Great customer service!
LINDA J.Customer Reviews for U-Haul at Cherry Ave
Testimonials From Recent Customers
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No improvement you guys were excellent!
cynthia G.Staff was fantastic and very helpful. Had already reserved online so check in was quick and easy, return was great. Staff at this location was very accommodating and friendly.
Don M.Service was GREAT!
Allen S.This is my 2nd time to rent here ,first they charge me 73$ for 2 days without penalty ..now my second time they charge me 105$ coz they said I have a penalty for not returning yesterday .why my first time No penalty ?My second time with penalty ??I call the customer service before I rented my second day
Jun R.The paper work showed 1/2 a tank of gasoline but in actuality it was 1/4, it was my fault for not verifying the gas gauge and drive off, it caught my attention when I went to fill the tank to “1/2†other than that everything was good
ERNESTO V.Have more wire harness adapters on hand
James S.Easy to pick up and drop off. Perfect for our job.
Mark T.If you care enough, call me and I will tell you. Daniel 760-505-9319
Daniel M.First I want to start off by saying that I had a great experience with one employee but unfortunately another employee ruined that experience. Diego Sanchez helped me when I went to rent a trailer, had a great experience. When I went to drop off the trailer, it was my first time dropping off at that location and first time handling a trailer of that type. My wife went inside to ask where we should proceed with the trailer and an employee in there which I didn't get his name, slim build, with glasses basically blew her off and was super rude to her, he had a terrible attitude. He embarrassed her, and made her really upset. We had no idea where to leave the trailer or how to remove it. It's not like we were handling a small item, it was a trailer and not easy to navigate. No one likes their time wasted. After waiting several minutes and no one coming out I then went inside and that employee was talking to another customer so Diego helped me again and helped me remove and park the trailer which had a faulty stand. Diego took care of everything and was really friendly and helpful. Unfortunately the actions of the other employee ruined our experience and no longer plan on visiting that location. This occurred on 10/10/2021 around 4pm.
Victor P.great service and easy
Gus S.Showed up at my appointment time and there was no one to give me the keys to the van. The owner of the shop it was at said it would be at least 45 mins. We drove down the street to an actual uhaul location and thankfully a gentleman there was able to move our reservation to another location further away. Once there that interaction was great. Just very disappointed that we booked a specific time and that was irrelevant to whoever rents them out. We had to drive further so that increased our price and travel time. I called customer service and initiated the process for the $50 guarantee due to this inconvenience.
Marcelo M.I ordered 2 furniture dolleys but when I got to the store, they only have one, very disappointed….
ARTURO E.Great customer services
Naimah W.Employee seems rushed, underpaid, non-attentive and mechanical. Let's automate this process immediately and not allow any more emotional intelligence and cognitive energy go to waste. IOT
Misi T.I would say my initial experience was fair. I had some issues and that resolution to them was above expectations.
James F.I was originally supposed to pick up from a Signal Hill location on Pacific Coast Highway using mobile pick up so I could begin my day before hours. I had no communication from Uhaul and instead waited for an hour and a half before I was able to speak to a representative inside the location. The representative told me the truck was not returned the night before and thus began looking for a different location for me to get the same size truck for me. I would have appreciated an automated email the night before or even the morning of, alerting me the equipment was still in use. Instead, I wasted valuable hours of a stressful day waiting for the store to open and someone to redirect me 20 min away. This location was an extra distance from my original location, I paid for the rental fee plus the mileage fee (higher because of the new pick up site), and should not be charged for this additional mileage. Representatives at each location were slow but polite and helpful, the issue lies in proper equipment management.
Emma E.Lower your prices
THOMAS E.There clearly needs to be some more training when it comes to checking out trucks, because I had a horrible Uhaul experience. When I came to pay for the truck I had rented, I asked the employee to make sure that the drop off location I had selected was indeed listed as the drop off. This is because I had already spoken to TWO Uhaul workers (different location and drop off location), about my drop off- and to my surprise, my drop off location was again not listed in my reservation. I then told the employee where my drop off needed to be, but instead of looking for the address, I was given different drop off options, nearly, if not, more than 30 miles away from my destination. I, obviously, told the employee that I will not drive an extra 30 miles just to drop off my truck, when I know the exact location that I had confirmed, with Uhaul previously, as a drop off location. Instead of listening to me, the employee then selected, "customer does not know drop off" location and was told that I can just drop it off. This was definitely NOT the case. Because the entire drop off process, if done after hours (which was my case), you have to do the entire drop off process online or through the app. Well, because the employee had never selected an actual drop off location for my truck, the website or the app will never be able start the drop off process, therefore, I was essentially stuck with this truck. (To clarify, because it was after hours, no stores were open for me to call and talk to.) My last option was to call Uhauls, 1800, number and hopefully speak to an operator. Thankfully, after a 45 minute wait time, I was able to speak with someone, who found the exact location I had said my drop off location needed to be, and added it to my reservation. So word to the wise, if you ever have an after-hours drop off, make 100% sure a location has been confirmed!
