Customer Reviews for U-Haul at Airline

4,498 comentarios

7650 Airline Hwy   Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

(225) 927-4175

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(225) 927-4175

7650 Airline Hwy
Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Hope L. 
Clasificación:
5.0

Open line of communication with nasty lady who runs things like a robot w/bad attitude, did not do her job correctly, told me for an entire day she made calls to dispatch, as I waited 3 days , w/no vehicle, and got no answer. At 3 in the afternoon I was reprimanded over the phone and told nobody answered the phone there and she will try tomorrow. I hung up and called myself and spoke to them at dispatch. I was told ,they never received a call from anyone and from there, I handled the problem myself and when I returned the truck another gentleman took very good care of me.

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fredrick A. 
Clasificación:
5.0

Don't change anything

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arrielle S. 
Clasificación:
5.0

I have rented twice from this location and it went well both times. The people there were very nice and helpful!

Mary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony F. 
Clasificación:
5.0

Fast friendly service & had the equipment I needed. I was moving daughter out of LSU so had to drive a bit to get what I needed very pleased we did. Will use again.

Randy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susie A. 
Clasificación:
5.0

Everything was wonderful. Picking up the U-Haul and returning service was excellent so thank you U-Haul I appreciate your hospitality.

Elizabeth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin D. 
Clasificación:
5.0

Staff at this location are always friendly and helpful

Timothy M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Erica P. 
Clasificación:
3.0

The vehicle I was given was AWFUL. The driver side door did not close properly, so there was wind blowing through the vehicle the entire drive. The check engine light was on, and the we had to wiggle the key to get it just right in the ignition to start the truck. I was told the truck had a quarter tank of gas (which in itself is EXTREMELY frustrating). This appeared to be accurate upon initial check of the gauge, but upon closer review it was actually only 1/8th of a tank of gas. I was extremely unhappy with the rental and will not be using UHaul in the future.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

courtney W. 
Clasificación:
3.0

Yes, it was busy when we got there, at first I was upset because I tried explaining I want to drop the trust at a location closer to my storage, to save money. The customer service representative helped us out good, I'll give her a 10, she was great

Edmond A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shantreal B. 
Clasificación:
3.0

The line was long and the wait was slow. But we finally got served.

MARION T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Erika P. 
Clasificación:
3.0

El cliente no dejó un comentario.

frank B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKITA W. 
Clasificación:
5.0

The staff was very helpful and efficient. I highly recommend renting here.

Ann B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack L. 
Clasificación:
2.0

Yes, I was on the phone. I answered every question she asked. However, it wasn't stated you will receive a email click on it and update the information. I had to walk and ask. Again she didn't tell me it was transfer uhaul deal where you only bring it back to that location.  Very sad and disappointed

AUDREANA S. 
Clasificación:
5.0

My moves are always great with Coby and Ms. Glenda. Wouldn't change a thing.

jasimiel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

tatiana D. 
Clasificación:
5.0

The cashier lady was very nice and helpful & the detail guy was to keep up the good work

Yolanda W. 
Clasificación:
3.0

The gentleman that rented the equipment and did the paperwork was very brusque. Not pleasant and extremely short with myself.

Theresa N. 
Clasificación:
4.0

Employees were quick to get me hooked up to the trailer. Hooked it up for me. I was able to get out of the location 15 to 20 minutes. The return was the same. Everything is quick with online registration and email/text verifications. The download license feature did not work for me.

David W. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLENDA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

brandon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tametra P. 
Clasificación:
3.0

Relatively slow but helped me.

Emily G. 
Clasificación:
5.0

I love this place. The guys always help me hitch up the trailers. Super friendly and helpful, since I am an older woman.

Cyndy F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A. 
Clasificación:
5.0

Keep up the good work and the great customer service.

Diahanna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronnie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sparkle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ambrianna H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eltisia L. 
Clasificación:
1.0

Worst experience ever!!!!

Kaelin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Efraim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S. 
Clasificación:
2.0

Tires were low on the truck. The Very Rude lady at the counter stated that it was my truck an I had to call roadside assistance for help. One of the attendants said he was calling a coworker to come add air to the tires. This individual came on his off to help. The attendants were very nice and helpful. They lady behind the counter needs to have some instruction on how to treat customers. She cut me off when I was trying to explain the problem and stated it was my problem. Just FYI I rent from you about every other month. I will be renting from you next month I hope this issue has been corrected.

