Customer Reviews for U-Haul of West Sacramento

5,954 reviews

1750 W Capitol Av   West Sacramento, CA 95691
(S of Jefferson)

(916) 371-6062

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(916) 371-6062

1750 W Capitol Av
West Sacramento, CA 95691
(S of Jefferson)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Juan Ramon 
Rating:
5.0

Customer did not leave a comment.

Mary Landry 
Rating:
5.0

Awesome cust service

Brian Kaylor 
Rating:
5.0

Very friendly staff made sure I was all okay before I left the yard. Upon my return the receiving clerk was very quick didn't even have to go inside.

david nolan 
Rating:
5.0

Customer aervice was on point.

Maria Benitez 
Rating:
3.0

The wait time for equipment drop off was a tad bit slow, I saw numerous employees walking around tending to other tasks pertaining to the other rentals. I went inside to receive help as I had been waiting for five minutes by this point, there wasn’t anyone inside, so I waiting another few minutes until I finally received help from an employee.

Sabnil Singh 
Rating:
5.0

Continue great service

Ralph Niz 
Rating:
5.0

Always have a hard time returning them not sure why

MARISELA RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Roslina Brown 
Rating:
5.0

Yolanda and her ass0ciate were GREAT.

richard rodriguez 
Rating:
5.0

Customer did not leave a comment.

Clarice Hespeler 
Rating:
5.0

Customer did not leave a comment.

RAQUEL WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Juan Ramon 
Rating:
5.0

Customer did not leave a comment.

Justin Kozloski 
Rating:
3.0

Customer did not leave a comment.

Cammie Brown 
Rating:
4.0

Customer did not leave a comment.

CHRIS SMITH 
Rating:
5.0

Not necessary

LEROY ROBERTSON 
Rating:
5.0

Not necessary

LEROY ROBERTSON 
Rating:
4.0

Customer did not leave a comment.

Jeff Alvarez 
Rating:
4.0

I was there first thing in the morning, so I can't really speak for what it might look like when it's busy, but I was quickly checked out and I had the trailer hooked up within ten minutes of getting there. The one issue was once the staff member got the trailer hooked up she said good to go, so I just took off and completely forgot my furniture pads which we should have gotten prior to walking out.

Andrew Madrigal 
Rating:
3.0

Nothing, it went as planned

patricia gordon 
Rating:
5.0

Customer did not leave a comment.

Shahid Mohammed 
Rating:
5.0

Customer did not leave a comment.

Melissa Brown 
Rating:
5.0

Nothing except maybe fresh donuts

erik olsen 
Rating:
4.0

Customer did not leave a comment.

Sabrina Espindola 
Rating:
5.0

Customer did not leave a comment.

julie sayles 
Rating:
1.0

Is the over charges for mileage

Starla Richardson 
Rating:
5.0

Customer did not leave a comment.

Sabrina Coleman 
Rating:
5.0

Both locations provided great service. Dublin Craig and Anthony were awesome!

Devinder Dhillon 
Rating:
4.0

I want to say thank you for making today so easy

Starla Richardson 
Rating:
5.0

Shout out to Yolanda.

larry Garcia 
Rating:
5.0

Customer did not leave a comment.

ignacio Guerra 
Rating:
4.0

Customer service was really good.i was in and out.

Steve Powers 
Rating:
5.0

Customer did not leave a comment.

Maricruz Solis 
Rating:
5.0

Customer did not leave a comment.

Maricruz Solis 
Rating:
5.0

The truck (van) was clean, but as I was driving, a message came on that the gas cap was not on properly. I stopped and tried several times to get it on correctly, but the message stayed on. Then a message came on to "service security deterrent." Then the "check engine" light came on. This shows me the truck has not been serviced as is necessary to rent it out to customers.

David Lambros 
Rating:
5.0

⭐️⭐️⭐️⭐️⭐️

Anthony Lee 
Rating:
5.0

Customer did not leave a comment.

albert dixon 
Rating:
5.0

Customer did not leave a comment.

Dayrryl Mcinsh 
Rating:
5.0

Customer did not leave a comment.

Sabawoon Iqbal 
Rating:
5.0

Customer did not leave a comment.

Manpreet Singh 
Rating:
5.0

Customer did not leave a comment.

amninder singh 
Rating:
5.0

Good customer service

Jorge Ochoa 
Rating:
5.0

Customer did not leave a comment.

Marques Johnson 
Rating:
5.0

Thanks to all the staff. Effortless!!

Jared Reek 
Rating:
5.0

Nothing

Linda Kessler 
Rating:
4.0

Customer did not leave a comment.

Juan Manzo 
Rating:
5.0

Nothing

luis ramirez 
Rating:
4.0

Customer did not leave a comment.

Juan O Aceves Melendez 
Rating:
5.0

Employees very pleasant and helpful

KIAN VICTORIA 
Rating:
4.0

Customer did not leave a comment.

