Customer Reviews for U-Haul of State College

6,057 reviews

1235 Benner Pike   State College, PA 16801
(half a mile from the Nittany Mall, Ubox warehouse is at 2020 Axemann rd Bellefonte)

(814) 234-8719

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(814) 234-8719

1235 Benner Pike
State College, PA 16801
(half a mile from the Nittany Mall, Ubox warehouse is at 2020 Axemann rd Bellefonte)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The whole team was very friendly.

Brad LeTersky 
Rating:
4.0

Some sign clutter made it difficult to understand where to park when dropping off.

Mark Bush 
Rating:
5.0

Customer did not leave a comment.

Laura Orr 
Rating:
5.0

I rent from UHaul on a regular basis and this location has been the best by far! Always excellent in all aspects of renting, supplies and superior vehicles!

Tonya Fiedler 
Rating:
5.0

Cab smelt like cigarette smoke

Jordan Emely 
Rating:
5.0

Customer did not leave a comment.

David Vogel 
Rating:
5.0

better web site

Howard Reitz 
Rating:
5.0

Excellent service. The installation went well, and the hitch looks great. My bicycle rack fits with ease. I would recommend U-Hall for trailer hitch services.

Bill Wagner 
Rating:
5.0

Customer did not leave a comment.

John Bathurst 
Rating:
5.0

Customer did not leave a comment.

ERIC SHUEY 
Rating:
5.0

Customer did not leave a comment.

Nathan Wise 
Rating:
1.0

My car carrier would not stay tight on the wheels. Whenever I hit bumpy roads I had to stop and resecure the wheel holders. No matter how tight I made the rachet they would loosen up and the metal piece would slide and the wheel holder would be completely off my tires. This made my travel, two 11 hour days, more stressful than necessary. When I told the folks about it when I dropped it off they blammed me for not having the rachet tight enough.

Marla Ramseier 
Rating:
5.0

Customer did not leave a comment.

Abigail Greene 
Rating:
5.0

The employees were so friendly and extremely helpful! It was a very easy process during a very stressful move….I appreciate them so much

Jennifer Oyler 
Rating:
5.0

Customer did not leave a comment.

richard stehouwer 
Rating:
5.0

Customer did not leave a comment.

Brad Shearer 
Rating:
5.0

I rented a low cost trailer and received outstanding service when picking it up and returning it. Tim was very friendly and knowledgeable.

Mike Rock 
Rating:
5.0

Nothing

CAROL HARDBARGER 
Rating:
5.0

Customer did not leave a comment.

David Snyder 
Rating:
4.0

Customer did not leave a comment.

Jamie Daub 
Rating:
2.0

Agent rushed me out upon vehicle return only to charge bogus cleaning fee without disclosing to me.

ROBERT SUCKAR 
Rating:
5.0

Customer did not leave a comment.

Drew Musselman 
Rating:
4.0

The customer service was great. They were prompt and friendly. The truck was clean but I am glad I was not driving it far. It seemed old and rickety.

Susan Crater 
Rating:
4.0

Customer did not leave a comment.

Marvin Hall 
Rating:
5.0

Customer did not leave a comment.

Michael Whetzel 
Rating:
4.0

I took for under 4 hours.same day return and same place. It state $19.99 in town. Overall cost me $57. That’s a misleading details. I took full tank of gas, returned with full tank.

Samoon Khan 
Rating:
4.0

Customer did not leave a comment.

jordan drew gebhardt 
Rating:
5.0

Customer did not leave a comment.

Francis Barnes 
Rating:
5.0

Smooth and calm experience. Clear and concise instructions from the staff.

ANDREW CAREY 
Rating:
5.0

This place has always been good for me from equipment availability to condition they are spot on, I even use this location to refill propane tanks. Everyone is very friendly and helpful.

Richard Branco Jr 
Rating:
5.0

Customer did not leave a comment.

GARRETT DASHEM 
Rating:
5.0

Customer did not leave a comment.

Matthew Fares 
Rating:
5.0

Customer did not leave a comment.

BOB KIRCHNER 
Rating:
5.0

Customer did not leave a comment.

