Customer Reviews for U-Haul at Dunlap & I-17

4,487 reviews

2701 W Dunlap Ave   Phoenix, AZ 85051
(W Of I-17)

(602) 864-0413

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(602) 864-0413

2701 W Dunlap Ave
Phoenix, AZ 85051
(W Of I-17)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LESLIE RUDE 
Rating:
3.0

Customer did not leave a comment.

Chelsea Williams 
Rating:
5.0

Customer did not leave a comment.

Alejandro Rivera 
Rating:
5.0

Customer did not leave a comment.

Francisco Alvarez 
Rating:
5.0

Good customer service. Thanks Guys.

Tara English 
Rating:
5.0

Customer did not leave a comment.

Armando Garcia 
Rating:
5.0

Customer did not leave a comment.

Lori Molina 
Rating:
5.0

nothing comes to mind, perfect experience

THOMAS WEST 
Rating:
5.0

Service was excellent

Marcus Thomas 
Rating:
5.0

These agents were happy and personable they did not hesitate to assist and try to help.

LaMekia Evans 
Rating:
5.0

Let them know before returning the keys to take pictures and follow what the app says.

Gladys Silmone 
Rating:
5.0

Meech helped us at the counter and was awesome, he was friendly and made the whole process super easy. We love this location :)

Jamie Knigge 
Rating:
4.0

Customer did not leave a comment.

Charles Manny 
Rating:
5.0

N/A

willard graham 
Rating:
5.0

Thank you

Jamie Thomson 
Rating:
5.0

Nothing. Working with Bruce was a real pleasure. The work was done as promised and on time. This will be my new location for trailer and truck rental as well.

Bob Hittenberger 
Rating:
4.0

Your employees were excellent. Thank you

Rene Padilla 
Rating:
5.0

Customer did not leave a comment.

michael gray 
Rating:
5.0

Nothing staff very professional

John Quintero 
Rating:
5.0

Customer did not leave a comment.

Jessica Gensel 
Rating:
5.0

Bruce was very helpful considering the fact that I made all my reservations for bell rd & 19ave. I called bell to confirm the day of moving, and they had NO paperwork on me For storage or truck rental! After a long time on the phone they sent me to I17 & dunlap for a truck. Still NO storage unit. Eventually I got a unit at hatcher & 19ave. They didnt have my size SO I had to rent 2 units! They didn't tell me there were 3 DOORS and that I needed 3 LOCKS. I spent so much money on uhaul for this move w/supplies (22 rolls of tape, 12 pads, wrap, mattress pads) truck and storage fees, I am afraid to add it all up. Your confirmation numbers that you gave me, mean squat! If hadn't called to confirm that morning I would have been severely screwed. After all this I wanted to return 2 blankets on hatcher and they would not w/out a receipt after seeing me EVERY day for a weak!!-《intentional spelling.. cave creek & hatcher was always good to me. I bought most of my tape there. Thank you to Bruce at I17 & Dunlap for smoothing things over or I could have lost my sh_t !!

NANCY DURAN 
Rating:
5.0

Customer did not leave a comment.

Troy Williams 
Rating:
1.0

Front desk guy was on his phone talking to a friend the whole time, both times I went there!! Rude

Crystal Chavez 
Rating:
5.0

Keep the good work up they were all very helpful and courtes

Jack Ramirez 
Rating:
5.0

Well let me start by saying moving is stressful and the Gm Bruce was a great n wonderful person made my day n happy with the things he did for me very grateful n appreciated him very nice person n would recommend him n his store to friends and family no doubt thanks Bruce continue doing the great things u do for the people 👍🫡💪🏽💯

Joshua Washington 
Rating:
5.0

The customer service employees are very nice and helpful . I wont go to any other uhaul ocation.

Laura Smith 
Rating:
4.0

The driver door didn’t open which is a U-Haul problem not the stores- The store was great-

Christine Forrester 
Rating:
5.0

Excellent service. Staff was on top of everything. Price was very reasonable. Truck was a bit old, but it got the job done.

Mark Casoli 
Rating:
5.0

Customer did not leave a comment.

Doris Terrell 
Rating:
5.0

Customer did not leave a comment.

Mark Garcia 
Rating:
5.0

An outstanding job was done on installation of a hitch cleaning out the old wires rewiring new wires and was done an hour before I expected them to be done Thank you

Sid Campbell 
Rating:
5.0

Customer did not leave a comment.

