Quick and friendly service - thank you!
Kim PilcherCustomer Reviews for U-Haul of Kirkland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don’t use such heavily scented products to clean. The smell gave me a headache
Katrina KoletoThey overcharged me
Marcel CunananGreat staff and efficient quality service - Thank you
Brandee WarrenQuick quality work communication was excellent as well. Best hitch install in my experience.
Jay RoeDespite bringing the vehicle back at the designated fuel gauge market listed on my contract and given to me on delivery Lu was still charged for fuel refueling. This is a dishonest practice and the branch hasn’t responded to my inquiry and request for a refund despite providing photo evidence. Do not use after hours drop off at this location
Ahmed Saruhan KarademirThe two person morning crew was really on top of it, all things considered. Fast, courteous, and no complications.
Jade MinearSuper friendly and professional, thanks for making something so stressful an easier process.
Rachel GilbertThe woman who helped me was very professional and thorough, even when I had forgotten one of theater’s I needed to do.
John ZemlinWe had the greatest experience with the group ..!!! Ms Shauna and Mr Tyler were super responsive and kind… Bravo to great service…!!!! Thank you
Miltiadis ExarhouAlways great customer service at this location
Ryan TurokI was greeted and on my way in minutes! Courteous service.
chip perraultMake sure it’s clean in back,make sure cargo light works,head lights were very dim.
MICHAEL SANDERSGreat customer service! Thank you!
Stephen VajdikOutstanding and very friendly and helpful service. What a great bunch of people I highly recommend them.
Eva LombardThe gurl tat helped me was on her own in a busy store. She was friendly and got me through the process fast. Very nice with great customer service! The movers, Ishi and the other one from BBT Movers were great. They were quick and careful. Took direction well wihout any attitude. Which is a nice change. There are a lot of movers so down on women and don't hesitate to say so. Ishi was great. Thanks for making moving this couch pleasant.
Stephanie BurnsSaturday morning was slammed with pick ups and drop offs. 45 minute experience due to understaffing. Not acceptable but not the staffs fault. They worked well and efficiently under extreme pressure. Van served its purpose but the floor mats were dirty and it needed a vacuuming in the back. Suspect you were doing quick turn arounds with no vehicle maintenance.
David Bourree DC DACSBest customer service!
Bernadette DaytonStaff was great. Pleasant, helpful, went out of their way to make renting a truck easy and a positive experience
Lori VandeverI had spent time checking in online before the reservation but it didn’t seem to speed up the process in the store at all. Wish that pickup experience would have been smoother. Despite the rush of customers at the time, the associate that helped me was nice and helpful
Aaron MellThe pickup took 90 Minutes, which impacted the full day plan and people at home waiting around for one hour. Will not recommend to anyone to rent a truck from this location on Saturday.
Iqbal SinghThe job isn't complete yet, the hitch recepticle is crooked. John says he will order me another one, but thus far he's been great!
Bradley VANVECHTENAfter hour dropp off was very confusing. Instruction available asked to download the uhaul app, but what happened was using the app was impossible to dropp off the vehicle. What is the problem, I don't know, but I couldn't find anything in regards to dropping off the vehicle. It seems that I had to have the app prior to renting the vehicle. As a result I spent over 45 minutes in the dark in the cold trying to figure out but no luck. I finally remembered I used the website few years ago to do so. That way worked very quickly. This was a major inconvenience.
Anis BeyzaeeProcess was quick and easy.
Christopher ONeillFriendly staff
Benjamin Glasscourteous staff
MARY HANKEExperience was very good, drop-off process was very easy, pick-up process was also very easy but took a while (but was still no problem). Online booking experience was also good and I was pleasantly surprised to be offered all the different options; the furniture pads that I rented were very helpful, and though I didn't need movers or storage I still appreciated the offer.
Victoria AuPleasant customer service. However, fee quote was inaccurate. Actual fee was almost double the fee initially quoted. The company has "fine print" in its contract and charges $20 extra for extra hour dropoff. This was not disclosed to me and seems ridiculous in any event.
David KleinerThe parking situation is bad. Either get a lot for people to park their cars, or make it very clear that there is no parking onsite. There is no street parking in the area, so it doesn’t make sense to tell customers “please find street parking.” This is my main complaint.