Julie Angstadt 
Rating:
3.0

The truck was kind of rough.. slow on pick up when hit gas

Deanna Nevel 
Rating:
5.0

Customer did not leave a comment.

Riley Campbell 
Rating:
5.0

Customer did not leave a comment.

Charlotte Hatch 
Rating:
5.0

Customer did not leave a comment.

Sherry Peters 
Rating:
5.0

The best U-Haul location I have used. Every time they make it fast and easy to get what I need and get on the road. I would not change a thing!

THOMPSON HUNT 
Rating:
4.0

The vehicle was gorgeous, efficient, and a fantastic experience to utilize. Despite this, the 'average' rating is a result of the fact that I wish the cost was slightly cheaper, but this is a personal gripe. The process was simple and effective.

Jacob Green 
Rating:
5.0

Customer did not leave a comment.

Brian Angus 
Rating:
5.0

I can't think of any improvement.

Christopher Mollo 
Rating:
5.0

Customer did not leave a comment.

Tammy Ferguson 
Rating:
5.0

Friendly guys, let them know about the damage that I documented before I drove it.

JESSICA BRINDLE 
Rating:
5.0

Customer did not leave a comment.

james bricewell 
Rating:
5.0

Customer did not leave a comment.

Kathleen Mailloux 
Rating:
1.0

roadside assistance took 5.5 hours to get back to me. I am a loyal customer through Uhaul who uses many of uhauls a year. I thought at the very least they could do was assist me within 5 hours, leaving me and my crew with no A/C in the hot PA summer heat. I am disgusted by uhauls poor communication and horrible customer service. I will fuel another moving business with my purchases.

Matthew Reese 
Rating:
4.0

Customer did not leave a comment.

Sarah Haley 
Rating:
3.0

I put in gas to level asked by uhaul then was charged for gas any way.

Carole Badarni 
Rating:
4.0

I was uncomfortable dropping off a trailer and being asked to leave while an inspection was done. There were no issues, but I would prefer to be present

Christopher Tooley 
Rating:
5.0

Customer did not leave a comment.

Nathan Wise 
Rating:
5.0

Customer did not leave a comment.

Ann Deighton 
Rating:
5.0

Customer did not leave a comment.

JEFFREY BROZENA 
Rating:
5.0

Customer did not leave a comment.

David Mordan 
Rating:
5.0

Customer did not leave a comment.

John Vandermark 
Rating:
5.0

super convenient!

Diana Drew 
Rating:
5.0

Customer did not leave a comment.

Emily Scott 
Rating:
4.0

Broken glass was throughout the back of the enclosed trailer - not good hauling new hand-made Amish furniture home…

Samuel Seitz 
Rating:
5.0

John was absolutely in disbelief that the trailer stayed attached I’ve r the distance. He had never seen that before.

Dave taylor 
Rating:
5.0

Serve pizza?

James Williams 
Rating:
5.0

Customer did not leave a comment.

Brian Buzard 
Rating:
5.0

Quick fast easy

Adam Raish 
Rating:
5.0

Customer did not leave a comment.

Brian Walker 
Rating:
5.0

Customer did not leave a comment.

Sarah Iwanski 
Rating:
5.0

Customer did not leave a comment.

Kevin Franklin 
Rating:
1.0

I would never recommend UHaul to anyone. With how much I've been through with them losing my items, telling me I owe money after losing my items, and not having an app or answering service that is user friendly. I should not have to jump through so many hoops to get my items. The app doesn't allow you to schedule anything and doesn't even give you the correct receipt information. The customer service department doesn't write anything down so I've had to explain to 7 different people what had been happening

Erica Smith 
Rating:
1.0

Was told that I could drop off truck after hours at no additional charge, but when I did I was charged for an extra day.

Ricardo Borges 
Rating:
5.0

Customer did not leave a comment.

Brenda Harrison 
Rating:
4.0

They always have available equipment, fast load and unload

Robert Harvey 
Rating:
5.0

Customer did not leave a comment.

Taylor Needleman 
Rating:
4.0

Charging a customer $25 for a cleaning fee is bad business. I returned my rental empty and debris-free. It had been snowing and raining and there were shoe-prints in the back and for this, I was charged a fee. There will be some evidence of use!

