Customer Reviews for U-Haul of Merced

5,673 reviews

1247 Martin Luther King Jr Way   Merced, CA 95341
(W Of Hwy 99)

(209) 383-6823

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(209) 383-6823

1247 Martin Luther King Jr Way
Merced, CA 95341
(W Of Hwy 99)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The guy who did my check in, needs to work on his customer service skills. When I returned the truck to Robert, his customer service skills were excellent.

Sherry Barnett 
Rating:
5.0

Customer did not leave a comment.

cody encalade 
Rating:
5.0

Customer did not leave a comment.

ANGEL RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

JONATHAN NUIA 
Rating:
5.0

Customer did not leave a comment.

Rebecca Bass 
Rating:
5.0

Customer did not leave a comment.

Roy Stanley 
Rating:
4.0

Customer did not leave a comment.

Kathy Hoang 
Rating:
5.0

Customer did not leave a comment.

Michael Gilstrap 
Rating:
4.0

We had a line of customers, about 15 strong by 7:15 a.m. The young lady who assisted us was the daughter of the owner, if I am not mistaken and she worked very efficiently. She was clearly overworked as it appeared her coworker did not arrive for his/her shift but there was no negative communication and she had a wonderful disposition. She should be commended for her work ethics (and of course, additional pay as that is always welcome by employees).

MARK ANDERSON 
Rating:
5.0

Customer did not leave a comment.

RUDY MORENO 
Rating:
5.0

Customer did not leave a comment.

Edmundo Lopez 
Rating:
5.0

Customer did not leave a comment.

Myong sun An 
Rating:
5.0

Caitlin was very welcoming and efficient made dropping off easy and fast.

Jeremy Breckemridge 
Rating:
5.0

Customer did not leave a comment.

Lei Chen 
Rating:
5.0

Employees are friendly and professional.

NickEddy Flores 
Rating:
5.0

Excellant Customer Service!

Leopoldo Fierro 
Rating:
5.0

Customer did not leave a comment.

David Kellum 
Rating:
1.0

Truck steering had a lot of play. Unsafe. Passenger side mirror would always tilt straight down after every adjustment, could only see the road. Company was negligent in allowing anyone to drive this truck. Truck id is TT2126D. The associate that helped with my return stated that a supervisor would contact me. Still waiting.

Albert Del Real 
Rating:
5.0

Customer did not leave a comment.

jesus ruiz 
Rating:
5.0

Customer did not leave a comment.

Robert Stockam 
Rating:
4.0

Well we wanted a van, but had to settle for a P.U So maybe more units available? Otherwise, everything went great. Your staff is real good.

Linda Bunker 
Rating:
3.0

Customer did not leave a comment.

ANTONIO CASTRO 
Rating:
5.0

Customer did not leave a comment.

LEONARDO RAMIREZ SERRATO 
Rating:
5.0

Customer did not leave a comment.

OLGA C SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

Joshua Jetton 
Rating:
5.0

Very friendly staff.. Note: Tiedown ratchets a little rusty.. I sprayed them with a little WD40.. seemed to take care of it

Kevin Dettner 
Rating:
5.0

Customer did not leave a comment.

Amir Sharafi 
Rating:
5.0

Very friendly and accommodating

Rebecca Leanna 
Rating:
5.0

Customer did not leave a comment.

Todd Gersten 
Rating:
5.0

Customer did not leave a comment.

ANNA TAMAYO 
Rating:
5.0

Customer did not leave a comment.

Brian Jones 
Rating:
5.0

Customer did not leave a comment.

Kit Chang 
Rating:
5.0

Customer did not leave a comment.

Charity Gregory 
Rating:
4.0

I have already been treated by other people in this unit, who were super attentive. I was a little uncomfortable with the last guy who served me, as he was super relaxed in his chair, with no apparent desire to serve the customer. He was wearing a glove that made it difficult and took too long to handle his cell phone as he needed to take photos of his ID (for example) and finally, I had doubts about the final value displayed on the computer screen and he did not demonstrate the knowledge to answer my question. . Overall, I really like this unit and will continue using the services. I will even have 2 reservations for March. See you soon.

Marcos Shalom 
Rating:
5.0

Issac was a very helpful and professional person. He was efficient, kind and honest young man. I was very pleased with his performance of his service. Good man and represented your organization very well.

Frank Rivera 
Rating:
4.0

The rep that helped me was named Roberto. He was friendly , personable, and took care of everything very quickly. He set me up and I was on my way. The entire experience was very easy and uneventful. perfect.

Anthony Gabriel 
Rating:
5.0

Manager does a great job running this location and Robert the employee who helped me is awesome!!!

