Customer Reviews for U-Haul of Natick

8,772 reviews

834 Worcester St   Natick, MA 01760
(Limited parking on site)

(508) 653-5861

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(508) 653-5861

834 Worcester St
Natick, MA 01760
(Limited parking on site)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck cab needed a deep clean! The mpg we got was way below what we were told!

Randy Pritchard 
Rating:
5.0

Customer did not leave a comment.

charles cuseo 
Rating:
5.0

Best Service fast and So Patient Thank you we by Back

George Bratsis 
Rating:
5.0

Customer did not leave a comment.

Wanderson Pexoto 
Rating:
5.0

Customer did not leave a comment.

Micayla Pedrick 
Rating:
5.0

Very friendly staff. Excellent service.

ivan khodyuk 
Rating:
4.0

Customer did not leave a comment.

Lyman Jackson 
Rating:
5.0

Easily the best/smoothest moving truck experience I have had, and I've had quite a few moves over the years. Staff was very courteous and respectful, and the equipment itself felt pristine. Thank you for your help!

Charles Clayton 
Rating:
5.0

Customer did not leave a comment.

Mary Margaret Mannix 
Rating:
5.0

Great young staff here, all very nice, very pleasant. Very accomodating, on phone and in person. Nice more experienced man training/ constructively helping a new employee learn. Absolutely would use this location again!

William Russo 
Rating:
5.0

Not to much

ROBERT SEBASTIAN 
Rating:
5.0

Customer did not leave a comment.

Catherine Basham 
Rating:
5.0

Customer did not leave a comment.

KEVIN BRUNING 
Rating:
5.0

Siobhan and crew are excellent. You're lucky to have them, and I couldn't be happier with their customer service, and installation of my new trailer hitch. Thank you.

michael Tack 
Rating:
5.0

Great customer service!

dean falb 
Rating:
5.0

Customer did not leave a comment.

Robert Gohn 
Rating:
5.0

Customer did not leave a comment.

SAMUEL BERG 
Rating:
5.0

The hitch for my bike rack was installed in less than an hour, and, as promised, the gentleman called me on my cell phone to let me know the job was finished. Checkout was quick and easy. Both employees who I dealt with were friendly and knowledgeable.

jane volden 
Rating:
5.0

The entire process from beginning to end was seamless

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

Rones Souza 
Rating:
5.0

Customer did not leave a comment.

joao congo 
Rating:
5.0

Teach them how to back up a trailer

Donald Auclair 
Rating:
5.0

Customer did not leave a comment.

Richard Parker 
Rating:
3.0

The staff was awesome but the vehicle condition is very poor. Not at all satisfied

Bhuvesh Gupta 
Rating:
1.0

An interior plastic panel was damaged during the installation.

William Evans 
Rating:
5.0

Customer did not leave a comment.

Max Houshmen 
Rating:
5.0

Customer did not leave a comment.

Robert Peretti 
Rating:
5.0

The straps seemed worn out and frayed. I’m not sure what DOT regulations you have to follow but you could tell they were pretty chafed and some of the tell tale threads were showing.

Matthew Turner 
Rating:
5.0

Service team is wonderfully friendly and knowledgeable. Pickup/return were easy and efficient. Thank you, Siobhann

Jacqueline Avery 
Rating:
5.0

Customer did not leave a comment.

Thales Fonseca 
Rating:
5.0

Customer did not leave a comment.

Carlos Villatoro 
Rating:
4.0

The tank was not full, I showed "Siobhan" who made the checkin. She said that it was full. before the return, I bought gas. the total is 7.8 gallon for 70 miles. and the pointer is under the F. so I bought extra gas because of her, because the tank was not full during the reception. and I tried to explain the situation, she was so rude and she ignored my request.

Esat Efendigil 
Rating:
5.0

Please give Chevon a big raise!!! She was awesome!!!!

davis mccabe 
Rating:
5.0

Thomas was very helpful and friendly; the van was in great condition, and everything went smoothly. THANKS!

Lawrence Tsen 
Rating:
5.0

Customer did not leave a comment.

Javier Ramirez 
Rating:
5.0

Customer did not leave a comment.

katie sullivan 
Rating:
5.0

Customer did not leave a comment.

Jonathan Mercer 
Rating:
5.0

Customer did not leave a comment.

