Customer Reviews for U-Haul at 65th St

4049 comentarios

2738 65th St   Sacramento, CA 95817
(& Hwy 50)

(916) 739-8168

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(916) 739-8168

2738 65th St
Sacramento, CA 95817
(& Hwy 50)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

This was the very best uhaul experience I have ever had- and I will only rent from this location in the future!

KATIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLEMENT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan K. 
Clasificación:
4.0

be sure to tell customers about the verify of equipment conditions before they leave instead of just texting them.

Erin K. 
Clasificación:
5.0

You Guys are great Be always like same.

Ganesh T. 
Clasificación:
3.0

had a difficult time checking in the vehicle after hours with the app took me about 30-min to figure it out and to call someone to assist me. Customer service was closed. I had to share my location in order for me to complete the return vehicle?

Jennifer F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHELSEY S. 
Clasificación:
2.0

We showed up at 8am on the dot for our reservation we made online for 8am. We waited for over an hour in line (only 2 people ahead of us) before we got our U-haul. Terrible customer service, the guy very rude and acted like he had no care that there was a line our the door. We asked the man working if we could drop off the U-haul at 7pm instead of the original time listed for 5pm and he said it wasn't a problem. Well he never changed it and the store was calling us thinking we were late and we weren't. Very disappointed over an hour of our time was wasted this morning when we could have used that extra hour for moving. Especially when I did everything online to ensure it would be a quick and painless pick up. It was the opposite of quick and painless.

MEGHAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando R. 
Clasificación:
1.0

El cliente no dejó un comentario.

PHILIP T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
3.0

El cliente no dejó un comentario.

CYNTHIA M. 
Clasificación:
3.0

This office is still one of the best places in town to rent a truck. And what makes it so reliable is the lady who works there in the morning. U will know who she is because she is very KIND AND SMART AND KNOWS THE BUSINESS SO WELL .!! Say Hi from me next time U need to rent a truck or van there .!!!

MARCO S. 
Clasificación:
3.0

There was one manager and one employee working the morning we picked our truck up. Both were courteous but location was understaffed. Also, while waiting their computer system went down. After a lengthy wait to pick up our truck which had under 1/8 gall gas, we drove to a gas station. I went to open the back to check for the dolly I had reserved and found someone's padlock on the door. So back to the Uhaul we went to get it unlocked, only to find there was no dolly. Nice people but need help.

Glen V. 
Clasificación:
1.0

First I was sent to give my rental, when I got there a towing co. Was there and they said they are out of contract with u haul and don't know anything about it. So I called and went through different calls then I had to drive 6 miles in the bz streets of Sacramento down town 65 street and drop off on that location that location is a mess equipment wise and staff wise need way more training please,

SHAKEEL MOHAMMAD A. 
Clasificación:
1.0

Slow, everything about this was slow with only one person working compared to other locations in Sacramento

John A. 
Clasificación:
5.0

Quick and easy return

James L. 
Clasificación:
4.0

We love how easy it is to rent a trailer at UHaul.

RANDOLPH C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

New appliance dolly was an excellent piece of equipment to make appliance moving go smoothly. And the owner didn't turn us away as we arrived 1 minute to closing with our small trailer. No issues with the trailer nor dolly in full day of use. And excellent customer service above and beyond. Highly recommend!

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LONNIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo V. 
Clasificación:
4.0

Overall good customer service.

Luis R. 
Clasificación:
5.0

I didn't think about it at the time because I had a lot on my mind, but my light cover plug was not returned to me. The attendant attached & checked my electrical, but didn't give me my cover for my electrical light plug.

Nola B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVAN S. 
Clasificación:
2.0

Understaffed and very crowded, though the one employee there was friendly. Not having parking was an inconvenience.

Luke A. 
Clasificación:
3.0

expensive. And I never got the recept after returning the vehicle so I don't know why I was charged extra.

Wai W. 
Clasificación:
5.0

Great service!

Luis R. 
Clasificación:
1.0

Customer service was poor.

