Customer Reviews for U-Haul of West Saint Petersburg

4,932 reviews

4020 66th St N   Saint Petersburg, FL 33709

(727) 344-3988

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(727) 344-3988

4020 66th St N
Saint Petersburg, FL 33709

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All personnel I dealt with were very professional and respectful.

james allen 
Rating:
5.0

Customer did not leave a comment.

Karen Menke 
Rating:
5.0

Customer did not leave a comment.

Martin Lamprecht 
Rating:
5.0

Nothing Thanks

FRANK RADO 
Rating:
5.0

Great customer service

Jeff Brizzi 
Rating:
5.0

Customer did not leave a comment.

Wm Dilks 
Rating:
5.0

Customer did not leave a comment.

David Guse 
Rating:
5.0

Customer did not leave a comment.

Taylor Peters 
Rating:
5.0

The gentleman were very helpful and responsive to our pressing needs. The truck ran flawlessly and we arrived at our destination safely. I totally recommend this location.

Donald Klopfenstein 
Rating:
4.0

Staff was courteous and respectful and very helpful. I had went to the North 4th Street location first but they were not helpful at all and acted like I wasn't even there. I would never go back to that location again

gene robison 
Rating:
5.0

Customer did not leave a comment.

Errol Wallace 
Rating:
5.0

Joe, manager and the person who did the install, was terrific. Do what you can to keep him around. He's running the site, and doing it very well!

charles caputo 
Rating:
5.0

Nothing. Everyone I came in contact with was polite, friendly & professional. Great experience during a stressful time.

Robin Page 
Rating:
5.0

I have rented Uhauls for 30 years. The team at this location are top knot h . I only want to rent from this location . From cleanliness to courteous they rank number one to me and my employees. They all deserve a raise or an award of some kind . Gale Valente / Rex Moving /Zorphyra Inc

David Bruno 
Rating:
5.0

Keep up the professional & good work Thanks again Linda

linda fleshman 
Rating:
5.0

Customer did not leave a comment.

shirley frank 
Rating:
5.0

Team made it easy from start to finish. Thank you!

Beau Titsworth 
Rating:
5.0

Customer did not leave a comment.

Robert Alsina 
Rating:
4.0

Customer service was good. My only complaint is I reserved a truck and had to take a van.

Danielle Jones 
Rating:
5.0

Good service by friendly staff. Equipment was ready on time, appeared well maintained, and functioned as it should.

scott collins 
Rating:
5.0

Phone App kept saying invalid code so I had to go to a person at the desk to get the truck.

Raymund Carey 
Rating:
5.0

Customer did not leave a comment.

Alisha Dock 
Rating:
5.0

Customer did not leave a comment.

Phil Dodson 
Rating:
5.0

Todo muy bien

JORGE GARCIA 
Rating:
5.0

Customer did not leave a comment.

Ed lamay 
Rating:
5.0

Customer did not leave a comment.

Peter Dee 
Rating:
5.0

Customer did not leave a comment.

JAMES FIGUS 
Rating:
1.0

I was billed for something before I was even told about the bill. Very unprofessional

Alexandra Hyppolite 
Rating:
5.0

They guys were great. Nice to deal with people on the ball especially since I did a last minute booking online.

Samuel Hawke 
Rating:
5.0

It’s getting better every time.

Bill Worth 
Rating:
5.0

Customer did not leave a comment.

Michael Munroe 
Rating:
5.0

Customer did not leave a comment.

Mark McCleary 
Rating:
5.0

Very professional!! Not sure if it could be better.

ANTHONY BONANNI 
Rating:
4.0

Customer did not leave a comment.

richard Schmidt 
Rating:
5.0

our motorcycle trailer that we rented should have the ball bearings fixed. The trailer made it very uncomfortable to tow with all the thumping. I feel that it was not worth the rental fee and would like a partial refund.

James Rogers 
Rating:
5.0

I have rented from this location a few times now and every time the employees are professional and friendly. This last time I needed to upsize the trailer last minute. The store manager Joe P. was helpful and happy to help me rent the trailer I needed. Great place, thanks again!

Yvonne Hall 
Rating:
5.0

Online check in was a little confusing, but otherwise great experience.

Jon Lessar 
Rating:
5.0

Good customer service very friendly, and helpful

Jeff Brizzi 
Rating:
5.0

The staff was friendly and helpful. They also helped me in a timely manner.

