Customer Reviews for USA 2 Go Quickstore
(U-Haul Neighborhood Dealer)

414 reviews

400 Ann Arbor Rd W   Plymouth, MI 48170

(734) 459-5943

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(734) 459-5943

400 Ann Arbor Rd W
Plymouth, MI 48170

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jeffery Moore 
Rating:
5.0

Customer did not leave a comment.

Ketan Patel 
Rating:
5.0

Great group. They were closed when I got there. The mgr was doing paperwork and still answered my questions. Excellent customer service. B

Robert Skalski 
Rating:
4.0

The app was a bit buggy during check-in. The section where I needed to take ID pictures kept resetting and we had to use the chat to actually check in. Everything else was smooth.

Chris Puzzuoli 
Rating:
5.0

Commerical Customers need better pricing!!

DAN BYWALEC 
Rating:
5.0

Customer service was great! Friendly and kind men!

Kelly Komis 
Rating:
5.0

Representative was very friendly and helpful.

Ara Kabodian 
Rating:
5.0

This time the truck cargo area was dirty and had loose appliance hand truck , loose regular hand truck and open moving blankets…none of which we ordered. Other rentals from this location have been perfect

DEBRA LYNNE TRAINOR 
Rating:
2.0

Charged for a dolly when one was not available

Ann Taylor 
Rating:
5.0

Customer did not leave a comment.

Piotr Zukowski 
Rating:
5.0

Everything is fine

ayshia qureshi 
Rating:
1.0

Went to pick up after hours and the wrong key was in the box and the 1800 number was unmanned. Drove 10 miles and must have not put in enough gas. Was charged for 8 gal of gas plus a $30 fee, very excessive! Will use another company next year!

Jessica Vigenski 
Rating:
5.0

Keep up the Exceptional Service Thanks Chief Kind Heart

howard dowell 
Rating:
5.0

Customer did not leave a comment.

Laura Stockton 
Rating:
5.0

Very fast service thank u

Thomas Camp 
Rating:
5.0

Customer did not leave a comment.

Alessio Kurti 
Rating:
5.0

Customer did not leave a comment.

Mark Switala 
Rating:
5.0

Customer did not leave a comment.

AARON DAVIS 
Rating:
4.0

Customer did not leave a comment.

Thomas Mingledorff 
Rating:
5.0

Customer did not leave a comment.

William Gripman 
Rating:
5.0

Customer service was great! I showed up late to get keys but the gentleman in charge was still around and so nice to help me get the key after hours.

Eric Madden 
Rating:
5.0

Joey, the manager of this location is great. Super competent.

JOHN MCEVOY GOODE 
Rating:
1.0

App to return uhaul was not working properly, no staff for uhaul to assist--was charged unexpected fees that were not explained. Should have been contacted regarding extra fees. Would not recommend use to a friend.

Victoria Carroll 
Rating:
5.0

Joey made it all right !

Mary Manger-Lehnert 
Rating:
1.0

Customer did not leave a comment.

Toni McCloain 
Rating:
4.0

Clean but needs brake fluid I think.

Edward Connolly 
Rating:
5.0

Customer did not leave a comment.

joseph mazzocco 
Rating:
5.0

Customer did not leave a comment.

Walter Zawisza 
Rating:
5.0

Mechanically, it was fine, but it was extremely dirty in the van. Looked like wood had been hauled after chopping/sawing. Nails, screws, etc

EDWARD B CONNOLLY 
Rating:
3.0

My rental on 12/3/23 was great. After that rental I received multiple calls and texts about an additional rental on 12/4. I had not made this reservation and 1 of your employees told me that I was going to be charged again.

Stasha Picard 
Rating:
5.0

The inside was a mess and had clearly NOT been cleaned out (not driver’s compartment, storage area).

Edward Connolly 
Rating:
5.0

Cool guy. Clean truck. Very helpful and honestly a convenient set up. I mean you got a car wash the gas station so there's no reason you should be turning in a underfilled and dirty truck and there's no reason why a dirty truck should be going out very pleasant experience with this location.

MICHEAL JOHNSON 
Rating:
3.0

Offer cheaper rates/clean inside of vehicle more thorough

Patrick Matigian 
Rating:
1.0

Customer did not leave a comment.

Zachery Jones 
Rating:
5.0

Customer did not leave a comment.

precious cobb 
Rating:
5.0

In and out. Drop the keys and was on my way. It couldn’t have been easier

Scott Pasiak 
Rating:
5.0

Customer did not leave a comment.

Joseph Smyth 
Rating:
4.0

The app needs to be streamlined. I had to pick the truck up off hours so did not have the opportunity to deal with staff. The need to contact a 3rd party is completely absurd. I cannot think of another retail circumstance where that would occur. Frankly if I wasn't boxed in on time I would have left and secured a truck elsewhere.

