Customer Reviews for U-Haul at El Camino Ave

8,867 comentarios

1650 El Camino Av   Sacramento, CA 95815
(Off Bus 80)

(916) 929-2215

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(916) 929-2215

1650 El Camino Av
Sacramento, CA 95815
(Off Bus 80)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Rodolfo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles E. 
Clasificación:
3.0

Got charged double for being one hour late do.to traffic.

Antonio J. 
Clasificación:
1.0

I rented a trailer. I told the person I had zero experience in trailers. I also mentioned I need to put my hitch ball on. I expressed concern if it was on right she said it look on to her. She put trailer on. When I tried to back it it was a nightmare. I saw my bumper was low but thought the load was uneven or too heavy for older truck. I turned it in early. I had been very careful with it. I was checked out and the guy checking me in asked how was it. I said a bad trailer . A lady came and started yelling at me said the tow bar was bent and she had checked it out and it was not. She was not the one who checked me out. She later lied and said she never said that. More people came . they accused me of hitting something or something i hitting it. I had after the first try at backing gone only forward and parked it on my lawn. I was told the problem was the hitch ball was too loose. I am now being charged 450 . I had been told the insurance would cover the thing even if totaled. I have probably 200 in damage to my bumper. I am a handicapped 67 year old. I made it clear on renting I was clueless on driving trailers and I also said I had to put the ball on since I got pulled over with it on. I had expressed concern if I had with my weak hands got it on tight enough. I feel I am being unfairly charged. I have a damaged truck. Plus I was accused of doing something I did not do. I am always very careful with rentals. Once I return my U Boxes I am done with you people. I do not appreciate being basically called a liar as I am an extremely honest person If I had damaged it I would speak up. It was totally disrespectful to a handicapped elder. And I do not like that the one lied. Frankly if I had not complained about the trailer I could have left. I was checked out. They unchecked me. I was concerned someone else would have an issue with it. I may post on social media . I made it clear I was clueless.

Frances H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohammad A. 
Clasificación:
5.0

Nothing, my experience excellent.

Milton O. 
Clasificación:
5.0

There should be lean way as for check-in. I came to the location at 11:30, then left at 12 noon. I was told to check in at 11:30 am. I arrived at 11:55 , then was check out afternoon time. Why was I charged a whole day? Is this where you make your profit, when persons are not using the equipment?

Gregory E. 
Clasificación:
5.0

Rented twice this week: once for a motorcycle pickup in Chowchilla,Ca & once for moving my bike from a repair shop after a fire. Made reservations on-line and was 2nd in line both times for pickup in less than 15 minutes from walk-in to hook-up and leave. Staff was pleasant and out-going. AAAA service both times. -GMM

Gordon M. 
Clasificación:
5.0

The girl who helped me out was very polite friendly. The gentleman I booked the reservation with over the phone was great. Two thumbs up and I will be back if I need to rent again.

Derik P. 
Clasificación:
3.0

Make sure the vehicles are clean enough to see through the windshield and dont rent a truck out that is burning oil so bad it almost choked me.

devon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kc H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Willena D. 
Clasificación:
4.0

I had a really bad vehicle. Dirty, needed maintenance and beat up. With that said it looks to have been driven across country and dropped overnight which missed the check in. This experience was turned completely around by Owner Mark. I'll continue to come to this location, thanks Mark for the understanding.

Eric C. 
Clasificación:
5.0

Get rid of the cranky old lady that works there, she really has a poor attitude. No costumer service

Christian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken B. 
Clasificación:
5.0

Your Staff treated me like a Prince.

Michael M. 
Clasificación:
3.0

Need better info by service.

Cesar C. 
Clasificación:
5.0

The woman who helped me was excellent. White, light brown hair, short, worked the shift on Sunday Oct 3 until close. She was kind and patient.

Samuel M. 
Clasificación:
5.0

Super disappointed bc truck was rented at another facility but they did t have it even though the reservation was made weeks prior. Uhaul did nothing. I found a new truck at a different location. Super annoyed. I ended up paying my movers more bc uhaul messed up. Super disappointed. Will not recommend.

