Again, no improvements. Staff was very quick to get the key from me, inspect the truck, and get me back on my way.
Craig JCustomer Reviews for U-Haul of Elkhart
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck drove nice and worked well. Easy in and out.
Robert ZReally fast and polite I was in and out. Was able to move my whole house in one day! Thank you guys!
Megan Myou could tell that the previous renter had a dog in the cab as there was dog hair on the passenger seat and middle seat and it smelled like dog inside the cab
Tony ABefore they checked the drop box for the key they called and told me I hadn't return the vehicle when yes I did. I question if they know there job . Seems you would check them in before accusing someone of not returning it!
Cecelia MCustomer service rep was in a rush and rude. However was happy UHAUL was open and able to accommodate our needs
Tamara JThe best improvement you can make is to not allow reservations to be made at locations that aren’t actually available for reservations. We initially had reserved a pick up at a different location, got there to pick up the truck and not only was the place sketchy as heck, but after having to call the “business” providing the u-haul’s we were told they didn’t have any reservations cuz they only use the 24/7 truck share and the reservation wasn’t made through that(it was made through the u-haul app). We had to go in and change the location of the reservation and THANKFULLY they were an actual U-Haul location, absolutely professional and helpful despite the ridiculous frustration of having to change our reservation last minute.
Rachael BCould not have worked any better. The woman that helped me with the transaction was outstanding.
chris cWaiting for service
Todd GThe men working there are so rude and not helpful
Jessi WWe arrived Early and was Taken in Immediately. Fast & Very Professional.!!!! All Questions answered.!!!! Priced was Just as Quoted...................
Mike AIt would be better if the truck had more gas in it when it was picked up. Otherwise, it all seemed to go very well. We had no problems.
Philip SRemove the $20 fee for after hour drop off
Matthew STried returning equipment the night before. After hours but the app was not functioning properly. Used 2 different phones still wouldn't work. Kept equipment overnight so I wouldn't get charged a fee. Big inconvenience!!!!!!
MANUEL GNo problems.
ROBERT HStaff is great here. Handled rental needs with compassion and great assistance. Will rent again for my truck and will recommend using this location than going to Hub Cap Anne. Please work on improving UHaul App
randal sNo changes
Clara HAll was good thanks
Marie CLast minute need and the guys were very polite and helpful!
Gary SGreat! Awesome!
Jaimie TFirst of all, I had reserved a 20' truck at one location weeks ahead, only to be told days before pickup that no 20' was available and that I would have to go to a different location for my truck and that location would not be open until 10 am. When I went to that new location (Chicago Station), I was told they did not have a 20' truck as it was stolen the day before. They claimed to have informed U-Haul but no one told me. I called U-Haul and was put on hold for 45 minutes. I was able to find another location open (Christmas Eve) which is the one listed above. They did not have a 20' but only a 15' which had 106,000 miles and was not clean. Given the holiday weekend I took the smaller truck although it didn't fit my needs.
Ronald TRepresentatives were professional and courteous. I'd recommend this location.
Gene RBeen using Uhaul for years and this was a miss for y’all. Got the vehicle with “1/4 tank” which turned out to be less. After 43 miles and returning early the attendant berated me for not fueling up and that it was on “empty.” He went to double check after realizing I went only 43 miles on the tank you started me with and realized he was wrong only after I questioned him and showed him the time stamps (that I would use in court) from my phone. Sorry gang, this was a lawsuit ready for the books. Piss poor lazy employees leaving vehicles on empty. Do better!
Matt BFriendly, helpful and capable UHAUL employees.
THOMAS TThey took a photo of my id/drivers license to rent a pickup. How do I know that that photo will be deleted and not be sitting on some server somewhere waiting for the next hack to steal my identity or worse someone at that facility doing the same ? I very much makes me NOT want to rent from you again .. that is a grievous personal security issue. So if this is common practice you need a better procedure and I am not even sure it is legal for you to retain that info after the transaction is complete, i.e. the vehicle is returned etc. . You very much DO NOT have my permission to keep that photo .
David MPlease encourage employees to behave ethically. During the return process, I accidentally left behind personal property when clearing out the truck rental. I called the office and was informed that my property was no longer there. This isn't something I'll make a fuss about - I understand it was my responsibility to account for my personal property. Regardless, it is disappointing to know that the Uhaul employee who came across my property decided to keep it as their own rather than set it aside for my retrieval. Uhaul management may want to check video footage from this location to identify the Uhaul employee who saw fit to take customer property as their own. Keep in mind that employees who struggle with ethics and steal from customers are predisposed to stealing from their employer as well. It's so often the little things like this which really contribute to whether or not a customer engages in future business with an organization.
Matthew EGreat
VICTORIA PWe have used this location for many years age will continue to choose this one over others
Amy BNothing at this time.
Greg SCheated on my deposit
Delilah GWe were charged for Safe Move and did not ask for it and was not explained that it was on the rental at the time of pickup. $30.00 extra for no reason. We are not happy about this. Thank you!
Ronald SMy truck was full of debris, and cerial everywhere, but the biggest issue was that the door was jammed, hard as hell to open and close towards the bottom. Another thing is, if i opted out of using a dolly and furniture pads, dont put them in the truck and waste my usable space.
Andrew TThanks
Kevin TThey were closed but everything went okay.
Marie CThe store had all of the moving supplies and equipment on display but it could have been organized a little better. The U-Haul worker was courteous, helpful, and explained everything quickly.
Norma FInformation for movers: a lot space for parking 18 wheeler and reloading close to that Uhaul store. They asked me for local address. I said address for delivery. And they have a lot of packing materials and boxes
Rustam INothing else needed... this place is the best!
Barry RJosh was great to deal with, customer service and actual hitch installation, gratitude
Christine DVery helpful and responsive staff.
Jonathan MHave phone coverage for questions
mark lKeep your staff- they are excellent! It was a super busy day, but they work quickly and stay calm under pressure!
Paula TTake better inventory of your equipment I was told that there were no trailers available at this location and they did have trailers that I needed trying to send me 20 miles away to another location is irritating
Jack NOnly there a few minutes, got me in and out quickly.
tom rNothing. Everything was perfect. Corporate should do something to recognize the quality representation of the brand.
Micah DCustomer service was mighty fine. Very respectful and explanatory of everything.
Robert DVery nice, friendly staff. Such an easy process beginning to end!
rebecca pMartin and milton were both wonderful to work with. Helped with all aspects of the move. I will recommend this locations to all that will listen.
ellen d | Overall ExperienceEverything went smoothly and was a great way to get my belongings to Indiana from Florida
rose p | Overall ExperienceEmployee Martin took care of me. He was truthful and professional
Chris D | Overall ExperienceMy ubox arrived on the 23rd. I was not informed that it had arrived until the 27th. Original order confirmation email stated that my order would be delivered on the 27th but didnt receive until 30th
Allyssa M | Overall Experience