Tony F. 
Clasificación:
2.0

Check trucks,the roof was leaking and my furniture got wet. I'd advise you to inform clients not to use when raining.Thank you.

brian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alesia G. 
Clasificación:
4.0

Very professional. They made sure I had every thing thing I needed.

joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWARREN G. 
Clasificación:
4.0

I ordered 12 blankets to be part of the move and there were none available at the location because they had not been turned in yet. I was disappointed and had to make do with bedding and other items to help protect the furniture. Didn't start the move off well with that situation.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

barry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony J. 
Clasificación:
4.0

Might need repair to go by and change a few tures, make sure tow chains have the rubber gromits on them. Lights are all working. Not bad, it did the job.

BENJAMIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah S. 
Clasificación:
3.0

I ordered a U-Box from one location only to find out it was at another location on the day we were to pick it up. Not ideal circumstances for a friend willing to help. Your employees were very helpful in the return for shipping to my new address. You also changed the drop off uhaul location. I paid for delivery so I guess it didn't matter. Just a surprise. Everything arrived in tact and as requested.

Ruth S. 
Clasificación:
5.0

Excellent service, friendly and helpful staff.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARVIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kira J. 
Clasificación:
5.0

Only issue or concern is the trailer (4x8') I rented did NOT look like it had been swept or mopped out. There was something spilled/ sticky on the floor that I ended cleaning. Not a big deal, the rest of the unit was very well maintained, and the entire staff was exceedingly helpful and friendly!

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAYCHEL W. 
Clasificación:
5.0

Buy more dollis for the truck rental.

Cory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaliyah K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamarcus W. 
Clasificación:
3.0

Your representative that assisted me was very rude. Also, I chose the mobile pick up option which was a waste of time when I still had to go inside to do everything. The truck gas was empty upon pickup and even after getting the keys, I had to turn the truck in before my 6 hrs was up.

Melinda R. 
Clasificación:
5.0

Great staff

Mickey G. 
Clasificación:
2.0

The truck I rented absolutely reeked if cigarette smoke. Honestly, I couldn't stand to be in it! I had to return the truck the next day and figure out other plans.

Elizabeth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELLA M. 
Clasificación:
5.0

The old lady at the front desk help me alot.....thanks

delisha H. 
Clasificación:
1.0

I was given an auto transport with a bad tire that caused us to pull over 2 hours into the 1000 mile trip. It then took nearly 5 hours for roadside assistance to show up. Unacceptable.

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raven R. 
Clasificación:
2.0

The truck I requested was not available so I had to get a smaller truck. There were no pads or dolly on site to get and I had to go to another place to get them. They did give me a small discount however it was extra time I had to pay my help because I had to make 2 trips instead of one

Kathy M. 
Clasificación:
5.0

The Team was better than expected and tje equipment gave me no issues over the weekend.

Leonard V. 
Clasificación:
5.0

I was completely satisfied with my experience today. The rental process went smoothly and the agent to assist me was courteous and very professional.

Sekina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrance C. 
Clasificación:
3.0

The pick-up process was very slow. Took almost 45 minutes for me to get the truck keys. Which was an issue since I only had the truck reserved for 3 hours. The time frame did not get pushed back the 45 minutes it took for me to actually begin my possession of the vehicle.

Sharon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tawanna C. 
Clasificación:
3.0

I received the rental van with less than quarter of a tank.

Alec G. 
Clasificación:
5.0

Nothing! The lady who helped me was amazing and very helpful.

Taylor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

Derek took really good care of me very professional and helpful.

KEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandye S. 
Clasificación:
4.0

Friendly and courteous customer service representative. Vehicle very clean.

allen W. 
Clasificación:
3.0

El cliente no dejó un comentario.

NORA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GWENDOLYN S. 
Clasificación:
1.0

The truck was out of fuel and misrepresented on check out sheet. Extra time needed to fill truck out of fuel. Did not send email as promised an charges since no one available for check in. When movers did not show u asked what to do and agent said that is not my concern

Jeryl H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rob H. 
Clasificación:
5.0

Ninguno

Lael V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon H. 
Clasificación:
5.0

Great friendly service

Clyde R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

alvin l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

JESSICA H.  |  Overall Experience 
Clasificación:
5.0

I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...

Lashan B.  |  Overall Experience 
Clasificación:
4.0

We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Se los recomiendo a todos.

Sara A.  |  Overall Experience 
Clasificación:
4.0

my communication with the staff via phone call was great. Very helpful

NORMA Z.  |  Overall Experience 
Clasificación:
4.0

No comments

Marla Q.  |  Overall Experience 
Clasificación:
5.0

Very nice staff

Emmitt D.  |  Overall Experience 
Clasificación:
3.0

I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can

PATRICA P. | Reservación
Clasificación:
5.0

Professional and gets the job done!

MAHESH B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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