Customer Reviews for U-Haul of Havertown

8,442 reviews

2 Township Line Rd   Havertown, PA 19083
(Rt 1 & 3)

(610) 789-0316

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(610) 789-0316

2 Township Line Rd
Havertown, PA 19083
(Rt 1 & 3)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were able to adjust the mileage and everything worked out fine

Belinda Holderness 
Rating:
5.0

Customer did not leave a comment.

Roseanne Tedescl 
Rating:
5.0

Customer did not leave a comment.

Charles Steinmetz 
Rating:
4.0

Customer did not leave a comment.

Peter Gavin 
Rating:
5.0

Customer did not leave a comment.

arthur keppel 
Rating:
5.0

Nothing. Those guys there were great. A1 service and very help. It not my close U-haul but it will be my first choice. Thanx guys.

DERRICK HILL 
Rating:
5.0

The man behind the counter was Very professional and Nice!

wendy fortunato 
Rating:
5.0

Customer did not leave a comment.

Barabara Williams 
Rating:
5.0

Really appreciate your work

infant raj 
Rating:
4.0

Customer service was good BUT trailer hitch wire installation is a major concern. I did an install 6 months ago which was really unprofessional (fuse box left open, loose wire, exposed connection, wire connection under the car - supposibly they don't have wire long enough for the lenght of the car lol). I asked for the job to be done right. I waited another 4 hours (till closing) while no other customer was there. Well 6 months later, the connection does not work anymore. Now, I need to waste another few hours to bring the car back

Remy De Vlieghere 
Rating:
4.0

Customer did not leave a comment.

Frank Weise 
Rating:
5.0

Customer did not leave a comment.

Peter Rice 
Rating:
5.0

Not sure. Maybe lower the prices of boxes. Why are they so expensive? Great atmosphere and excellent service. Thank you.

Frank Varaso 
Rating:
4.0

Please develop two things - 1) Your app and online service is below average. I did not work for check in, I had to go inside. Probably give 2 out of 10 for online expereince. 2) What the ??? - Please do not pass along other people's probelms to me. You gave me a truck with a 1/4 of a tank. I had to fill it up as soon as I pulled out. Poor service. My minimal expectation is 1/2 a tank. I know you can do better, that is why I am providing you the feedback. You provide a reliable brand with a relieable service, please do not let it slip and go out of business.

James Michael Nolan 
Rating:
2.0

The customer service when I returned the truck was poor. The employee was on his phone while I was standing right in front of him. I had to ask him if he would help me and if he could get off instagram. He told me I was fine and I dropped off the key to him. I then received another $24 charge on my card after I left. I called back and had to ask for a receipt to find out why I was charged.

Edward Curtis 
Rating:
5.0

Get someone to sit at the counter while those boys work they work their asses off they deserve someone in there.

clorindo Nepi 
Rating:
5.0

Customer did not leave a comment.

Wanna Galvan 
Rating:
5.0

Best staff in the U-Haul network! Over many years I have done business with many U-Haul locations and had positive experiences at almost all of them, but this location at Havertown is consistently the best. The staff at the front desk are super friendly (to everyone), and knowledgeable about the business. The gentleman, who performed the actual hitch installation for me, was extremely pleasant and competent. He seemed to take satisfaction in doing good work. My hat is off to the person who hires the staff at this location. Nice work.

Thomas Martin 
Rating:
5.0

everyone was very helpful, equipment was clean and worked as expected.

Russell Gastner 
Rating:
4.0

N/A

THOMAS MITCHELL 
Rating:
4.0

Nothing!

Jon Glenn 
Rating:
5.0

the two gentlemen that helped me were tremendous. They got me out quickly. They deserve a raise

William Kelly 
Rating:
3.0

I drove 4 miles the truck took almost six gallons of fuel. It obviously was not full when I picked it up. Feel like I was scammed.

Joseph Ponzio 
Rating:
5.0

The two gentlemen behind the counter were so very nice! The one man explained the truck to me and everything I needed to know! Great experience.

Susan Tezano 
Rating:
5.0

Customer did not leave a comment.

