Customer did not leave a comment.
Rasheed WCustomer Reviews for U-Haul of Downtown Sacramento
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good experience all the way around.
Jill wThe shocks were worn..very bumpy ride. The transmission was working hard. I reported those two issues. The truck was clean.
Jane BCourteous, helpful, great demeanor, especially Marlis the manager
Linda HI would have appreciated having 10 more miles as I went over the allotted miles just by driving straight to my address.
THERESA DStaff was Superior and Professional!!! Thank YOU!
John D👍👍
Michael FGreat guy working the Broadway location. Sorry that I forgot his name.
Susan HMarlys and crew were amazing. Marlys figured out the issue in our wiring with no problem. She was so helpful, professional and pleasant. Due to her assistance we had a smooth trip. Thank you!
JOHN DEveryone I delt with was friendly and nice. The entire proces was so easy.
edward nN/A
Anthony SNothing!! Excellent Customer Service and easy in and out!! Great job UHAUL !!!
Gene RVery efficient and easy service. Very accommodating.
Dale GI’ve used this store several times,always great customer service.Trey and the manager (I forgot her name were very helpful with setting up trailer.only improvement I can see is replacing those credit card reader as trey had to put in number manually.
Patrick NVery pleasant and efficient check in. Employee was friendly and courteous..
Greg LNothing
gary sN/A
Anthony SNot a good experience at all. People seem to have no empathy anymore. May as well have robots doing their jobs.
ELITA KThe manager Marlis provided great customer service and treated us kindly.
KAREN PEveryone who helped me was friendly and had excellent customer service. Best uhaul location experience, by far.
kyrie sThe person at the desk was professional, helpful, efficient, and friendly. This made the transaction a pleasant experience.
Gloria Hmaintain your vehicles better. needs better customer service. the man who helped me kept falling asleep while he was talking to me. the truck i rented sounded like it was gonna fall apart going down the freeway, and the check engine light came on
Korynne CGas was siphoned out of the truck was not ready. Prior location 320N street Sacramento had a homeless person with a bag of human feces sleeping in the back
Yuweng PThe trailer I received was leaking and got all my stuff wet. Customer service was good tho
Nayeli VFriendly staff, easy and fast to check in and check out
Brittany RNot asking for an extra deposit when a person is paying cash right then and there
Cheryl BI checked in online and was given a quote that didn't match that which I was given at the counter when I picked up a truck. Specifically, I said online I didn't need insurance, but they tried to charge $26 for insurance when I got there. What's the point of the online check-in if you have to do it all over again when you get there?
Logan HThe U-Haul that I rented had zero fuel when I got into the vehicle. I told onsite staff about this and was told “then go fill it up”. While en route to the gas station down the street I noted the steering of this vehicle was extremely unsafe and would “float around” due to the rack and pinion being shot. The vehicle ran out of fuel before I got to the gas station so I ended up pushing the vehicle the rest of the way….0 out of 10. I genuinely think I will not be using U-Haul at all for anything in the future. Would not recommend on the slightest, even for their storage units. This was just an extremely bad experience for me.
Garrett BReservation was for 20’ of which gas tank had been drilled and emptied and then they only had a 15’ truck which resulted in multiple hours of additional move time.
Stefanie PThe location used my information to create a reservation and illegally charged my card. The explanation as to why it happened didn't make since. After calling several times and getting the issue escalated, the manager said she would fix it and call back and never did. Still waiting on a call & a charge back for the fraudulent charge that was made to my card.
cidneah gNothing, customer service lady who finalized rental was efficient and helpful despite computer issues.The guy who hooked up my trailer was friendly, helpful, professional and efficient. The guy who unhooked my trailer was quick and got me off the lot efficiently.
Mike RThe truck I got smelled pretty badly of smoke/just kind of gross. Not sure if it’s just from it being old or if the person before me was smoking inside but wanted to point it out for the next time!
Brit KProfessional services!👌👏👏 Thank u 🙏
Alma DThe pick up and drop off was so quick. The employees there are fantastic. Will 💯 use them again.
Tia MStaff were great.
Daniel Seasy return
JOAN LN/a
Frankie HThe lady working there was great… she was running the place alone and doing an outstanding job.
Steven RThey were very nice, professional & efficient! I've gone to this location a couple times in the past & have always had a pleasant experience!
ginger dI have no complaints
Nellie FOn a cold day some hot chocolate! On a hot day some iced sweet tea..lol
jerry rThe lady behind the desk was really helpful and friendly. I appreciated it because people are not as friendly as I remember. I am a senior citizen and I thought she was great because of her attitude, business-like but nice.
Joyce PI had a great experience and would not only go back but recommend that location to friends and family
Chris MThe
Katie DTruck was parked too tightly to pull out without help, which was never offered, had to go in to request help (I am an experienced driver of bobtails and large delivery trucks but there was a empty towing trailer angled poorly so as to block my way pulling out). Did not have the pads or dollies I paid for in the back, had to return to get them. Wasn’t told by attendant to fill out pre trip inspection from my phone (not that I would’ve been able to do a walk around before starting it since there was NO space, couldn’t even access the rear latch to see the truck was empty) and didn’t see it till it was too late. Luckily the truck was undamaged, but it if it wasn’t I feel like I would’ve been charged for existing damage. Everyone was very nice, but it was a very disappointing experience given the amount of money I paid. I would never rent from this location again.
Matt CI had a overall good experience.
angel bCoffee & donuts!
Abel LMarlie and Tyreek (sp?) were amazing as usual
DAVID MThe staff was very helpful.
jacob pScary dark and unsafe area to be at nigh…
Alessya Y