Customer Reviews for U-Haul at 13 Mile & Ryan

3,827 comentarios

31010 Ryan Rd   Warren, MI 48092
(@ 13 Mile Rd)

(586) 977-8070

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(586) 977-8070

31010 Ryan Rd
Warren, MI 48092
(@ 13 Mile Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very friendly and helpful staff. They were so pleasant!

shadia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shala B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guiseppe G. 
Clasificación:
2.0

The associates were more focused on their private conversations about growing marijuana than my needs. The truck's alignment was HORRIBLE. I had to hold the wheel as though turning to the right simply to drive straight, and it veered constantly. The transmission seemed to be off as well since it would struggle to get up to speed and then suddenly kick into gear and jolt forward. On top of that, it's advertised that renting a 15' truck costs 29.99 for the day, but after taxes and fees BEFORE driving it, the price goes to more than double that. And upon bringing the truck back (minus 1/10 of a tank of gas), that double-price more than doubled again. So what should have been a maximum $60 rental including miles driven became a nearly $130 rental. This is the worst experience I've ever had.

Tommy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

benjiman V. 
Clasificación:
5.0

Everything aspect of my rental experience was great, great customer service and great equipment

Randall N. 
Clasificación:
5.0

Courteous and professional services . Friendly staff.

Michael H. 
Clasificación:
5.0

I'll be back

Anison R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
3.0

Inspection of all vehicles and fix all minor and major problems. My drive was very uncomfortable due to malfunction of driver seat adjuster was broken.

Ronnie C. 
Clasificación:
5.0

Very friendly staff and great customer service. I'll used this location again and I'm telling my friends too.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

brendan H. 
Clasificación:
4.0

I was charged 20.25 for gas and I only. drove a total of 15 miles .I feel this to be a little excessive.

joseph O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendrick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saleh R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

Every single staff member is awesome and super knowledgeable. I am glad I came to this location because I am not sure if staff of another location could have provided this high level of customer service and satisfaction.

Muhammad J. 
Clasificación:
2.0

I rented a 10 inch truck. I was not informed that a ramp would not be available on this truck. Nor is it advertised that its not available. It made my move very difficult and challenging. And much longer than anticipated. Communication is very important! And one of my movers hurt himself trying to load the heavy office desk I have. This would not have happened if we had a ramp!

LISA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZMINE MARIE W. 
Clasificación:
1.0

Dirty trucks, no blankets, locks don't work AND, top it all off, HUGE holes in the roof that aren't visible upon inspection by the customer. Not only did our irreplaceable belongings suffer severe water damage, but now we have to go thru the hassle of making a claim when we're in the middle is moving and remodeling a new home. THX! Ain't nobody got time for that! Try actually INSPECTING these trucks! Have an employee accompany a customer to make sure a truck is in working order.

Holly P. 
Clasificación:
5.0

Excellent!

Muhammad C. 
Clasificación:
5.0

Great job, thanks for the help.

John G. 
Clasificación:
3.0

The back of the truck had not been cleaned

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenine B. 
Clasificación:
5.0

I will recommend my friends use Uhaul.

lukman U. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vanita J. 
Clasificación:
5.0

Always happy with Uhaul Services

diana C. 
Clasificación:
5.0

Very satisfied every time I go there and I usually go twice a month

BRADLEY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

david K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim R. 
Clasificación:
5.0

Nothing. I absolutely loved my experience with uhaul and will highly recommend you to all my friends and family

Carrie H. 
Clasificación:
4.0

The staff was very friendly and helpful. Everything went smoothly. I wasn't expecting such a pleasant and expeditious experience. Thank you, to the 13/Ryan rd team…..

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

nassr M. 
Clasificación:
5.0

El cliente no dejó un comentario.

rafy J. 
Clasificación:
5.0

Super easy and convenient as a first time uhauler. I will be back!!

Melissa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ghassan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lido A. 
Clasificación:
5.0

A lil bit dirty other than that great experience great employees make you feel at home great job

Jerry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheryl S. 
Clasificación:
5.0

Excellent customer service and friendly

Carhy J. 
Clasificación:
1.0

I got over charged almost 500.00 they made a mistake and when I called to address the situation they hung up. I then called the general manager and explained the situation and he hangs up. Worst place over and they over charge you and lie about it. I have the proof and filed a complaint.

Kevin K. 
Clasificación:
3.0

The van I rented was dirty inside and out. The pictures in the beginning of the checkout process did not show any damage but there was actual damage to the vehicle. The vehicle smells like smoke as well.

Kristen B. 
Clasificación:
3.0

The young man who helped us drop off the vehicle transporter was very helpful and pleasant. But the following day - NO! Not in the least nor did he seem at all concerned with issues we brought up with the truck. It's sad to think ppl do the bare minimum at a place of employment.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry M. 
Clasificación:
5.0

I reserved a truck at the location online when I went in and told him I had a reservation for a truck he looked it up and he said there wasn't one. So I blame the Internet for not taking my reservations

Larry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marek P. 
Clasificación:
5.0

Water leaked on my shoulder my entire trip. Door seal problem or aomething but i was very irritated.

