Customer Reviews for U-Haul at Airline

4,548 comentarios

7650 Airline Hwy   Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

(225) 927-4175

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(225) 927-4175

7650 Airline Hwy
Baton Rouge, LA 70815
(Near the corner of Airline and Choctaw)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

The overall process was professional at all times. The management team Mr. Derrick was very knowledgeable and helpful. Excellent job.

cathy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST Y. 
Clasificación:
5.0

They were great!!

Millicent W. 
Clasificación:
2.0

Make sure the tires are filled properly and the vehicle doesn't hesitate. They rented us a van that was previously stolen. They said that's the reason the tires were not pumped correctly. Their computer system was down which I understand happens. And the gas situation, ridiculous. No gas in said vehicle. We put in more than was needed. No reimbursement and no receipt

Stacy G. 
Clasificación:
4.0

Everything went well with the rental, however I informed the staff I would be late when the rental was made. The staff informed me that I would have to pay the additional charges which was completely okay. This was not told to the other staff members so during my rental there were repeated calls to bring the trailer back within a certain time. There was no communication with the staff members.

Stephanie W. 
Clasificación:
5.0

I was not notified that the location I had scheduled was no longer offering Uhaul rentals. I rode my bike to the location on the day of the rental and they told me they were no longer renting. I had to ride bike and call for the location for my rental. This was not very professional.

Joanna F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terri O. 
Clasificación:
5.0

Be more personable. Outside workers were friendly. Inside worker's could get a personality.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vera C. 
Clasificación:
5.0

My customer service guy was excellent. Exceeded my expectations. He put the “serve” in service! Very helpful and informative. Got me in and out quickly. I'll be back!

Ayres B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabatha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
3.0

Well when I dropped the truck off yesterday one of your workers told me he would check the truck in and send me a email and all I received was this survey. So I don't know if I went over any miles or anything. I don't think that is very professional at all.

Peggy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
3.0

I was charged $40 for furniture pads and did not get them, sent an email to them about it but was still charged for them in my final receipt. The office was closed when we got to our destination so we didn't know they weren't in there until too late.

Juan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
5.0

Staff was very helpful, even in the very hot weather.

Andrew M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rex M. 
Clasificación:
5.0

Make show the truck is at the location they said it is and on the right time because my was not I was 3hour behind

CURTIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

zulema T. 
Clasificación:
3.0

Customer service needs improvement

allan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rayvon C. 
Clasificación:
4.0

Staff was helpful with hookup and directions

Mary C. 
Clasificación:
2.0

Clean the vans properly and get rid of the roaches that are in the van, also check tires to make sure they are filled to the proper requirement , I had to do my moving with the Tire light was on stating the tires need to be check. Overall this was the worst experience.

LAKEDRA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

Great Uhaul Team !

leroy W. 
Clasificación:
5.0

The staff was excellent tks

Brent C. 
Clasificación:
1.0

I was there to pickup cargo van I didn't open side door on lot looked in back from back door Mat was clean so I let to get to my house to begin loading so I open the side door and I was attack by a high amount of roaches I lift the mat and they came from everywhere this was terrible had to drive van back to uhaul I am waiting for the management team to call me still as of Monday no call nothing 225-603-3568

ROLAND H. 
Clasificación:
5.0

I didn't have to go inside the business so I can't say if it was clean inside or not. The outside area where I dropped off the truck and dolly was fine.

Marilyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tyquincia C. 
Clasificación:
4.0

Trailer had loser wires hanging over tires. Hydraulic breaks were locking up. Customer service was great.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond S. 
Clasificación:
5.0

A+++++ as always

Beth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMONE B. 
Clasificación:
3.0

The U-Haul truck was a gas guzzler

denise C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Hard to improve on excellent! Always A+++++

Beth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keyante E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marion T. 
Clasificación:
5.0

Awesome staff and experience. Great equipment which ushered me across country. Highly recommend!

Craig K. 
Clasificación:
1.0

My son was helping me unload the truck and had a seizure. He is in the hospital and I was left to unload by myself. My drop-off time was 10:00 AM and I couldn't finish unloading alone in time. I called the drop-off location and said I needed more time to unload. He gave me until 2:00 PM. When I dropped off the truck I was charged $90.00 extra. The person I talked to never told me I would have to pay extra for 4 hours. I believe he should have informed me of the extra charges so I could make arrangements to be on time. Is it normal to pay $90.00 for 4 hours? That sounds outrageous when I should have been told I would have to pay for the extra time the General Manager gave me. I'll never use U-haul again or recommend the company. This is not good customer service!

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLTON W. 
Clasificación:
1.0

Employees were rude. Did not explain process of checking in or out. Gas was not at the level indicated on the paper. We were told we should have took pictures prior to leaving. Why wasn't that explained? I walked around the building to pick up the truck and found that the employee just parked it, left it running , and had the door open. No where to be found. Then accused us of not “following procedure when picking up a truck.” Horrible experience! Although the ladies at the check in desk were very pleasant and helpful!

