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Aaron Van VoorstCustomer Reviews for U-Haul of Elkhart
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Before they checked the drop box for the key they called and told me I hadn't return the vehicle when yes I did. I question if they know there job . Seems you would check them in before accusing someone of not returning it!
Cecelia MillerCustomer service rep was in a rush and rude. However was happy UHAUL was open and able to accommodate our needs
Tamara JamesThe best improvement you can make is to not allow reservations to be made at locations that aren’t actually available for reservations. We initially had reserved a pick up at a different location, got there to pick up the truck and not only was the place sketchy as heck, but after having to call the “business” providing the u-haul’s we were told they didn’t have any reservations cuz they only use the 24/7 truck share and the reservation wasn’t made through that(it was made through the u-haul app). We had to go in and change the location of the reservation and THANKFULLY they were an actual U-Haul location, absolutely professional and helpful despite the ridiculous frustration of having to change our reservation last minute.
Rachael BechtelCould not have worked any better. The woman that helped me with the transaction was outstanding.
chris chovanecWaiting for service
Todd GrayThe men working there are so rude and not helpful
Jessi WagnerWe arrived Early and was Taken in Immediately. Fast & Very Professional.!!!! All Questions answered.!!!! Priced was Just as Quoted...................
Mike AbrellIt would be better if the truck had more gas in it when it was picked up. Otherwise, it all seemed to go very well. We had no problems.
Philip SheridanRemove the $20 fee for after hour drop off
Matthew StoneTried returning equipment the night before. After hours but the app was not functioning properly. Used 2 different phones still wouldn't work. Kept equipment overnight so I wouldn't get charged a fee. Big inconvenience!!!!!!
MANUEL GARCIANo problems.
ROBERT HESSStaff is great here. Handled rental needs with compassion and great assistance. Will rent again for my truck and will recommend using this location than going to Hub Cap Anne. Please work on improving UHaul App
randal stanleyNo changes
Clara HendrixAll was good thanks
Marie Curths Dwayne Wesley OsmunLast minute need and the guys were very polite and helpful!
Gary StanleyGreat! Awesome!
Jaimie TateFirst of all, I had reserved a 20' truck at one location weeks ahead, only to be told days before pickup that no 20' was available and that I would have to go to a different location for my truck and that location would not be open until 10 am. When I went to that new location (Chicago Station), I was told they did not have a 20' truck as it was stolen the day before. They claimed to have informed U-Haul but no one told me. I called U-Haul and was put on hold for 45 minutes. I was able to find another location open (Christmas Eve) which is the one listed above. They did not have a 20' but only a 15' which had 106,000 miles and was not clean. Given the holiday weekend I took the smaller truck although it didn't fit my needs.
Ronald TeachmanRepresentatives were professional and courteous. I'd recommend this location.
Gene RAYBeen using Uhaul for years and this was a miss for y’all. Got the vehicle with “1/4 tank” which turned out to be less. After 43 miles and returning early the attendant berated me for not fueling up and that it was on “empty.” He went to double check after realizing I went only 43 miles on the tank you started me with and realized he was wrong only after I questioned him and showed him the time stamps (that I would use in court) from my phone. Sorry gang, this was a lawsuit ready for the books. Piss poor lazy employees leaving vehicles on empty. Do better!
Matt BorkmannFriendly, helpful and capable UHAUL employees.
THOMAS TRETHEWEYThey took a photo of my id/drivers license to rent a pickup. How do I know that that photo will be deleted and not be sitting on some server somewhere waiting for the next hack to steal my identity or worse someone at that facility doing the same ? I very much makes me NOT want to rent from you again .. that is a grievous personal security issue. So if this is common practice you need a better procedure and I am not even sure it is legal for you to retain that info after the transaction is complete, i.e. the vehicle is returned etc. . You very much DO NOT have my permission to keep that photo .
David MarlowPlease encourage employees to behave ethically. During the return process, I accidentally left behind personal property when clearing out the truck rental. I called the office and was informed that my property was no longer there. This isn't something I'll make a fuss about - I understand it was my responsibility to account for my personal property. Regardless, it is disappointing to know that the Uhaul employee who came across my property decided to keep it as their own rather than set it aside for my retrieval. Uhaul management may want to check video footage from this location to identify the Uhaul employee who saw fit to take customer property as their own. Keep in mind that employees who struggle with ethics and steal from customers are predisposed to stealing from their employer as well. It's so often the little things like this which really contribute to whether or not a customer engages in future business with an organization.