Megan Reilley 
Rating:
5.0

A great place Good service Friendly staff

Dennis Dunn 
Rating:
5.0

Everything weren't well. I really appreciate all the employees that work there.

Bob Langton 
Rating:
5.0

Customer did not leave a comment.

adetayo ifebajo 
Rating:
5.0

Thank you everyone for helping me with my Rental you truly went above and beyond to make sure everything was as positive as possible,I appreciate you all🙏

Timothy Heckman 
Rating:
5.0

Customer did not leave a comment.

Melissa Thornton 
Rating:
5.0

Very friendly staff.

Jeffrey Mallory 
Rating:
5.0

nothing :)

Kenneth Drew 
Rating:
5.0

Customer did not leave a comment.

Henry Cramer 
Rating:
5.0

Outstanding service. Very satisfied with the work that was done. Thank you

GLEN COATES 
Rating:
4.0

Gentleman came out upon my arrival and unhooked the trailer. Asked me if my trip went well and sent me on my way. It was all good.

Todd Fuller 
Rating:
4.0

Customer did not leave a comment.

Susan Munnell 
Rating:
5.0

Very caring to help finish the check in.

Randall Kilmer 
Rating:
5.0

Customer did not leave a comment.

Robert Winters 
Rating:
5.0

Customer did not leave a comment.

David Garbrick 
Rating:
5.0

Customer did not leave a comment.

Deryn Verity 
Rating:
5.0

I use this location a lot and they always provide excellent service. I have never had an issue with any of the equipment or service that I’ve received. I highly recommend this Uhaul location.

Tim Reichart 
Rating:
5.0

Keep it up!

Susan Pentoney 
Rating:
5.0

Customer did not leave a comment.

Christine Faust 
Rating:
5.0

Incredible customer service and troubleshooting

Hunter Hurst 
Rating:
4.0

Customer did not leave a comment.

Luke Piper 
Rating:
4.0

Customer did not leave a comment.

Ken Hart 
Rating:
5.0

The customer service was excellent!

Jocelyn Bennett Garraway 
Rating:
5.0

Customer did not leave a comment.

Eric Hirsch 
Rating:
4.0

Again, communication was essential to a successful exchange. Overall our experience was very positive. Would definitely recommend to anyone looking for the same experience.

debroha Roncomanski 
Rating:
5.0

Staff very helpful and friendly. Great experience.

James Isola 
Rating:
5.0

Customer did not leave a comment.

Michael Martin 
Rating:
5.0

Customer did not leave a comment.

james halferty 
Rating:
4.0

Customer did not leave a comment.

VELMA BRIDGES 
Rating:
5.0

Customer did not leave a comment.

Robert Midkiff 
Rating:
5.0

My son packed my items and loaded the ubox. They brought the box when requested, they picked it up when we asked. They drove my ubox to their closest facility to my home in Pennsylvania.

Judy Norris  |  Overall Experience 
Rating:
1.0

You owe me $79.50. I ordered a box July-Aug 10. It was delivered, emptied, and returned. Now you think the empty box is full and charge me. Idiots. I will be calling again to get this fixed.

Jesse Ofsowitz  |  Overall Experience 
Rating:
5.0

Great option

Margaret Caroccia  |  Overall Experience 
Rating:
4.0

Employee took a long time to get a UBOX attached to my trailer. But they were so nice it didn't really matter.

Kenrick Dacumos  |  Overall Experience 
Rating:
1.0

From a customer service and communication angle, this was the absolute worst experience I have ever had with a company. Warning to others: call back multiple times to verify the info given is correct!

CIARA JENKINS  |  Overall Experience 
Rating:
4.0

The UHaul model of farming out phone service was a bit of an issue I could rarely get through to the local office always talking to someone at corporate, some mixed signals but everything worked out.

Darrin Thornton  |  Overall Experience 
Rating:
4.0

I was pleased overall. I shipped a ubox from CA to PA. Pickup and delivery were on schedule with no damage. Although scheduling times were put off to the last minute, and required multiple calls.

John Shaffer  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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