Harold S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly G. 
Clasificación:
5.0

No comment

WINWRIGHT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE D. 
Clasificación:
1.0

Get anyone else besides the person who helped me. Literally any other person would be better. I regret going there and will never return. He was extremely unprofessional and lewd (he discussed female genitalia with his coworker openly), he was distracted and took sooooooooooooo long, I almost walked out, and he kept calling me Doug. “Here you go, Doug.” “You're good to go, Doug.” My name is Tom, I repeated and spelled my name to him multiple times during the process and he took pictures of my license. He kept reminding me how much time he had until he was off. Didn't even go over the truck with me. I thought I was good to go, but turns out I was supposed to check the truck, document the mileage, and look for damage. He should have reminded me. When I returned the truck, the woman who helped me wanted to know why I said I was glad to see her and not the man from the day before. I wasn't gonna bother telling her, because there was someone standing right there, but she insisted that I waste the next customer's time and explain why I wasn't happy with dude from before. The entire experience makes me want to tell everyone I know not to use Uhaul. I'm glad my partner wasn't with me to hear the vulgar conversation.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY A. 
Clasificación:
5.0

🤗

Mckinley G. 
Clasificación:
3.0

I still haven't recieved my receipt or how much you charged me

Denise C. 
Clasificación:
5.0

Regarding 9-foot cargo vans I have been renting each April for several years, I'm not a fan of the GMC model ... reduced visibility in the cab, “swinging” side doors (as opposed to the single sliding door), etc. Would strongly prefer that my future rentals involve the model I got in 2016, 2017 and 2018 — I believe it was a Ford Transit.

Jeffrey W. 
Clasificación:
5.0

A very easy experience and affordable

CHARLES L. 
Clasificación:
5.0

Compliment your employees on our behalf !🇺🇸 They work hard for you and us ! Sincerely, Lisa and Loren Lowe

Loren L. 
Clasificación:
3.0

went into the store to pick up the truck I'd reserved. Employee was sitting behind the counter staring at the screen. after several minutes of being ignored I realized she was on the phone with a customer and had a bluetooth. really, it takes nothing to look up and indicate I see you and will be with you soon. then the whole mess of getting a text to upload a driver's license which took a couple minutes and logging on to u-hauls guest wi-fi. finally, after returning the truck after 9 miles and putting a gallon of gas in, another employee told me the charge was $11 more than quoted. when I asked him why he told me it was for gas. after I told him how far I went and that I just came from the gas station a block away he said he would "waive" the gas fee. all in all, not a good experience

GREGORY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela R. 
Clasificación:
3.0

30 bucks more and i put my own gas and returned on time

Sonya M. 
Clasificación:
5.0

Staff member "Erin was exemplary. She listened to my needs and crunch time. Erin researched her schedules and was expedient on securing a truck for for 2 days despite the demand for rentals this week/weekend. Commendations to your representative "Erin" for demonstrating excellence as she did her exploring, accessing and explaining to me step by step what to do. "Fantabulous, Erin". Retired 73 years old school teacher. Your Folsom 65th is a great team. B. Biederman

Bette B. 
Clasificación:
5.0

The U-Haul Location on 65th is amazing. However your customer service call Center's are terrible. Last year I spent over $9k from my company to you. And now I can't even rent a truck for longer then an 24 hr period. I have to book daily trucks and then told me today I'm Not allowed to do that. Your team would rather them sit or possible rented out to a family than take multi day rental from one person. What is the sense of that ?

Adam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Klaus P. 
Clasificación:
4.0

staff was friendly a sticker about lights automatically turning off would be helpful.

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINA W. 
Clasificación:
5.0

Love this location

Adam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dmitry Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Woochul J. 
Clasificación:
5.0

The woman who keeps helping me there has been so amazing!! Everyone there has been kind and helpful!!

Gina W. 
Clasificación:
5.0

I would like to commend your service person, Kaylah, for her above and beyond the normal service. She was friendly, knowledgeable, courteous and above all, a tremendous help. Please acknowledge her. She's the reason I will continue to use this Haul store. I have been using this store for over twenty years for my rental, propane and trailer hitch needs. Thanks, Kaylah!!!!

