Comentarios de los clientes para U-Haul at Dunlap & I-17

Great employees

There were 2 customer service employees and no coustomers at the time I arrived to pick up my rental truck. They were very nice and check-in was efficient. I was given the key and directed to the vehicle I would be driving but no one accompanied me out to check on its condition. I went back 4 * in regards to questions. The last one was in reference to the padlock on the back which I had never experienced before. I think additional courtesy credit been extended by somebody walking out to the rental vehicle to answer any questions which might arise.

Excellent customer service with pickup and drop off...Vehicle was cleaned and performed better than expected...I will continue to use this location for my rental needs...Thanks for the great service

Didn't like the idea that it is advertising for 19.95 a day. Then wind up paying 140.00 plus gas. I think next time I'll rent a car or truck from a Car rental place instead. That really hurt my money situation.

Really appreciate y'all! Super sweet woman who ran the front on New Year's Eve! I super appreciate you! Thanks so much!

I returned the truck with a full tank and was charged $7.50 for 2 gallons of gas. Gas in this area is $2.19/ gallon. So they charged even more. How many people does Uhaul rip off?

Everything went smooth hassle free .no problems .

This location had several employees, none of which were wearing masks. This made me feel that my health and safety were unimportant to UHaul employees.

Although a nit was there that it had been sanitized, it was not even wiped down, dusty and debris. No big deal, we were moving short term and are not germaphobes it rode rough and the check engine light was on, but got the job done! So I am pleased! One note to remember... I went in to reserve it on Sunday, for Tuesday. The young man said I was set up. 9am Tuesday I arrive to find out that they young man "quoted" me, he did not reserve the truck. Luckily they had a truck available as my staff/help and everything was set up for this day. All worked out and the young lady was pleasant when fixing the issue, but it could have been bad. So, that is why I mentioned it. I love this location as they are always the quickest and most helpful. I would always go here! Even with the hiccups.

New management is shady, the white lady with blonde hair who doesn't have the least bit of customer service. I had a trailer stolen 3 weeks ago, and the manager won't answer, or return anyone's calls or emails to the police not the insurance company regarding the two videos they have of my trailer getting stolen. I then when I go in to ask her about it, instead of talking directly to me, she talks through her employee to tell me instead of being the manager and handling the situation at HER location. If you ask me, they are in on my trailer theft, and the multiple storage units being broken into durning the last month by a huge Rv that's been living on site which is illegal, they are probably in on that too.

Nothing everting was how I expect it

The girls in the front office were very pleasant to work with. I told them when I checked in the truck that the instrument panel light were not working.

Personnel was friendly and professional. They had the equipment I needed and it was clean. Pickup and drop off was easy.

I rented this trailer on the recommendation of a U haul representative for the purpose of moving a TV the same as they were using at their facility and when I arrived to pickup my utv from the person I was buying it from it would not fit on the trailer we called the U haul location that told us the trailer would haul the utv and they wouldn't even try to help us. The gentleman at the location where I picked up the trailer was great and said how sorry he was that the trailer wouldn't work for what we intended for it I returned it and was not charged I was very impressed and appreciated all he did for us.

Very good customer service, very knowledgable, and assisting!

Fast quick and easy personal was helpful and friendly

The young lady that greeted me was friendly and very professional

Manger at this location was super friendly and helpful.

Very friendly and knowledgeable

All the staff there were very professional and congenial. Lily was exceptionally helpful. on a day when I had dealt with some intense challenges she stepped up and went above and beyond when I needed it. Best uhaul experience I've had in years.

It was my 2nd time renting since a month ago. This time, it was the van. It ran like a dream. Gas mileage was excellent. Service was fantastic. Will rent from Bruce's establishment again , probably before the year's end.

Scent of dog's odor at passenger seat and hairy on seat. Try to maintain clean if allergic to pets. Thank you!

Would be nice to have more time on getting the pre-rental application done. It timed out and expired when trying to get a home improvement truck. And then the guy told us he couldnt let us use our temp paper licenses. When we got my godfather to do it they said we couldn't get the truck anymore and had the choice of a van or the smallest box-van. Funny how I thought the truck wasn't available to take as I saw it in the parking lot unmoved at my time of return. Doing the inspection before leave with pictures that timed out on me too and expired.I thought to myself this guy is going to try to pin the cracked windshield, scratches and dents on me. I took pictures of all the things I saw that were wrong. I accidentally issued drop off time. Was put on hold for an hour and a half waiting to even speak to ANYONE but while I was putting gas my phone had died. I havnt checked how much this whole HEADACHE has costed us yet. I'm hoping it ain't much. Oh and the time was agreed verbly as 7pm but Invoice said 6pm. What else can I say? Usually its always easy to rent from you guys but this time just was really awkward and irritating. Oh one other thing, the Chevy van I drove felt like it should be lowered a slight bit, too top heavy and the steering was loose like had some free play especially while on freeway trying to go straight but having to correct the wheel quite often as it drifts itself to the left or right with my hand steady in place. Does that thing have a steering gear box? My 1987 suburban had that issue. One other thing.. LUBRICATE YOYR GUYSS DOOR LOCK CYLINDERS AND HINGES. That van was the most ridiculously hard key cylinders. Trying to unlock the van made my fingers crack and bleed.

