Customer Reviews for U-Haul at Broad & Central

3,864 reviews

1428 W Broad St   Columbus, OH 43222
(@ Central Av)

(614) 478-6612

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(614) 478-6612

1428 W Broad St
Columbus, OH 43222
(@ Central Av)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

great job, thank you!

Joel Hacker 
Rating:
5.0

Customer did not leave a comment.

Benjamin Hiltner 
Rating:
5.0

Customer did not leave a comment.

Kevin Ringle 
Rating:
5.0

Customer did not leave a comment.

RAILL PEEBLES 
Rating:
5.0

Mrs Jenny was excellent love her, her amazing customer service and she took great care of me and very helpful and knowledgeable. She Rocks!!

Belinda Washington 
Rating:
5.0

Service was great as usual! Jenny and her staff are always helpful, friendly, courteous, and very efficient. A well run location.

Walter McKinley 
Rating:
5.0

Doing a great job

RAYMOND COLE 
Rating:
5.0

It was fast service I was in and out quick

Jackie Hall 
Rating:
5.0

Customer service was excellent

Robert Fetsko 
Rating:
5.0

It was quick, I came in as a walk in and was in and out with the truck within 10 minutes great customer service

brenda frizzell 
Rating:
4.0

Customer did not leave a comment.

garrett bradford 
Rating:
5.0

Just keep doing what's being done. Jenny, Robert, Crystal and all the staff are friendly, courteous, and efficient. You feel welcome every time you walk in the door.

Walter McKinley 
Rating:
5.0

Some pet hair still in the moving boxes from the last person to use them

Cameron Svoboda 
Rating:
5.0

Very Curious Staff. Very quick in getting a rental Trailer. Very helpful in getting hooked up and safety check. Very reasonable. Thank You

Tim Newland 
Rating:
5.0

Employee helped me before opening with the lockbox and all of my equipment rental was already in the truck! I wish I'd remembered their names but the employee at drop off answered my questions and was awesome to take time with me too. There was an issue with the driver side door not looking completely closed when.we picked it up.

Patricia Taylor 
Rating:
4.0

Customer did not leave a comment.

Lucretia Huey 
Rating:
5.0

Customer did not leave a comment.

Jonah Kigge 
Rating:
5.0

Jenn, is the best!

Kendall Bond 
Rating:
3.0

Customer did not leave a comment.

Alma Hatcher 
Rating:
5.0

5 star

HIPOLITO VILLAR 
Rating:
5.0

Customer did not leave a comment.

Nate Shaw 
Rating:
5.0

The people there are very nice, and very helpful. I really can't think of anything they could have been better.

Mary Smith 
Rating:
4.0

Nothing. Went real well. Truck was clean n ready . People were Nice . Our 3rd or 4th time using Yhaul at Broad n Central .

Tim McGeehan 
Rating:
5.0

Customer did not leave a comment.

Charles Baker 
Rating:
5.0

Follow the lead of Jenny, Crystal, Robert, Adam and all the staff at Broad-Central location. They are professional, yet friendly, courteous, respectful, and attentive to detail. I enjoy doing business with them.

Walter McKinley 
Rating:
5.0

Customer did not leave a comment.

Lisa Vitaliti 
Rating:
5.0

It was great!

mark perkins 
Rating:
4.0

Customer did not leave a comment.

Edmard Jazil 
Rating:
5.0

our experience with renting a 20 foot U-Haul truck went very well! . Our customer rep was friendly and informative. The process only took a few minutes since we had ordered the rental vehicle online. The truck was very clean and in great shape. Returning the vehicle at the end of our move went smoothly. Thank you so much.!!

Jane Martin 
Rating:
5.0

Keep doing what they are doing. Jenny, Robert, Adam, and all the staff are professional, courteous, friendly and efficient. The building, lot and trucks are clean and well maintained.

Walter McKinley 
Rating:
5.0

Customer did not leave a comment.

Fred Biesecker 
Rating:
5.0

Customer did not leave a comment.

Yingqiang Zhou 
Rating:
5.0

The employee who helped me was great. Straight forward, helped hooked up the trailer and friendly. Thanks!

Ian Kidner 
Rating:
5.0

Customer did not leave a comment.

Frank DeMain 
Rating:
4.0

Customer did not leave a comment.

Christine Laganson 
Rating:
5.0

Customer did not leave a comment.

B Zarisky 
Rating:
4.0

Customer did not leave a comment.

Michael Hartwill 
Rating:
5.0

Love this place

Wayne Carter 
Rating:
5.0

Katrina was phenomenal!!! She made my experience so much better, it was nice to have someone so helpful and efficient when you’re moving.

Savannah Donovan 
Rating:
4.0

Good

Joel Salazar 
Rating:
5.0

Customer did not leave a comment.

Christine McMullen 
Rating:
5.0

The ladies there were super nice

ashley ware 
Rating:
5.0

They were great. Couldn't ask for better customer service!

Andrew Adkins 
Rating:
5.0

Customer did not leave a comment.

OLIVIA MORTON-YOUNG 
Rating:
5.0

Nothing, customer service friendly and helpful.

Jeffrey Zalar 
Rating:
5.0

The trailer was really dirty from the inside. It had liquid in the inside

Arturo Hernandez Leon 
Rating:
5.0

Continue the good work Jenny and her staff are doing. They are always friendly, courteous, efficient, and helpful.

Walter McKinley 
Rating:
5.0

Customer did not leave a comment.

Cameron Huey 
Rating:
5.0

Customer did not leave a comment.