BRUCE B. 
Clasificación:
1.0

Since my last rental a month ago, this locations policy re customer parking has changed. Parking across 65th street and walking over (if you use the light, which I did since 65th is incredibly busy) and walking back adds a minimum 15 minutes to the rental. Next time, I'll shop other locations before renting here.

Mary M. 
Clasificación:
3.0

The place reaked of marijuana

ANDREAS P. 
Clasificación:
2.0

Rental was marginally cleaned in the cab. Refused to adjust charges for unused pads that come with the rental.

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DWIGHT M. 
Clasificación:
5.0

More hand dollys on hand, otherwise a very good experience overall

BRIANJAMES R. 
Clasificación:
4.0

Truck wasn't perfectly clean, but acceptable.

COLLEEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas A. 
Clasificación:
3.0

I will NEVER come to this location Again. The customer sevice was the worst I have EVER received.

Pamela P. 
Clasificación:
5.0

Very convenient location; it could use a big ‘Do Not Enter' sign at the first driveway as it seems designed to enter from the second driveway. The staff is completely amazing and efficient here.

JOHN K. 
Clasificación:
5.0

No improvement great service friendly staff

Virginia D. 
Clasificación:
5.0

The truck bed wasn't swept when it was rented to me.

William G. 
Clasificación:
5.0

Renting the truck was easy and everyone was friendly. The online check in process was not easy to use as the website and app kept kicking me out and was never able to check in.

Kristan J. 
Clasificación:
1.0

The whole 19 a day is a whole scam

Hugo S. 
Clasificación:
4.0

Everything was good customer service was great over the phone and the ladies at the location

Anna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrain L. 
Clasificación:
5.0

Great location, they worked with my time frame, and got me in and out quickly no problems. Thank You guys.

Billy B. 
Clasificación:
5.0

All the employees were helpful, kind, and courteous. Hard to find these days. Tremendous job.

LEONARDO H. 
Clasificación:
3.0

The outside of the trailer was so dirty you couldn't tell it was a Uhaul trailer. I washed it myself because I didn't like the idea of pulling a dirty trailer. When I mentioned it to the attendant, she said they didn't have the means to clean it, which was odd to me the outside of

Ronald B. 
Clasificación:
5.0

Excellent service at pickup and drop off. This location is great and I will rent again in the future.

TERESITA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAU T. 
Clasificación:
3.0

Why was I charged twice

ANNEL I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey V. 
Clasificación:
5.0

Another great experience I will continue to rent from this location as the transactions are seamless and The staff is very friendly and helpful.

Robert H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob U. 
Clasificación:
5.0

The staff are well trained and the customer service was excellent. Thank You so much.

Sharon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall S. 
Clasificación:
5.0

You for always providing me with quality equipment when needed. The staff is very friendly and helpful This makes getting in and Alba facility that much easier thank you.

Robert H. 
Clasificación:
5.0

Nothing really ,Nice

RENA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony M. 
Clasificación:
5.0

Nothing really, really nice 👍🏽

RENA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karla S. 
Clasificación:
2.0

No one way drop for just 70 miles away should not cost as much as it did no free millage for return trip and truck had 1/4 tank of gas and when I brought it back I had 1/2 tank of gas you guys took me for 45 dollars of gas and 2 rentals with no drop you guys a rinky dink company and would not recommend I want me 45.00. Dollars

REZSUA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rex M. 
Clasificación:
3.0

The owner helped me, but was rude. My online reservation was cancelled without notice. New rental paperwork had to be processed twice. It took me 45 minutes before I could leave with the rental truck. I will find a new location next time I need U-Haul services again.

Debra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIA V. 
Clasificación:
1.0

Refused to help, disrespectful. I have already made a formal complaint to Uhaul and will most likely not use Uhaul again.

STEVEN J. 
Clasificación:
5.0

partner with car wash service for customers during rental time.

Kevin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

APURVA B. 
Clasificación:
3.0

The rental was a 24" which was poorly maintained. The seat did not adjust up or down, and it drove really rough. I had the rental for 4 hours a d was charged $67.00 which was outrages!

JANAY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUNG S. 
Clasificación:
5.0

Staff was very helpful.

William S. 
No se han enviado comentarios para esta ubicación.

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  • Ícono de propano
    Propano

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