Glyn Bailey 
Rating:
3.0

Car hauler had driver side tail light did not work. Vehicle was dirty from 2 past renters. Steering wheel or alignment was off and vehicle pulled to the right

Michael Duvalko 
Rating:
5.0

Nothing , I extended the rental by 6 days and never harassed It as absolutely fantastic

David Garcia 
Rating:
5.0

Nothing .., You can’t fix something if it’s not broken… Keep doing a great job , I will continue to be your customer .. Sincerely Richard …..:)

Richard Evans 
Rating:
4.0

The employees at this location (West Sacramento, CA) are definitely the MOST professional, patient, friendly, helpful people! I prefer to use this location over any other in the Sacramento area. They all deserve a huge customer "THANK YOU", and I hope the owners and/or the corporate big wigs recognize, acknowledge, and appreciate them as well!

Sharol OHanlon 
Rating:
2.0

Customer did not leave a comment.

Marcella Williams 
Rating:
1.0

After this experience with you all I will never go back the woman had called me and told me that my rental was due back and I asked her for another day and she said she's going to charge my card we got off the phone. The next day less than 12 to 13 hours later there was a woman sent to remove the inside plug of my valve stem on the U-Haul truck to let the air out while stating that the bill was not paid it was horrifyingly embarrassing having in front of my apartment manager. The woman drove off and then in her U-Haul vest and personal car decided to call the police and tell them we popped her tires. Officer was shocked all of us were who acts like this? U-Haul of West Sacramento that's who when I called and try to speak to them about it and they had a hold on $74 + $44 so it didn't make sense that in fact it was so want more money I thought it was paid up apparently they tried to call me never one time did they try to call the person that they had set up to call and he's I didn't answer my husband. I have spoken to lawyers I will be suing this is actually illegal hopefully the employees will suit you should not be in your personal vehicle tracking down U-Hauls and removing the air from the tires it's insane. The woman that I spoke to at the U-haul center on the day of the air leak let's call it was so unbelievably rude that I asked to speak to above her and when she said her manual call me and I'm still waiting almost 24 hours now have yet to speak to the manager I cannot believe they treat people like this

Jennifer Boyd 
Rating:
5.0

Customer did not leave a comment.

David Garcia 
Rating:
5.0

Competent, professional stuff

Ivanov Natalov 
Rating:
5.0

Only issue was I got moving blankets and did not realize they were to be brought back with the truck, it was resolved with no issue and I am grateful for your kind service.

Michael Smith 
Rating:
5.0

The staff were -exceedingly- helpful. I had to make a change to my reservation and they sorted everything out very quickly and professionally. Great team at this location

Tim Foster 
Rating:
5.0

Nothing. The two females that were working there were great. Great customer service.

Jose Yepes 
Rating:
5.0

Customer did not leave a comment.

Robin Evingham 
Rating:
5.0

Customer did not leave a comment.

Kale Stiverson 
Rating:
5.0

N/a

Luis Ayala 
Rating:
5.0

The customer service representative at this location was the best. Please give her a raise. She keeps your business alive.

Leslie Smith 
Rating:
5.0

Customer did not leave a comment.

Charles Kelley 
Rating:
5.0

Customer did not leave a comment.

Mohammad Rohid Wahid 
Rating:
5.0

Customer did not leave a comment.

Rebecca Peterson 
Rating:
5.0

Customer did not leave a comment.

Joseph Vulaca 
Rating:
1.0

The representative charged us for one way without asking our preference. I had reserved same location for drop off but she changed it without telling us of the extra charges. Then when I questioned it she said it was not refundable and called HQ and told them in front of me that I reserved it that way which was not true. She gave us a truck that was stuck behind other vehicles and we couldn’t get out. She then switched it for another truck that we couldn’t even open the door to because of how close it was to the rest of the vehicles. Then the returning process was a nightmare. The instructions were to go to a location and call a phone number. When I got there and called they said they were not affiliated with Uhaul. I called customer service and they sent me to another location but it was after hours so they told me to drop it off and take pictures for my records and then to call the scheduling team in the morning to make sure they accepted the truck. I didn’t feel comfortable doing that so instead I opted to return it in the morning at the new location. Glad I did that because in the morning the new location did not want to take it because they were full. We were so upset and told the manager that we’re dropping it off there and they had to take it. She gave us attitude and took the vehicle but said that gas was not where it was supposed to be so she charged us $52 for 8 gallons. We only used 1/8 of a gallon total. They had us driving around searching for the location to drop off and had to return twice. That’s unacceptable and a unfair consumer practice that I will be reporting it to the BBB.

Gisela Villa 
Rating:
5.0

Customer did not leave a comment.

JOHN MOLINA 
Rating:
2.0

Customer did not leave a comment.

