Comentarios de los clientes para U-Haul at Dunlap & I-17

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at Dunlap & I-17

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Bonnie C.
Clasificación:

El cliente no dejó un comentario.

WAYNE P.
Clasificación:

The young lady that greeted me was friendly and very professional

Gerardo B.
Clasificación:

Manger at this location was super friendly and helpful.

Richard B.
Clasificación:

Very friendly and knowledgeable

María Cristina D.
Clasificación:

All the staff there were very professional and congenial. Lily was exceptionally helpful. on a day when I had dealt with some intense challenges she stepped up and went above and beyond when I needed it. Best uhaul experience I've had in years.

CHERYL F.
Clasificación:

It was my 2nd time renting since a month ago. This time, it was the van. It ran like a dream. Gas mileage was excellent. Service was fantastic. Will rent from Bruce's establishment again , probably before the year's end.

Dorothea C.
Clasificación:

Scent of dog's odor at passenger seat and hairy on seat. Try to maintain clean if allergic to pets. Thank you!

Eric D.
Clasificación:

Would be nice to have more time on getting the pre-rental application done. It timed out and expired when trying to get a home improvement truck. And then the guy told us he couldnt let us use our temp paper licenses. When we got my godfather to do it they said we couldn't get the truck anymore and had the choice of a van or the smallest box-van. Funny how I thought the truck wasn't available to take as I saw it in the parking lot unmoved at my time of return. Doing the inspection before leave with pictures that timed out on me too and expired.I thought to myself this guy is going to try to pin the cracked windshield, scratches and dents on me. I took pictures of all the things I saw that were wrong. I accidentally issued drop off time. Was put on hold for an hour and a half waiting to even speak to ANYONE but while I was putting gas my phone had died. I havnt checked how much this whole HEADACHE has costed us yet. I'm hoping it ain't much. Oh and the time was agreed verbly as 7pm but Invoice said 6pm. What else can I say? Usually its always easy to rent from you guys but this time just was really awkward and irritating. Oh one other thing, the Chevy van I drove felt like it should be lowered a slight bit, too top heavy and the steering was loose like had some free play especially while on freeway trying to go straight but having to correct the wheel quite often as it drifts itself to the left or right with my hand steady in place. Does that thing have a steering gear box? My 1987 suburban had that issue. One other thing.. LUBRICATE YOYR GUYSS DOOR LOCK CYLINDERS AND HINGES. That van was the most ridiculously hard key cylinders. Trying to unlock the van made my fingers crack and bleed.

Jennifer V.
Clasificación:

The rental agent was extremely kind and showed genuine care! It was refreshing to experience that kind of service. THANK YOU.

Daniel L.
Clasificación:

El cliente no dejó un comentario.

Kevin S.
Clasificación:

I was pleasantly surprised that a uhaul representative came out to help me turn in the truck even though it was 15 minutes past closing. I should have gotten his name but he was very helpful.

David B.
Clasificación:

Check vehicle over with me before I leave

Cal L.
Clasificación:

When I first picked up the truck it was filthy. I called the store gave them a complaint he had me return give me another truck. He took care of everything after that. I am a satisfied customer. I would recommend going to this location the people working there are helpful

BRETT N.
Clasificación:

El cliente no dejó un comentario.

MARK S.
Clasificación:

truck cab was dirty

ELIZABETH P.
Clasificación:

El cliente no dejó un comentario.

ULYSSES S.
Clasificación:

El cliente no dejó un comentario.

SANDOR T.
Clasificación:

El cliente no dejó un comentario.

Justine S.
Clasificación:

El cliente no dejó un comentario.

LEON R.
Clasificación:

Some how my reservation was cancel and they kept trying to use ex-wifes name on my reservation. I ordered my reservation in my name and thought everything was scheduled. However I had to get new reservation and everything worked out.

WILLIAM B.
Clasificación:

No improvement needed there are many holes around but this one is the best and that help me always treated me well and I will always go back there

CHERYL F.
Clasificación:

Excellent service. Thank you. I will use this location in a few months when I rent a truck for the next leg of transporting some stuff.

Chenita L.
Clasificación:

El cliente no dejó un comentario.

DEBRA B.
Clasificación:

El cliente no dejó un comentario.

