The manager was really nice and helpful she got us out really fast.Nicholas B.
Customer Reviews for U-Haul at Dunlap & I-17
Phoenix, AZ 85051
(W Of I-17)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Too few staff working at this location (long waits to be served), and manager who seemed disinterested in customer service. When I returned the truck, I had some boxes I also needed to return. The manager basically started helping me, the stopped to help two others. After waiting 10-15 minutes or her to continue helping us, it became obvious that she had no interest in completing our transaction. We left with the boxes which were thrown away. No very eco- friendly on Uhaul's part.Gary S.
El cliente no dejó un comentario.VERNA S.
We did the after hours check in for returning our Uhaul. We followed the directions given to us and went to the web address & then followed the link to check our truck back in. I didn't like that I didn't get a clear message that the truck had been returned or checked in.Valentino V.
El cliente no dejó un comentario.Francisco K.
El cliente no dejó un comentario.RUBEN R.
El cliente no dejó un comentario.Ruben R.
Really easy to do reservations online.Coquet W.
Great customer service picking up and dropping off!Patricia E.
Have sufficient staff.Neil W.
You can have your associates bill customers correctly I had a bad experience with gas, didn't even use and put back like I was asked and still got billed for gas!! CrazeeLilian L.
Nothing, I've pretty much had positive experiences every time. Keep doing the usual, it's working well.Stephen T.
Nice clean truck. Great job.ROBERT R.
My first impression with uHaul was the online reservation system. I did not like that I felt tricked into buying things. Every time I'd hit next, it would automatically add items to my cart. I had to go back and remove them as I didn't need extra supplies. I reserved a van for four hours, but since it was at 6pm, I needed to return it after it closed at 10pm. When I arrived, the staff was very nice. They told me to put the keys in the drop box when I returned. I was not told that I would be charged a $20 after hours fee, and that I needed to do a video checkin before I turned in the keys. I was charged an extra $20 for not doing the video check-in with GPS location enabled. I realized after I put the keys in the dropbox I received a text about it, but due to the circumstances requiring the truck (aka getting out of a potential domestic violence situation), I was not looking at my phone prior. My $19 van plus mileage in town for 4 hours quickly turned into $119. Plus I added $40 worth of gas. Also I might add, there were bucket seats in the van, not the bench I was used to. I didn't have a seat for the third person that went with me to help move furniture. If I recommend this to anyone, I would highly stress that they need to be aware of the unwanted upselling of uhaul.Shawna C.
El cliente no dejó un comentario.Aaron C.
Truck measurements should not include the part over the cab. I got a 15' truck gor a 12' table and it did not fit, because of the false sizing. Site was poorly staffed and it took a long time to check in the vehicle.Thomas B.
Air conditioner was not working properly.ROBERT R.
El cliente no dejó un comentario.Brian W.
My initial rental was for a day. I needed 2 more days and each day I physically went in to extend the rental. The 3rd day however, the truck started to shake, the A.C. went out, and I had to stop doing what I was right in the middle of doing, and return the truck for another one, thinking it might not make it back, that was my only option. Well it made it back, then I had to shuffle a half loaded truck to another one, then try to make up for the time lost in doing all of this... I would like for Uhaul to consider all of that, which added to the total miles by like 60 miles give or take, and adjust my final bill, which I intend on paying in full tomarrow.. Thank you for your time into this matter. I would hope to be treated fairly because my statement is true and as accurate to the best of my knowledge..paul W.
When I got to the uhaul place gut behind the counter checking me in did really know what was going 1 thing they didn't have the truck I reserved so I had to setting for a smaller truck which cost me move for our movers I'm disabled so I had to finish my move myself and then going to charge me for being late which I think is ridiculous being its there fault in the first place.Robert M.
El cliente no dejó un comentario.Shunnalee P.
El cliente no dejó un comentario.Steven K.
Reserved a truck and received a van. Employees have attitude.CONNIE H.
El cliente no dejó un comentario.Candice E.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.Ramon E.
Una persona k atienda en espaÃ±ol xfavor graciassocorro A.
Show customer how to use things incase they haven't used truck before.Ashley M.
El cliente no dejó un comentario.JIM C.
Overall the truck was maintained well. However, the right side mirror needs to be fixed it did not maintain the position needed once I started driving. This happened multiple times.Laurie T.
El cliente no dejó un comentario.Jamaal T.