Charles Paquette 
Rating:
5.0

Everything from booking vehicle, picking up vehicle and returning vehicle was great! Thank You. Always would recommend this location to family and friends.

Jason Long 
Rating:
5.0

I brought my own hitch, wiring harness, and pin because I have a hatchback and this is an unusual vehicle to put a hitch on. Joe had the install completed 30 minutes earlier than I expected, professionally installed, and I'll be able to test it out when I tow a trailer with it in 10 days. Hopefully, I won't have any reason to change my review.

tina bastien 
Rating:
5.0

Customer did not leave a comment.

Debra Bruno 
Rating:
5.0

Customer did not leave a comment.

carl lencse 
Rating:
5.0

Truck rental went very smooth. Can't think of anything to improve. Your employee knew what he was doing and the return was made easy. Thank You

Brian Harris 
Rating:
4.0

Customer did not leave a comment.

Diana Wright 
Rating:
5.0

Customer did not leave a comment.

lael engstrom 
Rating:
4.0

No comments. Everything went smoothly!

Michael Irwin 
Rating:
5.0

Everyone was very nice and friendly. Will return to rent again.

DANNY pham 
Rating:
5.0

Customer did not leave a comment.

Yosdany Cedeno 
Rating:
5.0

Customer did not leave a comment.

James Briggs 
Rating:
5.0

The entire staff both at drop off and pick up were amazing. Explained everything and got me through my rental. Drop off was easy and professional. This is a great team.

Robert Blum 
Rating:
5.0

Customer did not leave a comment.

Daniel Perry 
Rating:
4.0

Customer did not leave a comment.

Kenneth Desrosiers 
Rating:
5.0

Customer did not leave a comment.

Dana Cayo 
Rating:
5.0

Customer did not leave a comment.

cheyanne hicks 
Rating:
5.0

Keep up the great work!

Sharon Rodriguez 
Rating:
5.0

Customer service was excellent! Thank you for your outstanding service.❤️

Angela Antwi 
Rating:
5.0

Customer did not leave a comment.

claudia haugabook 
Rating:
5.0

Customer did not leave a comment.

gene chivington 
Rating:
2.0

I would have said my experience was excellent, however even though I had reserved a 26' truck on Feb.13th to pick up on the 24th for 2 days use and pick it up at this location at 10 a.m. that did not happen. The day before I was called early in the morning and informed that there would be no truck available unless I went to the west gandy location in Tampa or the Port Richey location and the truck would need to be returned to the location it came from. I would be charged the extra mileage to bring the truck to St. Pete where I would have to load it Saturday, drive it to Holiday, and unload, then return to St. Pete Saturday load , drive to Holiday and unload it and then take it to which ever location I got it from. Or as another option I could wait to pick up the truck until 3:30p.m.at the scheduled location then take it and load it. It would then be too dark to unload it that evening and we would not have beds to sleep on and would have to unload in the a.m. drive back to St. Pete, load again, go to Holiday and unload to return it the next morning. TOTALLY UNACCEPTABLE! What is the point in making a reservation that is not honored? I finally had to go to the store and arrange for the truck on Sunday and Monday instead. I am 71 years old, and the men I hired to assist me had to be paid extra as they had to arrange to take off from their regular jobs on Monday. This was a disaster from start to finish and much more costly than my fixed budget allows for. I needed the truck for two days as there was kitchen, living room, den, 2 bedrooms, laundry room appliances, tools from garage, generator, lawn mower, weed wacker, tool shelves, a disassembled shed and so much more to move. No one could explain to me how this had happened or could be allowed to happen. How can a scheduling snafu like this occur? The young man named Jean who assisted me when I went into the store to make alternate and costly arrangements was very nice and so apologetic that this had happened to me. Up until that point when I was contacted to be informed that I would have to make changes in my scheduled reservation no one that I spoke to offered a word of apology for my inconvenience or extra incurred costs. They made me feel like "oh well that's just too bad,, deal with it." Not a good way to do business in my humble opinion.

deborah santiago 
Rating:
5.0

can't think of anything, off hand

Patrick Shanahan 
Rating:
5.0

Customer did not leave a comment.

Lawrence mendiola 
Rating:
5.0

Customer did not leave a comment.

Robert Prior 
Rating:
5.0

Customer did not leave a comment.