Matthew EllisGreat
VICTORIA PARKERWe have used this location for many years age will continue to choose this one over others
Amy BachmanNothing at this time.
Greg StuartCheated on my deposit
Delilah GoodmanWe were charged for Safe Move and did not ask for it and was not explained that it was on the rental at the time of pickup. $30.00 extra for no reason. We are not happy about this. Thank you!
Ronald SwaryMy truck was full of debris, and cerial everywhere, but the biggest issue was that the door was jammed, hard as hell to open and close towards the bottom. Another thing is, if i opted out of using a dolly and furniture pads, dont put them in the truck and waste my usable space.
Andrew TempleThanks
Kevin ToroThey were closed but everything went okay.
Marie CurthsThe store had all of the moving supplies and equipment on display but it could have been organized a little better. The U-Haul worker was courteous, helpful, and explained everything quickly.
Norma FreudenburgInformation for movers: a lot space for parking 18 wheeler and reloading close to that Uhaul store. They asked me for local address. I said address for delivery. And they have a lot of packing materials and boxes
Rustam IslamovNothing else needed... this place is the best!
Barry RuterJosh was great to deal with, customer service and actual hitch installation, gratitude
Christine DrewniakVery helpful and responsive staff.
Jonathan MakielskiHave phone coverage for questions
mark laneKeep your staff- they are excellent! It was a super busy day, but they work quickly and stay calm under pressure!
Paula TurkTake better inventory of your equipment I was told that there were no trailers available at this location and they did have trailers that I needed trying to send me 20 miles away to another location is irritating
Jack N Overton IIOnly there a few minutes, got me in and out quickly.
tom richterNothing. Everything was perfect. Corporate should do something to recognize the quality representation of the brand.
Micah DetwilerCustomer service was mighty fine. Very respectful and explanatory of everything.
Robert DanielVery nice, friendly staff. Such an easy process beginning to end!
rebecca petersonNothing. Thanks for the great service.
Rosalyn SummerlinJosh did great hooking me, and Edward did also unhooking me!
David SEITZPeople were wonderful, kind and helpful. Thank you.
Peter ColanHere for a hitch install. Location was very flexible with scheduling and friendly, helpful, and informative both over the phone and in the shop. The install was speedy! The shop was tidy and they did have a few folding chairs but I walked up a quiet backroad to Happy's for breakfast and a more comfortable (and caffeinated) wait. Note for those hoping to tow! Call the location well in advance to add tow lighting wiring to your order! I was disappointed that Class III hitch installation does not automatically include tow lighting wiring. The U-Haul website should be more clear when placing an order that wiring is not included - and provide an obvious option for adding it to the reservation. I wish the hitch installer would have checked in about whether I wanted wiring so it could have been special-ordered in time.
Therese DorauWe rented a car trailer for one day. Picking it up my new truck door got dented up. The trailers were packed so tight together you couldn't get out of your truck to help hook up. Then we were on our way back home and I called that we were going to be about an hour and a half late dropping it off. The said that they would charge me for another days rental fee. I asked if they would work with me and just charge me for 1/4 or 1/2 day. They said nope our computer won't let us do that. So I said ok I'll just take my time and bring it back tomorrow around 3:30pm. If your going to charge me for a full day I wasn't going to rush back. The said you cant do that we need the trailer back right now because its already rented out again for 7am. I replied so your going to charge me an extra full day when I don't even have the trailer and charge the next guy. Go back and review your recordings about our conversation. I called the shop that friday around 1:30pm. If thats how your company treats your clients, to me its pretty poor business. Not to mention the trailer was all beat up, oil and grease all over it and the tie down straps were all cut up. Don't believe me, take a look at the trailer yourself.
Jack MakowskiMartin and milton were both wonderful to work with. Helped with all aspects of the move. I will recommend this locations to all that will listen.
ellen demosmorales | Overall ExperienceEverything went smoothly and was a great way to get my belongings to Indiana from Florida
rose pickrell | Overall ExperienceEmployee Martin took care of me. He was truthful and professional
Chris Deymer | Overall ExperienceMy ubox arrived on the 23rd. I was not informed that it had arrived until the 27th. Original order confirmation email stated that my order would be delivered on the 27th but didnt receive until 30th
Allyssa Moren | Overall Experience