Blanca Vego 
Rating:
5.0

Customer did not leave a comment.

Javier Ramirez 
Rating:
5.0

The rental process was quick and easy. Everyone at the location was kind, courteous and helpful. Would recommned.

Brian Blue 
Rating:
5.0

Customer did not leave a comment.

Daniel Eiler 
Rating:
5.0

Customer did not leave a comment.

Brian Edwards 
Rating:
5.0

I don’t think you have to change anything the person that help us she was really good answer cuestión and everything really good

YOLANDA VILLALONGO 
Rating:
3.0

I was not given an overview of the truck controls like I was told to expect, which made night driving at the end of my trip difficult as I did not know how to work the vehicle fully.

Izaak Seaberg 
Rating:
5.0

Customer did not leave a comment.

Julio Pereira 
Rating:
5.0

Great place to rent

Jailson Oliveira 
Rating:
5.0

Customer did not leave a comment.

Erika Rodriguez 
Rating:
5.0

Customer did not leave a comment.

DAVID LEVENSON 
Rating:
5.0

Customer did not leave a comment.

Patrick Desima 
Rating:
5.0

The entire process was very easy to schedule. Siobhan was excellent to work with. She was extremely knowledgeable , friendly and helpful. Made the entire process go very smoothly. Great job and very reasonable. Would highly recommend.

JAY ARLICK 
Rating:
5.0

great staff and overall great experience

Jonathan Newman 
Rating:
5.0

Customer did not leave a comment.

Adam Frager 
Rating:
5.0

Customer did not leave a comment.

Karl Kuryla 
Rating:
5.0

Customer did not leave a comment.

James DeMeo 
Rating:
2.0

They called me telling me to change the installation location and they changed the time, I had to wait 2 hours.

Marco Figueiredo 
Rating:
4.0

Ditto above

Timothy Rollings 
Rating:
5.0

I could not be happier! A newer truck that drove great. Easy in and out of the lot.

kevin deware 
Rating:
5.0

Friendly, helpful staff and an easy process. It worked seamlessly and that was all I could ask for.

Charles Cassidy 
Rating:
5.0

Customer did not leave a comment.

XIOMARA FONTANEZ MERCED 
Rating:
5.0

Mike was very helpful and was a pleasure to work with.

TIM ROBERTS 
Rating:
5.0

Staff was great. Very accommodating

Paul Paresky 
Rating:
5.0

Customer did not leave a comment.

Beatrice Wood 
Rating:
4.0

Customer did not leave a comment.

Ken Jones 
Rating:
1.0

Michael called me yelling at me, threatening me on the phone, it wasn't the first time I rented a car in Natick, I believe he had some personal problem.

Geraldonese almondes 
Rating:
5.0

Customer did not leave a comment.

Barry Smith 
Rating:
5.0

Customer did not leave a comment.

Amy Paladino 
Rating:
2.0

I was told by your technician to take my car to the dealer to have the bumper put back on properly due to sensors. I called my dealer and they want touch your work (which btw they had originally recommended you over their service dept for this) . When I return from Florida I intend to bring this back to your Natick location and insist on your team to make this right - Dave Capobianco 508-254-3115.

Dave Capobianco 
Rating:
5.0

This was my best experience at U-Haul. The staff were friendly and helpful. Keep up that positive attitude.

Seth Green 
Rating:
4.0

The installer, Siobhan, persisted and was able to complete the installation in spite of some initial concerns with the vehicle, as it was the first time doing this model car. After I told her that I had gotten assurance from corporate U-Haul that this hitch did in fact fit this car, she got assistance from other more experienced U-Haul employees and was able to complete the installation. I appreciated the team effort and attitude. Ideally there would be some kind of waiting area with chairs.

Jeff Kaufman 
Rating:
5.0

I was late to the pickup time, but the attendant was kind, understanding and helpful. Thanks!

Boris Furman 
Rating:
5.0

Customer did not leave a comment.

Brian Kaley 
Rating:
3.0

everything was good. people were helpful. first truck was in much better shape than the second truck. they charged me $20 to return the truck at night, $10 to take out a coke can. and wraper that was left from the previous rental. then charged me $23.75 for gas when i drove 76 miles and i added 9.3 gallons of gas. i asked and they told me that the truck got 10 miles per gallon so i paid for 93 miles of driving and should not be charged for fuel at an additional $23.75. i called the store and got a cold too bad for me answer. michael, not sure of name, made the good experience a bad experience. i will wait for a credit to my account, otherwise i will be forced to dispute the charges with my credit card.

