Customer Reviews for U-Haul of Lawrence

4,314 reviews

375 Broadway Rte 28   Lawrence, MA 01841
(Limited on-site parking Street Parking available)

(978) 688-4598

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(978) 688-4598

375 Broadway Rte 28
Lawrence, MA 01841
(Limited on-site parking Street Parking available)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service! Staff if very helpful!

Gerald Duran 
Rating:
1.0

App didn't work again. Geo location didn't work, so couldn't complete the return process properly.

William Casey 
Rating:
5.0

Nothing

Gabriel Betances 
Rating:
5.0

Everything and everyone was awesome

Domingo Dominguez 
Rating:
5.0

Customer did not leave a comment.

AMER DARWICH 
Rating:
5.0

Customer did not leave a comment.

JENNY SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

carmen villarreal 
Rating:
4.0

Customer did not leave a comment.

Adolfo Acosta 
Rating:
5.0

Customer did not leave a comment.

Mitchell Sullivan 
Rating:
5.0

Customer did not leave a comment.

MARIE WALKER 
Rating:
5.0

Customer did not leave a comment.

Andrea Brillaud 
Rating:
5.0

Customer did not leave a comment.

Jorge DeJesus 
Rating:
5.0

Customer did not leave a comment.

PAUL CATANIA 
Rating:
5.0

Great friending and very helpful help that work there this is second time renting car trailer from this location will be back again in two months keep up the great work

Neil Bateson 
Rating:
5.0

Everything

Miguel Rodriguez 
Rating:
5.0

Fast and friendly service!

Cindy Martinez 
Rating:
5.0

Customer did not leave a comment.

Katherine Torres 
Rating:
5.0

Esta perfecto es de lo mejor gracias U-Haul por sus cervisios

Junior Dominguez 
Rating:
5.0

Great customer services

Yair Rojas 
Rating:
5.0

Me gusto la actuación muy buen servicio

Victor Salazar 
Rating:
4.0

I think the cost for renting a van for 7 hours, 150 miles was quite high. The base rental rate was $89 which is high for a van

LISA KEELER 
Rating:
5.0

Everything was absolutely perfect!

Macerkin Sepulveda 
Rating:
5.0

Customer did not leave a comment.

Ramon Taveras 
Rating:
3.0

Customer did not leave a comment.

Charles P Harris III 
Rating:
5.0

Customer did not leave a comment.

Terrain Bloomfield 
Rating:
4.0

I will love to see the vehicles more clean when it comes to windows, mirrors and windshield.

Sindy Cruz 
Rating:
5.0

Perfec bans

Uarlim German 
Rating:
5.0

Customer did not leave a comment.

Jose Torres 
Rating:
5.0

Always very professional and helpful at the Broadway Lawrence location.

William Phillips 
Rating:
4.0

Customer did not leave a comment.

Karla Judd 
Rating:
3.0

Customer did not leave a comment.

Tracy Reynolds 
Rating:
5.0

Customer did not leave a comment.

Jorge pinango 
Rating:
3.0

Customer did not leave a comment.

Claudia Peralta 
Rating:
4.0

Customer did not leave a comment.

Maria D Camilo 
Rating:
5.0

The ladies that attended to me were very kind and knowledgeable

Elizabeth Mingo 
Rating:
5.0

Customer did not leave a comment.

Timothy Rodriguez 
Rating:
4.0

Customer did not leave a comment.

andre battey 
Rating:
5.0

Customer did not leave a comment.

Paula Sims Edwards 
Rating:
5.0

Customer did not leave a comment.

agustin soto 
Rating:
5.0

The sit of the vehicle tried to adjust but I did not can

Juan Luis Rodriguez Bautista 
Rating:
5.0

Everyone there was friendly and efficient

Lane Andersen 
Rating:
5.0

Customer did not leave a comment.

Juan Abdiel Brito Morillo 
Rating:
5.0

Customer did not leave a comment.

Salah Mouhawil 
Rating:
5.0

Great service!

Harsh Chowdhary 
Rating:
3.0

Customer did not leave a comment.