David Heyman 
Rating:
5.0

The experience was perfectly fine; a caveat on the "equipment" question, there really should be a "sorta" option, the truck I rented got the job done so I have no complaints, but to call it "clean and well maintained" is a bit of a stretch; the two guys I dealt with in effecting the rental, and the third guy I dealt with on returning the truck, were a total hoot; all business and absolutely competent in terms of getting me into the truck and on the road this morning, and out of the truck and on my way home this evening, but a lot of fun the whole time, they alone are the reason for the five stars.

arthur keppel 
Rating:
4.0

Website accessed by my laptop indicated $0.89/mile for a 15' truck. When I went to pick up the truck, the charge was $1.89/mile. The sales rep requested I show the lower rate. I checked through my phone and the rate was indeed $1.89/mile. As of 5:20 pm ET, the website accessed through my laptop shows $0.89/mile

JOSEPH SCHNEIDFR 
Rating:
5.0

The workers at this location were professional, polite and helpful. They deserve raises!

Samson Sackett 
Rating:
5.0

great service and great STAFF

ronald young 
Rating:
5.0

The worker was wonderful

Marcia Brown 
Rating:
5.0

Thank you for the help on the equipment I need. It was also great to see long time employee Antwine if I spelled his name wrong, I am sorry. I been coming to the Havertown site for 10 years I even drove from Ashland Pa, 2.5 hours away to rent from Havertown site. thank you again Ron Harris

Ronald Harris 
Rating:
5.0

Customer did not leave a comment.

Erik Kallberg 
Rating:
5.0

Great staff and clean, well maintained vehicle. Keep up the good work

Steven Ruby 
Rating:
5.0

Great customer service. Thank you.

Micheal Brown 
Rating:
5.0

The staff at this location were very friendly and helpful.

Bryan Moody 
Rating:
5.0

Customer did not leave a comment.

marlon mccorkell 
Rating:
5.0

Staff was wonderful, courteous and professional. My install was done in a timely manner.

gina robinson 
Rating:
5.0

Customer did not leave a comment.

Michael Flynn 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Hall 
Rating:
1.0

Windows were down while it was raining vehicle had mud all in the passenger seat.also has no gas when I picked it up

Richard White 
Rating:
5.0

Customer did not leave a comment.

KENOL DASTINE 
Rating:
4.0

The truck had issues to begin with. Tdriver door wouldn’t shut properly, check engine light was in the full time. Crack in the passenger side mirror. Was able to do what I needed to but definitely didn’t feel safe driving the truck

Andre Juliano 
Rating:
5.0

Customer did not leave a comment.

jim breazeale 
Rating:
5.0

Staff was friendly and helpful. They got things moving pretty quickly too. Good equipment, good people, good rates. Can't go wrong there!

David Campbell 
Rating:
5.0

Customer did not leave a comment.

EVERTON REID 
Rating:
5.0

Customer did not leave a comment.

Victoria Jackson 
Rating:
4.0

the online check-in is great and the staff was friendly!

Joseph McDevitt 
Rating:
4.0

The location should have an entrance on Township Line Road. This would make it easier to enter. The van I rented had trash inside the vehicle, but other than that, it was fine.

David Brown 
Rating:
3.0

Customer did not leave a comment.

Tyler Thompson 
Rating:
5.0

Customer did not leave a comment.

William Chubb 
Rating:
3.0

I reserved 10 furniture pads 3 weeks prior to pick up. When I was doing the paper work, they told me they had no furniture pads. Not okay. I said give me some large boxes instead. Guy came out with 3 furniture pads. Had I known you didn't have pads, I would have brought my own. When I returned the truck and pads, I had to shout to a guy in the backroom.Very difficult to get in and out of parking area. Not what I'm accustomed to with UHaul.

Suzanne Courtright 
Rating:
4.0

A little wobbly on steering. You need to pay attention on how it handles. Staff was great though

Andrew Pompilio 
Rating:
5.0

Antoine was great. Exceptional customer service, friendly, and good service with installation. Thanks.

Charles La Fontaine 
Rating:
4.0

Customer did not leave a comment.

Kelly Maguire 
Rating:
5.0

Nothing

ERIC KNOX 
Rating:
4.0

Driver side mirror would not move for adjustment. Passenger door was difficult to close due to prior damage. Otherwise all was good.

Steven Grayson 
Rating:
5.0

The staff was professional , knowledgeable and helpful.

Bernadine Hayes 
Rating:
5.0

Customer did not leave a comment.

Brian Pawlaczyk 
Rating:
5.0

Customer did not leave a comment.

Rachel Edmonson 
Rating:
5.0

Customer did not leave a comment.

Shirley Larose 
Rating:
2.0

I submitted a review yesterday as well from my Rental on Friday (2/9) about having to clean the cargo area myself while still at uhual. I rented shading Sat, (2/10) and it was the same issue. I should not have to perform this duty. If I bring it back like how I get it , I’m sure there well be a charge. Wondering now if customers are being charged but yet the vehicles are still not being swept or blown out.