Chris Carbonneau 
Rating:
5.0

Customer did not leave a comment.

cynthia bodziak 
Rating:
5.0

Excellent customer service from start to finish !! I rented a cargo van and the staff were very helpful , friendly and explained the whole procedure…. showed me in person the van and all I needed to know to start my rental…. The return of the van was smooth and easy ! I will definitely use them again. ….

Nicola Moore 
Rating:
5.0

What a great team! Excellent customer service overall. Thank you

Julia Meadows 
Rating:
4.0

Customer did not leave a comment.

John Basley 
Rating:
5.0

Customer did not leave a comment.

Karen Russell 
Rating:
5.0

Everything went perfect. Keep up the good work.

Robert Van Houten 
Rating:
5.0

Customer did not leave a comment.

Daniel Nordmeyer 
Rating:
5.0

The interior of the windshield was dirty, as was the dash and cup holder. Not a huge deal, but had to take the time out to wipe it all down before heading out.

Lance Francis 
Rating:
5.0

Customer did not leave a comment.

jeff ayers 
Rating:
5.0

Nothing to improve, this center is great!!

Scott Bratton 
Rating:
5.0

Very professionally operated U Haul facility. Had a 2” receiver hitch installed on my 2022 Tucson, it was completed within an hour. I highly recommend this U Haul Store.

patricia reisdorf 
Rating:
5.0

Customer did not leave a comment.

GERALD BLUM 
Rating:
3.0

Customer did not leave a comment.

Richard Fantini 
Rating:
5.0

Customer did not leave a comment.

Scott Oppel 
Rating:
4.0

The windshield wipers didn't work well on the driver's side but that was my only complaint.

Danielle Jones 
Rating:
5.0

Worked with great employees

Robert Low 
Rating:
4.0

Love the remote options

Seaphine DDyson 
Rating:
3.0

Customer service was the best thing this location offered- shout out the staff members. Felt like Jerry Seinfeld since they took my reservation but didn’t hold my actual reservation for a cargo van. Got put in a box truck with low fuel alert right when it started.

chris gocklin 
Rating:
5.0

This location is the only place I want to ever do business with . Everytime I go to another location to rent it is nothing like 66th St and 38th Ave N location . The manager Joe makes sure all trucks are clean ready to go and if I need anything for a move that I am short on it's there . This store is so well stocked clean courteous it makes other Uhaul locations look bad . The other locations should be made to look at this one as model to what they aspire to be . Joe and his staff are wonderful to work with . Please put them up for store of the month if you have such a thing and if you don't great suggestion . They deserve a bonus .... Gale Valente owner of Rex Moving

David Bruno 
Rating:
5.0

Great friendly knowledgeable staff. Joe the manager solves all my issues.

GERALD BLUM 
Rating:
3.0

Customer did not leave a comment.

John Link 
Rating:
5.0

Customer did not leave a comment.

TORREY RICHARDSON 
Rating:
5.0

customer service was great

ALTON CHRIST 
Rating:
5.0

Great service and great value....keep pricing as reasonable as possible and I'll be a customer for life!!!!!

Robert Posa 
Rating:
5.0

Customer did not leave a comment.

Michelle Sanchez 
Rating:
5.0

UHaul always has great customer service, easy to get in and out and on your way, excellent prices and good locations -I cannot recommend anything more

Rey West 
Rating:
5.0

Customer did not leave a comment.

Joseph Barbato 
Rating:
5.0

The St. Petersburg location was fantastic. Great to work with very accommodating. Extremely helpful and informative.

Scott Brunelle 
Rating:
5.0

You all have been very helpful and supportive working with me to resolve any concerns. I don't like moving but if I do you're my choice. Will share your awesome service and customer support.

Alvin Bullard 
Rating:
4.0

Customer did not leave a comment.

COREY SAUR 
Rating:
5.0

Customer did not leave a comment.

Richard Krajewski 
Rating:
5.0

Nice staff

Tanesha Johnson 
Rating:
4.0

Customer did not leave a comment.

antonio burnett 
Rating:
4.0

Customer did not leave a comment.

Stanley Sarnicki 
Rating:
5.0

Staff was wonderful!!!!

Laurie Sena 
Rating:
5.0

Staff very professional

Sonia Menenguez 
Rating:
4.0

fine

Timothy Thomas  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Trailer Hitches

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  • Propane

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