Customer Reviews for U-Haul of Perrine

6,889 reviews

16500 S Dixie Hwy   Perrine, FL 33157
(Sw 165th St & Us 1, in front of the Acura and Jeep delaer)

(305) 232-1421

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(305) 232-1421

16500 S Dixie Hwy
Perrine, FL 33157
(Sw 165th St & Us 1, in front of the Acura and Jeep delaer)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Seats are dirty

MICHELT DOMINGUEZ 
Rating:
5.0

being able to return equipment outside and not have to wait in line inside is a great plus.

MICHAEL DURR 
Rating:
4.0

The truck had two issues that the attendant had not disclosed until I asked him about it. # 1 there was a dent in the passenger door. # 2 the engine light would not turn off.

Marvin Smith 
Rating:
3.0

We received our uhaul box at the destination with a different lock and altered and damaged goods inside. No one knew why this happened, no notes placed on the record to explain to the manager we spoke with at the pick up point

May M Dulatre 
Rating:
4.0

Customer did not leave a comment.

Yosviel Quintero 
Rating:
5.0

Customer did not leave a comment.

Glorida Zapata 
Rating:
4.0

Customer did not leave a comment.

COLIN KENDREW 
Rating:
5.0

Customer did not leave a comment.

Victor Mims 
Rating:
5.0

Customer did not leave a comment.

Fidel Flamini 
Rating:
5.0

The entire process was fairly easy. I made the reservation by phone, and my information was ready as soon as I walked into the store. I was in and out and about 15 minutes. The return process was also easy, and they had me out in less than five minutes.

Herman Dorsett 
Rating:
5.0

Customer did not leave a comment.

RAUL MARTINEZ 
Rating:
1.0

Stay true to your word and be on time This U-haul has been always the worst service change it and it'll be probably the number one U-haul

CHRISTIAN CASTILLO 
Rating:
5.0

Superior service rendered. I was greeted and made to feel comfortable, the service rep was very informative and knowledgeable . Check in was quick and efficient, and pick up/drop off was even faster.

Christopher Cooke 
Rating:
3.0

The requirement that you give the names and phone numbers of 2 of your contacts is frustrating and an unnecessary collection of information. It wouldn't make much of a difference in stopping someone from stealing a truck. Those names and phone number should be automatically deleted when the truck is returned as the third parties didn't give consent to the storing of their information

david lawrence 
Rating:
5.0

personnel Tim was very efficient personable and knowledgeable

VICTORA MALAK 
Rating:
5.0

Customer did not leave a comment.

REYNALDO MAYOR DIAZ 
Rating:
5.0

All good.

Joe Lopez 
Rating:
4.0

Customer did not leave a comment.

Krizia McGraw 
Rating:
5.0

Not at this time

Beverly King 
Rating:
5.0

Customer did not leave a comment.

margo wright 
Rating:
5.0

Excellent customer service by Caroline and her staff

MARVIN PENDLETON 
Rating:
5.0

Customer did not leave a comment.

Juliet Abreu 
Rating:
4.0

Air pressure in tires were uneven! One had 31 psi the other one was over 60 psi. For the rest every thing was OK.

Eduardo Gorrochotegui 
Rating:
5.0

Customer did not leave a comment.

Ninoshka Santiago 
Rating:
1.0

Very poor costumer service at counter desk, and treated unfairly.

CARLOS SUAREZ 
Rating:
5.0

Customer did not leave a comment.

TAMIKA TERRY 
Rating:
4.0

I advised the return technician of where the gas was and I even had it on the receipt to confirm. I returned it with more gas than I was given and he still charged me for fuel with no regard to the fact that it was more gas in the vehicle stating then receipt does not show the correct gas! That is unfair and should be illegal

bryanna hopkins 
Rating:
5.0

Prestige...

SAMIR MOUSSA 
Rating:
5.0

Customer did not leave a comment.

Douglas Nicaragua 
Rating:
5.0

Excelente.

daniel sanchez 
Rating:
5.0

The staff there was amazing….. Jared and another you man who’s name started with an “a” (I think) were both incredible. Checked out the trailer and installed it. Explaining everything, laughing & joking with us. Being very personable. Enjoyed the service. Had some small hiccups out of anyone’s control but the staff did a good job recovering! Hats off! Top tier service in an age where customer care is non existent! Give these guys a raise cause they’re killing it for your company.

LORI GERMAN 
Rating:
5.0

Customer did not leave a comment.