Alexis D. 
Clasificación:
4.0

EVERYONE WAS KIND AND PROFESSIONAL

Cheryl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hope L. 
Clasificación:
5.0

Open line of communication with nasty lady who runs things like a robot w/bad attitude, did not do her job correctly, told me for an entire day she made calls to dispatch, as I waited 3 days , w/no vehicle, and got no answer. At 3 in the afternoon I was reprimanded over the phone and told nobody answered the phone there and she will try tomorrow. I hung up and called myself and spoke to them at dispatch. I was told ,they never received a call from anyone and from there, I handled the problem myself and when I returned the truck another gentleman took very good care of me.

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fredrick A. 
Clasificación:
5.0

Don't change anything

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arrielle S. 
Clasificación:
5.0

I have rented twice from this location and it went well both times. The people there were very nice and helpful!

Mary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony F. 
Clasificación:
5.0

Fast friendly service & had the equipment I needed. I was moving daughter out of LSU so had to drive a bit to get what I needed very pleased we did. Will use again.

Randy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susie A. 
Clasificación:
5.0

Everything was wonderful. Picking up the U-Haul and returning service was excellent so thank you U-Haul I appreciate your hospitality.

Elizabeth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin D. 
Clasificación:
5.0

Staff at this location are always friendly and helpful

Timothy M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Erica P. 
Clasificación:
3.0

The vehicle I was given was AWFUL. The driver side door did not close properly, so there was wind blowing through the vehicle the entire drive. The check engine light was on, and the we had to wiggle the key to get it just right in the ignition to start the truck. I was told the truck had a quarter tank of gas (which in itself is EXTREMELY frustrating). This appeared to be accurate upon initial check of the gauge, but upon closer review it was actually only 1/8th of a tank of gas. I was extremely unhappy with the rental and will not be using UHaul in the future.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

courtney W. 
Clasificación:
3.0

Yes, it was busy when we got there, at first I was upset because I tried explaining I want to drop the trust at a location closer to my storage, to save money. The customer service representative helped us out good, I'll give her a 10, she was great

Edmond A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shantreal B. 
Clasificación:
3.0

The line was long and the wait was slow. But we finally got served.

MARION T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Erika P. 
Clasificación:
3.0

El cliente no dejó un comentario.

frank B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKITA W. 
Clasificación:
5.0

The staff was very helpful and efficient. I highly recommend renting here.

Ann B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack L. 
Clasificación:
2.0

Yes, I was on the phone. I answered every question she asked. However, it wasn't stated you will receive a email click on it and update the information. I had to walk and ask. Again she didn't tell me it was transfer uhaul deal where you only bring it back to that location.  Very sad and disappointed

AUDREANA S. 
Clasificación:
5.0

My moves are always great with Coby and Ms. Glenda. Wouldn't change a thing.

jasimiel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

tatiana D. 
Clasificación:
5.0

The cashier lady was very nice and helpful & the detail guy was to keep up the good work

Yolanda W. 
Clasificación:
3.0

The gentleman that rented the equipment and did the paperwork was very brusque. Not pleasant and extremely short with myself.

Theresa N. 
Clasificación:
4.0

Employees were quick to get me hooked up to the trailer. Hooked it up for me. I was able to get out of the location 15 to 20 minutes. The return was the same. Everything is quick with online registration and email/text verifications. The download license feature did not work for me.

David W. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLENDA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

brandon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tametra P. 
Clasificación:
3.0

Relatively slow but helped me.

Emily G. 
Clasificación:
5.0

I love this place. The guys always help me hitch up the trailers. Super friendly and helpful, since I am an older woman.

Cyndy F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A. 
Clasificación:
5.0

Keep up the good work and the great customer service.

Diahanna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronnie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sparkle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ambrianna H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eltisia L. 
Clasificación:
1.0

Worst experience ever!!!!

Kaelin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Efraim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S. 
Clasificación:
2.0

Tires were low on the truck. The Very Rude lady at the counter stated that it was my truck an I had to call roadside assistance for help. One of the attendants said he was calling a coworker to come add air to the tires. This individual came on his off to help. The attendants were very nice and helpful. They lady behind the counter needs to have some instruction on how to treat customers. She cut me off when I was trying to explain the problem and stated it was my problem. Just FYI I rent from you about every other month. I will be renting from you next month I hope this issue has been corrected.

Tony F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

alvin l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

JESSICA H.  |  Overall Experience 
Clasificación:
5.0

I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...

Lashan B.  |  Overall Experience 
Clasificación:
4.0

We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Se los recomiendo a todos.

Sara A.  |  Overall Experience 
Clasificación:
4.0

my communication with the staff via phone call was great. Very helpful

NORMA Z.  |  Overall Experience 
Clasificación:
4.0

No comments

Marla Q.  |  Overall Experience 
Clasificación:
5.0

Very nice staff

Emmitt D.  |  Overall Experience 
Clasificación:
3.0

I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can

PATRICA P. | Reservación
Clasificación:
5.0

Professional and gets the job done!

MAHESH B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba