Customer Reviews for U-Haul of St Johns

2,756 reviews

6408 N Lombard St   Portland, OR 97203
(Street parking avilable, Across from New Season's Market)

(503) 285-0424

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(503) 285-0424

6408 N Lombard St
Portland, OR 97203
(Street parking avilable, Across from New Season's Market)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MIKEL ZACKERY LAYSON 
Rating:
5.0

Customer did not leave a comment.

Mark Nimphius 
Rating:
5.0

Customer did not leave a comment.

RICHARD WARDELL 
Rating:
5.0

Customer did not leave a comment.

Jaci Ware 
Rating:
5.0

Customer did not leave a comment.

Wayne Griebel 
Rating:
3.0

Customer did not leave a comment.

Douglas Gilmore 
Rating:
4.0

The man who helped us was very nice

Miranda Detore 
Rating:
5.0

Customer did not leave a comment.

Jasper Wong 
Rating:
4.0

App is unreliable. Wouldn't recognize my device when at store. I am unable to update my contact information in app which explains why it isn't finding my phone. Luckily Cody at the store I picked up from is awesome and went extra mile to get me going.

DANIEL MILLER 
Rating:
5.0

everything was great accept the multnomah county tax.

REBEKAH BERRY 
Rating:
5.0

Manager Cody was attentive and helpful with using the Uhaul app to pick up the truck and then assisted me promptly in switching to another size truck to better fit our needs.

Doug Beal 
Rating:
5.0

Nice guy inside helpful quick easy! Friendly! Whenever I move again I will come here

Justise Horsley 
Rating:
5.0

Cory was great.

Paul Gustavson 
Rating:
5.0

Will come back

Andrew Splinter-Felton 
Rating:
5.0

Cody was helpful and made the process easy.

Jacob Walker 
Rating:
5.0

Can’t remember the owners name but his customer service was above and beyond. It’s hard these days to find good service anywhere. This was a delightful experience during a stressful time. He deserves 500 pizza parties and a raise.

Claire Parnell 
Rating:
2.0

Staff was rude

Allison rose 
Rating:
5.0

Customer did not leave a comment.

RITA PRICE 
Rating:
5.0

Not a thing. The manager seems like a quality human with a great work ethic who cares about his operation.

Martin Acaster 
Rating:
3.0

Great service

Jeffrey Hawkes 
Rating:
5.0

Customer did not leave a comment.

Nancy Seamount 
Rating:
5.0

The app is buggy and makes checkout difficult. This location is great though.

Shayna Waldman 
Rating:
4.0

Customer did not leave a comment.

Robert Verderame 
Rating:
5.0

Great customer service, the manager Cody was super helpful, all round great crew, good selection too. Thanks you guys!

Maryea Torrey 
Rating:
5.0

Customer did not leave a comment.

jamall gbaa 
Rating:
5.0

The agent was very helpful and friendly.

Sharon Bishop 
Rating:
5.0

Customer did not leave a comment.

ANTONY VALOPPI 
Rating:
5.0

Absolutely nothing. Cody was great!

Larry Christianson 
Rating:
4.0

Customer did not leave a comment.

Kannan Seals 
Rating:
5.0

Customer did not leave a comment.

Molly Light 
Rating:
5.0

Professional and friendly staff, did a good job of explaining everything.

Barbara Calm 
Rating:
5.0

This is the second time we've rented from this location and each time it has been an excellent experience!

Robyn Catelani 
Rating:
5.0

Very helpful.

Justine Kerner 
Rating:
5.0

Customer did not leave a comment.

wayne low 
Rating:
5.0

Customer did not leave a comment.

Michael Granato 
Rating:
5.0

Customer did not leave a comment.

Bryan Friel 
Rating:
5.0

Customer did not leave a comment.

kahlea Phar 
Rating:
1.0

They didn't give me any details. I think they do it for a purpose.