AMANDA ESPINOZA 
Rating:
5.0

Customer did not leave a comment.

Lavelle Reasonover 
Rating:
5.0

Customer did not leave a comment.

Brianna Sanders 
Rating:
5.0

Customer did not leave a comment.

Joyce Ratner 
Rating:
5.0

Nothing , it was awesome

Courtney Roberts 
Rating:
5.0

Customer did not leave a comment.

Mae Fields 
Rating:
5.0

All good this time

David Vallero 
Rating:
5.0

The 10 ft truck I rented is probably the best I have ever rented from U-Haul or any other. It had power, was very responsive and easy to drive.

David Wenz 
Rating:
1.0

My first issue is I booked a 15' truck but received a 10' truck. Didn't realize until we were done loading the truck was not the correct size. We still were able to fix everything we needed, but we wanted what we paid for. Second issue, we were returning the truck once the sun went down. THE HEADLIGHTS DID NOT WORK. This was extremely irritating and dangerous that the headlights were not checked prior to providing it to a customer. And when we were dropping it off, please have a sign referring to where the key drop off is, if there is one. I walked around the building several times trying to locate this and was unable to. I resorted to leaving the cab unlocked and leaving the key, but by that point, I was irritated overall from my experience.

Brigid DeMarois 
Rating:
5.0

Customer did not leave a comment.

Ernest Edmond 
Rating:
5.0

Transmission was a little rough but service was great.

Cheyenne Johnson 
Rating:
3.0

Return process via app is a total pain in the rear. Especially in the middle of the night in a bad area like this location. I had 3 different homeless approach me while trying to get pictures to return my truck!

Damian Smith 
Rating:
5.0

Customer did not leave a comment.

Rochelle Taylor 
Rating:
5.0

Customer did not leave a comment.

Theresa Denton 
Rating:
5.0

Store manager and the people that work there are all amazing I like going to that store just for that reason

MARK ZOLOTO 
Rating:
5.0

Customer did not leave a comment.

Maria NUNEZ CRUZ 
Rating:
5.0

Change nothing super great will come to this location.The young lady who helped me last night was great didn't get her name super customer service. And the young man who checked the truck in is a funny sense of humor good job. Thank you Again Susan Bradley

Susan Bradley 
Rating:
5.0

The customer service from Meech was outstanding. He went above and beyond to ensure I had a quality experience. 10/10 will use this location again.

shaun siemon 
Rating:
5.0

Customer did not leave a comment.

Dimitrius Harrold 
Rating:
5.0

Everything was good no problems thx

Steve Ianno 
Rating:
3.0

The trailer was not connected correctly and it caused me to break one of the pots I was moving.

Aubrey Yankee 
Rating:
4.0

More help for agent, the lobby was full and only one person working.

Sean Parsons 
Rating:
5.0

Bruce worked a miracle for me when I messed up my reservation. I appreciate his extra effort to help me out!

Jannis Mossman 
Rating:
4.0

Customer did not leave a comment.

Scott Woosley 
Rating:
5.0

Customer did not leave a comment.

Sarah Dagoberg 
Rating:
5.0

Customer did not leave a comment.

Nicole Jake 
Rating:
5.0

Always ready for us to depart in well maintained and clean. Will use

Michelle Hill 
Rating:
5.0

Customer did not leave a comment.

Michael Sweeney 
Rating:
5.0

Customer did not leave a comment.

Shozanna Levon 
Rating:
5.0

Customer did not leave a comment.

Terry Allen 
Rating:
5.0

BRUCE was an absolute professional, kind, and helpful representative when I was fiddling with my phone trying to do the mobile check in. He immediately came to the truck after we parked and offered so much information and helped us with the entire truck return.

James Dahlin 
Rating:
5.0

Thank you

erich Sands 
Rating:
5.0

The customer service was great; however, the headlights on the truck were very dim and yellow. New headlights need to be installed.

Brittany Williams 
Rating:
5.0

Great customer service, prompt, courteous, treated very well by the two guys who were working that day.

ROBERT MUIR 
Rating:
4.0

You guys are doing anything there's nothing I wouldn't change I will refer any customer U-Haul

jermaine kuykendall 
Rating:
4.0

My service was timely and the cost of repair was as estimated.

david houser 
Rating:
5.0

Customer did not leave a comment.