El cliente no dejó un comentario.Frankie H.
Faster pick up time.ROBERT R.
I was over charged for a unit ans was told they did not care what I said cause someone else wanted to rent the truck and there was not any I could do about itGerald H.
No comments. Great customer service!Barry W.
Good customer service.MARQUIN B.
El cliente no dejó un comentario.Susette J.
El cliente no dejó un comentario.DeJaunae S.
El cliente no dejó un comentario.Brandi K.
El cliente no dejó un comentario.ROBERT J.
Tell them how to return the equipment and where the key drop is locatedJacquelyne F.
Was double charged 3 days after my truck rental experience which was already poor! Went to Uhaul on I-17 and Dunlap in Phoenix AZ. Turned the truck in early and a young girl calls me very unprofessionally i might add, and proceed to tell me how my truck was to be back at 4 and there was other people who had a reservations after me and I was to have the 10 ft truck back by now., howeverI turned the truck in 2 hours earlier at 2 pm. so when I tell get the truck number I had and the fact I'm still waiting in my receipt after the truck was to be sent via email. she just says â€œ oh I see it out frontâ€..oh ok..â€¦ WTF!!! , no I'm sorry or anything I felt like she called herself trying to check me when she didn't do her job correctly and just look up and out the window! Better yet the keys have the truck numbers on them!! Common sense goes a long way!.. if I was in my younger years I would have went j up there to discuss it face to face. Customer service has no online support and calls are always a 30-50 minute wait! Piss poor representation of Uhaul at best! -3 stars for this experience and to be overcharged let's see how long it take for me credit.. stay tuned!Tawanamie C.
The ladies at the front desk was piss poordeMARCUS S.
Thanks for being attentive to the needs. I've been a satisfied customer since 2012, very well deserving.Tracee T.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.Brenda M.
Keeping up with regular tune ups and other mechanical work with the trucksCindy H.
Doing great!Keith W.
El cliente no dejó un comentario.Sherri S.
The guy who checked me in was attentive and polite, he made it super easy for me. You can tell he likes his job.Mike Z.
The service was great!CLAUDIA P.
The girl who helped me was wonderful and went above and beyond to help me out.VERONICA R.
Was very happy with the entire experience and process. GraciasJOAN S.
The people there are very nice .RICHARD M.
I reserved a pickup, I was told 5:30 pm, get there not available, they give me a 15 ft truck, which means heavier and more in gas! Returned the truck 2.5 hours not 4 and was still charged for overnight! Called 5x no resolution...Sandra G.
No comments. Very satisfied.Sue H.
Let the customer know what to do when returning the equipment after hoursMelissa J.
This is the ONLY location I frequent for ALL of my rental needs! They are always professional, service is quick, fleet is always new and cleanâ€¦just exceptional service overall!Tashima M.
Customer service suked girl was short about everything rudejennifer L.
El cliente no dejó un comentario.Adam M.
You all need 2 people at the desk We had to wait in line for about 30 minutes to be seen. We were told it would be $59.-- for 20 miles and we drove 17.8 miles and it ended up being $88.-- Also we get a call wondering where the truck was when we turned it in before the 6 hr mark. We had too much hassle. We are still not happy for the extra cost.David T.
El cliente no dejó un comentario.Jarryn J.
El cliente no dejó un comentario.Sylvia A.
El cliente no dejó un comentario.Gabriel C.
This was the worst experience my husband and I ever had. We reserved our equipment to be picked up and returned to the Goodyear location. We received an email that we had to pick up our equipment in Phoenix. When we got there they only had half of our equipment. They sent us back to Goodyear to pick up the other half. When it came time to return the equipment I had to return it to two different locations. They got our return dates messed up. This was the worst experience we ever had. The customer service I called was on hold for over 45 minutes after I explain to the young lady what my situation was she hung up on me . Very very unhappy with the horrible customer service that my husband and I received.Cathy C.
I was charged for 2 gallons of gas when I had already filled the tank to where it was when I picked up the truck. I will be disputing the entire chargeDavid H.
The gal at this location was helpful and informative. The entire process was excellent.kim D.
Check engine light came on the next day. And then the check gas cap message came on the day after. I could not get it any tighter.Steve S.
It could be good to drop it somewhere closer to my house in laveen tnksirving G.