Pacifique Niyonkuru 
Rating:
5.0

Nothing. Everything was great. Cody and Dan rocks!

emanuel SCOTT 
Rating:
5.0

Customer did not leave a comment.

Stacey Hoshimiya 
Rating:
5.0

Customer did not leave a comment.

JOHN WILSON 
Rating:
5.0

I always receive excellent customer service. Cody is the best.

AMY DAVIS 
Rating:
5.0

The whole process was easy and smooth.

Jaci WARE 
Rating:
4.0

Customer did not leave a comment.

Krissy Brunsman 
Rating:
5.0

Customer did not leave a comment.

Callandra Lambarth 
Rating:
2.0

Previous renter left tank at 1/4, employee was so busy the truck was late and poor guy had to rush to clean the back of the truck. Cab was smoked in and front bumper damage. I have photos. NOT employee fault

JULIAN LAZALDE 
Rating:
5.0

They did great don't change

wallace plassaras 
Rating:
3.0

The mileage was incorrect, the gas indicated on the contract was incorrect. If I had simply trusted the clerk, which I should be able to do, I would have been ripped off on both mileage and gas. He said, "The gas is supposed to be at a quarter tank, but it's at 1/8th. If you return it at a quarter tank, I'll give you a $13 credit." The tank was completely empty and the mileage was more than 20 miles difference, which I photographed. I thought the truck would be like $24, but it was $89. $13 is insufficient. I was in a huge hurry and didn't have time to download apps, create an account; make adjustments, etc., when I was still AT the center! It should have been correct from the start. Horrible experience. And, I missed my appointment. I have to figure out something else now. Argh.

Chirs Villarreal 
Rating:
4.0

It was good well run and I got what I needed.

Dennis Batke 
Rating:
5.0

I arrived for my pick-up a few minutes after the store opened at 7:00 AM and returned to dropped off the truck a few minutes before the store closed at 7:00 PM. I know that it was probably annoying to the staff members to have to deal with a costumer while trying to open/close the store. However, both employees were nothing but professional and were extremely helpful with everything I needed. I very much appreciated their cheerful assistance, especially as I am certain my timing was about as inconvenient as possible. Thank You for making a difficult moving process easy!

Nicholas Swann 
Rating:
5.0

Very Very disappointed with customer service

Patricia Hardy 
Rating:
5.0

Customer did not leave a comment.

Christopher Bennett 
Rating:
3.0

Owner was surly and short in his communications, charged me as much to move across town in 4 hours as I paid to move here from out of town in two days.

Tara Golden 
Rating:
3.0

I was told that if I don’t use the furniture pads and left them in the bags that I wouldn’t be charge. Looking at my receipt, I was still charge for them.

Makerusa Porotesano 
Rating:
5.0

A very

Randall K Wallace 
Rating:
5.0

Customer did not leave a comment.

Kristopher Murphy 
Rating:
5.0

Customer did not leave a comment.

Elsa Nelson 
Rating:
5.0

Customer did not leave a comment.

Harold Taylor 
Rating:
5.0

Customer did not leave a comment.

Donnece White 
Rating:
5.0

Customer did not leave a comment.

CHANDRA WILSON 
Rating:
5.0

Great service!

Laura Nelsen 
Rating:
5.0

Customer did not leave a comment.

Harold Taylor 
Rating:
3.0

We had rented from this location several times in the past, and had never had any issues. But B this last time was a very different experience! Firstly, there was a lot of miscommunication with our rental, and then, when we went to pick up our trailer, there wasn't anyone there! Evidently the person who was supposed to open this location didn't show up for work. So this really threw our schedule off, and we weren't even compensated for this huge inconvenience! We ended up having to keep the trailer an extra day because of the delay in picking it up, AND we were charged full price for the extra day! Not very good customer service!! Not sure if we will rent from this location again.

Robyn Wright 
Rating:
5.0

It went smoothly. Quick. Easy.

David Epstein 
Rating:
5.0

Staff was helpful, kind, respectful and delightful!

