Customer Reviews for U-Haul at Airline

Clasificación:

5.0

Very nice people

Clasificación:

5.0

Nice friendly staff in the office and outside. Great experience here.

Clasificación:

4.0

employee did well as he was alone !!

Clasificación:

2.0

The chains on the trailer were very difficult to remove. There were significant problems with the return process. Finally I was charged and additional $21 for an unknown reason.

Clasificación:

1.0

Well I've rented from this location previously and never had a problem....I go to start truck and I wasn't able to start it---goes to get worked and he's like ya can't stick key all the way in.. I literally had the okay wkth the ignition to start 2257151008

Clasificación:

2.0

The manager, Darrick was very rude and unprofessional. He had horrible customer service and was not willing to even resolve the problem I was having with my rental questions. However, the other workers were will to explain to me what I needed and resolve the problem.

Clasificación:

4.0

The truck was a piece of junk, it broke down on us several times & had to get boosted off. The people were friendly, but they could've given me a better discount.

Clasificación:

1.0

No one around to help. Location seemed understaffed. Once someone showed up she had a Bluetooth speaker blasting music and carried it around with her. Was very hard to understand verbally and constantly talked down to me when I asked questions to be sure I understood the mumbled directions on where to drop the trailered if everything was good and I could leave. Location did not have a working printer so I still do not have a receipt even via email.

Clasificación:

5.0

I love this location. Very pleasant staff and atmosphere

Clasificación:

1.0

mishandled my return. did not check in my equipment when I arrived caused an investigation of when i really returned the equipment

Clasificación:

3.0

One of the headlights was burned out when I received the truck, which I didn't see until I had already left. I tried to call the location back about it but couldn't get through.

Clasificación:

5.0

The guy nicknamed Kobe had amazing customer service, very friendly, quick, and efficient. I don't usually rate certain people but had to rate him. But overall, everyone was proficient

Clasificación:

5.0

I was very pleased with the service I received. The reps provided me with quick, no rushed info and was very professional. I would definitely recommend this company to more people!

Clasificación:

5.0

Great experience! Well organized, very helpful, and knowledgeable staff.

Clasificación:

5.0

All good

Clasificación:

5.0

A -1 Service, will do business again.... and, Thank You.

Clasificación:

5.0

I always use this site in need. And still have no complaints.. Thanks!!

Clasificación:

3.0

Train your employees on how to be professionall.

Clasificación:

5.0

Update straps on trailer

Clasificación:

4.0

You need to fix the opening of you trailer to match the inside of the trailer. Even if the inside is wide enough the entrance did not match the inside. Gracias

Clasificación:

5.0

This location is to far away from my house. The location close to where I live did not have any available units.

Clasificación:

4.0

Nothing excellent service

Clasificación:

3.0

Faster service.

Clasificación:

3.0

The mechanic named TJ outside was a great help to us. He got all of the equipment hooked up quickly and with an amazingly friendly eager service attitude. He really impressed me and my wife. However, the woman inside on the computer was very negative. She was rude, and acted very irritated at every question my wife and I had as we tried to understand the contract, insurance, etc.

Clasificación:

5.0

They have always been very helpful

Clasificación:

5.0

Staff was very happy to make my rental experience as pleasant as possible. I thank them both.

Clasificación:

1.0

Better Communication with the customers

Clasificación:

5.0

Excellent service

Clasificación:

1.0

Customer service person was rude and unprofessional. I was 15 minutes late returning truck and charged a whole full day. I think this was unfair and cruel. At least pro-rate and charge an hour extra!! But a whole day??? And I couldn't keep the truck😡😡

Clasificación:

5.0

Keep same workers

Clasificación:

5.0

Excellent service highly recommended!!!!

Clasificación:

5.0

The gentleman was very courteous and answered my questions. The check out process was very quick. Highly recommend this location.

Clasificación:

1.0

Well first of all the online portion of uhaul is terrible. I have waited to calm down to respond to this email. I made a reservation online. Then went to said location to pick up. was told they didnt have it. Called customer service and then had to wait till 5 pm to get the truck. Then I was told due back by 7 am and I know had to move overnight to get the truck back on time. Or charged untold fees. The lady said I shouldnt of used the online app . Therefore Im unsure why uhaul has it. called customer service. and told they could do nothing. I brought it back on time but had no time for gas so then encurred another penatly for that. If given the opporutnity and new uhaul would have lacked every bit of customer service I would do things differently.

Clasificación:

5.0

Need work on the truck

Clasificación:

5.0

N/C

Clasificación:

5.0

I love the U -Haul rental system... Flawless !!

Clasificación:

5.0

i rent track many times in this locatoin,,,the staff is too friendly with good service

Clasificación:

2.0

Clearly the office personnel is racist and wanted as little dialog with whites as possible... The owner of this place needs to understand, money goes where it is best treated!

Clasificación:

5.0

100

Clasificación:

3.0

Correctly charge mileage. From airline to12074 Newcastle Avenue its 6.8 miles. from Newcastle Avenue to 900 North street, it is 9.7 miles. When we got the truck it had 123809 miles, at North Street, it had 123826, from North Street to 7650 Airline is 5.8 miles.. Total miles traveled 22.5 miles. Gas gauge didn't jump from over full until we were on the way back. We did fill it back up. Give straps to hold down the dolly.

Clasificación:

5.0

Great job

Clasificación:

4.0

It would have been nice to know instead of reading the small print how much mileage was very expensive and misleading from advertising so many pending charges and charges falling off my account .

Clasificación:

3.0

The service was friendly and helpful. When I arrived to pick up the rental, there was a long line; but when another employee came to help with the line, it started to move much faster. The physical location itself was a little clustered with boxes and other moving equipment. Aside from that, it was an overall pleasant experience.

Clasificación:

5.0

I was charged for gas and I filled it over the line it suppose to be.

Clasificación:

4.0

allocate the mileage of the loading from that location if the customer pick up from your premises. I was in Zachary, picking up in Baton Rouge and on a one way trip to kenner. 20 miles allowance was appreciated but, there was still charge for going over which probably would have balanced out if the mapping was precise.

Clasificación:

5.0

I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...

Clasificación:

4.0

We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Se los recomiendo a todos.

Clasificación:

4.0

my communication with the staff via phone call was great. Very helpful

Clasificación:

4.0

No comments

Clasificación:

5.0

Very nice staff

Clasificación:

3.0

I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can