Connie Ruiz 
Rating:
5.0

Friendly and efficient. Contacted office prior to drop-off because of a text message received from U-Haul central with directions to drop-off the truck at a distant location. Merced office helped to adjust the incorrect drop-off location.

Karina Turner 
Rating:
4.0

Customer did not leave a comment.

Matthew Morozov 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Cass 
Rating:
5.0

Customer did not leave a comment.

Peter Herr 
Rating:
4.0

Pick up and drop off was easy and super convenient ! Staff on the drop off were extremely nice, attentive and efficient!

Christopher Nardone 
Rating:
3.0

We wanted an appliance dolly and there was nothing online indicating that they did not have any, nor did they have any kind dollys. If we had known in advance, we could have arranged something a day before from another equipment rental place.

Jeffery Banks 
Rating:
4.0

Customer did not leave a comment.

Miguel Pueblita 
Rating:
4.0

Customer did not leave a comment.

Isuru Karunaratne 
Rating:
5.0

Customer did not leave a comment.

David Plemon 
Rating:
3.0

Customer did not leave a comment.

kaila adams 
Rating:
3.0

Customer did not leave a comment.

Diana Martinez 
Rating:
5.0

Friendly staff, courteous and it seemed they got along with each other

Fabiola Valadez 
Rating:
5.0

Customer did not leave a comment.

Kevin Mccarthy SPEC-TRAILE 
Rating:
5.0

Thank you the technician did a great I’m very satisfied

JOSE VASQUEZ 
Rating:
4.0

The first truck assigned to us was very very dirty. We changed it to a clean one.

shrishail baligar 
Rating:
5.0

Customer did not leave a comment.

Juan Diaz 
Rating:
3.0

Customer did not leave a comment.

FRANCIS CHANG 
Rating:
5.0

Keep on doing the great job you are doing now.

Peter Wann 
Rating:
5.0

Customer did not leave a comment.

HECTOR GARCIA 
Rating:
5.0

Customer did not leave a comment.

Harpreet Singh 
Rating:
5.0

Excellent service as always😊

JOEL SAYAO 
Rating:
3.0

Truck beat up on the outside but ran good and got the job done so it's will do

Kevin Phillips 
Rating:
4.0

Thanks good job

BRIAN ARECHIGA 
Rating:
5.0

Customer did not leave a comment.

Angelo Martinez 
Rating:
5.0

Excellent customer service and the manager Erik went above and beyond I appreciated everything he did in a time of need! Thank you so much !

Ylonda Valencia  |  Overall Experience 
Rating:
1.0

If you really care call me at 408 533 5870

howard viera 
Rating:
5.0

Making sure windshield is cleaned.

DAWN ROMANO 
Rating:
3.0

My biggest issue is with the 24/share app. It’s extremely slow, it takes a very long time to upload/ verify photos, and it glitches too much. The location overall is pretty good, except when I was finished returning the truck I went to hand the keys to an employee at the counter. He said someone would be here to help me soon. I informed him I just needed to return the key, to which he replied “ I’m on my break, that’s why I can’t do anything.” There was no one else in the store - customer or employee. I already knew the lady outside would be a while helping a few other customers. I actually used to be a manager at this location and I did a damn exceptional job at it. My team would have never behaved in this manner, and my MCP would have never permitted an employee to be present at the counter if they’re on their break and unable to help anyone. More importantly, the personnel I worked with would have been courteous enough to just grab the keys. It’s not a big deal in itself, but is part of a big accumulation of how disconnected so many customer service reps are at so many places. I just put the key in the drop box. If they want to have to take extra steps, then that’s on them. No complaints otherwise.

Vail Teal 
Rating:
5.0

Customer did not leave a comment.

Kayle Tennies 
Rating:
5.0

Customer did not leave a comment.

CARLOS GUERRA 
Rating:
5.0

Customer did not leave a comment.

santo locascio 
Rating:
5.0

Great service from start to finish. Uhauls off site location service operator people are great canceling and or changing needs. Overall very good! Keep real people on the phones, less automation the better. We don't need robots telling us to press numbers for this or that.

fred radonic 
Rating:
4.0

Good workers. Fast, friendly, helpful.

Gregory Barajas 
Rating:
5.0

Honestly, this U-Haul location in Merced once again delivered an excellent customer service. Shoutout to Caitlin for being friendly, professional, and understanding (I had accidently left the keys inside the vehicle upon returning the 20' ft trailer I was using to move into our family's new home.). It's not easy having to provide customer service but she did it (Winter months are slow but an extra person wouldn't hurt to help out.) The condition of the trailer we used was great, didn't notice anything that was dirty, damaged, or broken (did what I needed it to do to transport our stuff).

