Customer Reviews for U-Haul at Dort Hwy

4,473 comentarios

1911 S Dort Hwy   Flint, MI 48503
(S Of I-69)

(810) 232-1505

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(810) 232-1505

1911 S Dort Hwy
Flint, MI 48503
(S Of I-69)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirt C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deb T. 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon B. 
Clasificación:
3.0

Ninguno

TONYA C. 
Clasificación:
5.0

It was a perfect rental experience. Just continue the excellent work.

Jonathan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACEY LYNN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

martha L. 
Clasificación:
5.0

Considering it was Flint...😁.

Michael R. 
Clasificación:
4.0

The return at the Troy, MI location was a joke. It took over a hour to return a trailer. Returning trailers and trucks were backed up on a busy steet. I will never use this location again.

Michael C. 
Clasificación:
5.0

Excellent knowledge and service!

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
4.0

Contrary to a spring experience, this was great. Good job DORT retail.

Donald S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

Give this store an extra person on the weekends for the first two hours at least. When I came in, there was an incredibly long line which increased the wait time, but the store representative was very professional and efficient. You did lose business as some customers chose not to wait, but it was not the store representative's fault bc he was doing 2-3 peoples jobs working to get everything done right. He needs a raise

Rebekah W. 
Clasificación:
5.0

The general manager there is a really upstanding person or I misunderstood the rental and caused a $50 reservation refund. I do apologize profusely I know how important it is to keep reservations and I was that customer that I dread. He was really kind the entire process and was very understanding, wasn't rude in the least bit. I apologize for any inconvenience this caused you guys that day!!!!!!!!!!!!!

Jane S. 
Clasificación:
5.0

We were greeted with a smile! It was a pleasant and professional experience!

Jerri J. 
Clasificación:
5.0

Quick and easy checkout

Marlon R. 
Clasificación:
5.0

The staff was very helpful and accommodating. A+. Josh was outstanding.

Steve B. 
Clasificación:
5.0

Everything was great I wouldn't change anything.

COREYLAMONT B. 
Clasificación:
1.0

I rented a truck on 9-10-22. I was told the truck only had 1/8 th tank of gas. Too low in my opinion. I was then told if I brought it back on 1/4 of a tank I would be discounted 25 dollars. On the second pickup of belongings the truck would not start! A dead battery as it turned out. We waited for 2 hours for someone to come install a new battery , just a jump was all that it needed, we come to find out two guys in a white Nissan came from Waterford Michigan which was at least 25 miles away to jump the battery. They told us not to shut off the truck so it could recharge. By this time we had to turn it in as we were on the last 15 minutes of the rental. I could not put gas in a running truck so I returned it to the dort hey. Flint haul and explained the whole situation to a female employee and she had ZERO sympathy for our troubles with their broken down truck and would not take a penny off our bill! Don't ever use this location for rental trucks! They could couldn't care less for the customer!!!

GLENN ALAN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Grace Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett M. 
Clasificación:
5.0

The employees were great! Good experience.

Melissa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaquinda H. 
Clasificación:
4.0

Send a location link from Google maps

Douglas S. 
Clasificación:
4.0

online account showed the wrong location for pick-up. fortunately for me Josh was able to straighten everything up. Thanks Josh

Darlene B. 
Clasificación:
5.0

Awesome and friendly as always. This location never disappoints.

Jennifer S. 
Clasificación:
3.0

Only one person there to do all the tasks. They did not have the right trailer. They did give me a bigger one for no extra charge. The trailer was rickety and seemed to need service on the suspension.

Anthony E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth C. 
Clasificación:
3.0

Disappointed with how many times the location changed. Couldn't get the size that was promised 3x to me!!! Had to make 2 trips at over 60 miles each way. Very inconvenient.

rhonda H. 
Clasificación:
2.0

The employee brought the truck up to the front. The truck was making a rattling noise ad he said it was ok that once it warms up it will be alright. He said he'd like to give us a different truck but this was all he had. On the expressway it kept slowing down and finally quit just before our exit. We paid for the insurance but when we called were told that we'd have to return the truck from the original store and the they would replace it. Thought they didn't have another truck? When I explained that I felt it could be dangerous to drive, they said it was up to me. What good was the insurance?

David T. 
Clasificación:
5.0

The customer representative person was awesome and was explanatory when picking up the truck. Because it was our first time ever renting a U-Haul to move. And the truck worked very great and when I returned the truck the person that I return it to is was great and very nice. Keep up the great work guys

david L. 
Clasificación:
2.0

The Pickup I Rented was Filthy Dirty On The Outside, The Inside Was Dusty & The Windshield Was So Dirty It Made Driving A Challange… I Will Think Twice Before I Rent From Your Dort Highway Location Again!!!

DanielRussell G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

It gets better every visit for me.

Geraldine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie T. 
Clasificación:
5.0

Everything worked perfect, both items ready when I got their and drop off just as easy.

Ron V. 
Clasificación:
5.0

Quick and easy!

Leela L. 
Clasificación:
4.0

Ninguno

LEONARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HORACE S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Paige W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarod C. 
Clasificación:
5.0

Customer service was excellent. Truck was great no problems & returning also was not a problem. Thank you U-Haul

lana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
2.0

Train your people to be thorough and careful when hooking up equipment. Our experience could have resulted in devastating consequences and loss of life.

KATHERINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

The gal with all of the tats , was a super woman !! In and out in 15-20 minutes

Craig H. 
Clasificación:
5.0

Love the simplicity of this location. Staff are attentive and get you on the way as quickly as possible.

Andrew K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis W. 
Clasificación:
5.0

Prompt and easy. Great service!

Jonathon T. 
Clasificación:
2.0

If I specifically select a pick-up time outside of working hours, I'd rather not be bombarded by the employees with unhelpful attitudes.

Alejandra G. 
Clasificación:
5.0

Everyone was kind and friendly

Karl B. 
Clasificación:
5.0

Went very well. Nothing to improve.

Doug V. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERI C. 
Clasificación:
5.0

Very nice & helpful!!!

Greg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Josh made everything extremely easy and pleasant. He was very professional and kind. I didn't think real customer service existed anymore but he proved me wrong:)

Marvin T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jaime O. 
Clasificación:
5.0

It is unfortunate that I had to dive 10 miles further than my local Uhaul to get my trailer in a not so good part of town.

Anthony Z. 
Clasificación:
5.0

The people were very nice, and I appreciated their service. Check engine light was on in the truck, but it did not interfere with how the truck ran.

Todd M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee R. 
Clasificación:
3.0

This location was alright. However, your customer call center stinks! I booked a truck from Lansing and when I called to verify they didn't have the truck. So I was pushed to this location which didn't have a one way truck. So I was forced to pay mileage to return the truck an extra 65 miles from where I was told I'd be able to drop the truck off at. Never using uhaul again.

Bert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle E. 
Clasificación:
4.0

El cliente no dejó un comentario.

joe M. 
Clasificación:
1.0

My fee was supposed to be 83 dollars. They charged me 485 dollars. They corrected that error but, then charged me 725 dollars later that day. Still unresolved. Never again. Location is Dort hwy, Flint Mi.

Steve V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaime O. 
Clasificación:
5.0

Less confusion on where and when to pick up. If you rent a certain size truck, that size should be available where and when you have registered for.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred L. 
Clasificación:
5.0

This particular location has very large units that are actually the boxes from 26 ft trucks anchored in. They're large and relatively inexpensive when compared to other storage facilities.

DARRIN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris U. 
Clasificación:
5.0

It was quick and went well in returning the truck.

Debra T. 
Clasificación:
5.0

Was the worst experience ever until I finally got a truck, albeit smaller than I needed and ended up taking two trips to move, plus the use of a pickup truck for an additional two trips because I would have gone over the miles allotted. I first reserved a 15' truck at their Livernois & 7 Mile location, was guaranteed, then got a call the day before to let me know that the equipment would not be available. They then reserved me a 20' truck, guaranteed, at their Telegraph Rd & 8 Mile location. I went there at the appointment time, only to have them let me know there was not one available. She even had me wait there another hour in case the customer didn't show up for the one 20' truck they DID have on the property she would then let me have it, but the customer showed up and I was left with nothing. I asked what the guarantee is all about then, and they told me it was $50.00 to me if they did not have the equipment. Never saw the $50.00 for either failed reservation. She then refunded my prepaid contract amount. The following morning I called 1-800-GO-U-HAUL and pleaded my case that I was now in a pickle and HAD to move before the weekend otherwise I would be charged another month's rent if I wasn't out by Sunday night. They reserved me a 26' truck, guaranteed, at their Dort highway location (60 miles away from where i was moving from). I arrived there to find that once again, they did NOT have the equipment that was reserved!!! That was now three guaranteed reservations that were not honored, nor were their $50.00 guarantees. I explained to the manager, Josh, at the Dort Hwy location how I felt defeated, and everything that I had been through, from originally reserving a truck a week and a half early, to the now THREE failed reservations, and he let me know that he had a 15' truck available, but that I would have to return it to his store. By that time, the 60 miles I had to drive there to get it, and the 60 miles I would have to drive to return it, then the return trip to my new residence were all inconsequential as I finally got a truck to get me going. The high marks I've rated are ONLY for this specific location because the manager Josh was able to get me into a truck, otherwise, after this experience, I would never recommend UHaul to anyone. If I ever have to use your service again, it will only be through Josh's location, and working directly with him. Kudos to him for making something work for me, and shame on UHaul for failing 3 times in a row, with the same customer, and not backing any of the three guarantees.

Rick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

The best service

Luis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude G. 
Clasificación:
5.0

owner and his staff are absolutely awesome thank you so much for helping us… Highly recommend this place…

Robert S. 
Clasificación:
3.0

Check in guy was very rude.

Heather J. 
Clasificación:
1.0

Poor service and lack communication they charge me for stuff I didn't agree to

lashawnda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tawaina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian M. 
Clasificación:
3.0

Great people just not the best area

Cameron E. 
Clasificación:
5.0

Gracias

Annie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY RENE B.  |  First Impressions 
Clasificación:
5.0

Very helpful and open every day but Christmas!

DARRIN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark D.  |  Overall Experience 
Clasificación:
5.0

Very good customer service

Ronald M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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