Comentarios del cliente para U-Haul of Neptune Beach

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Neptune Beach

Grado total:

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Daniel P.
Grado:

Only issue was two old ladies complaining about the boxes they had previously bought and took up about 30 minutes of the employees time. He was the only employee, so had to wait. Not store's fault, but still frustrating as my trip was time sensitive.

Floyd B.
Grado:

El cliente no dejó un comentario.

Thomas M.
Grado:

El cliente no dejó un comentario.

Michele M.
Grado:

I reserved the trailer online and it was clean and ready to go.

Kelly B.
Grado:

El cliente no dejó un comentario.

Paul P.
Grado:

When I went to pickup equipment at 7 am, employee was over 30 mins late to open. Employee arrived while on phone to customer service while asking them where employee was. I Rented 6x9 Trailer with ramp to move my Motorcycle and some totes. "After I drove motorcycle onto trailer we noticed numerous commercial staples on floor of trailer which could have damage tires on motorcycle. Note, After employee arrived late he was very apologetic and courteous. He handled our rental expeditiously.

Brandon B.
Grado:

El cliente no dejó un comentario.

Tim A.
Grado:

El cliente no dejó un comentario.

Genesis S.
Grado:

El cliente no dejó un comentario.

Thomas F.
Grado:

El cliente no dejó un comentario.

Zabdiel R.
Grado:

The gentleman who took the uhaul was knowledgable and direct. No real complaints.

Mary H.
Grado:

El cliente no dejó un comentario.

Mick S.
Grado:

Brandon was excellent, very professional and efficient.

Gary B.
Grado:

El cliente no dejó un comentario.

Brian W.
Grado:

El cliente no dejó un comentario.

Editson H.
Grado:

El cliente no dejó un comentario.

Kelly S.
Grado:

N/A

Donald H.
Grado:

Check in and check out (this time - as I am a frequent customer) was quick. Wish you could keep us frequent users on the account so we can check in a check out faster; heck rental car agencies at the airport are faster. Great location, clean and attentive, but still woefully short handed of staff on the busiest of weekend days. However, they’re the closest game in town so I’ll be back!

Shaun S.
Grado:

El cliente no dejó un comentario.

Sarah K.
Grado:

I was originally scheduled for pickup at Atlantic Motorsports, 1400 Mayport Rd Atlantic Beach, FL 32233. However, no one was there to give me the keys, even though I was there during posted business hours. Fortunately I was able to transfer my reservation to U-Haul of Neptune Beach, which did a fabulous job of correcting the situation.

Charna F.
Grado:

Friendly, clean, fast, go extra mile! Trustworthy staff!

Jacob S.
Grado:

El cliente no dejó un comentario.

Kurush M.
Grado:

the location i had selected and reserved at was changed without any indication from uhaul to me. I was late for the movers since i had to go to a different location.

John G.
Grado:

El cliente no dejó un comentario.

Robert J.
Grado:

El cliente no dejó un comentario.

Pam H.
Grado:

El cliente no dejó un comentario.

Debbie G.
Grado:

I've been renting from the Neptune Beach Uhaul for years and always a great experience! Thanks for the great customer experience and keep up the great teamwork!

Brittney T.
Grado:

I was VERY disappointed in my entire experience with my UHAUL!!! A week after reserving my uhaul, I get a call the day before my move and was told that the location I reserved my truck at did not have any trucks available for use(Whats the point in a reservation?). So I was told I had to drive 15 miles to an inconvenient location to pick up a different size truck. The day that I needed to drop off the Uhaul...the store was suppose to open at 7am and no one opened the store until 7:45am after I called other locations to tell them I was sitting outside waiting to turn in my truck. I did not want to drop off the key because I wanted some type of reimbursement for the extra 15 miles I had to drive to a store I did not choose and for the gas I had to fill up and waiting 45 minutes to turn in my truck when I had to be at work in less than an hour. When the OWNER came and opened the store 45 minutes later...he did not apologize ONE TIME for the store opening late, nor did he apologize for the inconvenience of my whole situation mentioned above. Terrible customer service. So disappointing...like moving isn't already stressful enough.

Armando A.
Grado:

El cliente no dejó un comentario.

Paul K.
Grado:

These guys are great!

colleen I.
Grado:

Have used them for years and will continue to do so. More than reasonable

Lisa S.
Grado:

My experience with the uhaul representative was quick, courteous and professional.

Linda K.
Grado:

Great team, efficient and helpful!

PAULO C.
Grado:

El cliente no dejó un comentario.

Steven S.
Grado:

The best Uhaul in NE Florida. I used another Uhaul outfit prior, and there was no comparison. Friendly and fast. Reservation was ready at the promised time. Hassle-free service. Highly recommended!

Brenda P.
Grado:

I was overcharged and tried numerous times to get in touch with someone at the actual location. Will tell everyone not to rent from this location. Extremely disappointed. Was expecting a return call from the manager Brandon. Was given mobile number from corporate

Vicki D.
Grado:

El cliente no dejó un comentario.

QUENTIN H.
Grado:

El cliente no dejó un comentario.

MATTHEW W.
Grado:

Very friendly workers and very helpful.

Ebony G.
Grado:

Despite the fact that my reservation somehow got lost or cancelled the lady tried her best to give me exactly what I needed in the short time that I needed it.

