Finding an emergency contact protocol and having to use a smart phone to verify information is incredibly inconvenient when moving.ROCHELLE B.
Customer Reviews for U-Haul at 65th St
Sacramento, CA 95817
(& Hwy 50)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.TATIANA T.
Luis was very professional and everything went smoothly. ¡Gracias!ANGELA A.
El cliente no dejó un comentario.Oscar R.
El cliente no dejó un comentario.CHISOM U.
I answered yes to the clean equipment it I would say it would need some improvement at least on the outside of the vehicles. The inside of the vehicle was clean. Overall I was impressed by the general manager Robert. He was very knowledgeable and was friendly and patient. Kudos to him!Amanda G.
El cliente no dejó un comentario.Mark F.
Our attendant who helped us was Excellent!!JENNIFER W.
Personally I rent the truck then go to a car wash and rinse it off because I don't like driving around in a dusty truck. Other than that I am very pleased with the customer service.MICHELLE G.
El cliente no dejó un comentario.BOBBY H.
El cliente no dejó un comentario.KOOB P.
El cliente no dejó un comentario.ADRIANNA G.
The self check in process was a nightmare. They give you 3 different vehicle # options. The first truck was NOWHERE in the lot. The second was boxed in from all sides. The 3rd was there but did not have the dolly or blankets I paid for.Stevie W.
1) I rented a van this time and although it was clean, it did not drive well on the freeway. Noticed later in my rental that all four tires were not inflated correctly or consistently. I think this is why it was difficult to keep the vehicle straight in the lane at times. 2) I registered online and chose the mobile checkin. This was promoted as a time savor. It did not save time. Everything done on my phone is what was done on my previous visit by the clerk not using the mobile check in. The process stalled at one point and the clerk was no help. It stalled before I was able to confirm the feel level, the clerk thought it was the wi-fi, but going off the wi-fi didn't help. He said just take a picture. When I return Ned the vehicle, the person checking it back in has all the information on their hand held computer. Something really should be done to streamline the rental process. I have witnessed this slow frustrating process at a multiple location, not just the one I usually use.Kent A.
Moved what store to pick up and the 2nd store didn't have ex traparking and was rude.TEDDI T.
No customer parking and confusion during check-out are my main concerns. I elected to pickup/return my equipment via mobile application. During the pickup, I was told I cannot park in their lot and was advised to park at Target or the residential street behind the lot. Upon return, as I was in the middle of my mobile check-out, an employee came to "help" and check me out faster than I did and proceeded to tell me "I was done". I said I was checking out and he said, "I giving you your total sir". While I appreciate the courtesy, I elected to check my equipment in/out and was doing fine until I felt interrupted by an employee whom I felt was rushing me out of a process I chose to complete myself anyway. In the future, I will not visit this location again (closest to me) and let your staff deal with the check out at the next location I choose. Thank you for providing the equipment at the rates you do, I just feel your "tech" is not in step with your staff. Dan Pintor.Daniel P.
El cliente no dejó un comentario.HERMAN K.
El cliente no dejó un comentario.Lori S.
El cliente no dejó un comentario.Martha L.
I called ahead of time and used the website to make sure I could tow a small trailer with a Toyota Rav4. The guy said my hitch was too low then adjusted my receiver and ball and then it still didn't work out. I ended up having to rent a truck and a trailer. A $26 trip turned into $275 because of having to pay for the truck and the miles. Not to mention it took an hour and a half to complete this transaction. Also I was told the charges wouldn't be made until I brought the vehicle back but I was charged right away.HARLEY H.
The n young man there has a bad attitude and real sarcastic mouth. If I was a little younger I would have broke his jawCHARLES E.
The gentleman who was working the counter was fantastic! Very quick, professional and courteous. He explained everything to me very well!JEFFREY B.
El cliente no dejó un comentario.MINERVA A.
Truck smelled heavily of cigarette smoke & low tire pressure light on. Plus I was charged for gas although I returned to same level as pick up. I am still waiting for response on my disputeBecca P.
No customer parking. Had to park blocks awayDennis V.
Everything went timely especially being able to do a precheck in that saved a lot of time.John Y.
El cliente no dejó un comentario.STEPHEN A.
El cliente no dejó un comentario.Samantha A.
U-haul's system was down so I had to extend my reservation to three hours later; not the location's fault for sure. They called me once the system was back up so I appreciated that. Locked the key in the truck and so I called roadside asssistance and we were on hold for 2 hours only for them to hang-up on us, so I called a locksmith. Will ask for the insurance I bought to be refunded since U-haul was no help at all.Chelsea G.