Anthony Minghine 
Rating:
5.0

Customer did not leave a comment.

Lesha Jones 
Rating:
3.0

Customer did not leave a comment.

Ryan Meekma 
Rating:
3.0

The inside of the truck was filthy. Looks like it was used by a landscaping outfit prior to my use. Lots of dirt that I had to sweep out.

Scott Ragland 
Rating:
3.0

Customer did not leave a comment.

Joseph Xuereb 
Rating:
4.0

Customer did not leave a comment.

steven steffy 
Rating:
5.0

Customer did not leave a comment.

Edward Pitts 
Rating:
1.0

wasn't the staff fault they did their best. took almost 40 mins to check in, system issues. got to my destination (hour plus away) to find out there was NO ramp. i will never rent another truck from this location. I tried to call back to speak with mgr next day to explain how upsetting this is NOT having ramp to move restaurant heavy equipment. But i was told to call back. Didn't waste anymore of my time. Over all what a sad experience. Thank you for sending me a chance to leave a review. Maybe it will make a different for someone else.

amy hilton 
Rating:
4.0

How much am I being charged? $109 pending used a van for 2 hours

BOBBY NAKEV 
Rating:
3.0

Truck had half tank of gas, drove 23 miles was just a hair under half tank after return and was charged $40 for not filling the tank up, it wasn't full when I got the truck. Also got to the location, computer was glitching according to the associate, so they told me to call uhaul 1800 number to change rental time from 4hrs to 24hrs. Had to call them back after I got a receipt through email saying I had to return the truck in 4hrs when 1hr when spent trying to pick it up, and I had changed it from 4hr rental to 24hrs.

Mike Richards 
Rating:
5.0

It was raining very hard when I picked up the utility van. The staff did not offer to walk me to the van to inspect it for any damages, he told me the number and gave me the keys. Just getting to the van, I was soaking wet. At the desk I received a text with a link to share the condition of the van. When I clicked on it, I received a message the link had expired. The bottom of the drivers door had a thick black rubber piece hanging out. The inside of the van was very dirty, it looked like dirt or gravel was hauled in it. I cleaned this so I could load my event items and not get them dirty. this is the first time I experienced a dirty rental.

Mary Anne Pacheco 
Rating:
3.0

I booked the vehicle for grand river location and i got it from ann arbour location. And information came to me just an hour before pickup. Location was far from my home as well. Not satisfied.

Jojimon Joseph 
Rating:
5.0

The lady who attended to me was very helpful. She was friendly and tried her best to get me going with my business and my van. 🚐 🤩

Mea Matchett 
Rating:
2.0

Where do I start. I signed up for mobile delivery but it apparently was set up for hand delivery. Manager had almost left and was reluctant to stay but did to help me. Numerous problems with the website. Had to call back a number of times. Made me an hour late

Joseph Xuereb 
Rating:
4.0

Customer did not leave a comment.

MARK HAITHAM DAGHER 
Rating:
4.0

Customer did not leave a comment.

shawn Brock 
Rating:
5.0

Customer did not leave a comment.

Mark Richter 
Rating:
4.0

Customer did not leave a comment.

Jennifer Parrinello 
Rating:
2.0

I did a mobile check in on a Sunday, since they don't have anyone working there on Sundays. After struggling to get all checked in on the app. I finally get the code for the key box, no keys were in it. I had to go behind the counter and grab them myself. Then the app wouldn't let me return the truck. I had to go through the website and that finally worked. I will never use the mobile check in again.

Chance Wood 
Rating:
5.0

Clean vehicle. Well maintained. Good customer service Not a major concern: the vehicle return procedure should be mentioned at the pick-up

Ion Gligor 
Rating:
2.0

we rentd on line, registered on line and when we got to location luckily for us a U2Go employee just happened to be there. he told us the location was supposed to be closed on July 4. our online checkin did not appear and we had togo thru it all again. If he had not been there this would be a totally different review - equipment ran fine and was clean. However your website and all communications led us to believe we could ck in and get truck with no human interaction. we saw no evidence that this is even possible. Get your act together - we as im sure many other renters have a narrow move window and if the truck was not available Uhaul would have been responsible for it.

Timothy John sullivan 
Rating:
4.0

Customer did not leave a comment.

Michael Rossman 
Rating:
3.0

Moving blankets were not in the truck when I got the key after hours.

KYLE ZAGUNIS 
Rating:
5.0

The equipment I requested was not in the truck when I picked it up after hours, so my wife had to go back the next day to get the moving blankets. But overall the process and experience was still great.

shawn swales 
Rating:
1.0

My experience was horrible. The truck was very unstable, and I felt very unsafe.

