Nothing right now.
ROGER S.Customer Reviews for U-Haul of North Little Rock
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing really, you're good! 😊
Richard H.The woman that checked me in was perfect! Best customer service, genuine and kind! Thank you!!!
Vickie H.Friendly and quick service
AMANDA P.The young man that helped us was very respectful and done a great job. Thank you
KAREN B.Very Friendly and excellent customer service from Brian and his colleague… They know what they are doing and very friendly , knowledgeable and customer focus.. Loved the experience … Stay Blessed guys…
Harsimranjit S.The U-HAUL was very nice and thorough.
Emma Y.Very nice staff here they make the whole rental process very easy and fast rather it's just renting or simply returning the equipment!! Thank you!!
Kindra M.The Uhual truck was okay. It needed to be cleaned in the cab. The brakes were not great and alignment was way off.
Sierra G.Very good service
trip C.They let another lady using my ID rent truck. Once her payment were declined, they sent charges to collection agency. When I got notification of this on 8/14/23 I went to location and spoke with GM Brian Hibbs and told him what the case was here and advised him of multiple incidents with this lady and police reports were being filed that day with all info gathered from him. 10/5/23 the same location let the same young lady rent another moving truck in my name 2mts later. REALLY!! Assistant MRG Timothy Mundt agreed a notification should have been put in the system. I've missed work, wasted gas and time due to the lack of knowledge of protocol and or procedures from a GM. I want answers but no one is ever there to speak.
Christina D.The staff here is Amazing . It's that simple
andrew R.Excellent customer service and great quality equipment thanks U-Haul for making my moving experience easy and convenient
Curtis J.Perfect in and out
Lachella W.Not a thing everything was good
ALAN D.Truck rented was not cleaned well. Had some items left in cab and some dirt in rear box. This did not really affect why we rented it but would have if I were using it to move household items. Overall not a bad experience just some small things.
Joseph G.Great customer service & help during a snowstorm
Yasheika H.No dolly available. But Mgr made accommodation to get me something to use so I could complete my move. It would have been 1 star if not for this consideration. Uhaul online should not have accessories if inventory not certain.
pierre J.I have a
Robert L.This location was great, the staff was friendly and nice. My complaint about the experience is that it was a $30 charge to extend the time of my rental for 1 hour. If I was informed of this at the time of my booking, I would have booked longer for free just in case I would go over, but the person from customer service said the $30 charge was at the discretion of the location and I am upset I was charged it.
Katherine H.The team at this location is phenomenal! I will not rent from anywhere else! Thank you!
brian H.There was a man at the desk but he was sitting down and his body was blocked my a planogram and was eating Burger King. And the second time he spoke it was with aggression.
Kalimba S.N/a
Trevor B.the dealership called me to tell me I dropped the truck off at the wrong location. This, after it was requested by UHaul that I drop the equipment at that location. Confusing.
NicolasPaul M.Did I leave any keys in the truck
Jakolby R.Everyone I worked with was super helpful, answered all my questions and made me feel really comfortable about towing a trailer cross-country. UHaul made everything super easy, from having all the packing material, ball hitches, locks, and even provided moving helpers, all from a convenient app. I highly recommend UHaul! Easy and totally affordable!
Joanne Z.Shitty customer service. Cashier promised me the same price of a truck she couldn't allow me to rent and ended up paying more for a bigger truck that I didnt Need.
Jahkori T.Guys are awesome everything was awesome
Deloris M.Grat service
anna J.Tim was an absolute pleasure. Helped us with all the problems we had with the Jonesboro, AR location. Really upstanding employee.
Braden R.Helpful and HONEST employees…..they found my EarPods that I had searched for but never found in the rental truck…...and returned them to me !
Mark C.Keep up the great work.
Tracy F.Picked up truck @ North Little Rock, No issue. Picked up trailer @ Maumelle and the trailer turn & brake lights would not work. Tried several cable options. No good. Had to take trailer anyway due to schedule.
Gib C.Excellent customer service from the team member who handled my rental and return
Jay K.The location is hard to get into and out of because of the construction on the interstate as well as the small parking lot. The truck I rented also had some small issues that should have been easily discovered and fixed prior to me renting it. The windshield wipers need to be replaced, the drivers seat was worn out and leaning forward, right rear tire pressure was low and I had to add air and the truck did not have cruise control.
Steve P.Great friendly service
DARLINEA W.Great experience.
Teresa T.Returning the equipment was nice and easy
Chessie R.You have achieved my personal goal of excellent customer service.
DIANE J.Charging a card a month and a half after a rental is ridiculous. Rented a small dolly on Oct 1 charged card November 15th. Very strange now will have to check my card for double charges. Seems very shady
Reginald T.The guy who rented to me was fast and very courteous.
KIMBERLY J.Excellent service and no complaints or needed improvements. Workers professional and efficient. Vehicle awesome to be in and operate. Arrie Galvan.
Arrie G.North Little Rock (742052) Store representative Timothy M. was very professional, courteous, and helpful. He did an outstanding job and provided top notch customer service.- WClarke
William C.My Go To location for ALL of my rental needs!!!
EDITH P.Had the best customer service experience. Everyone was extremely helpful and kind.
Caley B.They took care of me, when a change suddenly occurred and I had to upgrade!!! Thanks
Michael D.Customer service was great. The truck was the problem. It was in bad shape. Very hard to use the ramp and latch on the back. ALso I reserved an appliance dolly and they did not have one so we had to use the regular dolly and we could not even move the refrigerator. The truck drivers door has a gap so you can see outside while driving, even though the door is latched!
Leslie W.The return process is flawed. My photos wouldn't load so I'm sitting at the location waiting over45 minutes for a return call to complete the process.
Suzette W.No improvements needed
Rikki F.Great Customer Service..!!
Ruby V.PERFECT 💪🏾
Donnie J.Easy and quick!
robert S.Have the trailer I needed to drop there are present
FIELDING C.Hands down the best experience that I have had, except for the interior of the truck was dirty and sticky at pickup, and the gentlemen who helped with the return was very short and rude.
Schuyler A.One employee was super helpful and patient with the customer he was assisting. The employee that assisted my son and I with our rental was rude, curt and seemed annoyed that we were there. We had no questions and didn't take more of his time that necessary but he was definitely not willing to be helpful in any way other than what was absolutely required of him.
Andrea L.Very Promptly process my equipment rental processing. Staff were friendly.
Chong K.Joe was amazing, however, I was charged initially for 100 miles at $.69 per mile but was told that when I brought it back, the actual mileage would be calculated and since I only drove it for less than 30 miles, I should have only been charged for what I used but they charged the 100 miles. I need a refund.
Kristina J.