Michel Sanabria 
Rating:
2.0

Charged 250.00 for a damaged but never discuss with me I found when look at my bank account. $ 470 dollar to drive 85 illes ? and invented a damaged? How I prove them wrong?

lionel anria 
Rating:
2.0

Broken trucks. Awful customer service.

Veronika Volovik 
Rating:
1.0

Train the workers on proper customer service. Charged me for 3 gallons of fuel at $4.50 a gallon (closes line).Twenty years of renting with this company I’ve always refueled their trucks, but because I didn’t take a picture of the gas gage before or after, they put what they wanted. Customer service was no Help at all. I will Never rent from UHaul again. I will carry my furniture on back before I Do.

Tedra Rumph 
Rating:
5.0

I left my sunglasses in the side pocket. I came back the following day and they returned it to me. I was very pleased to deal with honest people.

Felipe Cam 
Rating:
5.0

Customer did not leave a comment.

Julia Trujillo 
Rating:
5.0

Customer did not leave a comment.

Nicole Wood 
Rating:
5.0

Customer did not leave a comment.

Manuel Egued 
Rating:
5.0

Found a big spider in the uhaul before packing my things but no biggie i got it out its not uhaul fault i thank you guys for helping me and my family get our belongings to the storage i will be returning to get another truck when i can get my family settled in a nee home. Thanks again for the low prices when us customers are down and out we could afford a truck to get us thought out the day. You guys are stress relief thank you

Tharris Saunders 
Rating:
5.0

Nothing, everything was great 👍

OLIVER THOMPSON 
Rating:
5.0

Customer did not leave a comment.

VALENTIN CABALLERO 
Rating:
4.0

I like this location because they always have trucks available but what I don't like is the managers not liking renting the new trucks and always getting old ones. This one that I just rented (van) had a really bad noise on the wheel bearings, while driving it felt like the tires were going to come off so I had to drive really slow and the van had a message about the airbags having an issue and told one of the people at the store and they just said that it was a sensor. It's been 3 times I go to this location renting a van and I see the new one there but they always come back saying they can not rented. will try calling another location and making sure they have better vehicles for next time.

Marco Montanez 
Rating:
5.0

Expand the location

david vega 
Rating:
4.0

None at this time.

Beverly King 
Rating:
5.0

Customer did not leave a comment.

ERIC PONS 
Rating:
5.0

Customer did not leave a comment.

Jesus Miguel Perez Ruiz 
Rating:
1.0

The manager was very nice, friendly and efficient but the car was dirty and smelly. The worst part was the return. I arrived a quarter to 7 and they refused to help me.

daniel mojica 
Rating:
5.0

Customer did not leave a comment.

Jennifer Alvarez 
Rating:
5.0

Carolina and Tim are the ''Best in the business''. They make doing business with U-Haul a pleasure. Thanks to them and their team.

JAMES GALL 
Rating:
5.0

Me gusto como me antedio y me explicitly todo muy bien gracia

maria garcia 
Rating:
5.0

Customer did not leave a comment.

Alex Serrano 
Rating:
5.0

The man with the dreads was very accurate and nice made my first experience very easy

topek miller 
Rating:
5.0

Customer did not leave a comment.

manuel mondragron 
Rating:
5.0

Everything was perfect.

Armando Marquez 
Rating:
5.0

Excellent service from all staff members

MARTIN ORTIZ 
Rating:
5.0

In this center there is good service and the employees have very good attention to customers. I recommend it 100%

ERNESTO ROJAS 
Rating:
5.0

Seguir con esa esmerada atención al cliente.los felicito.

WILSON RODRIGUEZ 
Rating:
3.0

The first truck that we received was broken, it stalled before we even left the lot. The lady, supervisor I guess, was mean as hell. Never apologized, was rude, terrible customer service. The guys outside were friendly and helpful. The wait for the truck, even though we had a reservation, was painfully long. Close to 2 hrs : / Tye second truck we received had issues with the steering wheel. So not super thrilled about that U-Haul location. It’s a 3 star at best and only because the employees outside were nice. That woman needs training.

Veronika Volovik 
Rating:
5.0

Customer did not leave a comment.

Ted Karmon 
Rating:
5.0

Especial Atención

Jose Cantisani 
Rating:
5.0

They are the best! Very helpful.

Katharine Mendez 
Rating:
3.0

Customer did not leave a comment.

Rigoberto Reyes 
Rating:
5.0

The Manager is very nice

NICOLAS FELIZ 
Rating:
5.0

My services who rented the vehicle was very professional and friendly. He explained the vehicle information and contract well.

Margo Smith 
Rating:
5.0

There was some small issue with the computer system. Maybe have your tech team expedite a fix to speed up check ins. Or, it could have been a temporary problem?