Carlos P.
Clasificación:

3 days prior to picking up my rental someone called and we had to change location and they were supposed to setup for after hour pick up. Day of we went to location tried to pick up but she had never set up. Customer service was great set it up. During pick up process with my cell phone found there was no lockbox with keys for vehicle. Had to wait for location to open. Gentle working at location was very helpful. This set us behind schedule by 2 hrs and was a huge inconvenience. Then tried to return after hours and system kept telling us there was not enough memory when submitting photos requested and continously kicked us out of the system. There was also a person sitting outside behind the store right where we had to return truck. This is not a safe for customers. I will never use uhaul again. Very very disappointed and dissatisfied.

Carla M C.
Clasificación:

El cliente no dejó un comentario.

Tommy A.
Clasificación:

Will be happy to use this station again.

JON P.
Clasificación:

El cliente no dejó un comentario.

GREGORY S.
Clasificación:

El cliente no dejó un comentario.

Tom E.
Clasificación:

Service was great , thank you so,

Bradley C.
Clasificación:

Missing dolly that was paid for. No trailer Jack piece to assist with removing or adding the uhaul to hitch which made it too heavy for one person to lift off the ground. Injured shoulder while attempting to reconnect And detach the trailer which had to be placed on the ground.

ARCHER N.
Clasificación:

El cliente no dejó un comentario.

ALONDO P.
Clasificación:

El cliente no dejó un comentario.

REX R.
Clasificación:

El cliente no dejó un comentario.

stephen S.
Clasificación:

El cliente no dejó un comentario.

AARON B.
Clasificación:

El cliente no dejó un comentario.

Kristina B.
Clasificación:

We are in a pandemic and NOT ONE staff member was wearing a mask! Not when I went to pick up my truck and when I returned it! They weren't even making the customers who came in wear them even though they had a sign on the door requiring masks. I was the only person wearing one. It makes me think if this is how they are responding are they really “cleaning” between customers. It is just irresponsible and I would never go back there!

ORLANDO E.
Clasificación:

The truck wasn't clean. The staff super friendly.

ANTHONY G.
Clasificación:

El cliente no dejó un comentario.

JOSEPH M.
Clasificación:

Front desk person was helpful and friendly. Good experience. from that perspective. Truck key was a little tricky to use and probably needs to be serviced. Explained to the representative the "trick" I found to get it to work and she said she would note that for future customers.

ROBERT C.
Clasificación:

Everything went smooth and they we're all very well acknowledge able on hooking and unhooking the trailor.

ANDREW P.
Clasificación:

El cliente no dejó un comentario.

GARRY J.
Clasificación:

No comments.

THOMAS S.
Clasificación:

El cliente no dejó un comentario.

SAMAAN H.
Clasificación:

No improvement needed...The customer service was excellent to the point that I would defietly rent from them again . I will aslo try to refer anyone that needs a U Haul .

CYNTHIA B.
Clasificación:

El cliente no dejó un comentario.

JENNIFER M.
Clasificación:

Excellent customer service

Barbara V.
Clasificación:

Over all great

PABLO P.
Clasificación:

El cliente no dejó un comentario.

CARLOS M.
Clasificación:

El cliente no dejó un comentario.

SHERRELLE DOMINI P.
Clasificación:

I've never been in a Moving truck that smelled clean. Your staff is increíble both on sight and the call center. Maybe I missed it but it may be a good idea to mention in the contract where the key drop off is located ;)

Rene L.
Clasificación:

El cliente no dejó un comentario.

CORY P.
Clasificación:

It was a busy morning and the employee was very friendly, kind and fast.

LINDA P.
Clasificación:

There was cigarette butts and debris in the enclosed 5X8 trailer. Towed unevenly. Customer service guy was Great and professional. Other than the hard drive and not swept out trailer (I left it as is at return) my customer service experience was fine.

Ned E.
Clasificación:

In the past year I have moved twice. I am a DIY mover. The service here and attitude has been outstanding. Well above and beyond. I hope I am done with moving for a while, but if not I would come here in a second.

Bill F.
Clasificación:

El cliente no dejó un comentario.

ARMANDO G.
Clasificación:

Nothing great service Thank you!

Michelle H.
Clasificación:

Keep doing what you are doing with GREAT customer Service!!

Samantha H.
Clasificación:

Everyone was so friendly! Thank you!

Ziyad M.
Clasificación:

N/A

ERSKINE G.
Clasificación:

Like this location for 1) close to home, 2) ease of getting in/out of lot, 3) staff is knowledgeable, helpful and friendly.