Eric Arredondo 
Rating:
5.0

Customer did not leave a comment.

Raul Pena 
Rating:
5.0

Larry G. Was great. He went way above and beyond to get my hitch installed and extremely quick!!!!! A+++++ for Larry G!!!!!

Jason Glaze 
Rating:
5.0

Customer did not leave a comment.

menny singh 
Rating:
4.0

The web description of the 6x12 Ft ramp trailer doesn’t mention the ramp locking restricts the opening to significantly less than the 6’ width of trailer My vehicle almost would not fit: Had to let air out of tires Please list the opening width of different than trailer bed width!

Richard Crisp 
Rating:
5.0

Friendly staff

Lisa Joslin 
Rating:
3.0

Customer did not leave a comment.

MARTIN MARQUEZ 
Rating:
5.0

Customer did not leave a comment.

Stanley Manson 
Rating:
5.0

Customer did not leave a comment.

JAMES broadley 
Rating:
5.0

Customer did not leave a comment.

april jacksonwomack 
Rating:
4.0

Customer did not leave a comment.

Ivan Portillo 
Rating:
5.0

Customer did not leave a comment.

desiree romereo 
Rating:
5.0

Service rep was very efficient and courteous.

Gilbert Mendez 
Rating:
5.0

Customer did not leave a comment.

Brian Finley 
Rating:
5.0

Was in and out quick and with no problems. Excellent service.

EBEN RODRIGUEZBISONO 
Rating:
4.0

Customer did not leave a comment.

ALFRED ALVAREZ 
Rating:
5.0

Customer did not leave a comment.

jessica rorabaugh 
Rating:
1.0

I was clearly explained how much I would be getting back and how much deposit was from actual cost upon return 1 person manning desk took very long to return had to try down loading an app who uses u haul often

Nick Villanueva 
Rating:
4.0

Customer did not leave a comment.

Michael Okincha 
Rating:
5.0

Fast, friendly, economical exchange! Thank you.

Katherine A Findley 
Rating:
5.0

Customer did not leave a comment.

Patricia McCaughey 
Rating:
5.0

Customer did not leave a comment.

Trace seibert 
Rating:
5.0

Customer did not leave a comment.

Marisela Flores 
Rating:
5.0

Nothing everything was great

esther machuca 
Rating:
4.0

Customer did not leave a comment.

Dale Goodman 
Rating:
5.0

Anything can always be improved, but I'm happy with the service at this location. Very nice customer service in the morning, I return the truck this evening and somehow I overlooked that I was charged for insurance ,, The evening attended said that he would take care of it , made the adjustment and it was removed great service .

MICHAEL WILLIAMS 
Rating:
3.0

Eric the Manger was great. The young tattooed male employee (did not give his name )was only concerned with his own feeling of being ‘disrespected’ and the way he was talked to by me. He forgot for awhile that he works in customer service and should help the customer even when the company has failed the customer. I reserved a dolly. No dolly was there. A one way car hauler was there. Eric via text, worked it out and you can see why he is a manager. Great Job him.

JOSH COLLINS 
Rating:
5.0

Customer did not leave a comment.

William Luffman 
Rating:
5.0

Customer did not leave a comment.

NAI HEY 
Rating:
5.0

Customer did not leave a comment.

SABAS JR 
Rating:
5.0

Customer did not leave a comment.

Kao Saeteurn 
Rating:
4.0

Customer did not leave a comment.

VERONICA WILLIAMS  |  Overall Experience 
Rating:
5.0

Staff was friendly and very helpful. They went above and beyond to help make sure everything was smooth. They did what they can to help whatever situation that arose.

Nou Yang  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kristy Marrot  |  Overall Experience 
Rating:
5.0

Customer service at the Merced location was very excellent. Only had storage there for 4 weeks and went there 3 times;everytime each employee was very helpful and friendly.

Merry Tern  |  Overall Experience 
Rating:
5.0

The owner at the uhaul in Merced ca was great! Very friendly and did not rush each order. He was by himself.

Merry Tern  |  First Impressions 
Rating:
5.0

N/A

Donna Edeza  |  Overall Experience 
Rating:
5.0

Very impressed with everyone there, very polite and extremely helpful

Chris Newlin  |  Overall Experience 
Rating:
5.0

Wonderful staff and service.

lisa castro  |  Overall Experience 
Rating:
3.0

Bathroom was dirty and OOO one visit. I actually plunged the toilet once, gross. Other issue is was promised a $5 charge for box storage and was then charged $80. Need to follow your word.

Crystal Boyer  |  Overall Experience 
No reviews have been submitted for this location.

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