that the ten-footers do not have a pull-out loading ramp; (2) There really is a problem with using the "24/7 return after business hours" software. Despite trying desperately to follow carefully the instructions, both at the Waterville and previously at the Portland, ME, U-Haul franchise, I eventually had to resort to calling U-Haul "customer support," and after a wait of 25-30 minutes, to give up.

Parker B. 
Clasificación:
5.0

This location was excellent, spot on with competence and courtesy.

Larry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE B. 
Clasificación:
3.0

Don't answer phone when they do your asked to hold a minute.I waited 15 minutes on hold, then hung up. No personal customer service.

Kim K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

N/C

Angel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY K. 
Clasificación:
5.0

Everything was fantastic

MARCUS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
5.0

Nothing was great rental and easy return..

ROBERT B. 
Clasificación:
3.0

When I arrived I was told the “computers went down yesterday” so they were unable to take my credit card. How is this a thing in 2021? I was told cash only. My only option was to drive around town, find an ATM, pay $3.50 ATM fee and drive back to pay with cash. In the meantime someone else arrived and I had to wait 20 minutes for the guy to deal with them. Not happy.

Shane G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renzo C. 
Clasificación:
5.0

Very nice staff who made the rental transaction go smoothly and safely.

MARC W. 
Clasificación:
4.0

I'd recommend that this location test the running, directional, brake lights before sending the customer off into traffic with a trailer rental.

CONRAD D. 
Clasificación:
3.0

I tried to do contactless pick up. When I got to the location, the wireless connection was bad~ as I could not get a signal because of the location. So, I had to go in and take care of it. Come to find out, if my wireless connection would have worked, the key placed in the box was for the wrong vehicle. The Service Rep (that was incredibly helpful), had to go through all 6 boxes on the outside of the building to find the correct Key for the vehicle that had been issued. Then~ it was a very rainy day here in Maine~ We got the truck loaded, only to find out there was a leak in the roof of the truck_top right corner near driver's side of the truck. Many items got pretty wet. That was a disappointment. I reported this when I dropped off the vehicle. The Service Rep (a different one than in the morning) was courteous and told me they were not aware of the leak and apologized.

MaryBeth B. 
Clasificación:
5.0

Mr Gray was VERY polite, knowledgeable and helpful. I would go to him again for any uhaul needs, even though it was not my most local store.

JOSHUA G. 
Clasificación:
5.0

You can't improve I have used U-Haul for Anytime I've ever moved over the years you folks are not only the most personable but the equipment is always ready but more so I don't care what anything on the internet says you are by far the most reasonable and fair price Truck Rental there is out there and I thank you

Anthony B. 
Clasificación:
3.0

They held money from my pre paid card and I never got the difference back and when I called they said they only took out a certain amount and my card says differently

Brenda M. 
Clasificación:
4.0

they even refunded an item I bought that didn't work, no question since I had kept the receipt.

Lee S. 
Clasificación:
4.0

I've always had good service at this location.

STEPHEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERYL W. 
Clasificación:
5.0

They were great! My company needed a van quickly and Elm St U-Haul was very prompt. They also were able to let us extend our rental period with no problems.

DEREK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL D. 
Clasificación:
5.0

nothing

Robert W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Very Pleased with my experience regarding this recent rental. The staff was very friendly and helpful. Highly recommended

Leo James D. 
No se han enviado comentarios para esta ubicación.

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