Darlene Bennett 
Rating:
5.0

Customer did not leave a comment.

Brian Conlon 
Rating:
5.0

Customer did not leave a comment.

Tammie Lima 
Rating:
4.0

Customer did not leave a comment.

Larry Osborne 
Rating:
5.0

It's all about people helping people.

Steven Ethridge 
Rating:
5.0

They took the trailer off the car and got me on my way. They were courteous and helpful with a question I had and overall did a great job. One guy was training the other and they were both great.

Mark Michael 
Rating:
5.0

Great people. They go beyond great work . They treat you like family and good friend

Ann Thompson 
Rating:
5.0

Great experience. The people working were super helpful and nice. Thank you!

Josh Reece 
Rating:
5.0

Don’t schedule a customer on a Sunday for a hitch install when you don’t install on Sundays Other than that I was very pleased the install. Thank you.

Allen Stober 
Rating:
3.0

Customer did not leave a comment.

augustina Kwon 
Rating:
5.0

Demetrius aka "Meetch", was the absolute BEST Uhaul representative I have EVER dealt with! I rent Uhauls every year. His customer service was outstanding. It's great to deal with people who are kind and compassionate. The best thing you could do is to k

Juanita Ivey 
Rating:
5.0

Always great U-Haul reps at this location!

Michael Jantz 
Rating:
4.0

The trailer I reserved had a short in the wiring. I shorted out the fuses and lights in my truck. We had to switch trailers which took 1 1/2 hours. I had to fix my truck before I could take a trailer. I should get a refund for my time and the cost of repairing my truck.

Scott Booth 
Rating:
5.0

Customer did not leave a comment.

patsy harvey 
Rating:
5.0

Both the gentleman that helped me were great . The first guy set my reservation was very helpful, and accommodating , , and the second fellow that gave me the truck the second day was great , friendly and very knowledgeable

Scott Deming 
Rating:
5.0

Stop having corporate call me at night to change drop off locations and try to get me to return the trucks farther away!

Carletta Pfirrman 
Rating:
5.0

Good people

Jack Ramirez 
Rating:
5.0

Customer did not leave a comment.

Rebecca Sandoval 
Rating:
5.0

Meech H was awesome ! Great customer service

Cynthia Carter 
Rating:
5.0

Absolutely awesome job

Enrique Perez 
Rating:
5.0

I couldn't be happier. The rates were very reasonable. They were so very nice. Personable, polite, professional, and very kind. Thank you U-Haul for assisting our family.

CORY THOMPSON 
Rating:
5.0

The staffso customer friendly

tina samm 
Rating:
3.0

Let the future renters know if there is not a loading ramp equipped on the small box truck. I was not told anything and didn't notice how hard it was to load without it. I assumed all U-Haul box trucks had loading ramps. This is the first time I ever experienced this kind of rental vehicle and struggled terribly using it. My muscles are sore and my ankle and knee bones hurt. TO ADD AN ISSUE I HAD WITH THE TRUCK, the vehicle was a bit loose on its steering wheel while driving, had too much bounce with its suspension granted the truck being loaded up or completely empty, and both driver's and passenger side doors didn't close easily and had to be slammed shut. Oh, and if anyone wants to mechanically look at the gas saver gauge on the top of the dashboard of the specific truck I rented.... It's faulty and gives a false reading with its "wandering" needle.

eric DUGGER 
Rating:
5.0

Customer did not leave a comment.

Nicole Moots 
Rating:
5.0

Nothing, great customer service!

Maliyah Servance 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Guimont 
Rating:
5.0

Customer did not leave a comment.

Lynn Lewis 
Rating:
5.0

Customer did not leave a comment.

LANCE MCDONALD 
Rating:
5.0

Customer did not leave a comment.

derik burr 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hall 
Rating:
5.0

Great service 👍🏾

Jamaal Thomas 
Rating:
5.0

Customer did not leave a comment.

BECKY MC 
Rating:
5.0

Customer did not leave a comment.

Becky Mccurdy 
Rating:
5.0

Oustanding

judi hoffman  |  Overall Experience 
Rating:
5.0

Excellent service

Prabhu Murugesan  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • U-Box® Containers

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  • Propane

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  • History

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