DAVID MAHLOWITZ 
Rating:
4.0

Customer did not leave a comment.

Josephine Wall 
Rating:
5.0

Everything is great, I received good service in the three stores I visited in Framingham, Natick, and Philadelphia. Congratulations!

jailton oliveira silva 
Rating:
5.0

Customer did not leave a comment.

Michael Markarian 
Rating:
5.0

Customer did not leave a comment.

Michelle Anderson 
Rating:
5.0

Customer did not leave a comment.

Claudio DaSilva 
Rating:
5.0

Signage for returns could have been a little better

JAMES PRATT 
Rating:
5.0

Customer did not leave a comment.

Andre Germain 
Rating:
5.0

Fantastic experience. I needed a hitch installed immediately. Uhaul went above and beyond to locate a hitch and install it within 24 hours. Excellent install, excellent service, excellent price. THANK YOU 😊

Bernie Hinteregger 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH BODIAN 
Rating:
5.0

From start to finish process was easy and staff on hand was great. Used the app and all request were answered. Always satisfied when using Uhaul

De Yonman Nelson 
Rating:
5.0

Great service

Ely Grilo 
Rating:
5.0

They are very human and fast, I love the way they treat me

regina silva 
Rating:
3.0

stop renting out 20 year old trucks, like the one I got stuck with on Friday. Also, stop ripping off customers with fraudulant mileage readings at the start of a rental. When the mileage total at the end of the rental is questionable (in my case, about 45 miles based on where I went versus 76 miles according to UHaul) UHaul's Manager's defense is that I should have taken a photo of the odometer reading! Stay away from the Natick location.

robert watjen 
Rating:
5.0

Customer did not leave a comment.

Isabel Buchwald 
Rating:
3.0

Satisfactory experience except the rented van was supposed to have a full tank of gas so that when I filled it just before returning I would be paying for the gas I used. Instead I ended up putting in 4 gallons of gas after driving just 15 miles. The dashboard mileage display showed the van was getting 15.3 miles per gallon, meaning I should have used just about 1 gallon, not 4. The initial check of the fuel gauge when first getting in the rental doesn't help when the gauge is a simple "E-1/2-F" dial and the needle is right by the F. It is nowhere near precise enough to gauge whether the tank is truly full, especially when you've been told by the clerk that the tank is full. I did not appreciate comping U-Haul 3 gallons of gas (about $10).

Thomas Walker 
Rating:
5.0

Everything about this rental was perfect. The staff at both pickup and return were terrific. Great job!

Lewis Franklin 
Rating:
4.0

Customer did not leave a comment.

kenneth lemoine 
Rating:
5.0

Customer did not leave a comment.

Robert mancini 
Rating:
5.0

Keep up the good work

Roger Dwyer 
Rating:
5.0

Great service

OLIVIER PRINCE 
Rating:
5.0

Excellent customer service!

helen goltsos 
Rating:
5.0

Customer did not leave a comment.

Richard Lederman 
Rating:
5.0

Customer did not leave a comment.

Michelle Anderson 
Rating:
5.0

Customer did not leave a comment.

Antonio Ferreira 
Rating:
5.0

Customer did not leave a comment.

Hugh Johnston 
Rating:
5.0

Customer did not leave a comment.

Pedro Luna 
Rating:
5.0

I had tried to pick up the truck using the app, but it did not recognize my location so I had to go inside to the store and all the staff were so helpful and nice, especially Dave!

Amber Dibibar 
Rating:
5.0

All employees were excellent, helpful and friendly

Patrick Riley 
Rating:
1.0

Kamil worked very hard to help w/our U-Box. Even w/online prepayment, checkout still took over 1 hr. At return, he could not locate our contract in the system. After providing, we still got charged.

Lyman Jackson  |  Overall Experience 
Rating:
4.0

I would really appreciate someone contacting me from DistrictOr higher statue in the company there is a situation that has occurred and I feel like I am stuck because of the situation

eusida blidgen  |  Overall Experience 
Rating:
5.0

The manager (guy who speaks French) was extremely helpful and very personable. It was a pleasure to interact with him. Would highly recommend.

Robert Lagasse  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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