Mark Courtney 
Rating:
5.0

Everything was great

Ferdian Irawan 
Rating:
5.0

Excellent service

WIlson Sanchez 
Rating:
5.0

Customer did not leave a comment.

Sandra Reyes 
Rating:
5.0

Customer did not leave a comment.

Peter McLaughlin 
Rating:
5.0

Nothing, all perfect.

Suheil Borrome Alvarez 
Rating:
4.0

Wow. Fast fast service on drop off

Erik Julin 
Rating:
5.0

Good

LUIS MEJIA 
Rating:
4.0

Customer did not leave a comment.

pedro martinez 
Rating:
5.0

Customer did not leave a comment.

Pablo Tamayo Rosero 
Rating:
5.0

Customer did not leave a comment.

Stephen Marsh 
Rating:
4.0

Customer did not leave a comment.

JULIETA HIDALGO 
Rating:
5.0

My only recommendation is the web page needs updating. When first researching for a Uhaul near me this place showed it was closed for Sunday when in fact it was opened.

Andrew Da Silva 
Rating:
5.0

Customer did not leave a comment.

MITCHELL BOSSE 
Rating:
5.0

Customer did not leave a comment.

Michael Thornhill 
Rating:
4.0

The person at the counter was very professional nice service 👌 the only thing was he could used some help with costumers

juan negron 
Rating:
4.0

Customer did not leave a comment.

Francia Demoreno 
Rating:
5.0

Customer did not leave a comment.

Victor Vega 
Rating:
5.0

Customer did not leave a comment.

Eileen Tavarez 
Rating:
5.0

Just the opposite. Great place ,great personnel!

ROBERT J ELLIOTT 
Rating:
5.0

Customer did not leave a comment.

Frank Burpee 
Rating:
4.0

Customer did not leave a comment.

eric Sandquist 
Rating:
5.0

Just the opposite then from pickup. Greeted with a smile and was attentive and personable. Left a 26 footer in a very crowded site.

ROBERT J ELLIOTT 
Rating:
5.0

Customer did not leave a comment.

Robert Simpson 
Rating:
5.0

Customer did not leave a comment.

Matt Capeless 
Rating:
5.0

Customer did not leave a comment.

Starcia Conville 
Rating:
4.0

Customer did not leave a comment.

hector mazariegos 
Rating:
5.0

Manager Jeff was exceedingly polite and patient with all customers.

Emma Nowinski 
Rating:
5.0

Great customer service at the facility. Thank you!

Matthew Scully 
Rating:
5.0

Hats off to Jeff to provide one of the best experience with Uhaul. Jeff was Highly professional, polite and helpful. Thanks Jeff!

Dinesh Chandra 
Rating:
3.0

Staff was very polite, accommodating and professional under some stress due to shortage of vehicles. The cause was the reservation system did not account for customers not returning trucks on time. This meant customers who had reserved trucks had to be told that none were available. Some amount of trucks should be held aside on busy days like end of month weekend days. U-haul should look at the data of missed returns.

James E Torres 
Rating:
5.0

All of the folks in this office were professional, polite and very friendly. The van I reserved was ready and I was very pleased with the service Big Thank You to all!

Leonard Dubois 
Rating:
5.0

They are great. Always quick. I am out very fast.

Freddy Encalada 
Rating:
5.0

While my overall experience and interaction with the two employees who assisted me in renting and receiving the trailer was excellent, the same cannot be said for the poor manner in which I was treated by the employee who handled my return. Upon arriving on the lot, I pulled up behind a truck parked at the Vehicle Return sign and entered the building, Realizing there were no employees at the counter. I returned to the yard and discovered that an employee was actually in the truck in front of me. I waited outside my car, as he exited the truck (turned and stared at me, but said nothing), relocated equipment adjacent to the Vehicle Return sign, then returned and parked the truck along others located at the rear of the lot. He walked around the rear of the lot for 10-15 minutes, never once acknowledging my existence, nor assisting me. As he approached my car, I said "how you doing" , as I extended my hand to offer the U Haul contract. There was no response, as he continued to the rear of my car, unhitched and relocated the trailer, documented information on what appeared to be a cell phone, and proceeded to enter the building. At this time I asked him, "do you need this" (the contract), to which he responded in a somewhat agitated manner " no- you're all set". This was certainly not the best customer service experience.

