Parking brake was taped in up position. Fuel less then what was on check out paperwork.Patti F.
Customer Reviews for U-Haul at Elm St
Waterville, ME 04901
(Rt 201 & 104)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing. You guys are great.Michael P.
The staff went above and beyondCLEMENT L.
El cliente no dejó un comentario.Peter P.
Really cannot see what else uhaul could do any better. I've used this establishment so many times and I'm never ever disappointed! Uhaul truly is the best for those hauling needs. Thanks for accommodating me even on short notice!Audrey J.
The Staff and the manager are beyond extremely rude I personally will not choose that location to conduct any more moving business under the U-Haul umbrella however the one saving grace to this establishment was the immediate attention given by the president of the facility I commend him for his understanding and cooperationNATALE M.
Service was great and very convenientJames H.
I Should not have been charged for fuel. I left the tank a little fuller than when I picked it up. The picture shows 1/4, the needle was not even close to that mark. I returned the truck at 0659, the receipt shows it was returned at 1245, the person outside said I would have to wait because he was not open yet. This is not acceptable. Please contact me.Glen F.
The truck worked well and the staff was very helpful. ¡Gracias!Robert L.
Very nice staff.Timothy B.
El cliente no dejó un comentario.Eric F.
Truck was ready to go as soon as I got there. It was clean and drove great. Corey, and Melissa have always done a great job every time I rent a truck with them.LENWOOD C.
At least attempt to clean your trucks.. filthy!!!!!CHRISTOPHER P.
El cliente no dejó un comentario.Craig C.
The lot is really tight, and easy to get blocked in or block someone else in. But, great staff who went way out of their way to make the rental smooth and efficient.RONALD P.
Excellent customer service. Highly recommend this site for any rental or supply needs!ROBERT M.
Great service!!!Jeremiah J.
I did not receive an email or verbal instructions to check and take pictures of vehicle sides, gas tank, or odometer until after I arrived at the location. I was given 1/4 tank of gas and charged for a 1/2 tank. It's really not that big of a deal but that should be more clear so I could have figured that out before leaving U-haul.DILLAN S.
More room to maneuver.David T.
I rented the pickup truck for the sole purpose of moving a small boat and trailer using the trailer hitch. Upon getting home there was no trailer hitch on this truck. Had to run around to neighbors in an attempt to borrow one.Daniel F.
Quick and easy pick up and drop offmatthew W.
El cliente no dejó un comentario.DWAIN C.
El cliente no dejó un comentario.DENNIS S.
El cliente no dejó un comentario.Clark Z.
El cliente no dejó un comentario.Bonmnie G.
El cliente no dejó un comentario.KAREN G.
El cliente no dejó un comentario.Danielle W.
El cliente no dejó un comentario.Peter L.
Very accommodating staff.Czarina E.
El cliente no dejó un comentario.JEAN F.
Great managerElaine S.
Awesome serviceJeffrey R.
El cliente no dejó un comentario.Richard E.
The clerk was very accommodating.Tony B.
El cliente no dejó un comentario.Nordac D.
Owner/staff was very friendly. Would definitely use this location again.Amanda D.
The service was excellent - pleasant people to work with. The truck was clean and well kept. Didn't have any issues and will continue to use this Uhaul facility as my go-to spot for truck rentals.Michael G.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.Charles H.
Without exception, everyone who I dealt with at this U-Haul location has been excellent. While this isn't the closest location to my home, it is my 'preferred' location as the staff has always been accommodating.ROBERT V.
My experience was no a pleasant one. We drove 3 mile down the road the low tire pressure came on we tried to cal Waterville store no answer. So we when on way. I was under the understanding that if I pick up a truck at one place and drop off at another. I would have to pay a flat fee plus gas, and when I got back to Augusta shop I got charge another $55. To my credit card. We were not happy. I will thinks again, before I do this againCarvell C.
El cliente no dejó un comentario.BARRY B.
Windshield wipers were quite smeary, made driving in the rain not pleasant. But only had to deal with rain for 1/2 hour or so, so it was bearable.DAVID D.
El cliente no dejó un comentario.Bill S.
