Customer Reviews for U-Haul of Downtown Sacramento

7,764 reviews

2830 Broadway   Sacramento, CA 95817
(Please park personal vehicles on street No overnight parking, Across from Smart & Final)

(916) 456-6446

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(916) 456-6446

2830 Broadway
Sacramento, CA 95817
(Please park personal vehicles on street No overnight parking, Across from Smart & Final)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing!! Excellent Customer Service and easy in and out!! Great job UHAUL !!!

Gene Roney 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED KHAN 
Rating:
5.0

Very efficient and easy service. Very accommodating.

Dale Glazer 
Rating:
5.0

Customer did not leave a comment.

Edward Zorzi 
Rating:
5.0

I’ve used this store several times,always great customer service.Trey and the manager (I forgot her name were very helpful with setting up trailer.only improvement I can see is replacing those credit card reader as trey had to put in number manually.

Patrick Nagle 
Rating:
5.0

Very pleasant and efficient check in. Employee was friendly and courteous..

Greg Little 
Rating:
5.0

Customer did not leave a comment.

Kurt Campbell 
Rating:
5.0

Customer did not leave a comment.

Gilbert Vasquez 
Rating:
5.0

Nothing

gary sires 
Rating:
5.0

N/A

Anthony Smith 
Rating:
5.0

Customer did not leave a comment.

Larry Cannon 
Rating:
1.0

Not a good experience at all. People seem to have no empathy anymore. May as well have robots doing their jobs.

ELITA KALACHOV 
Rating:
5.0

The manager Marlis provided great customer service and treated us kindly.

KAREN POPOVICH 
Rating:
5.0

Customer did not leave a comment.

Jose DeLaCruz 
Rating:
5.0

Customer did not leave a comment.

Donna Whitney 
Rating:
5.0

Everyone who helped me was friendly and had excellent customer service. Best uhaul location experience, by far.

kyrie sedano 
Rating:
5.0

Customer did not leave a comment.

Sara Atwater 
Rating:
5.0

The person at the desk was professional, helpful, efficient, and friendly. This made the transaction a pleasant experience.

Gloria Hernandez 
Rating:
5.0

Customer did not leave a comment.

Ray Gamino 
Rating:
5.0

Customer did not leave a comment.

Alan Nakashima 
Rating:
2.0

maintain your vehicles better. needs better customer service. the man who helped me kept falling asleep while he was talking to me. the truck i rented sounded like it was gonna fall apart going down the freeway, and the check engine light came on

Korynne Currie 
Rating:
5.0

Customer did not leave a comment.

jessie womack 
Rating:
3.0

Gas was siphoned out of the truck was not ready. Prior location 320N street Sacramento had a homeless person with a bag of human feces sleeping in the back

Yuweng Phung 
Rating:
5.0

Customer did not leave a comment.

Maia Schneider 
Rating:
2.0

The trailer I received was leaking and got all my stuff wet. Customer service was good tho

Nayeli Vergara-Guevara 
Rating:
5.0

Friendly staff, easy and fast to check in and check out

Brittany Rushin 
Rating:
5.0

Not asking for an extra deposit when a person is paying cash right then and there

Cheryl Boyd 
Rating:
3.0

I checked in online and was given a quote that didn't match that which I was given at the counter when I picked up a truck. Specifically, I said online I didn't need insurance, but they tried to charge $26 for insurance when I got there. What's the point of the online check-in if you have to do it all over again when you get there?

Logan Hayes 
Rating:
5.0

Customer did not leave a comment.

Myleeia Simmons 
Rating:
1.0

The U-Haul that I rented had zero fuel when I got into the vehicle. I told onsite staff about this and was told “then go fill it up”. While en route to the gas station down the street I noted the steering of this vehicle was extremely unsafe and would “float around” due to the rack and pinion being shot. The vehicle ran out of fuel before I got to the gas station so I ended up pushing the vehicle the rest of the way….0 out of 10. I genuinely think I will not be using U-Haul at all for anything in the future. Would not recommend on the slightest, even for their storage units. This was just an extremely bad experience for me.