Store was great, great customer service from the staff members. U-haul charged me twice, I was not able to received my purchased rental truck due to U-haul, caused me more time/money, and the website was bugging which did not aloud me to return my rental. This was the only time U-haul has disappointed me and I feel like this would absolutely be the last time I use the service. I come from a military background which required us to move all over the country. We have been using this company for years and this one time absolutely ruined it. I have yet received a receipt from returning my truck and am still waiting for my money to be returned for the rental I was not able to get due to U-Haul. My family will no longer be a customer of U-haul and if my money does not get return I will be taking it a step further. It is impossible to get a hold of a representative so that my issue can be resolved. This issue started on July 31th and still have not been fixed as of August 3rd, very unprofessional.PATRICK C.
1). The mobile check in did not work (my dashboard never gave me the option check out my vehicle) and i had to wait a long time in line to get my vehicle. 2) I reserved furniture pads but they weren't available, which led to my belongings being damaged.ROBERT T.
Great service! That morning (Aug 1, 2021) the whole system had crashed but Everet did a fantastic job.I have no words to express my gratitude.Franz S.
Arbitrary charges, the cleaning fee is only 50 yuan, and I am charged 20. I have not touched my car. I slandered I touched the car. I can pay you for the cleaning fee. I will not pay if the headlights are damaged.Zhen C.
El cliente no dejó un comentario.SCOTT C.
The location is far too small for a U-Haul location and getting in an out is very difficult.Lavell B.
El cliente no dejó un comentario.Angela K.
hire/pay/staff another worker in the morning to better assist customers. i had an appointment at 9:30AM, so i show up at 9:25AM, then had to wait for 40 minutes because there was only one person working at the uhaul facility. totally unacceptable. the uhaul employee did well, but the store needs two employees to assist customers. disappoinied with uhaul.MARCO C.
El cliente no dejó un comentario.Katrina J.
The person who was assisting us was very rude and unwelcoming. I made a reservation and was told that the dolly wasn't available. I was understanding about it because I get that things happen, but the way he handled the situation was very distasteful, lacking customer service tremendously. Maybe he was having a bad day, I don't know, he should've stayed home for the day.KAVIANA B.
El cliente no dejó un comentario.MARY M.
I had a 8:30 pickup did not leave it there until 10:30 in the morning, half the day was gone. Understaffed and very Moody for that time in the morning. I like Mather field locations better. A lot friendlier staffkevin W.
Have more than one person working upon store opening.DEBRA C.
Smoke free vehicalsANTHONY W.
El cliente no dejó un comentario.Ericha S.
The representative was overwhelmed he was the only one there. He couldn't or wouldn't a knowledgeable me. Very impersonal. He rushed thru the process I felt I was a inconvenience not a customerEDGAR L.
The last rental was dirty and they gave me a vehicle that was making squeaky noisesTABITHA P.
Very good agent and everything went smoothly.ALAN C.
Truck was swept on return but not to manager expectations so in the future one has to inspect carefully condition of cleanliness when picking up.KANG L.
The vehicle had a bad cigarette smell and was dirty on the inside but it only allowed one picture to be taken. The car they assigned me, they double booked it so we had to figure out which person was going to get the first vehicle, since the other one was trapped behind it. so it took me extra time to get where I was needing to pick up large furniture at a certain time. Good things, the staff was very nice and accommodating to the situation!Amanda H.
El cliente no dejó un comentario.TASHAY C.
The trailer tracks true as can be . No problems .WILLIAM P.
Staff had to rotate ball on my hitch to get proper height and safe hookup. Took extra time, no extra chargePHILIP M.
You need more staff. Wating for a long tome to be served. Was told I would receive my receipt via email. Have not and now need to follow up. Not sure why your staff prioritize answering phone calls and helping individuals on the phone over customers in the office who have been waiting, surely you should train them to answer the phone and let the caller know they are dealing with another customer and ask them to wait. The whole 2 phone calls was not communicated to me and is absolutely ridiculous.James K.
The after hours drop off was awful and didn't even work properly. My final total was insanely expensive for only having the truck for 2 hours. The staff at the location were great. Super helpful and friendly.KRISTINA A.
El cliente no dejó un comentario.Beatrice S.
My truck worked perfect! The general manager was friendly and accommodating! The person who checked me out was friendly and explained everything to me. The gal who checked me in was friendly, explained everything! Couldn't ha e asked for a better experience!BARBARA R.
El cliente no dejó un comentario.ANDREW K.
El cliente no dejó un comentario.Habib A.
The service was lousy I am not here to manage your your company but it needs a management reviewEdward C.
El cliente no dejó un comentario.MICHELLE G.
