Customer Reviews for U-Haul of Vance Jackson

3,157 reviews

2566 NW Loop 410   San Antonio, TX 78230
(@ Vance Jackson and IH410 , Spinning Uhaul Truck on a pole )

(210) 349-8023

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(210) 349-8023

2566 NW Loop 410
San Antonio, TX 78230
(@ Vance Jackson and IH410 , Spinning Uhaul Truck on a pole )

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I dropped off after hours n still haven't received the confirmation.

satish bhakta 
Rating:
5.0

Customer did not leave a comment.

Marian Smith 
Rating:
5.0

Customer did not leave a comment.

Lucy Delgado 
Rating:
5.0

Outstanding customer service.

melissa Aguirre 
Rating:
5.0

I would not recommend uhaul at San Pedro and Basse. They are time wasters of customer time and seem super lazy in customer service.

Altan Kartaltepe 
Rating:
5.0

Great job

Miguel Contreras 
Rating:
5.0

Customer did not leave a comment.

ronald tedder 
Rating:
5.0

Great service

Tanisha Clifford 
Rating:
5.0

Very Excellent and professional services

Seoyoung Kim 
Rating:
5.0

Staff was friendly and helpful with and questions and concerns I had very great experience I'll be using vance Jackson location again no problems thanks !

Crystal Brady 
Rating:
5.0

Yes it was previous damage and of course it needed a wash. I don't blame them because its going to rain. I've avoided washing my vehicle until after. That doesn't matter service was top notch and van drove nicely. Helped me achieve my goal.

Fred Gonzalez 
Rating:
5.0

The trailer itself had no place for me to lock it to my car like a tongue lock

David Bagley 
Rating:
5.0

Everything was top notch. Excellent service.

Pablo Tovar 
Rating:
5.0

Customer did not leave a comment.

Lizetta Vanicek 
Rating:
5.0

It was all good.

Jose Martinez 
Rating:
5.0

Customer did not leave a comment.

Ryan Scot 
Rating:
5.0

Customer did not leave a comment.

John Sullivan 
Rating:
5.0

Customer did not leave a comment.

EDWIN HERRERA 
Rating:
5.0

Customer did not leave a comment.

Carlos Torres 
Rating:
5.0

Customer did not leave a comment.

Amy Oneil 
Rating:
5.0

Very nice people, good experience. Because of the way another store handle my move I just about did not go back to u haul, but this experience was totally opposite from the last time.

Connie Newberry 
Rating:
5.0

Always a good experience at Vance Jackson

monica compean 
Rating:
4.0

Customer did not leave a comment.

sergio delagarza 
Rating:
5.0

Customer did not leave a comment.

Sara Cirilo 
Rating:
5.0

Customer did not leave a comment.

Delano Moner 
Rating:
1.0

They gave my truck that I had reserved to someone else, they had me go to another location in hopes for another truck, the other location had no other trucks, they finally gave me a truck the day after and wasn’t the truck I requested l, so my overall experience was not good.

Meysam Savarimandavi 
Rating:
5.0

Customer did not leave a comment.

Maria Coronado 
Rating:
5.0

Great job!

Andrew Rosengard 
Rating:
1.0

I went to the location I wasn’t explained anything about my contract didn’t even have the dolly that I paid for gave me wheels instead and told my they would take the dolly price off , then when I called to change my drop off location I was told I was going to get charged 1 dollar per mile that I went over , then I was only allowed 94 miles and from San Antonio to Austin is 93 miles so after moving and paying for everything I overdrawn my account bc of 60 dollars of miles I used that I wasn’t informed about When I picked up my car they literally gave me the keys and asked for my card information and I went on my way no dialogue no explaining nothing

MICHAEL HARVEY 
Rating:
5.0

great service by your staff! In and out less than 20 mins! slm! Use this location first!

STEVEN MOSIER 
Rating:
5.0

Good folks. I thought I had left an item in the truck and they went above and beyond to try to Locate it.