JEREMY TYLER COOPER 
Rating:
3.0

Not sure whose responsibility it was but - a $7 pull cart was ordered but not provided - was a ramp supposed to be provided or is that something that needed to be pre-ordered? Also, a code was never provided to access the key to truck as pick up was by phone/internet as truck was scheduled for 8 am, but store doesn’t open until 10!

Joseph Costanza 
Rating:
3.0

The U-HAUL app/website is complete garbage

Joe Supernois 
Rating:
4.0

Customer did not leave a comment.

Mark Pheeney 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DUKES 
Rating:
5.0

Everything was great.

Dean Dwyer 
Rating:
5.0

Good Ford Truck, clean, everything worked. The Ramp was a life saver for moving. Thanks!!

Edward Snage 
Rating:
5.0

great service. easy reservation and smooth truck pick up and return. I have used this location several times and will again when needed.

Nancy Gregor 
Rating:
4.0

Inside of truck had dirt in it. Fortunately I was hauling fencing. If it would have been furniture or mattress I would have been very disappointed. Inside of cab was clean

Lisa Hammond 
Rating:
4.0

Customer did not leave a comment.

Melissa Chapo 
Rating:
2.0

Truck was in poor condition. Sign in process was frustrating and barely worked. Why would I be able to reserve a dolly if they don’t have any available?

Cameron Johnson 
Rating:
4.0

Customer did not leave a comment.

Dominic Terhaar 
Rating:
3.0

It was an added expense for us to have to return the truck to the point of origin. I expected more from U-Haul. Jason, however, set us up the best he could. We were pleased with his handling of our rental. Hard worker.

Susan Barnum 
Rating:
3.0

No one was at the U-Haul desk I was waiting and the door entire time I was informed to talk with the gas station employee behind another desk on the opposite end of the building talk about time wasted. If the sign says U-Haul opens at 10am someone should have been over there.

Joseph Payne 
Rating:
1.0

This place needs internal review. Tried to scam me out of fuel charges luckily I had photos to prove my case. Corrected by U-Haul support but still dealing with the credit holds. Google maps reviews are nothing but terrible for this location and it needs to be shut down.

John Garcia 
Rating:
5.0

Customer did not leave a comment.

Jason James 
Rating:
5.0

Customer did not leave a comment.

Alex Gohl 
Rating:
5.0

Customer did not leave a comment.

Christopher Tomaszek 
Rating:
5.0

Customer did not leave a comment.

James Schlotz 
Rating:
5.0

KC and Tanzia were both 'on duty' when I went in cold ... needing to transport furniture on short notice. They helped me secure a van that was newer, clean and adequate. They gave me the 24-hr window and the key. I came back that night, did my business and returned the van after they were closed. Tanzia was so pleasant and efficient. KC helped tidy up the contract and used his own phone to help me with a data exchange. I'm grateful for both of them! An excellent experience. John • Plymouth, Mi.

JOHN JOSEPH EMERSON 
Rating:
5.0

Customer did not leave a comment.

Mayerlin Luna 
Rating:
5.0

Other then small delay to get truck, everything was great.

Robert Biega 
Rating:
2.0

This was the first time the service wasn’t as great. The lady working seemed inexperienced and very slow. Better training and more upbeat customer service is needed here.

Brianna Thiede 
Rating:
3.0

Customer did not leave a comment.

derek dickman 
Rating:
5.0

The return drop box was too narrow for the key to put in, had to leave at the counter.

Pritesh Dave 
Rating:
1.0

i asked for a 17’ they gave me 15’. i had to pay movers double. i’m going to sue you

Denise Negrus 
Rating:
5.0

Customer did not leave a comment.

Lori Humphreys 
Rating:
5.0

Nothing, everything was perfect!

rob brooks 
Rating:
2.0

Truck was very dirty. Pre-ordered equipment not available

Steven Timm 
Rating:
5.0

Customer did not leave a comment.

Satonya Williams 
Rating:
5.0

*****Highly recommend this location. Had some usual circumstances during the rental and Steve was very accommodating and understanding of our needs. Thanks much!

Mike Hetfield 
Rating:
4.0

N/A

WILLIE EARL BRYANT 
Rating:
1.0

Workers aren’t greeting at all. Service is very poor, need to better attitudes and make customers feel welcomed and appreciated.

Dvontae Watson 
Rating:
5.0

Customer did not leave a comment.

Julie Marks-Sandler 
Rating:
5.0

Customer did not leave a comment.

Douglas Heuer 
Rating:
4.0

Customer did not leave a comment.

Harvey Coniam 
Rating:
5.0

When I called to reserve a van the first person was was very impatient and arup with me. He gave the phone to someone else.The second person was very nice and professional.I don’t have the names.It overall was a good experience.

JOEL RANDALL BAUGH 
Rating:
5.0

Customer did not leave a comment.

Robert Ross 
Rating:
2.0

Customer did not leave a comment.

Michael Lazich 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top