Jerry Everett 
Rating:
4.0

The folks at the drop-off location were very nice. They even put the trailer back on the hitch so my sister and I could take photos to commemorate the trip!

Karen Allen 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Mitchell 
Rating:
3.0

Customer did not leave a comment.

Bruce Fox 
Rating:
5.0

The woman that checked us in to secure the truck was very pleasant and helpful. We were very happy with her and UHaul.

Jane Hawkins 
Rating:
4.0

Customer did not leave a comment.

Don bellehumeur 
Rating:
5.0

The process of checking out and checking back it was fast and super easy! Overall it was a great experience!

Sean Hickey 
Rating:
5.0

Customer did not leave a comment.

David Roy 
Rating:
5.0

Staff was helpful as always.

Jared Hammond 
Rating:
5.0

The staff was great, the lady helped us in the process of unloading the car and parking towing equipment. All was quick and efficient.

Giancarlos Martinez 
Rating:
5.0

Customer did not leave a comment.

Alana White 
Rating:
5.0

Customer did not leave a comment.

Mackenzie Everling 
Rating:
4.0

Customer did not leave a comment.

dylara cole 
Rating:
5.0

I am very pleased with the young ladies attitude when I brought the truck back I was very happy with the way she took care of me and she smiled the whole time that really made my day today was one of the worst days of my life and she made me smile months again thank you you whore for everything and I will be using you again

DENNIS EDMOND 
Rating:
5.0

Customer did not leave a comment.

Nate Shaw 
Rating:
5.0

Customer did not leave a comment.

Lydia Nieves 
Rating:
4.0

This location was too far from my destination. There were several UHaul locations closer to my destination.

CLAUDIA ERNST 
Rating:
5.0

Customer did not leave a comment.

LELANDSTANFORD KOLLMORGEN JR 
Rating:
4.0

Customer did not leave a comment.

steve paxton 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS WAGNER 
Rating:
5.0

Customer did not leave a comment.

Joanta Wells 
Rating:
5.0

Customer did not leave a comment.

Brandon Catron 
Rating:
5.0

Continue the excellent service. Jenny and her staff are friendly, efficient, courteous and caring. They take their service standards very seriously. Always welcoming and treating you with the same respect and friendly service you know that they'd want.

Walter McKinley 
Rating:
5.0

Customer did not leave a comment.

Christopher Korintus 
Rating:
5.0

Customer did not leave a comment.

steve paxton 
Rating:
5.0

Customer did not leave a comment.

Carlos Pena 
Rating:
5.0

Customer did not leave a comment.

Nathaniel shaw 
Rating:
5.0

Customer did not leave a comment.

diana Taylor 
Rating:
2.0

Had to unhook the equipment myself and store in a spot poor all together

david abbott 
Rating:
5.0

Customer did not leave a comment.

Marc DiGregorio 
Rating:
4.0

Customer did not leave a comment.

Nancy Adams 
Rating:
5.0

Great customer service

Lee Singharaj 
Rating:
5.0

Customer did not leave a comment.

Derek Johnson 
Rating:
5.0

Keep doing what you’re doing

charles meser 
Rating:
5.0

Customer did not leave a comment.

ABDULRAHEEM ALARJA 
Rating:
3.0

Truck was low on oil. Tire pressure light was on. it was good I was only going a few miles.

David Zath 
Rating:
3.0

Good enough.

colton boyd 
Rating:
5.0

Customer service is excellent at this location. The workers are diligent and informative. I will use them again.

yvonne Williamson 
Rating:
5.0

Quick easy and efficient. The staff was very helpful and pleasant to deal with. I needed a truck to haul some furniture locally and my expectations were exceeded. Thank you very much for the assistance.

Brian M Rigsbee 
Rating:
5.0

very kind and helpful

Carol Strazinsky 
Rating:
5.0

The guy was super nice and helpful. Refreshing!

Jennifer Westenberger 
Rating:
5.0

Customer did not leave a comment.

lee singharaj 
Rating:
5.0

Customer did not leave a comment.

katie hartman 
Rating:
5.0

Krystal is a 5 star worker. Helpful beginning to end and made the process easy.

anthony Recker 
Rating:
3.0

Customer did not leave a comment.

Greg Waite 
Rating:
5.0

Customer did not leave a comment.

ryan duffy 
Rating:
3.0

Don’t fucking rip off people on the gas issue. I drove like 16 miles and refueled with $5.00 to put back where the gauge was. You charged me $15 for fuel when I closed my contract when I returned truck after hours. I’ll never use you con artists again

DAVID GRANTONIC 
Rating:
3.0

One thing I would say is, I was having an issue with my visa card, a fraud claim had temporarily closed it, so I could not rent the van I needed to move my daughter into her apartment. We live out of state so this was becoming a big deal. Luckily we talked to my daughter's friend who recently had a similar issue, she informed us we could rent a truck without a credit card, which we were able to do thankfully. My complaint is I wish your staff was better informed of rental options in such cases, if I hadn't talked to a friend I don't know if I would have been able to move my daughter.

Paul Stafford 
Rating:
5.0

Customer did not leave a comment.

Liz Beal 
Rating:
5.0

The truck wasn’t in good condition. It was difficult to get into reverse. The facility lacked packing blankets and furniture dolly

Jeremy Gerspacher 
Rating:
5.0

Customer did not leave a comment.

Jaymeson Sahr 
Rating:
5.0

Customer did not leave a comment.

Connie Laymon 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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  • History

    We have an adaptive reuse program to better the environment!

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