Customer Reviews for U-Haul at 65th St

4,259 comentarios

2738 65th St   Sacramento, CA 95817
(& Hwy 50)

(916) 739-8168

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(916) 739-8168

2738 65th St
Sacramento, CA 95817
(& Hwy 50)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

While we got access to our van and it was well-maintained, the employee out front was rude to me and we were also charged for a dolly that we never received with our trip.

Kyle W. 
Clasificación:
3.0

Let people know up front that they can't leave their car on the lot during the rental time. It was as vey inconvenient to find out after he handed me the key to the truck.

Eileen A. 
Clasificación:
3.0

At this location there is no parking available even tho the disabled space was available I was directed to go park at the Target or else my vehicle will be towed.

Cynthia G. 
Clasificación:
5.0

Was inconvenient to have LESS than a quarter tank of gas. Didn't know if I do not provide my insurance card that I am required to take yours. I didn't have it with me, although I am insured. Did not like ALL the technology required to rent a van. Very complicated from the get go. Take a pic of the license, follow the link to check cleanliness, take a picture of the fuel, accept everything-TOO MUCH. Heaven help someone who isn't "techy"! I just found the whole process too cumbersome.

Philip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Uwe S. 
Clasificación:
4.0

Compare actual fueli in tank VS fuel readings on your computer. They don't match!!

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STERLING M. 
Clasificación:
5.0

Easy checkin, easy return! Excellent experience and the customer service dude at the store was so great!

JENNIFER C. 
Clasificación:
5.0

The Uhaul attendant was very helpful and friendly

Janelle W. 
Clasificación:
5.0

I have nothing to add excellent service and equipment.

robert R. 
Clasificación:
3.0

Great customer care by the guy working that day.

Harvard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

suzane A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick R. 
Clasificación:
5.0

Friendly, helpful employees.

Ron W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Macy F. 
Clasificación:
5.0

Nothing! It was great! Fast and easy

Tracy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MANUVAINGA H. 
Clasificación:
3.0

I would not recommend u-haul to any one, charging double the cost if you don't use a credit card to pay, forcing the customer to do the walk around themselves and even when preferring to do rental at the office, your then still forced to do it online. Nothing done with paper any longer.

jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
5.0

However, I seem to have been charged twice what my estimated bill would be. I did not get a final receipt at the location nor through my email. I am conserned as my rental should have been approx $200 and I was charged $358. I will be contacting my bank in the morning as I have yet to receive a call or email or text response to my inquiry about this issue. I expected my bill to be slightly more than the estimate however, not TWICE the amount. I did a rough calculation including over a hundred miles more than I placed on the truck and I still couldn't get near the double charge. Since it is almost exactly double than the estimate I think I was literally charged twice at once for the rental.

Pamela B. 
Clasificación:
5.0

Not at this time, keep up the friendly good work.

HUE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia M. 
Clasificación:
3.0

I have not received my statement in the email. How long does it take?

Keith Kristopher F. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim G. 
Clasificación:
5.0

The guy who helped me was amazing and so polite. I feel rude for forgetting his name. He called me quickly to inform me I left my backpack in the rental. I really appreciate his customer service!

Olivia R. 
Clasificación:
5.0

nothing

Vikas A. 
Clasificación:
5.0

Kudos to Brittany Peralta! She was simply filling in at this location, but she was: Very Friendly, Very Courteous, and Very Fast! She made the entire process a breeze! Thanks Brittany!

Nathaniel R. 
Clasificación:
5.0

Staff is helpful and professional. Will definitely refer my friends to this location. Thank You Brittany.

Henry R. 
Clasificación:
5.0

Nothing, Robert was awesome checked me in and out very quickly. Excellent customer service. Very attentive. Would rent from this location again.

CRYSANA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MelindA L. 
Clasificación:
5.0

Doug and Robert really went out of their way to make it a positive experience for me. I am grateful.

Melinda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom O. 
Clasificación:
5.0

The location and staff were fantastic. My only complaint is about the U-Haul automated check in and return. The app worked poorly and it was not user friendly.

John G. 
Clasificación:
5.0

All good no issues

Elizabeth B. 
Clasificación:
5.0

Nothing, went in with no reservation and came out with the perfect truck couldn't be happier.

robert R. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHAUN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny P. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika H. 
Clasificación:
5.0

I'm was very disappointed to find that my usb in the vehicle didn't work. I am an on call employee that handles disbatch and my phone died and I had no way to charge it. This was most inconvenient and I would like to be compensated.

dawn M. 
Clasificación:
5.0

Make sure trucks have gas.

Marcus C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy R. 
Clasificación:
5.0

The morning and evening staff were very friendly and helpful with the whole rental process.

KARL X. 
Clasificación:
5.0

Excellent customer service Thank you

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
2.0

It was truly an awful experience! If you want to know, call me. 480-703-0978

AUSTIN M. 
Clasificación:
4.0

I don't know how to get printed after hours receipt

KELLY C. 
Clasificación:
4.0

I had reserved a pickup truck. Previous customer left it on empty. Although I was going to be credited for the inconvenience customers should not have to put gas before you use it. Secondly. I got in the truck and it wouldn't start. So then I had to rent a box truck.

