Canceled my order without any notification. I had to restart my reservation again but now at a different location. App does not work. Poor experience.
Rafael A.Customer Reviews for U-Haul at 65th St
Testimonials From Recent Customers
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The staff at the 65th Street location in Sacramento are always professional and kind, the vehicles are well kept and function well beyond expectation. This is the "go-to" spot if someone needs to make a move. I just want to tell the world about the "good" things in life, and as stressful as moving can be, this location helps remove some of that stress.
Joe T.Move to a bigger site with easier access and sufficient parking for Uhaul and customer vehicles.
Scott M.Awful experience. The team made me wait in line for 40 minutes even though I told them multiple times that I was doing the mobile check-in and just needed keys. I have done mobile at other locations and it's super easy. By the time I made it to the register, the worker looked at my phone and handed me the keys. SO FRUSTRATING, then why did I wait 40 minutes in line??? While waiting in line, a woman who had just been helped walked back in to ask for help locating her truck. The worker went out to help and when she came back in she said to the entire room, "Leave it to a woman to not be able to find something that's right in front of her." No one laughed and we all stood there awkwardly. What an awful human. After getting the keys, we went to check out the truck and the gas was on empty, which is not what you want when renting equipment. We opened the back and the two dollies that we requested were missing. I waited in line AGAIN to get our dollies and the worker asked us to get the dollies for her, had me jump in the back of another truck to get them. Would never come to this location again and I will be telling people not to rent from them. I will look for alternative options, U-Haul is just not it anymore.
Karla Z.Frustrating that there was no customer parking, and wish I could have known before I arrived. Lack of warmth and customer service. It's fine, it's close, and the vehicle was nice and new.
Clancy T.I was disappointed that the agreement stated there was a 1/4 tank but when I picked up the van, it was empty. Apparently, there is a huge problem with gas siphoning at this location.
Don N.Make sure it's clear to use a Major Credit card, not a Debit\Credit.
Debbie M.Very Professional!!! Very clean!!! Very courteous!!! 100% rating!!!
Joe T.Mr. Go sales, I think that's his name, is so nice and an asset to your company. I would use your location, just because of him
Susan N.I just wanted to say thank you to Doug, he was personable and very nice to all the customers.
Sharon J.Everything was great
Brian O.The U-Haul was dirty and stinky and the owner was very rude I wouldn't recommend this location to anyone
Magdalene L.Service was great, can't fault it, it took me over 10 minutes to top the gas. The tank design is so bad that it kept clicking off like every 10-15 cents of gas.
Pawitarjeet S.The entire process was smooth and professional. I would definitely return to this site.
Lynda H.I had a negative experience with the UHaul on Broadway (after making a reservation) and went over to 65th street and this guy was AMAZING. thank you. The lady at Broadway store is so mean and awful and clearly hates her customers!left there in tears not knowing what to do….. thank god for 65th street
Dana S.On the truck control panel was a button for towing a trailer. The button needed to be disengaged (pushed off) - I guess. Someone should have explained that button to me before I left. Otherwise a perfect experience. Thanks !
Nicolaus P.The staff made the process super quick and easy!
Taylor S.While we got access to our van and it was well-maintained, the employee out front was rude to me and we were also charged for a dolly that we never received with our trip.
Kyle W.Let people know up front that they can't leave their car on the lot during the rental time. It was as vey inconvenient to find out after he handed me the key to the truck.
Eileen A.At this location there is no parking available even tho the disabled space was available I was directed to go park at the Target or else my vehicle will be towed.
Cynthia G.Was inconvenient to have LESS than a quarter tank of gas. Didn't know if I do not provide my insurance card that I am required to take yours. I didn't have it with me, although I am insured. Did not like ALL the technology required to rent a van. Very complicated from the get go. Take a pic of the license, follow the link to check cleanliness, take a picture of the fuel, accept everything-TOO MUCH. Heaven help someone who isn't "techy"! I just found the whole process too cumbersome.
Philip M.Compare actual fueli in tank VS fuel readings on your computer. They don't match!!
Steve S.Easy checkin, easy return! Excellent experience and the customer service dude at the store was so great!
JENNIFER C.The Uhaul attendant was very helpful and friendly
Janelle W.I have nothing to add excellent service and equipment.
robert R.Great customer care by the guy working that day.
Harvard F.Friendly, helpful employees.