The only complaint I have with the pick up location is that after i was on the highway heading south i noticed that the steering felt like it was floating. By the time i got to my destination my arms and shoulders hurt from over correcting the steering all the time.MATTHEW R.
I would like it where you guys did not charge me as much sense so I rent from you guys want to twice a week all the time I'm renting from you guys I wish I could get a discountMICHAEL T.
but never sent receipt by emailDavid P.
El cliente no dejó un comentario.Scott C.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.DONALD S.
Guys we're super friendly and did a great job maintaining equipment clean. It's a pity that some clients leave a mess of mud and a trail cigarette smell in it. That just adds extra work to the already busy small operation.JosÃ© M.
Both employees I had the pleasure of interacting with were kind, courteous, efficient, and knowledgeable. They got us in and out quickly at both pick up and drop off while also explaining the process in very simple to understand terms. ¡Gracias!Eric C.
El cliente no dejó un comentario.DIANE H.
El cliente no dejó un comentario.DIANE H.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.Todd V.
I reserved a truck a week in advance, got my GUARANTEE confirmation to have it at 9am. When I arrived they said they didn't have my truck and i needed to pick it up at a different location 20 min away. At least at the second location the woman was very accommodating.Sarah C.
El cliente no dejó un comentario.Jayson S.
Excellent customer service. Friendly and helpful. Overall a very pleasant experience.Michele M.
El cliente no dejó un comentario.Debra N.
Friendly, fast service A+DEBORAH C.
El cliente no dejó un comentario.Dan D.
Nothing. The only reason I didn't rate it as excellent was because of the cramped space, and they are doing the very best they can with it.MARGARET R.
El cliente no dejó un comentario.WILLIAM D.
Always good to deal with the folks at this location!!!!Brian L.
El cliente no dejó un comentario.Taylor C.
El cliente no dejó un comentario.Andrea C.
El cliente no dejó un comentario.Jonathan K.
El cliente no dejó un comentario.WILLIAM G.
El cliente no dejó un comentario.Mark H.
Great staff. ThanksJEFFREY R.
El cliente no dejó un comentario.JOHN L.
El cliente no dejó un comentario.DANIEL P.
El cliente no dejó un comentario.Joshua V.
El cliente no dejó un comentario.DANIEL F.
No way to improve - it's already beyond excellent!Scott M.
El cliente no dejó un comentario.William C.
I really enjoyed the experience, I will be back again!Jeremiah J.
Really enjoyed the experience! I will be back for sure!!!Jeremiah J.
Corey & Melissa were incredibly good stewards of the company. A pleasure to work with.philip S.
Better deals for long term use.Timothy P.
The gentleman who checked me out was extremely professional and efficient, great experience.CAROLINEBOUCHARD E.
Very friendly and helpful staff!NICOLE C.
El cliente no dejó un comentario.JESSE R.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.LORI W.
The ramp was full of gravel and was not swept. Truck was excellantMICHAEL N.
El cliente no dejó un comentario.ROBERT B.
Corey is AMAZING!TROY M.
The van smelled like it had been used to haul cattle. I spent more than a half hour trying to get the app to work sou could return it before giving in and dropping the van off and because it was 45 minutes past the return time I was charged the full rate. Then spent 50 minutes on hold trying to get a customer service rep. I will never use uhaul or recommended them ever again. Penske it's better to their customers and their equipment is always spotless. The ONLY reason I chose uhaul was because of the convenient location and the limited time I had to get there before closing .RHODA D.
Excellent staff. The equipment was great. My only recommendation is about the overall Uhaul company, not specifically Elm St. The wait times when you need to call are pretty outrageous. I know you encourage people to use the internet features but when people are moving, they may not have internet set up yet and they need to call by phone. The wait times to confirm the reservation, ask questions etc... were between a half hour and 50 minutes in my case. This is an area that needs to be addressed. The rest of my experience was excellent.ELAINE C.
Better communication & have priority to people who have reserved a vehicle months in advanceEDEN L.
El cliente no dejó un comentario.Bruce S.
Everything went great!Jeffrey L.
Friendly knowledgeable staff, best location I've ever done business at!Alan L.
You can't improve much on superlative service!Leonard L.
Uhaul = scamESTHER B.
Servicios adicionales en esta ubicación
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