Garrett Burke 
Rating:
2.0

Reservation was for 20’ of which gas tank had been drilled and emptied and then they only had a 15’ truck which resulted in multiple hours of additional move time.

Stefanie Papais 
Rating:
1.0

The location used my information to create a reservation and illegally charged my card. The explanation as to why it happened didn't make since. After calling several times and getting the issue escalated, the manager said she would fix it and call back and never did. Still waiting on a call & a charge back for the fraudulent charge that was made to my card.

cidneah gums 
Rating:
5.0

Customer did not leave a comment.

Eric Lueras 
Rating:
4.0

Nothing, customer service lady who finalized rental was efficient and helpful despite computer issues.The guy who hooked up my trailer was friendly, helpful, professional and efficient. The guy who unhooked my trailer was quick and got me off the lot efficiently.

Mike Reget 
Rating:
5.0

The truck I got smelled pretty badly of smoke/just kind of gross. Not sure if it’s just from it being old or if the person before me was smoking inside but wanted to point it out for the next time!

Brit Kelleher 
Rating:
5.0

Professional services!👌👏👏 Thank u 🙏

Alma D Godinez de Anguiano 
Rating:
5.0

Customer did not leave a comment.

Paschell Wilson 
Rating:
5.0

Customer did not leave a comment.

Derek Koehler 
Rating:
4.0

Customer did not leave a comment.

Adam Tauber 
Rating:
3.0

Customer did not leave a comment.

Casey Dudley 
Rating:
5.0

The pick up and drop off was so quick. The employees there are fantastic. Will 💯 use them again.

Tia Moss 
Rating:
5.0

Customer did not leave a comment.

Rana Valdez 
Rating:
5.0

Staff were great.

Daniel Savino 
Rating:
5.0

Customer did not leave a comment.

Sahand Janpass 
Rating:
5.0

easy return

JOAN LISA mccargo 
Rating:
5.0

N/a

Frankie Hobson 
Rating:
5.0

Customer did not leave a comment.

Corina RodrigueZ 
Rating:
5.0

Customer did not leave a comment.

Oliver griffith 
Rating:
5.0

Customer did not leave a comment.

Vanessa Grozav 
Rating:
5.0

Customer did not leave a comment.

Jay Bobrowsky 
Rating:
3.0

Customer did not leave a comment.

ANDRAE LEWIN 
Rating:
5.0

Customer did not leave a comment.

Eric Lueras 
Rating:
4.0

The lady working there was great… she was running the place alone and doing an outstanding job.

Steven Rodriguez 
Rating:
5.0

They were very nice, professional & efficient! I've gone to this location a couple times in the past & have always had a pleasant experience!

ginger delong 
Rating:
4.0

I have no complaints

Nellie Fierro 
Rating:
5.0

Customer did not leave a comment.

Ivan Valdes 
Rating:
5.0

Customer did not leave a comment.

Brian Biehle 
Rating:
5.0

Customer did not leave a comment.

David Garcia 
Rating:
4.0

Customer did not leave a comment.

Greg Campbell 
Rating:
4.0

On a cold day some hot chocolate! On a hot day some iced sweet tea..lol

jerry rodriguez 
Rating:
4.0

The lady behind the desk was really helpful and friendly. I appreciated it because people are not as friendly as I remember. I am a senior citizen and I thought she was great because of her attitude, business-like but nice.

Joyce Pereira 
Rating:
4.0

Customer did not leave a comment.

Jesus Hernandez 
Rating:
5.0

I had a great experience and would not only go back but recommend that location to friends and family

Chris Moore 
Rating:
5.0

Customer did not leave a comment.

Bradley Rolfness 
Rating:
1.0

Customer did not leave a comment.

Lynette O'Neill 
Rating:
2.0

The

Katie Delucchi 
Rating:
5.0

Customer did not leave a comment.

