Customer Reviews for UB Collision Express
(U-Haul Neighborhood Dealer)

24 reviews

2632 S IH 35   New Braunfels, TX 78130

(830) 515-5823

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 515-5823

2632 S IH 35
New Braunfels, TX 78130

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KATHY B. 
Rating:
1.0

I was overcharged by more the $200.00 and I'm still waiting to get this resolved. I've talked to the local UHAUL store as well as the area manager. My next stop will be the Better Business Bureau if this isn't resolved .

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Granger W. 
Rating:
3.0

Excellent customer service...dificult location to get to trailer hookup

Ted R. 
Rating:
2.0

Customer did not leave a comment.

Sean E S. 
Rating:
5.0

Do more to elevate this site as a preferred New Braunfels location. Highly energetic, enthusiastic and competent.

JA S. 
Rating:
4.0

I returned the truck Monday evening, but am being shown as turning it in on Tuesday evening. I gave the keys to a gentleman Monday night who said he would return it in the system that same night. I hope his delay in returning the truck did not result in me losing any return funds on the truck while it was in U-Haul's possession.

LARRY P. 
Rating:
5.0

EZ Turn in process. However, not sure if I'm due refund for early turn-in. Receipt doesn't show it.

FRANK L. 
Rating:
1.0

Customer did not leave a comment.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

LEEROY E. 
Rating:
4.0

Customer did not leave a comment.

LINDA Q. 
Rating:
5.0

Great customer service!

John S. 
Rating:
3.0

They were very nice and knowledgeable. It was at a mechanic shop so definitely not an upscale office. That is to be expected though

Tina P. 
Rating:
4.0

Customer did not leave a comment.

BERNARDO I. 
Rating:
5.0

Customer did not leave a comment.

ANDRE D. 
Rating:
5.0

Customer did not leave a comment.

STUART A. 
Rating:
3.0

Customer did not leave a comment.

Rashmi B. 
Rating:
1.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

800 u-haul service was friendly but not very helpful. I had to go to the drop off location and she contacted uhaul to find me a trailer.

james Y. 
Rating:
3.0

The gentleman was very welcoming & friendly. Very helpful in hitching up the trailer and testing everything thoroughly.

Karla L. 
Rating:
2.0

I was charged a $100.00 Rental Tax? No dollies or boxes.Plus Auto Transport was $248.00 Not $149.00 as Quoted. i will not reccommend U-Haul or use U-Haul again. Roland Montagnino

roland M. 
Rating:
4.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

This was not my original drop off location. My original drop off location was 920 IH 35 S. New Braunfels. I went there to drop the truck off and was told because she had lot space issues I had to drive the truck a mile down the road to the new address. Why couldn't someone from there come a mile down the road and get their truck? Why did I have to do it? She told me if I didn't do it they would charge me $250. Anyway, what's done is done but I won't be using uhaul in the future.

JONATHAN A. 
Rating:
3.0

Customer did not leave a comment.

SCOTT C. 
No reviews have been submitted for this location.

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