The rental agent was extremely kind and showed genuine care! It was refreshing to experience that kind of service. THANK YOU.

I was pleasantly surprised that a uhaul representative came out to help me turn in the truck even though it was 15 minutes past closing. I should have gotten his name but he was very helpful.

Check vehicle over with me before I leave

When I first picked up the truck it was filthy. I called the store gave them a complaint he had me return give me another truck. He took care of everything after that. I am a satisfied customer. I would recommend going to this location the people working there are helpful

truck cab was dirty

Some how my reservation was cancel and they kept trying to use ex-wifes name on my reservation. I ordered my reservation in my name and thought everything was scheduled. However I had to get new reservation and everything worked out.

No improvement needed there are many holes around but this one is the best and that help me always treated me well and I will always go back there

Excellent service. Thank you. I will use this location in a few months when I rent a truck for the next leg of transporting some stuff.

3 days prior to picking up my rental someone called and we had to change location and they were supposed to setup for after hour pick up. Day of we went to location tried to pick up but she had never set up. Customer service was great set it up. During pick up process with my cell phone found there was no lockbox with keys for vehicle. Had to wait for location to open. Gentle working at location was very helpful. This set us behind schedule by 2 hrs and was a huge inconvenience. Then tried to return after hours and system kept telling us there was not enough memory when submitting photos requested and continously kicked us out of the system. There was also a person sitting outside behind the store right where we had to return truck. This is not a safe for customers. I will never use uhaul again. Very very disappointed and dissatisfied.

Will be happy to use this station again.

Service was great , thank you so,

Missing dolly that was paid for. No trailer Jack piece to assist with removing or adding the uhaul to hitch which made it too heavy for one person to lift off the ground. Injured shoulder while attempting to reconnect And detach the trailer which had to be placed on the ground.

We are in a pandemic and NOT ONE staff member was wearing a mask! Not when I went to pick up my truck and when I returned it! They weren't even making the customers who came in wear them even though they had a sign on the door requiring masks. I was the only person wearing one. It makes me think if this is how they are responding are they really “cleaning” between customers. It is just irresponsible and I would never go back there!

The truck wasn't clean. The staff super friendly.

Front desk person was helpful and friendly. Good experience. from that perspective. Truck key was a little tricky to use and probably needs to be serviced. Explained to the representative the "trick" I found to get it to work and she said she would note that for future customers.

Everything went smooth and they we're all very well acknowledge able on hooking and unhooking the trailor.

No comments.

No improvement needed...The customer service was excellent to the point that I would defietly rent from them again . I will aslo try to refer anyone that needs a U Haul .

Excellent customer service

Over all great

I've never been in a Moving truck that smelled clean. Your staff is increíble both on sight and the call center. Maybe I missed it but it may be a good idea to mention in the contract where the key drop off is located ;)

It was a busy morning and the employee was very friendly, kind and fast.

There was cigarette butts and debris in the enclosed 5X8 trailer. Towed unevenly. Customer service guy was Great and professional. Other than the hard drive and not swept out trailer (I left it as is at return) my customer service experience was fine.

In the past year I have moved twice. I am a DIY mover. The service here and attitude has been outstanding. Well above and beyond. I hope I am done with moving for a while, but if not I would come here in a second.

Nothing great service Thank you!

Keep doing what you are doing with GREAT customer Service!!

Everyone was so friendly! Thank you!

N/A

Like this location for 1) close to home, 2) ease of getting in/out of lot, 3) staff is knowledgeable, helpful and friendly.

Easy peasy drop off! Done in less than 5 minutes! Thanks everyone!

I just love the guy that runs the place great customer service, and he's very helpful. He also goes over and beyond. I will drive cross town to rent from this location.

Sweep out trailer before customer takes it. I did their job on this one!!!

Always great customer service !

I just dropped off the vehicle so I can't really give too much feedback.

This was my return location - truck rented in California. Manager apologized for the poor condition of the truck when I picked it up in California. Immediately changed the horrible wiper blades to fresh new ones for the next customer. Credited my account for the clean-up fee since California had rented me such a dirty truck. This was our second dealing with the Dunlap/I-17 location in Phoenix, and I would always recommend and rent from this location. Friendly, make-it-right people.

Ensuring that equipment is ready for contactless pick up customers would be a start. The option to pick a truck up at 6 am is a bit useless when you have to wait for the staff to show up at 7 to get the dollies you paid for.

Dirty. People working on vehicles in the parking lot made it difficult to return truck. The electronic return was too long and clunky.

Everything was Awesome, salesperson was Great.

Oustanding

Excellent service