Patty Imus 
Rating:
5.0

Customer did not leave a comment.

Phillip Villagran 
Rating:
5.0

Customer did not leave a comment.

Jane Njuki 
Rating:
5.0

Customer did not leave a comment.

karen Fogelberg 
Rating:
5.0

Customer did not leave a comment.

Hoang Yen Nguyen 
Rating:
5.0

Customer did not leave a comment.

Thomas Ostrom 
Rating:
3.0

Truck was parked too tightly to pull out without help, which was never offered, had to go in to request help (I am an experienced driver of bobtails and large delivery trucks but there was a empty towing trailer angled poorly so as to block my way pulling out). Did not have the pads or dollies I paid for in the back, had to return to get them. Wasn’t told by attendant to fill out pre trip inspection from my phone (not that I would’ve been able to do a walk around before starting it since there was NO space, couldn’t even access the rear latch to see the truck was empty) and didn’t see it till it was too late. Luckily the truck was undamaged, but it if it wasn’t I feel like I would’ve been charged for existing damage. Everyone was very nice, but it was a very disappointing experience given the amount of money I paid. I would never rent from this location again.

Matt Calvillo 
Rating:
5.0

I had a overall good experience.

angel booker 
Rating:
5.0

Customer did not leave a comment.

Roy Gonzalez 
Rating:
5.0

Coffee & donuts!

Abel Lopez 
Rating:
5.0

Customer did not leave a comment.

Ernest Lopez 
Rating:
5.0

Marlie and Tyreek (sp?) were amazing as usual

DAVID MONGEAU 
Rating:
5.0

The staff was very helpful.

jacob paul 
Rating:
1.0

Scary dark and unsafe area to be at nigh…

Alessya Yantsevich 
Rating:
5.0

Excellent Staff! Excellent Service! I will always use this location

George Blake 
Rating:
5.0

Customer did not leave a comment.

Dane Williams 
Rating:
5.0

Customer did not leave a comment.

Mahalet Markos 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY WOODARD 
Rating:
5.0

Staff knowledgeable and friendly

JAMES SHEARER 
Rating:
5.0

The young man that helped me was fast, courteous, and extremely professional before and after using the truck - a real asset to UHaul.

Paul dominguez 
Rating:
5.0

Perfect from beginning to the end. Very helpful staff.

Hans Huber 
Rating:
5.0

Customer did not leave a comment.

Socorro Lopez 
Rating:
5.0

Nothing that w can think of

Michael Cravotto 
Rating:
5.0

The gentleman that helped me was amazing, helpful, kind and explained everything clearly. He understood my frustration with the services I received at pick up in Santa Rosa and was patient with me. Thank you for treating me like a real person and making the last part of this situation enjoyable.

Choissette Colet 
Rating:
5.0

Service was efficient and friendly. The online process was a little onerous. Uploading a photo of the drivers license can be difficult

JOANNE CROSTA 
Rating:
5.0

Everything went smooth and with a respectful courtesy. All staff were great and very helpful. Thank you guys at Broadway UHaul. Respectfully, Cece Seefried☮️

Cecelia Seefried 
Rating:
5.0

Despite it being a rainy day, I was able to get my reservation on time and quickly checked out. This made my move smooth.

Ka Ying Moua 
Rating:
5.0

Employees at the Broadway and Franklin location went above and beyond to satisfy us great experience highly recommend

steven emerick 
Rating:
5.0

Customer did not leave a comment.

Juan Arevalo 
Rating:
4.0

Customer did not leave a comment.

Robin Johnson 
Rating:
5.0

very nice staff will be back

Anna Kalashnikova 
Rating:
5.0

Customer did not leave a comment.

Kristen Zoernig 
Rating:
4.0

Customer did not leave a comment.

Jason Bove 
Rating:
5.0

Everything went smoothly

James Buehler 
No reviews have been submitted for this location.

Additional Services at this Location

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