Russell Magee 
Rating:
5.0

Very friendly location

Brian Kaylor 
Rating:
5.0

Awesome group of people there in West Sac, thanks!

Daniel Pedersen 
Rating:
5.0

Post a sign that gas is stolen from locals out of parked cars

Linda Kessler 
Rating:
3.0

Employees should do a walk around inspection with the customers

sandra ochoa 
Rating:
5.0

Customer did not leave a comment.

Javier Vecerra 
Rating:
5.0

don't send customers to west el camino location to be verbally abused by tom who runs around with a name tag that identifies him as "the owner". what a whack job he is. said he was going to have me (a female) beat up then said he was going to call the cops on me. i waited. no cops showed up. west el camino location also stole my new phone charger, admitted they stole it, and tried to make up for it by giving me $100- worth of boxes...after my move was completed so the gesture was sort of moot at that point, right? also don't send customers to the natomas location. their apathy is epic. they rented me a truck that was missing the catalytic converter. who does that? west sac location (bec of miss haley, manager) is exceptional. of course the bar was rather low due to my less-than-pleasant experiences at the other two sacramento area locations. there ya go. you asked for my opinion and you got the truth.

RENEE SANTOS 
Rating:
4.0

Customer did not leave a comment.

sade thomas 
Rating:
5.0

The guy helping was great

Steve Kimbrough 
Rating:
5.0

Customer did not leave a comment.

Fabian Ramirez 
Rating:
5.0

Customer did not leave a comment.

Ranjeet Singh 
Rating:
5.0

Great customer service!

edward frantz 
Rating:
5.0

Customer did not leave a comment.

CHERIE WILLIAMS 
Rating:
5.0

Great customer service.

shailish Peratel 
Rating:
2.0

I called from Oakland to reserve and pay all cost for my son in W.Sac to pick up a truck. I was told that my credit card would be charged and to have my son mention to the uhaul employee to charge the “card on file” this didn’t happen my son had to use his card to pay for everything. I had to then Zelle him the money to pay the rental fee

Jason Gilbert 
Rating:
5.0

This location was convenient and worked out for me because I was able to drop my truck off after hours.

Jacqueline Bautista 
Rating:
4.0

Accurate truck photos to identify and record pick-up condition of 24/7 truck.

Suzanne Kline 
Rating:
5.0

Customer did not leave a comment.

Malissa Ayon 
Rating:
5.0

Customer did not leave a comment.

GABINO PRADO 
Rating:
5.0

Customer did not leave a comment.

Matt Oliver 
Rating:
5.0

Customer did not leave a comment.

Roger Decker 
Rating:
5.0

Good service

esteban martinez 
Rating:
5.0

Customer did not leave a comment.

Emeka Itegbe 
Rating:
5.0

Employees were polite and professional the equipment was very reasonable and worked perfectly

Paul Tibbits 
Rating:
5.0

Customer did not leave a comment.

Julian Silva 
Rating:
3.0

Customer did not leave a comment.

Gloria Rossetti 
Rating:
5.0

Customer did not leave a comment.

rodney carter 
Rating:
4.0

The staff is awesome. Both times I rented trailers, they had what I needed. They provided fast, efficient service and were expert at their jobs.

Bal Wong 
Rating:
5.0

n/a

ROB JORDAN  |  Overall Experience 
Rating:
5.0

Made the moving process easier! Staff was friendly and helpful.

Douglas Fowler  |  Overall Experience 
Rating:
4.0

Although I didn’t visit the facility, the staff was incredibly helpful!

nina andersen  |  Overall Experience 
Rating:
3.0

The movers were helpful.The 3 box delivery was to be 10/18 between 10 &noon. UHaul didn’t give them a big enough truck & it took until next day to deliver all3. I had to miss work for this!

Margaret McComas  |  Overall Experience 
Rating:
5.0

Arthur was the man. Went above and beyond. Never lost his smile through the transaxti

NICK BARRAZA  |  Overall Experience 
Rating:
5.0

Entire staff are exceptional!!! Great experience once again!!

Bob Hencken  |  Overall Experience 
Rating:
2.0

My UBox containers were delivered 2 1/2 hours later than I was quoted. There was no communication with me, even though I called several times throughout the day to get a more updated ETA.

Rachael Poppino  |  Overall Experience 
Rating:
5.0

Very helpful, easy to work with and accommodating.

CELESTE MORRIS  |  Overall Experience 
Rating:
4.0

Miss Grace was very helpful and friendly. The rest of the staff could use more training on customer service.

William Kistner  |  Overall Experience 
Rating:
3.0

overall a good experience, our u-box was delivered and picked up in the same day even though we had a later drop off time. the only negative thing was the specific location was hard to reach by phone.

Selena Deeley  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • U-Box® Containers

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  • History

    We have an adaptive reuse program to better the environment!

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