KODY C.
Clasificación:

Easy peasy drop off! Done in less than 5 minutes! Thanks everyone!

angela C.
Clasificación:

El cliente no dejó un comentario.

LINDA T.
Clasificación:

I just love the guy that runs the place great customer service, and he's very helpful. He also goes over and beyond. I will drive cross town to rent from this location.

MICHELLE A.
Clasificación:

El cliente no dejó un comentario.

MAREI K.
Clasificación:

Sweep out trailer before customer takes it. I did their job on this one!!!

Jeffrey W.
Clasificación:

Always great customer service !

Gavin R.
Clasificación:

I just dropped off the vehicle so I can't really give too much feedback.

DEBORAH N.
Clasificación:

This was my return location - truck rented in California. Manager apologized for the poor condition of the truck when I picked it up in California. Immediately changed the horrible wiper blades to fresh new ones for the next customer. Credited my account for the clean-up fee since California had rented me such a dirty truck. This was our second dealing with the Dunlap/I-17 location in Phoenix, and I would always recommend and rent from this location. Friendly, make-it-right people.

John D.
Clasificación:

Ensuring that equipment is ready for contactless pick up customers would be a start. The option to pick a truck up at 6 am is a bit useless when you have to wait for the staff to show up at 7 to get the dollies you paid for.

Kevin C.
Clasificación:

Dirty. People working on vehicles in the parking lot made it difficult to return truck. The electronic return was too long and clunky.

Austin S.
Clasificación:

El cliente no dejó un comentario.

CARL D.
Clasificación:

Everything was Awesome, salesperson was Great.

JAYME M.
Clasificación:

El cliente no dejó un comentario.

Roxianna A.
Clasificación:

El cliente no dejó un comentario.

MICHAEL A.
Clasificación:

El cliente no dejó un comentario.

Andrea V.
Clasificación:

I'm not sure of the associates name but he was so friendly and kind. Very informative and did an amazing job.

EVARISTE N.
Clasificación:

wrong email address. Although I am a fan of Uhaul, I haven't rented one in over 3 1/2yrs

JENELLE S.
Clasificación:

Excellent customer service

Orestis P.
Clasificación:

Staff was very accommodating.

Kaitlyn C.
Clasificación:

I think i was helped by Ray and he was very nice and fast to get us on our way

LEVAND W.
Clasificación:

El cliente no dejó un comentario.

Doris S.
Clasificación:

Try to have equipment on hand that was reserved.

JOSHUA M.
Clasificación:

The tranny felt like it was going to fall through the floor

KARMA F.
Clasificación:

Better customer service, the employee didn't even acknowledge my presence. I was patient as he was tending to another customer however it wasn't until about 15-20 minutes in when he says “oh yeah I'll be right with you” and he was slightly rude in his demeanor there after as he could also see my tension but rather then improve on his approach he continued to be a douche. I use your services often even for long haul moves... I will not be using your services going forward.

ALFREDO M.
Clasificación:

Friendly and professional service

Lateefah H.
Clasificación:

Everything was quick, easy, and convenient. Staff was prompt and ready to help great job you guys!!!

LESLIE E.
Clasificación:

staff was excellent I have to say they made me cry when I return the truck I was stuck having it by myself being a woman I was in the Dead heat of 115 degrees and I had to unload a 26-foot truck by myself they gave me an extra two days and we're understanding and only charged me for one I would recommend to anyone there awesome

DANIEL C.
Clasificación:

El cliente no dejó un comentario.

Nicholas C.
Clasificación:

El cliente no dejó un comentario.

LUCAREA R.
Clasificación:

Awesome service.

ANGELA L.
Clasificación:

El cliente no dejó un comentario.

Ash B.
Clasificación:

You guys were excellent, keep doing what you're doing.

MARY D.
Clasificación:

El cliente no dejó un comentario.

MARY M.
Clasificación:

El cliente no dejó un comentario.

JAMES M.
Clasificación:

El cliente no dejó un comentario.

JOHN W.
Clasificación:

El cliente no dejó un comentario.

MICHAEL R.
Clasificación:

El cliente no dejó un comentario.

Rafael S.
Clasificación:

El cliente no dejó un comentario.

HYLAND W.
Clasificación:

Everything and everyone are great

judi h. | Overall Experience |
Clasificación:

Oustanding

Prabhu M. | Overall Experience |
Clasificación:

Excellent service

No se han enviado comentarios para esta ubicación.

Volver
arriba