Kelby W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo S. 
Clasificación:
2.0

Better customer service.

Jennifer T. 
Clasificación:
1.0

All 3 employees were very rude and unprofessional. All around bad experience from failed no contact pick and to failed no contact return. U haul should definetly do better

Randy B. 
Clasificación:
5.0

Kayla delivered excellent customer service. She helped me book a U-Pack Pod for another move. She's the best.

Tom G. 
Clasificación:
1.0

I was charged $16 extra on my account and I don't understand why? It had more gas than when I picked it up I didn't drive over the miles…..

Joshua T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
2.0

I had a horrible horrible experience. I was unable to drop off the Uhaul on time due to an emergency with my kids and could not call or contact anyone online to change the drop off date. I wanted to drop off the truck at 6:30pm or 7pm today(only one day later). Instead I made 5 calls, was transferred to Florida & Tennessee, 2 calls were dropped after transferring to the scheduling line. I used the online chat feature, only to get horrible service there too with a rude rep. In the end, I just dropped off the truck earlier than I intended, not wanting anymore of a headache. I probably won't be using you again. On-top of that, my receipt could not be printed because it kept printing in Spanish. The rep assured me that my email copy would be in English, it wasn't.

Shanelle P. 
Clasificación:
1.0

Get your online services synced with your systems at locations. I had to be sent to 4 different locations just to get a truck. Terrible!!! And you guys nickel and dime for every little thing. Never again!!!!

Jerald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sadie G. 
Clasificación:
5.0

Customer service was amazing and the drop off was easy

Liliana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
4.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tosh J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesse P. 
Clasificación:
5.0

Friendly people working here truck was clean thank you

Faizullah S. 
Clasificación:
3.0

The phone app assigned me a truck that was being driven off by another customer so I had to go inside and get a different truck. There is always a long line at this location. Thankfully they took care of my right away and I didn't have to wait in line.

Kyla L. 
Clasificación:
5.0

The Van I rented had horrible odor but I had no choice I was crunched for time

Sarah S. 
Clasificación:
1.0

Mobile check in process was a disaster. It took approx 30 minutes because my “alternate” contact did not pick up the phone when the dispatch operator called. After that, they would no longer accept him as an alternate and I had to find a 3rd person to answer the phone so they could verify. Far too much work. Will look elsewhere next time.

James V. 
Clasificación:
5.0

Fast and very nice at the counter and the person checking in the truck.

Terry A. 
Clasificación:
4.0

More staffing on a busy Sunday morning r we oils need great. It was a long wait to return equipment…only one staff at the front desk.

STEPHEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Starla J. 
Clasificación:
5.0

Radio in the truck was not working.

Molly H. 
Clasificación:
5.0

All of the staff there was amazing and very helpful!

Jocelyn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nastassia S. 
Clasificación:
5.0

They were understanding of my situation and I appreciate that

Brandi C. 
Clasificación:
5.0

counter person I don"t remember her name customer service skills was awful.

Mary H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lonnie B. 
Clasificación:
5.0

The service is always exceptional, here. I'd go out of my way to come here if it wasn't already the closest location. Everyone is helpful, knowledgeable, and friendly.

Richard T. 
Clasificación:
5.0

Fix the glitches and problems in the U-Haul phone app. It's never worked 100% properly and it would be very useful if it did.

JOSEPH F. 
Clasificación:
5.0

After hours drop off.

Annette M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Krissia C. 
Clasificación:
5.0

Would have been nice if electronic checkin had been working.

Heather C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin P. 
Clasificación:
5.0

My reservation was changed and I was given up to 105 miles for travel and inconvenience plus an extra day. However, I didn't want to keep it long so I returned the truck the same day, and my updated contract didn't align with my new agreement so the employee told me I had went over the original reservation miles. I mean sure it was only $6 more to pay but if I wasn't someone who didn't have $6, it's an inconvenience if not devices are synced with the correct agreements: original, modified, updated etc.