YNEZ M. 
Clasificación:
3.0

the mileage indicated almost a full tank of gas....was almost empty..I had to buy gas before I used the truck. Mileage indicated 9k ....actual mileage was 27k

LAWRENCE G. 
Clasificación:
5.0

Our customer agent, Robert, was terrific. Competent, helpful, and with great people skills. He made the U-Haul experience something we'd do again.

DIANE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAUNEISHA F. 
Clasificación:
2.0

The first location I visited at Broadway & Franklin Blvd was by far the worst service I've had with uhaul. They never answered their phone. They messed up my rental time and said I had to bring it back in under 4 hours when I was told over the phone I would have it the whole day (what I requested). The woman at this location was incredibly rude. I was on a time crunch to get to my destination. They had to refer me to the 65th street location to get the truck I needed. Completely out of my way. At least the gentlemen at 65th street were kind and helped me. It is a hit or miss with renting a uhaul. This experience was an inconvenience for me.

madison W. 
Clasificación:
3.0

My mileage was incorrectly entered when I rented the truck. I informed the clerk who told me to let them know when I bring it back. I did what I was instructed upon my return yet was still charged extra more mileage than I ever estimated. Not a good experience at all

Tammi Lavette N. 
Clasificación:
5.0

I guess expression the tow button thing. I didn't realize it until on freeway and it was hard to read it while driving. Otherwise great, thank you. Archived my once a year truck need for $60, fair deal

ELIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica S. 
Clasificación:
3.0

El cliente no dejó un comentario.

LINDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clement S. 
Clasificación:
5.0

Site is cramped and hard to park, but the service was great and the technician seemed to hustle, knowing that moving people quickly through the process was good for business. I appreciated that very much.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
5.0

The staff was courteous professional and the trucks were clean and well-maintained I have never rented a better truck excellent service

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Excellent service!

JAMES P. 
Clasificación:
5.0

Really liked the person working when we picked up and dropped off! Friendly and fun.

REBECCA W. 
Clasificación:
5.0

Very friendly and helpful.

Nicole A. 
Clasificación:
3.0

There was a very long wait. I thought the online truck rental process would have been quicker but I wasn't able to get the truck until almost 45 min after my reservation time.

Myvy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN R. 
Clasificación:
2.0

Staff are not very personable, very brusque. But they did the job and it was overall a good experience, just not as good as other UHaul locations.

Jeffrey B. 
Clasificación:
5.0

Excellent customer service!

CUCA S. 
Clasificación:
3.0

This double verification process during pickup for long standing customers with no history of damage or problems is ridiculous. I will take my business elsewhere if this is continued.

JONATHON S. 
Clasificación:
1.0

Luis has a terrible attitude, a bit of advice if you dont like your job please quit

ERIC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

INOKE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSHIANA B. 
Clasificación:
2.0

1) Online system did not properly complete my reservation despite uploading ID all info on pot online had to be completed again @ the counter. 2) The interior is overcrowded I had to interrupt customers @ counter to let rep know I was waiting. He allowed me to drop keys & leave. Reps should be able to see all visitors & acknowledge them upon arrival. 3) I was over charged a 20 rental cost 55 & I only drove 10 miles. Now I have to waste more time getting clarification as I did not get a final receipt. I had to look at my bank statement to verify charges. 4) I was not made aware that emergency contact calls would be made. This should be disclosed as part of reservation process. 5) Wait times can be greatly expedited if these processes are improved.

ornelas C. 
Clasificación:
5.0

He was great! Very friendly and excellent service!

Shannan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jane T. 
Clasificación:
5.0

n/a

VALERIE C. 
Clasificación:
5.0

Vehicle was clean, rather new and reliable. Nice stereo system

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHID E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS L. 
Clasificación:
5.0

I just wanted to say how pleasant and helpful the young man Nathan Barr was while helping me. He made the experience painless.

JAN N. 
Clasificación:
4.0

I had a hard time checking in with the app. It was mostly teying to take a picture of mt DL

Donald N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE A. 
Clasificación:
5.0

Great customer service and a clean truck.

ALEJANDRO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE S. 
Clasificación:
5.0

They were very friendly and helpful!

MAURA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

NADINE M. 
Clasificación:
3.0

Drop the absolutely REDICULOUS policy of asking for the name and phone numbers of 2 people I know? To verify I am who I am? I thought the guy at the counter was JOKING! Without ANY WARNING on the website, you are asking to randomly call and interupt people at work? I will NEVER rent at a UHAUL again because of this insane requirement. (not to mention I can' believe it actually helps you reduce whatever fraud you are trying to avoid? LIke if I was going to scam you guys don't you think I could find 2 accomplices that I could get to say good things about me? REDICULOUS.

Stuart E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BART B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jane G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

Excellent.

PEDRO P. 
No se han enviado comentarios para esta ubicación.

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