Robert and Luis are great employees at the Uhaul in Sacramento on 65th, very attentive, overall went out of their way to help me. However the call center for uhaul needs a better response time to answer calls. Twice they answered only to say hold please and never came back to assist me.ruth W.
El cliente no dejó un comentario.WENDY S.
El cliente no dejó un comentario.LORI G.
El cliente no dejó un comentario.Dan F.
El cliente no dejó un comentario.RYAN M.
The District Manager was very professional, informative, pleasant and definitely a people person. Also, Xavier was amazing, attentive and informative to every step in the process. Received amazing customer service during the reservation, pickup and drop off processes. Please give these folks a big KUDOS! Rae~RAE P.
El cliente no dejó un comentario.Jeffrey W.
El cliente no dejó un comentario.Peter T.
Keep cans cleanLIEZEL V.
Top notchANDRES C.
Staff were friendly and helpful!JOHN H.
It was easy to get my rental trailer, it was ready on time and clean. The only downside is the location of this Uhaul facility. It can only easily be accessed from the southbound side of 65th Street due to the amount of traffic.JOHN F.
El cliente no dejó un comentario.NORA Z.
El cliente no dejó un comentario.Jezreel C.
El cliente no dejó un comentario.EILEEN S.
I liked the 24/7 pickup process. Easy and quick.Sherry M.
Great customer service!LAURA D.
Very small lot, like an old 2-pump gas station.Stanton P.
Thanks again for always taking care of my needs.robert H.
El cliente no dejó un comentario.JACLYNN P.
Although employees were very nice professional and helpful I did not appreciate the fact that I reserved a utility Dolly and there weren't any available and no one contacted me to let me knowYOLANDA H.
There is no parking for personal vehicles, you have to park in a parking lot across the street. Staff was nice but there were not a lot of employees to help customers so the lines took forever. Additional resources in store would be nice. I'll likely go to another location just for the ease of being able to park my personal vehicle on-site rather then in a distant parking lot.RALPH C.
El cliente no dejó un comentario.KENNETH B.
This was the very best uhaul experience I have ever had- and I will only rent from this location in the future!KATIE J.
El cliente no dejó un comentario.CLEMENT W.
El cliente no dejó un comentario.Jonathan K.
be sure to tell customers about the verify of equipment conditions before they leave instead of just texting them.Erin K.
You Guys are great Be always like same.Ganesh T.
had a difficult time checking in the vehicle after hours with the app took me about 30-min to figure it out and to call someone to assist me. Customer service was closed. I had to share my location in order for me to complete the return vehicle?Jennifer F.
El cliente no dejó un comentario.CHELSEY S.
We showed up at 8am on the dot for our reservation we made online for 8am. We waited for over an hour in line (only 2 people ahead of us) before we got our U-haul. Terrible customer service, the guy very rude and acted like he had no care that there was a line our the door. We asked the man working if we could drop off the U-haul at 7pm instead of the original time listed for 5pm and he said it wasn't a problem. Well he never changed it and the store was calling us thinking we were late and we weren't. Very disappointed over an hour of our time was wasted this morning when we could have used that extra hour for moving. Especially when I did everything online to ensure it would be a quick and painless pick up. It was the opposite of quick and painless.MEGHAN M.
El cliente no dejó un comentario.Fernando R.
El cliente no dejó un comentario.PHILIP T.
El cliente no dejó un comentario.Elizabeth R.
El cliente no dejó un comentario.CYNTHIA M.
This office is still one of the best places in town to rent a truck. And what makes it so reliable is the lady who works there in the morning. U will know who she is because she is very KIND AND SMART AND KNOWS THE BUSINESS SO WELL .!! Say Hi from me next time U need to rent a truck or van there .!!!MARCO S.
There was one manager and one employee working the morning we picked our truck up. Both were courteous but location was understaffed. Also, while waiting their computer system went down. After a lengthy wait to pick up our truck which had under 1/8 gall gas, we drove to a gas station. I went to open the back to check for the dolly I had reserved and found someone's padlock on the door. So back to the Uhaul we went to get it unlocked, only to find there was no dolly. Nice people but need help.Glen V.
First I was sent to give my rental, when I got there a towing co. Was there and they said they are out of contract with u haul and don't know anything about it. So I called and went through different calls then I had to drive 6 miles in the bz streets of Sacramento down town 65 street and drop off on that location that location is a mess equipment wise and staff wise need way more training please,SHAKEEL MOHAMMAD A.
Slow, everything about this was slow with only one person working compared to other locations in SacramentoJohn A.
Servicios adicionales en esta ubicación
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