Tamra G.
Grado:

El cliente no dejó un comentario.

Joe S.
Grado:

Great service from the person who rented me the truck and good job by the person when I returned. He just gathered key (there was a long line) and then sent accurate receipt. Thanks much!

Thomas B.
Grado:

El cliente no dejó un comentario.

Jared W.
Grado:

El cliente no dejó un comentario.

Diane B.
Grado:

El cliente no dejó un comentario.

Scott D.
Grado:

When I picked up the truck the check engine light was on and the truck would almost stall when I came to a stop. To keep it from stalling I had to put the truck in drive and rev the engine. Also, I had reserved 2 Dollies and a 2 Wheel Appliance Dolly. When I picked up the truck the only Dolly they had to rent out was the Demo Dolly.

Alexis M.
Grado:

This was the most pleasurable and efficient experience I've ever had with a uhaul store. Brandon P was such a great help and wonderful overall person. His customer service was beyond exceptional. I'd recommend this store to anyone who asked!

Christine P.
Grado:

El cliente no dejó un comentario.

BRENDA H.
Grado:

El cliente no dejó un comentario.

William C.
Grado:

The checkout agent Ms Lauran was very helpful Thanks 55

Radoishka P.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

El cliente no dejó un comentario.

Scott S.
Grado:

Quick and easy

Jeannie R.
Grado:

El cliente no dejó un comentario.

Marie C.
Grado:

El cliente no dejó un comentario.

Tyler R.
Grado:

Employees were good, but it seems like the trailer wasn't in the best shape given how quickly it malfunctioned.

Michael D.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

Only one employee working (1:00pm on a Saturday). Worker was fantastic and very helpful but needed help, as there were several people waiting to pick up their reserved trucks. Drop off at 7pm that evening was excellent, took only 5 minutes, as I believe there was more than one employee working.

Chris T.
Grado:

El cliente no dejó un comentario.

David K.
Grado:

Quick and convenient

Cynthia M.
Grado:

El cliente no dejó un comentario.

Keith P.
Grado:

El cliente no dejó un comentario.

William G.
Grado:

Curb and great service. Thanks,

Michael G.
Grado:

there was only one person working on sat. should have more people

Michelle B.
Grado:

Not a thing! Brandon went above and beyond to help set up the trailer. He was very helpful!!

Gary B.
Grado:

El cliente no dejó un comentario.

Richard B.
Grado:

Renting and returning the trailer was quick and efficient.

Duncan C.
Grado:

El cliente no dejó un comentario.

BRENDA H.
Grado:

El cliente no dejó un comentario.

tom S.
Grado:

El cliente no dejó un comentario.

Eric C.
Grado:

I'll never rent a U-Haul vehicle any where else!!!

RICHARD P.
Grado:

El cliente no dejó un comentario.

Dustin M.
Grado:

I would suggest keeping a closer eye on the tread depth of all tires as one tire on the trailer was down to the wear bar and another was very close.

Melanie S.
Grado:

El cliente no dejó un comentario.

daniel M.
Grado:

El cliente no dejó un comentario.

Bryan B.
Grado:

El cliente no dejó un comentario.

Jessica M.
Grado:

El cliente no dejó un comentario.

Ismail A.
Grado:

El cliente no dejó un comentario.

Jeanmarie E.
Grado:

The uhaul employee went above and beyond and was so kind. Thank you

Robert B.
Grado:

El cliente no dejó un comentario.

Gayle B.
Grado:

A little s

janna E.
Grado:

Was working by himself and had a line out the door but was so fast and friendly .

Melanie S.
Grado:

El cliente no dejó un comentario.

ROBERT J.
Grado:

El cliente no dejó un comentario.

Robert N.
Grado:

Nothing at this time. Just keep up with the customer service your are providing.

Mary H.
Grado:

El cliente no dejó un comentario.

Sherry G.
Grado:

El cliente no dejó un comentario.

lyle C.
Grado:

El cliente no dejó un comentario.

Stefen W.
Grado:

The staff member that unhooked the trailer was pleasant and very helpful. She was able to juggle multiple customers at the same time, and was happy to help!

james H.
Grado:

Customer service was Outstanding

Melanie S.
Grado:

Mobile pick up and drop off problems

Tammy G.
Grado:

There were closer places to drop off.

John T.
Grado:

Very dependable and consistent. Awesome experience.

Donald H.
Grado:

The store is woefully under staffed, especially during peek weekend hours when movers/renter periods are at weekly peek. Felt particularly sorry for a client waiting on their trailer hit installation to be completed, as they ended up waiting while the mechanics stopped work to help customers, thus further delaying installation. Bottom line, I usually don’t use this store, while it is closer to my residence, I go out of my way to the other location, which is 7 miles further out of the way. Guess good (dependable) help is hard to find for this franchiser, owner busted his butt to help us, but staffing levels aren’t adequate.

WINSTON C.
Grado:

Keep doing what you are doing

Gary S.
Grado:

Guys were great..friendly and knowledgeable

charles H.
Grado:

The check in on my iPhone wouldn’t work. I think that is a corporate issue

Sheila S.
Grado:

El cliente no dejó un comentario.

Antonio S.
Grado:

Brandon , Lauren and another gentleman that was working at this location on Sunday were awesome. They were very helpful and extremely nice

James L.
Grado:

More staff

No reviews have been submitted for this location.

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