David Rogers 
Rating:
2.0

Today I started getting messages saying that the trailer that I rented on Sunday was never returned and that a recovery process was about to take place. I returned the trailerthe same and before my stipulated

Baldemar Correa 
Rating:
5.0

Customer did not leave a comment.

Cristiane Bosello 
Rating:
5.0

Very friendly and professional staff. Had a reservation and was taken care of promptly. Definitely would rent for this location again.

Anita whitaker 
Rating:
4.0

The truck was not cleaned, nor did it have gas in the truck, The associate was nice about informing us about the gas but it made my move inconvenient.

LaShandra Davis 
Rating:
5.0

I didn't catch the associates name but he did a great job of mitigating and keeping order amongst the clientele

Anthony Ristow 
Rating:
5.0

Customer did not leave a comment.

Steven Huff 
Rating:
3.0

I got charged for gas when I left it like they gave it to me

Nicole R 
Rating:
3.0

Customer did not leave a comment.

Dalton paris 
Rating:
5.0

Customer did not leave a comment.

thomas mcnulty 
Rating:
5.0

Customer did not leave a comment.

Crystal Salazar 
Rating:
4.0

Customer did not leave a comment.

Juilie Abrego 
Rating:
1.0

The charge me extra for gas in the gas was the same. When I return the car it was bad experience

Omid Momand 
Rating:
2.0

Truck has no step rail I had to jump out of the truck drove very raggedy

Dede Holloway 
Rating:
5.0

More personnel

Miguel Contreras 
Rating:
5.0

Only negative is I reserved 24 moving blankets and they did not have any to rent to me.

Alfonso Castaneda 
Rating:
4.0

Truck had some mechanical problems

Shirley Hester 
Rating:
5.0

Customer did not leave a comment.

John Stoll 
Rating:
5.0

Customer did not leave a comment.

Iismelda bribiesca 
Rating:
5.0

Customer did not leave a comment.

George Rodriguez 
Rating:
5.0

Excellent service on this location!!!

Angel Coronado 
Rating:
5.0

I appreciate the prompt and professional service.

Dan Carlson 
Rating:
3.0

Just there ten minutes - sorry about confusion on return site

margaret freeman 
Rating:
5.0

Customer did not leave a comment.

Katherine Sanchez 
Rating:
3.0

Trailer was not secured to my hitch and therefore disconnect when I hit a bump and create damaged on my bumper. The chain also severed the power to the tail lights which I was not aware of at the time, police traffic stop identified the issue.

ENRIQUE DEHOYOS 
Rating:
5.0

Good people

David Bodker 
Rating:
4.0

Customer did not leave a comment.

Andrea Thomas 
Rating:
5.0

Customer did not leave a comment.

Adrian trinidad 
Rating:
5.0

The staff was super friendly and helpful. Great job

Priscilla McGuire 
Rating:
4.0

Customer did not leave a comment.

NOSLEN PEREZ LORENZO 
Rating:
4.0

Customer did not leave a comment.

Andrew Grove 
Rating:
5.0

Customer did not leave a comment.

April Rivera 
Rating:
5.0

You guys are doing great! 👍

Eric Nightingale 
Rating:
5.0

Nothing to add, I'm happy with the service

Christopher kangur 
Rating:
5.0

Your service was wonderful. As to what can you do maybe specify mileage written on contract so the customer can match it to the one in the vehicle

Lizbeth Herrera 
Rating:
5.0

Super helpfull

John Stark 
Rating:
4.0

Customer did not leave a comment.

RICHARD SIMON 
Rating:
5.0

great service all the way around price also excellent

Thomas Gist 
Rating:
3.0

Original location I was sent to did not have the truck there, no idea why. After talking with a rep in the phone they were able to locate another truck at the above location. I was called multiple times to ensure I was going to right location. Would be great if someone there ensures the specific truck is at the location before i get there.

Luis Macias 
Rating:
5.0

Customer service A1 Inside floor panels could've at least been vacuumed. No biggie, truck got the job done.

JERRY HENDERSON 
Rating:
5.0

Customer did not leave a comment.

Aaron Vazquez 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Liu 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
5.0

Customer did not leave a comment.