Erin Chourey 
Rating:
5.0

Customer did not leave a comment.

Patricia Deangelis 
Rating:
5.0

My Uhaul desk attendent was particularly efficient and pleasant.

paul cooley 
Rating:
5.0

You got us in and out hassle free and quick! One less worry on a stressful day of moving to our new place.

Barbara Siples 
Rating:
5.0

Easy quick and great customer service.

Tayler Eriksen 
Rating:
5.0

Doesn't need improvement

Ray Wilson 
Rating:
4.0

Customer did not leave a comment.

KEVIN BOYD 
Rating:
5.0

Customer did not leave a comment.

Taraneh Sassanfar 
Rating:
5.0

Customer did not leave a comment.

Laura Parmisano 
Rating:
4.0

The gentleman who was at the location rudely told me I was parked in the wrong area (my mistake). Employee: “Just so you know you are parked where trucks go. Customer parking is over there.” Me: “Oh, okay.” Employee: “yeah you’re blocking a lot of trucks from parking here.” This was a rude and unnecessary experience. I moved to customer parking and literally no trucks parked in the area I was in.

Kathryn Bouchat 
Rating:
5.0

Staff at both our pick up and return were helpful, efficient, clear with information and friendly too. Thank you.

Virginia Edwards 
Rating:
5.0

Customer did not leave a comment.

Ivashia Waters 
Rating:
5.0

Customer did not leave a comment.

Jose Ramirez 
Rating:
5.0

Customer did not leave a comment.

Tina Tattooed 
Rating:
5.0

Customer did not leave a comment.

janna holmes 
Rating:
4.0

The guy was by himself and was handling the customers and other duties the best he could.

Tracy Walker 
Rating:
4.0

The gas had been siphoned and we were given a van that was on empty. We were told that if we returned it with at least 1/4 tank we would be credited $26. The van was returned with more than 1/4 tank and we were not credited. I would like to get a credit on my card for that amount. The staff at the location was helpful and easy to work with. The van was in good shape. We would use this again.

James Gurule 
Rating:
5.0

Customer did not leave a comment.

Stacey Hoshimiya 
Rating:
3.0

I reserved my rental online and got confused that I needed a third person for the rental to be made possible, I hope this could be more simplified!!

Matt Matuskey 
Rating:
3.0

Customer did not leave a comment.

Brian Freeman 
Rating:
5.0

Customer did not leave a comment.

Josephina Anttila 
Rating:
5.0

Nothing

Phillip Christain 
Rating:
4.0

The sun visor was broken and hung down blocking the windshield. Had to tape it up in order to drive around.

Jade Harris 
Rating:
3.0

Well, we just dropped the truck here and nothing to gain or meet any experience. The person whom we handed the key was polite and friendly. And patiently listened to our frustrations.

NAT YOGACHANDRA 
Rating:
5.0

Customer did not leave a comment.

Josephina Anttila 
Rating:
4.0

Mark the after hours return location more clearly

Mattie Garcia 
Rating:
5.0

Great service and in a timely manner .....thank you

Linda Lieberman 
Rating:
5.0

Customer did not leave a comment.

Joshua Rios Salazar 
Rating:
5.0

Customer did not leave a comment.

Ryan Patridge 
Rating:
4.0

Customer did not leave a comment.

Rigoberto Alex Perez Paz 
Rating:
5.0

Need another support person available. Had to wait awhile due to lack of staff. But Cody was excellent thru the process!

Rickey Scheetz 
Rating:
4.0

Customer did not leave a comment.

Michael Sitko 
Rating:
5.0

Customer did not leave a comment.

Anthony Wichmann 
Rating:
5.0

The guys at the St Johns U-Haul are always kind, helpful and respectful. Great team!

Cheryl Wilson 
Rating:
5.0

Cody is amazing and was so helpful! Great employee!

Lacy Cooper 
Rating:
5.0

Cody had Great Customer Service

Rodger Dollente 
No reviews have been submitted for this location.

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