KAILANI L. 
Clasificación:
1.0

You changed my reservation I made 4 weeks prior without even notifying me properly. No phone call or voicemail, just a last minute email. Had I not. He led it or it gone to spam, I would be without the service I booked. Then, when I did finally get a truck it was a lot further than the one I had reserved. Nightmare!

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elias A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
5.0

Service was great wait time minimal easy peasy thanks

Samuel J. 
Clasificación:
5.0

The manager there is fantastic

Bob M. 
Clasificación:
2.0

fix your phone system. Sat for hours on hold, transferred everywhere I was not supposed to go. Did not get answers, constant problems. Extremely exhausted with this process.

Gerry G. 
Clasificación:
1.0

Truck had no gas when picking it up they told me they would give me a discount if I brought it back at a quarter tank. Spent $113 for 30 miles, brought back a quarter tank and they only gave me a $20 credit, I didn't charge me for blankets I didn't even use.

Daniel B. 
Clasificación:
5.0

Great place to rent a van. Always friendly and courteous. My only complaint is the side window on the passenger side of the van. The lettering on that window obstructs your view. I know there are mirrors but sometimes you need both. I feel this is very dangerous. Gracias

Kathryn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmundo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus M. 
Clasificación:
2.0

Vehicle was dirty, tire failure light was on, it was difficult to even read mileage due to warning message. And I never received the final bill.

Jan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Precious D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shanita M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose L. 
Clasificación:
4.0

Uhaul staffs who delivered & picked up my uboxes are very friendly but customer service is very hard to reach. I was transferred multiple times to get to the right person. I was not notified when my uBoxes arrived in Sacramento so it was sitting there for over a week and we ended up paying for an extra month of storage.

Mark M. 
Clasificación:
5.0

Everything was fine.

Visay V. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brianna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M. 
Clasificación:
5.0

Truck a little bit dirty not much

Dwayne T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ozzie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tsige T. 
Clasificación:
2.0

I arrived for my appointment at 7:30 am and they told me they didn't have my parts and it was my fault because I ordered them. Then they found them. They installed my hitch but not my receiver, wiring or pin. They didn't even include them. I just realized two days later I don't have all the stuff I paid for. I can't cLl them directly and when I called the uhaul number, I waited for 20 minutes on hold and then was hung up on.

Patrick G. 
Clasificación:
3.0

The manager Dave is excellent, but the young petite girl with long brown hair working has an awful attitude with poor customer service.

Victoria Q. 
Clasificación:
5.0

Staff was extremely helpful when I had an issue. Definitely went above and beyond to help me during a difficult time.

FANTASIA S. 
Clasificación:
5.0

We didn't get the receipt via text or email as promised. Please send it to us.

Randall S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wenyi L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen H. 
Clasificación:
5.0

Employees were so kind and competent.

Jennifer G. 
Clasificación:
2.0

No complaints about the vehicleâ€"very great condition, helped me out a lot. Poor communication from management. I drove 50 miles on the U-Haul, filled up the tank for what we used, and upon returning, was told I needed to fill the tank 20 + gallons or pay a fee. No previous communication was given for this expectation, and we were confused by the contract since the fuel was hardly a quarter full when we picked up the van. We calmly explained the situation to the manager and she audibly cursed, calling us/the situation “f*cking stupid.” One of the assistants helped us out, only charging us for the mileage. We were very thankful for her help and understanding. However, simply an unpleasant, unprofessional experience with the manager.

Victoria M. 
Clasificación:
4.0

Ensure the vehicle is cleaned from the previous user. The vehicle consul was extremely dirty with spilled liquids and sticky stuff within the cupholders. There also appeared to be some sort of spilled substance on the floor board.

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
1.0

Rude females at front desk .

Jhovanny S. 
Clasificación:
5.0

Easy and efficient experience. The customer service staff were excellent, the truck ran well, and the rental process was easy. If you're going to do an after/hours return, make sure Location Serviced is working on your phone!

Katherine V. 
No se han enviado comentarios para esta ubicación.

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