Larry Tarkington 
Rating:
3.0

Customer did not leave a comment.

ANDRES GARCIA MORENO 
Rating:
3.0

Reserved an appliance dolly, but upon arrival the employee said they already gave it out to someone else.

Andrew Perez 
Rating:
5.0

I always rent from this location. It's always fast and easy w no wait time.

briana king 
Rating:
5.0

Thanks so much, Jacob and the two Carlos guys!!!

Sharon Buntz 
Rating:
5.0

The young man behind the counter was very polite and did a great job. I cannot remember his name but I appreciated his kind demeanor and efficiency.

Jennifer Downing 
Rating:
5.0

Customer did not leave a comment.

Robert Jalnos 
Rating:
5.0

Excellent service

Fernando De Los Santos 
Rating:
5.0

Customer did not leave a comment.

Carlos Enrique Gonzalez Zabala 
Rating:
5.0

Customer did not leave a comment.

Rosa Atkinson 
Rating:
5.0

Customer did not leave a comment.

Amy Ortiz 
Rating:
5.0

Nothing the experience was an absolute pleasure.

Joshua Allen 
Rating:
5.0

Excellent service

Fernando De Los Santos 
Rating:
1.0

So when I got to pick up my U-Haul that I had reserved when I got ready to pay, they said that there was a problem so I had to call the one 800 number but they said they was gonna hold my U-Haul. They didn’t hold my U-Haul they gave it to somebody else and the one that they gave me the transmission was slipping in it and it had dog hair and I’m allergic to dog cat so I had allergic reaction to that and I’ve been sick ever cents and when I got took it back, I rented another one. The guy was so rude. He was on the phone and he just act like I didn’t exist as a customer and I had been calling and calling and calling and called and that location and no one was answering so I had to drive over there and the guy that was there. He was very rude so 10 out of 10 I would not recommend this location I just go to this location all the time that there was a black out there he was very nice but the people that you guys have there now or rude as hell in a very slow, and then we were at their own pace not at your pace, and they take the time.

CYNTHIA FLEMINGS 
Rating:
5.0

Customer did not leave a comment.

Vanessa Rivas 
Rating:
1.0

I turned in my trailer and was assured I was good to go. All checked in. A week later I get an email stating they have repeatedly tried contacting me, which was untrue. Not by phone or email which both can be tracked. I had to go through a bunch of angering nonsense and no apologies. They had to go through the camera footage and saw in fact I did return it. But what’s really funny is they had already rented out the trailer while saying I didn’t turn it in. Great job uhaul, never again.

Rosemarie Lipari 
Rating:
5.0

Fantastic installation, looks like it came with the car.

Samuel Bradfield 
Rating:
3.0

I arrived at 9:30AM. The person at the desk told me I have to wait for the installer in order to do the work order and that it would not be able to be done until 10am. At 10:30, I asked why I was still waiting, and he said I was waiting for the hitch to be installed. I said "No, you told me that the WORK ORDER could not be done until the installer arrived. I have a ride waiting to pick me up." He denied telling me that, but I suggest you go over the security footage. The work was fine. The reception, not so much. If you go to get a hitch as a customer, make sure the expectations are very clear so you don't end up wasting time because of lousy communication from the employee who helps you.

Krista Avalon 
Rating:
5.0

Customer did not leave a comment.

Lucius Smith 
Rating:
5.0

The gentleman at the counter was kind and professional. And worked in a timely fashion.

reynaldo leyva 
Rating:
4.0

Customer did not leave a comment.

Russell Hudson 
Rating:
5.0

Customer did not leave a comment.

Darwin Ockerman 
Rating:
5.0

I’ve used this location several times , we will use again next week :)

Cristina Carrender 
Rating:
3.0

The install was done very well. The quality of the work was great

Jacob Hackett 
Rating:
5.0

Customer did not leave a comment.

Jose Ramon Campos 
Rating:
4.0

Great location, fast service.

Michael O'Brien 
Rating:
5.0

I forget the guys name but he was friendly and efficient on a Monday morning. Thanks!

Bryan Shepperd 
No reviews have been submitted for this location.

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