BERNARD MONTAGUE JR 
Rating:
5.0

Customer did not leave a comment.

Krystal rooker 
Rating:
4.0

Antoine installed a hitch on my car. He kept me informed of the process and was super courteous and did a great job! Highly recommend. My only suggestion for the location would be to add a chair or two for customers who choose to wait for the install.

Lisa Rittenhouse 
Rating:
1.0

Train your employees in customer relations. I was told that I was overthinking things when I asked questions about the truck pickup. I am a 62 year old woman and the employee would not put the moving pads in the truck.

Shari Hughes 
Rating:
3.0

Check out my video where I had to clean my own vehicle (cargo area) while still on site, before leaving… don’t happen all of the time, but it was very disappointing. I rent uhual a lot. Rather not switch to Penske

BERNARD MONTAGUE JR 
Rating:
5.0

Great communication, workmanship, and friendly staff!

Ann Sardella 
Rating:
5.0

Customer did not leave a comment.

Gregory DiCocco 
Rating:
4.0

The truck was banged up, but that can be expected. I used the app for the pick up and drop off and that’s easy as hell, love it.

Michael Johenning 
Rating:
5.0

I love this location. It was my first time here! They guys working that night were very helpful and very friendly. Will return to this specific location in the future!

tayshawna brown 
Rating:
5.0

I would have employee do a walk and around the vehicle to denote damage to the vehicle

Hal Eckman 
Rating:
5.0

Nothing Great Customer service pick up and leaving the van. I am satisfied 😌

RODNEY JEFFERSON 
Rating:
5.0

The people there were very pleasant and easy to work with. This is the second time, I have used them recently, and will recommend them.

Michael Nese 
Rating:
5.0

Truck worked but very old

Paul Youngs 
Rating:
4.0

Customer did not leave a comment.

Peter Badgio 
Rating:
5.0

Customer did not leave a comment.

Arthur Finley 
Rating:
3.0

The pick up was great. The return took forever. You need more than one person in the store on Friday late afternoon.

Virginia Stallings 
Rating:
4.0

Customer did not leave a comment.

Eugene Paul Barretta 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Leventhal 
Rating:
4.0

Customer did not leave a comment.

Catherine Gallagher 
Rating:
2.0

Customer service was excellent but the vehicle was in poor repair, with the back door not operating properly. On one side the part that slides through the track was broken and bent over so it would not slide in the track. The broken parts were quite rusty so it was not a new problem, and the truck should not have been rented out.

Jeanne Angell 
Rating:
3.0

I would say the truck we rented was ok. The back didn't look swept . There were a receipt from the previous customer But the young man that checked is in was very nice and precessional.

elizabeth Vito 
Rating:
4.0

Customer did not leave a comment.

pill park 
Rating:
5.0

Customer did not leave a comment.

Tia Bowman 
Rating:
5.0

Customer did not leave a comment.

Jason Glathar 
Rating:
5.0

Just need more parking

TRACY Holmes-Williams 
Rating:
5.0

Customer did not leave a comment.

Robert Simpson 
Rating:
5.0

All is well

Kira Jackson 
Rating:
3.0

Someone was onsite but by the time he got to me I had unhooked the trailer.

Brian Rivett 
Rating:
5.0

Not really

Alvin Deegon 
Rating:
5.0

Customer did not leave a comment.

PATRICK LEEPER 
Rating:
5.0

Customer did not leave a comment.

Vernon Furniss 
Rating:
5.0

Checking in online was no faster than doing it manually with the rep

Tristan Rees-Davies 
Rating:
5.0

I was completely satisfied

kenneth fletcher 
Rating:
5.0

Customer did not leave a comment.

Ana Honesko 
Rating:
5.0

The app is terrible for the return process. I had to upload photos 6 times

Fredrick Kachele 
Rating:
5.0

Customer did not leave a comment.

rufus salik 
Rating:
3.0

Bad customer service. There is one employee that is the saving grace for this location. He made up for the lack of instructions given to us by another employee. There was a person in the lot just standing there watching us struggle to find the given truck.

Lance Bell 
Rating:
5.0

Apple Movers were excellent! I couldn’t have done it without them.

NICOLE POLLINI 
Rating:
4.0

Customer did not leave a comment.

MARTINA MILDOR-CHARLES 
Rating:
4.0

Customer did not leave a comment.

Brenda Dalmida 
No reviews have been submitted for this location.

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