Luke S.Raymond was awesome. He provided the best customer service ever. My reservation at another location was canceled at the last minute because someone didn't return a truck and I was redirected to the Cherry location. Raymond not only eased my nerves but ensured that I had a truck in a timely manner. Thank you Raymond for all of your patients and hard work.
Roslind B.great
DANIEL K.I was charged $23 for fuel after going 11 miles. It's a rip off to approve the gas gauge when it looked the same as when I returned it. After going 11 miles, it should be obvious I didn't use any gas whether I approved the gauges or not. It's simple math and they didn't care
John J.Loved the Easy straight forward process. Didn't have to wait around wasting my time.
Niraj N.Good service
phalla M.Perfect the way it is. Shannara was amazing and very fast doing her job. I never wait long even though there is a line.
Ali K.Nothing everything was great your staff was excellent at this location I will go to no other Uhaul except this one
ronnie M.The representative was extremely helpful
Victor G.Gas gauge didnt reflect the invoice.
Anthony C.The mobile pickup experience was a failure. I waited over 10 minutes for the mobile support agent to do the secondary verification. Fed up, I checked in with an agent at the location and was finished in 30 seconds. U-Haul, stop promoting the mobile pickup process if you cannot adequately service customers in a timely manner.
Dara K.Have a working A/C
Robert H.Good service from both pickup and drop off loactions, equipment worked well. But Uhaul's inability to confirm a reservation until 1-2 days before the need is really a disservice to your customers. Moving is stressful enough without worrying about whether "reserved" equipment is actually available. Because of this I would not recommend Uhaul to friends.
David P.Extraordinario servicio al cliente
Eric W.Nothing Was Very Satisfied
Christopher K.Inform customer before withdrawal money
Mervin G.Friendly staff I totally recommend this location to others. No complaints at all everything was so easy
Edwin C.Under staffed so long wait times both during pick up and drop off.
Robbi P.VERY GOOD STAFF AT THIS LOCATION. GREAT EXPERIENCE AND I WILL GO BACK TO THEM AGAIN IF NEED BE.
MARK G.I chatted with uhaul and said you have wrong email, apparently the person could care less, so therefore I could never use nor recommend uhaul.
TIMOTHY D.Truck broke down within 30 minutes of driving away from your location overheated and truck shut down. You guys charged me for a broke down truck then your mechanic came and said nothing was wrong with the truck and told us to continue driving it to Moreno Valley from Long Beach to be stuck out on the freeway, because he said it was okay. And we notified your store and they could not do anything and they you bill for a break down truck and that was totally un call for did not offer a discount or anything. I would not tell anyone to rent from U Haul again in my life and ai mean this
Edward H.Nothingâ€"everyone was professional and helpful. Equipment was in excellent condition.
Sarah V.Nothing. All goodðŸ‘ðŸ»
Donna H.It wasn't explained to me how the mileage worked at all.
Adam M.Nothing that I can think of.
Leroy B.Lower rental rate one way cost me '$515 from Long Beach too Santa Fe New Mexico
Mark H.The young lady working on that day was very polite and efficient. I was in and out in minutes. When I brought the rental back she was even more efficient. I was in and out in seconds. Thank you for your excellent service.
Arthur F.there was conflicting information coming from agents. we setup a phone self truck pick up at 6am and called the day prior to the schedule to confirm it would be ready, they specified we can only pick up at 7am when the store opens when we went through the entire process of setting up a self pick up online. turns out when we arrive at 7, another agent said our truck was ready and available for self pickup at 6am. also, we ordered 4 packaging items to be included in our truck, only 2 were inside. both of these things caused our move to be harder
Donovan H.Don't stop what you are doing I felt very comfortable with U Haul employees
MERVIN G.