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ramon de la cruzCustomer Reviews for U-Haul at Atlantic Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Front desk girl is rude and has no approachable desire. Made me feel like I was disturbing her by being there . Last week I had the same experience with a different girl. Desk management is not the best.The morning outside crew and evening are great.
Pilar MartinezLet people know ahead of time of ridiculous hidden fees before they spend the last of their money using uhaul because they got evicted
alfred cubiasHablar más en Español
jose Ayon vargasI would recommend for the front desk person to Be more friendly/approachable. She/he gave me the energy as if I was inconvenient being there. Other than that everything was perfect.
Pilar MartinezExcelent.. customer service
Josue QuijadaNothing, staff went above and beyond!
Alfred CubiasThank you your service was excellent everything was amazing
Maria SantiagomartinezRene did an exemplary job in my opinion. He satisfied my needs 100%. The vehicle he recommended filled my need to the tea. From a price point of view as well as the accommodations of the vehicle that he suggested.
Victor Caballeroparadaexactly service and very nice staff Thanks
Delia SerranoLower your price, $68.00 for 50 miles is ridiculous
Jerry BarkerThe trailer I rent. Was broken every time I use the break the trailer jumó many times the unit looks like the fix it with fire May be that broken the. Breaks
Jorge CabreraHave more personel to speed up process in returning a van I had to wait about 20 min
Maria HernandezSu oersonal de excelencia
Amado RodriguezgomezGREAT SERVICE!!!
Jonathan ArroyoNothing comes to mind at the moment. But I'll definitely use your services again.
Angel HernandezGreat service , reception and person at receiving when done. Clean place accessible. Had a change of schedule last night sent a message on app all worked out they had the schedule changed . Continuous customer be back soon. Truck was new all working . Trailer was hooked up set to go after paperwork. One note about the trailer was older but good working order besides one side light was replaced but faulty disconnected appeared disconnected. Not a rear bit side light not affecting as I drive in daylight .
Antonio MartinezGoodservice and professional 👌 happy
Manuel MottaThe truck had old chicken nuggets in it and a hole in the storage area
Jerry BarkerNext time, don't tell me I can return the equipment at any time and then call me the day of to return it in one hour at 730am
Jesus LopezThe lady that helped me was attentive and polite. She explained everything concisely. Everything went well. And the young lady that received the truck the following day was also very nice!
JAIME GUTIERREZBest help all question answer and very friendly and professional
Daniel RamirezNo comment.. excellent service
Josue Quijadapromise deposit back instantly , it still hasnt come back.
Mickail HernandezContinue the great customer service Friendly and professional
JOHN HUERTAgreat job, workers were very helpful.
Zenaido ZermenoMake sure the truck is clean inside
wendy cruzbeing a customer and had use uhaul services, the receptions i believe name gabriela was so condescending and and rude, when truck was dropped off only about 2-3 hrs, after 12noon, when the time was not stipulated in the contract. she went ahead and charged me for the full day for the truck and the insurance when insurance is optional and when it was dropped same day it was expected. when asked she stated that she would leave the claim open and that i could take it to a manager. i paid because i did not have to deal with such rude and very unprofessional nasty person.. so no would never use this place ever again
Xiomara AlvaradoI had to sweep the back of the truck. Previous user should have cleaned, employees shouldn’t have to clean after people so I do not fault them for this. Check in person was extremely helpful despite having a busy morning. Check out person was extremely helpful. Both persons made the entire process seamless would definitely return to this location again. Big plus was having an Arco right down the street to fill up before drop off. Prime location if you ask me.
Samantha RosalesOur original reservation was given to someone else; we were told to go to the Atlantic location; the transfer of reservation was not smooth at all.
Aaron HallThey charge me $122 for a single rent ( cargo van ) 12 hours, at the end I drive only 20 miles …… this is the second time that happened to me , and I just rent a uhaul only one time in a year on December
Walter CruzThe Cudahy location was fine. The complaint was that I was required to travel 13 miles to get my vehicle. At the actual location, the front desk was very helpful and organized. The truck was there and it was clean and ready for use.
Douglas WilliamsI expect to have a clean rental, But good customer service.
Jose ValenciaEverything very good Ms Graviel very efficient
Jose RodriguezThe reps there were friendly and helpful.
Colleen McGowanPicture or signage for specific location of vehicle. I was pointed to the pick up location by a worker who was there before the location opened.
RONEIFF CARRInvest in new equipment Trucks with rear view camera.
Wendy RamosRental Van did not open rear Door, just side door. I wasn't advise about that until I needed to open it, place was closed already. I had a hard time open it, had to crawled to it every time. it seems like everyone working there has an attitude. Not a good experience. Please inform my comment to manage to do something may be done.
WILLIAM SOSAVery good customer service
Jeffery WilbanksWorst service ever! Do not trust the Cudahy, CA location!
Francisco QuinteroYou don't have to improvise, continue being friendly and professional, offering the best service without any discrimination. I loved the service I received.
Gino VillalobosDo a better job to make sure windows are clean
JOSEPH JASSOI originally reserved my rental at the Atlantic Blvd site in Lynwood. The manager there was very rude and disrespectful and entered into a cussing competition with me. She cancelled my reservation and then red flagged me from renting at any other uhaul until I called the e-alert team and MSO to remove the flag from my name. Needless to say I hope Myra from Lynwood gets fired. I have her on video
Armando CortezI want to talk about my experience with U HAUL. I recently rented a trailer and had just finished loading my moving items when it stopped working to such an extent that they sent a tow truck to return the trailer and my belongings to my home. Therefore I did not use the service I paid for at U HAUL. I hope this message gets a response and they give me compensation for the time I lost and the money. thanks for reading the comments.
Fernando HernándezMore office/lobby staff, one for phones and one for walk ins
Cheri RiosThe staff was very nice and helpful. I appreciated their patience.
ahmad williamsThe employees know their job and do it well. Rented a pickup truck… quick in and out. Returning the truck was also easy . I will come here again. They have everything in stock and the employees there are friendly and professional.
sandra caroAlways have a good experience at this location.
Tracy BellosoThese guys did a great job!!
BERTHA ALVAREZ