Ghalia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cesar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick T. 
Clasificación:
3.0

Make sure that customers returning after hours know about the self check in after returning equipment to avoid the fee! I was not happy when I saw my receipt the next day for something that would have been quick and easy to do myself

JENNIFERSUZANNE M. 
Clasificación:
5.0

Your remote return, location finder did not work

Michelle H. 
Clasificación:
1.0

Terrible service from emploee. 10 people waiting in line while he shot the shit with another customer for almost 10 minutes about random things. Told me I couldn't get a different truck than what I had on reservation although the uhaul system said available...then when I returned truck I went inside after talking to another customer by the propane. It was 20 degrees and windy outside. He was about 70 years old. He asked if I could get an employee. He said he was in line for 15 minutes then they told him to wait outside. He said he was there over 10 minutes and no one has come out. I went inside and 2 guy employees sitting at counter talking and eating chips. I told them the guy waiting. They said yeah we know we will get him! WHAT A JOKE. THAT IS WHY I GO TO HONE DEPOT AND GET HERTZ!

Timmy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emad K. 
Clasificación:
4.0

Overall great experience

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artis C. 
Clasificación:
4.0

1. The truck's check engine light was light the entire time without explanation. It ran okay, but whenever it hesitated, I wondered if I was going to get stuck. 2. I only drove about 35 miles today with the truck, but needed to put in almost 8 gallons of gas to get the gas gauge back to the original amount. Does the truck really get 4-5 miles per gallon???? I'm planning on needing another truck in a few weeks that will need closer to 60 miles of travel...I will go elsewhere if this anywhere close to typical! 3. The app did not let me complete the return process. I tried a number of times but it stalled when it wanted a photo of the odometer and gas gauge...it allowed me to take the photo and tried to upload it, but then wouldn't upload or give me any warning of issues. Overall, I was frustrated by the amount of time needed to use the app, both at pickup and the failure of the app at return. I did go inside and the worker was available and took care of the rest of my check in.

Robert C. 
Clasificación:
5.0

U-Haul personnel were very understanding about my worker trying to use the U-Haul pick up truck to hold me hostage by not returning the truck. They got the truck back to your facility without any problems when I told them the address where the truck was located.

JAMES G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bradley P. 
Clasificación:
3.0

clean the truck out before renting

Phillis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gordon P. 
Clasificación:
4.0

Good Job, Friendly, would do business their again

ROBERT M. 
Clasificación:
5.0

Hidden insurance charge of $14 without my knowledge

Hongjun Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Selwyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassie B. 
Clasificación:
5.0

Made moving easy

Alan P. 
Clasificación:
1.0

One of the employees was so rude he was literally yelling at customers. I will NEVER go back to this location!! If someone doesn't want to do their job then maybe they shouldn't work there!!! Disgusting employee behavior!!!!

Maradoona P. 
Clasificación:
5.0

Nice Customer service. pleased for the service I received. ¡Gracias!

Samir A. 
Clasificación:
2.0

The online rental process didn't work, I had Togo through the whole rental process again with the associate. The location opened almost a half hour late outing me behind schedule.

TIMOTHY GERALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaw N. 
Clasificación:
5.0

Nothing that I can think of. Super friendly people there!

Nick D. 
Clasificación:
5.0

Overall, renting and returning the truck was a great experience, the interior of the truck was spotless, moved along good on the highway! Our dealings with both gentleman was a good experience, I will continue recommending U-haul to everyone who needs a moving veh icle!

JOHN CHARLES W. 
Clasificación:
3.0

Truck was damaged and had a exhaust leak, they had newer trucks on lot, and gave me the oldest truck they had. Didn't make any sense to rent out a damaged and leaking exhaust vehicle. Would not recommend this location to anyone.

Leon S. 
Clasificación:
5.0

Fast and efficient customer service

Dwane W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNESTO M S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA MARIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
3.0

Friendly

jonathon S. 
Clasificación:
4.0

This was the second location I had to go do to get a truck. While the actual pickup location was good and the staff was helpful, it was very inconvenient to have to go to multiple locations to find the truck I wanted. The truck at the original location I went to would not start, so they were able to send me to this location.

Rachel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
5.0

Mark was very helpful. He explained to me the cost of everything I needed to know.

Rabie A. 
Clasificación:
2.0

I reserved a uhaul truck in advance to help move my mother in law to an apartment. I called day before to let them know I maybe be late due to her being released from hospital in am. Guy at the location stated that's fine because you get the truck for 24 hrs, if need. I only needed for 3 hrs . I show up at 11am, it's day of snow storm, too. I guy immediately said, "Your Late" I apologized and even said I had a rough morning. He than said,"you know we have a location in Madison hgts. Well I always come here for my propane needs. He said again well there is one in Madison hgts 11 John r with an attitude and Rude. Didn't seem happy to have my business. I live in Madison hgts but you still are closer. I'm at 13 dequindre and u guys at 13 ryan. Anyhow, I didn't feel need to explain..The guy was rude and didn't seem happy at all to service me. I guess he rather send people to a different location in future. Awful customer service and bad attitude. I had it back less than 3 hours. Didn't appreciate his attitude as I couldn't get away at my job talking to customers that way.

Michele A. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

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  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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