Melissa CorningI appreciated the friendly, efficient service. Great job!
Philip NelsonJust keep up the great service.
ESMAIL SULEMAN40-minute wait to pick up the truck because UHaul accepted too few employees for too many deliveries. The afternoon before my pickup, I was informed by a call center agent who was anything but trained that my scheduled pickup location had been changed by UHaul without giving a reason. As a result, I had to rearrange movers and my appointments. The truck had >100k miles on it and was outdated. Overall, a really poor customer experience.
Werner LeibrandtFast and friendly place very helpful. always come back to this location .
Sylvester AlejoHelpful staff and efficient operation.
Derek MoultonWell for me is the best store this people is very fast and friendly thanks for all 5 🌟
CARLOS ROMEOThis location saved me from a scheduling snafu at another place. Still got me taken care of, very professional!
Andy JordanEveryone that helped me was great, facilities were great, and the truck was good.
Allen PedrosoThe front desk staff, Especially Taylor were great.
Howard SteinVehicle provided with less fuel than registration said. Slow electronic checkout system, even when just buying accessories.
Brendan ThompsonThe gas tank was not at its Full level as indicated verbally and on the gauge. When I refilled I spent about $15.00 which was more than it needed as I only used the truck for 7 miles all around. Company needs to check each customer’s gasoline fuel up receipt to confirm that they filled the gas tank to the top.
Elizabeth BatinEveryone I dealt with was so friendly and professional. I had an issue where I mistakenly thought the gas meter was incorrect on the paperwork. The U-Haul employee was super gracious and helpful in the matter and we quickly got things figured out. Thank you for a great rental experience.
Gabriella AguirreI reserved a utility dolly in advance, but none was available at the location.
Yuchi ZhangThe staff was very nice at this location. The excellent rating is because of the pleasant staff behavior. The truck was not clean
Mradul ModiThank you for the timely service and recommendations on the correct type of adapter hardware to make my bike rack fit perfectly!
Cady Dannemillernothing - You were great
BOBBI MEINSThey didn’t have the furniture dolly I needed for my move. It’s not the location, but the company.. don’t offer the Dollie’s as an option if you can’t provide them. My move decisions were based of there being a dolly available.
Natalie BrownStaff was great Kind, courteous, personable, and professional
Adam TownsendThe crew at Rose Hill are diligent, well-trained and friendly. Three rentals in one week and I would never go anywhere else (except; I now live 40 miles away, so...)
Roger Clarke-JohnsonI only have great things to say about both the Kirkland, WA U-Haul and the Phoenix, AZ Shadow mountain. Super friendly and helpful staff, trucks are in good condition and clean. I’ve driven 10’, 15’ and 26’ trucks between AZ and WA loaded with all of our belongings and none of the trucks have ever failed me.
Emanuel Rivera AlemanHad HUGE problems with U-Haul operations during my rental and was told that they can’t rectify any issues in house and that I had to contact the legal department. Was charged an extra day fee when both front tires went flat on my truck, resulting in my not being able to drive it to return it!! Was told someone would be coming to fix the issue and instead they sent someone to come repossess the truck and they refused to let us get our remaining items out of it and they made me rent the truck again just to be able to get the items!!! TERRIBLE
Gregory Wineke5 stars, I selected this location based on the reviews, having had less than ideal experiences at other locations. I was greeted when I arrived by a kind employee. The service was on time and faster than expected. Everyone was great, 10/10 would recommend this location.
Steve HendersonGreat service by the crew Sat Jan 27th!
Vassil BakalovEasy, friendly, and convenient location.
Atishi BaliNo good parking, in fact, bad parking. Not enough people working… 40 minutes to get checked out and get on my way.
Jesse BornfreundPoorly managed and unfriendly
Casmir Arockiara Antony SwamyU HAUL was very flexible allowing me to make Reservation when I wanted, then cancel it and make it It again. Much appreciated for my situation. 😎
Douglas NaborsKirkland location busy doing online uhaul quiz and it was awkward asking them to stop to help me checkout return the uhaul truck.
Jennifer Knox