The truck that I rented did not have a working air conditioner. That is unacceptable. Also I waited 45 min just to get the rental, due to a long line and only one customer service representative available to handle the long line.Tannia R.
Wed had to call cust Serv bc of a problem gaining access to my storage unit. Was unable to unload truck and return on time. I worked 6am to 7pm Thurs and Fri 6am to 5pm. I never wanted the truck for more than 1 day! I'm well aware of what little time I had to unload it. Friday as I'm trying to play catch up with my voicemails. I listen to one from your ghetto ass employee. Threatening me to call the police to have me arrested and she would make sure I was prosecuted. Don't threaten me because your employees aren't worth a shit. I've complained time and time again about that location and still haven't seen the problems resolved. I will now take the time to down size my other storage unit and clear yours out. I will not spend my money with you and your nonexistent customer service standards. I will also be sure to leave a poor review of your company everywhere I can find.ROBYN E.
There is nothing additional that I would recommend as needing a change. I am impressed with the eco-friendly indicator gauge. The customer service overall was fantastic and I would use again.Stephen B.
One of the straps was broken, and I was canceled. Did all the info before going in online and when I got there they canceled it and said I'd have to return the same day if I still wanted it, was planning on returning it the next day. Was not notified that they canceled me. Unprofessional if you ask me!Nelson G.
Absolutely a joke from beginning to end. Well it hasn't ended yet. I have rented a trailer before. This time was a truck. Got truckâ€¦ made it approximately 6 miles and stopped at Home Depot to grab lumber. Loaded lumber and went to start the truck. Nope wouldn't start. This started the stupid process of getting roadside on the phone. Not going to detail that at all. I will use one word. Joke. App was a joke and phone was a joke as I did both. Guy came finally couldn't fix it. Left him my number and told him to call me when done and would return it. Went got buddy's truck/ trailer got lumber out of U-Haul. Guy was still there waiting for parts. Finally calls and I take it back unused. I think I have spent approximately 3 hours plus on phone with all the calls to roadside and customer service. Was promised a refund. Today it bills my card. Another call to customer service ( this guy can see the notes about the refund) and has to escalate the issue. Hours and hours for nothing. Fix the horribly squeaking brakes too. POS period. What should have been an hour at most rental has been a complete joke. Have always used Penske for moves from Idaho to Florida and back to Idaho then to Phoenix. Always great new trucks. Thanks for wasting more of my time with this survey. Feel free to call me. Cause I'm not calling and waiting on hold foreverâ€¦never again.Dean A.
The right tail light was out and they just sent me out with the trailer I was really disappointed in the condition of the vehicle. Please contact meMark Z.
El cliente no dejó un comentario.Tahjae N.
Everything was absolutely great. Starting off with a warm welcome and ended with a smile and thank you. Keep up the good work!DIANA R.
El cliente no dejó un comentario.Daryl B.
Clean the rig inside and out! It was filthy, we spent an hour cleaning the interior. On top of it no instructions provided on vehicleMary F.
Everything was looking good.Anwar S.
The young man at the counter was very friendly and professional, a true asset! On my return he was cleaning vehicles, and made my return super easy. I am sorry I did not get his name, but he should be commended! GraciasDan L.
El cliente no dejó un comentario.Craig W.
Add more locationsIshara B.
Excellent customer service â¤ï¸â™¥ï¸this locationLawrence O.
The young lady that helped me was very helpful and her customer service skills were in pointGuy V.
El cliente no dejó un comentario.Earnest L.
El cliente no dejó un comentario.Jamaal T.
I picked up uhaul late at night inspection of uhaul was bad uhaul eas dirty back of uhaul had trash ans.m8leage was wrong after inspection of uhaul store was already closed I knocked.on window and ehe lady said that I they couldn't help me I called nnext day and.manager said I already has possession of uhaulGabriel O.
El cliente no dejó un comentario.Alec K.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.Emma M.
El cliente no dejó un comentario.Rosalind L.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Aubrey D.
The representatives in Arizona were well groome and professional and made my experience excellentELLIS J.
El cliente no dejó un comentario.JASON C.
The app did not work for me and I had to waste time that I already spent to fill out info for the rental. what is the point of reserving and presenting credentials online if I am required to do it again when I arrive at the rental location?COZY MARIE M.
Oustandingjudi h. | Overall Experience
Excellent servicePrabhu M. | Overall Experience
Servicios adicionales en esta ubicación
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