Leonard White 
Rating:
3.0

I was told I would be reimbursed if I traveled less than the miles I predicted and I never received my payment.

Anthony Jackson 
Rating:
5.0

Customer did not leave a comment.

Javier Nino 
Rating:
5.0

Customer did not leave a comment.

celso llerena 
Rating:
5.0

Customer did not leave a comment.

JAvier Sotolongo 
Rating:
3.0

I didn't receive a receipt

SHEILA BUTLER 
Rating:
5.0

Keep the same customer service excelente! Congratulations!

Fernando Francis 
Rating:
5.0

Customer did not leave a comment.

bernardo balmaceda 
Rating:
5.0

Customer did not leave a comment.

Jaizel Vigil 
Rating:
5.0

Customer did not leave a comment.

Mark Murray 
Rating:
5.0

None at this time

Beverly King 
Rating:
1.0

horrendous!!!! returned vehicle in exact condition it was received in - staff member stated all is good, no issues whatsoeever, i asked him if i get any paperwork and he said receipt will be emailed - upon receipt of email over an hour later i am being charged $150 for damage to the vehicle (they claim there is a dent in rear right panel) no dents or damage was in existence when the vehicle was turned in (staff member confirmed as such) also being charged for 4 gallons ($18) of gasoline??!! vehicle was driven 49 miles, i purchased $10 worth of gas less than 1 mile from uhaul (3.5+ gallons) - how possible that the vehcilce was in need of 4 gallons of gas in 49 miles + replacement fuel!!?? - this is clearly an attempt to rip me off by this location!!!! they also refused to do anything about the charges and the manager has failed to contact me even though i requested this contact - i once previously rented from this location 10+ years ago and they attempted the same type of scam

cary sochin 
Rating:
5.0

Customer did not leave a comment.

Rashard Whitehead 
Rating:
1.0

Retrain employees, the only good thing was the manager on duty who resolved our issue in 5 minutes after the other two employees made us wait 3 hours.

Oscar Martinez 
Rating:
5.0

Customer did not leave a comment.

Nils Lindstad 
Rating:
5.0

Great customer service

TAJ MAHAL 
Rating:
4.0

Customer did not leave a comment.

MISAEL REYES 
Rating:
3.0

Wind shield wiper blade not properly attached to wiper arm.Totally dis -functional and with any rain it would have been very dangerois driving a 26' van.No excuse for renting this fequipment unchecked.

donald altemus 
Rating:
1.0

I returned a Trailer and they never register at the computer the return and continue charging for three days more . I went to the Pinecrest location and explained to them, I told them to look in the cameras, they told me they were going to see and within two hours I received an email with an invoice for three more days, I do not recommend PINECREST to anyone!

YOEL ARENCIBIA 
Rating:
3.0

Service crew it take to long for service

RENIER BAUTISTA 
Rating:
5.0

The young Latino guy was very nice and friendly

Enrique selva 
Rating:
5.0

Customer did not leave a comment.

Ana Medina 
Rating:
5.0

The team was super helpful, and I was in and out in about 5 minutes.

Andrew Charlton 
Rating:
4.0

Less talking greeting get line down get customers out quickly line was sooooooo long took 50 mins made reservations

kayla clay 
Rating:
3.0

Customer did not leave a comment.

Dwayne Brown 
Rating:
5.0

Customer did not leave a comment.

Mark A HILL 
Rating:
5.0

It’s great to have staffing who knows their jobs. This is one of the best rental locations I’ve been to.

Jesse Varvaro 
Rating:
5.0

Everyone is very friendly there.

chris thorp 
Rating:
4.0

Customer did not leave a comment.

PATRICIA WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Janevah Williams 
Rating:
5.0

Customer did not leave a comment.

REYNALDO MAYOR DIAZ 
Rating:
4.0

Wasn’t given the truck reserved but overall great. Wanted a Ford Maverick was given a dodge ram which I found to be more difficult to drive due to the size

Angel Buznego 
Rating:
5.0

Be happy

MIGUEL SASTRE 
Rating:
4.0

Great customer service. Expedited pickup and drop off.

Dorothy Jones 
Rating:
5.0

Customer did not leave a comment.

Wesley Banegas 
Rating:
5.0

gdfshng

Rafael Godinez  |  Overall Experience 
Rating:
4.0

I used moving helpers so did not go to this facility. They were prompt about calling me when my U-Box arrived and were good about coordinating with the moving-helpers to arrange my UBox delivery.

Keri Allen  |  Overall Experience 
No reviews have been submitted for this location.

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