GRAEME GRIFFITH 
Rating:
5.0

Excelente

Juan Arno 
Rating:
5.0

Excellent service! Thank you!

Ross Krupnik 
Rating:
4.0

Manager on staff extremely helpful. The only downside is not having onsite parking so I had to park on the street, which in Lawrence, made me very uncomfortable. However, the only reason that I went to Lawrence was because the Methuen store did not open at the scheduled 7AM time, nor did anyone arrive by 7:30AM when I left for Lawrence. Nobody at the 800 number knew when Methuen would open, so they sent me to Lawrence. WHILE I UNDERSTAND STUFF HAPPENS, IF OPENING WILL BE DELAYED THE STAFF SHOULD CALL THE MAIN OFFICE TO PROVIDE REALISTIC OPENING STATUS. That way we could have made an informed decision on whether to wait or go to Lawrence. As it was, waiting in Methuen and going to Lawrence cost me well over an hour which caused me to finish in the dark.

Robert Banta 
Rating:
5.0

Thank you for your patience with me

Tomas CAZ 
Rating:
5.0

Great service by the staff.

Joselito Collazo 
Rating:
3.0

Customer did not leave a comment.

MARKENDY JOASSAINT 
Rating:
5.0

Very friendly & personable staff. No improvement needed!

jeffrey ballinger 
Rating:
5.0

Customer did not leave a comment.

Nicola Shen 
Rating:
5.0

Staff are excellent, friendly, efficient and helpful. Pleasant experience.

Elizabeth Brownholtz 
Rating:
3.0

Customer did not leave a comment.

Andrew Ziomek 
Rating:
5.0

Customer did not leave a comment.

Keith Potter 
Rating:
5.0

Great customer service they went above and beyond to make sure my experience was exceptional.. all around amazing customer service

Donald Seeley 
Rating:
5.0

I was thoroughly impressed with the staff at this location. They proactively communicated with me about difficult truck availability logistics for a very busy Sep 1st moving date, and helped me with an opportunity to get a truck the night before to make our very challenging move day a lot easier.

Ken Cain 
Rating:
5.0

Excellent customer service

Steve Boucher 
Rating:
5.0

Customer did not leave a comment.

Christopher Bardwell 
Rating:
5.0

Professional and very helpful staff.

Elizabeth Brownholtz 
Rating:
3.0

I thought the price that I paid was pretty high for such a short rental. I rented a 10' box truck listed at $19.99. The total charge was $77.91 plus I had to put in $16 dollars of fuel. This was for a total rental time of less than 2 hours and a total o 27 miles. The person even commented that I was the last one to take a truck out and the first to bring it back. I did opt for $15 insurance coverage just to cover any incident, so that is on me.

Thomas Green 
Rating:
4.0

thanks for your help and prompt service!

Ann Irza 
Rating:
5.0

Thoes guys in Lawrence at the best

Fenton Emmanuel 
Rating:
4.0

Fast, friendly and hassle free experience

David Bowman 
Rating:
5.0

Customer did not leave a comment.

KENJI LIZARDO 
Rating:
5.0

Customer did not leave a comment.

Tatiana Goryacheva 
Rating:
1.0

The delivery date is delay for 7 days and they didn't want to deliver from Salisbury to Lawrence.

Lu Yan  |  Overall Experience 
Rating:
5.0

Even though my U-Boxes were delayed (not this location's fault!), the manager Jeff was excellent at keeping me notified and ensuring I could access the boxes once they arrived. A+ customer service!

Lindsey Stewart Gonzalez  |  Overall Experience 
Rating:
4.0

Container was late but not the fault of the facility. Staff was very helpful and friendly awaiting the delivery.

Evan Michaels  |  Overall Experience 
No reviews have been submitted for this location.

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