Ron W.Nothing! It was great! Fast and easy
Tracy P.I would not recommend u-haul to any one, charging double the cost if you don't use a credit card to pay, forcing the customer to do the walk around themselves and even when preferring to do rental at the office, your then still forced to do it online. Nothing done with paper any longer.
jonathan B.However, I seem to have been charged twice what my estimated bill would be. I did not get a final receipt at the location nor through my email. I am conserned as my rental should have been approx $200 and I was charged $358. I will be contacting my bank in the morning as I have yet to receive a call or email or text response to my inquiry about this issue. I expected my bill to be slightly more than the estimate however, not TWICE the amount. I did a rough calculation including over a hundred miles more than I placed on the truck and I still couldn't get near the double charge. Since it is almost exactly double than the estimate I think I was literally charged twice at once for the rental.
Pamela B.Not at this time, keep up the friendly good work.
HUE G.I have not received my statement in the email. How long does it take?
Keith Kristopher F.The guy who helped me was amazing and so polite. I feel rude for forgetting his name. He called me quickly to inform me I left my backpack in the rental. I really appreciate his customer service!
Olivia R.nothing
Vikas A.Kudos to Brittany Peralta! She was simply filling in at this location, but she was: Very Friendly, Very Courteous, and Very Fast! She made the entire process a breeze! Thanks Brittany!
Nathaniel R.Staff is helpful and professional. Will definitely refer my friends to this location. Thank You Brittany.
Henry R.Nothing, Robert was awesome checked me in and out very quickly. Servicio al cliente de excelencia. Very attentive. Would rent from this location again.
CRYSANA R.Doug and Robert really went out of their way to make it a positive experience for me. I am grateful.
Melinda L.The location and staff were fantastic. My only complaint is about the U-Haul automated check in and return. The app worked poorly and it was not user friendly.
John G.All good no issues
Elizabeth B.Nothing, went in with no reservation and came out with the perfect truck couldn't be happier.
robert R.I'm was very disappointed to find that my usb in the vehicle didn't work. I am an on call employee that handles disbatch and my phone died and I had no way to charge it. This was most inconvenient and I would like to be compensated.
dawn M.Make sure trucks have gas.
Marcus C.The morning and evening staff were very friendly and helpful with the whole rental process.
KARL X.Excellent customer service Thank you
Christopher M.It was truly an awful experience! If you want to know, call me. 480-703-0978
AUSTIN M.I don't know how to get printed after hours receipt
KELLY C.I had reserved a pickup truck. Previous customer left it on empty. Although I was going to be credited for the inconvenience customers should not have to put gas before you use it. Secondly. I got in the truck and it wouldn't start. So then I had to rent a box truck.
YNEZ M.the mileage indicated almost a full tank of gas....was almost empty..I had to buy gas before I used the truck. Mileage indicated 9k ....actual mileage was 27k
LAWRENCE G.Our customer agent, Robert, was terrific. Competent, helpful, and with great people skills. He made the U-Haul experience something we'd do again.
DIANE C.The first location I visited at Broadway & Franklin Blvd was by far the worst service I've had with uhaul. They never answered their phone. They messed up my rental time and said I had to bring it back in under 4 hours when I was told over the phone I would have it the whole day (what I requested). The woman at this location was incredibly rude. I was on a time crunch to get to my destination. They had to refer me to the 65th street location to get the truck I needed. Completely out of my way. At least the gentlemen at 65th street were kind and helped me. It is a hit or miss with renting a uhaul. This experience was an inconvenience for me.
madison W.My mileage was incorrectly entered when I rented the truck. I informed the clerk who told me to let them know when I bring it back. I did what I was instructed upon my return yet was still charged extra more mileage than I ever estimated. Not a good experience at all
Tammi Lavette N.I guess expression the tow button thing. I didn't realize it until on freeway and it was hard to read it while driving. Otherwise great, thank you. Archived my once a year truck need for $60, fair deal
ELIA B.Site is cramped and hard to park, but the service was great and the technician seemed to hustle, knowing that moving people quickly through the process was good for business. I appreciated that very much.
MICHAEL G.The staff was courteous professional and the trucks were clean and well-maintained I have never rented a better truck excellent service
JAMES P.Excellent service!
JAMES P.Really liked the person working when we picked up and dropped off! Friendly and fun.
REBECCA W.Very friendly and helpful.
Nicole A.There was a very long wait. I thought the online truck rental process would have been quicker but I wasn't able to get the truck until almost 45 min after my reservation time.
Myvy N.Staff are not very personable, very brusque. But they did the job and it was overall a good experience, just not as good as other UHaul locations.
Jeffrey B.Excellent customer service!
CUCA S.This double verification process during pickup for long standing customers with no history of damage or problems is ridiculous. I will take my business elsewhere if this is continued.
JONATHON S.Luis has a terrible attitude, a bit of advice if you dont like your job please quit
ERIC R.