Keep up what your doing, everything was quick and easy well run.
rIch gernerCustomer Reviews for U-Haul of Deptford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More clear information for drop off after hours.
Michael Banutu-GomezMuchas gracias todo estuvo excelente el que me atendió fue muy amable muy atento muy servicial me siento muy feliz por el servicio que Dios lo siga bendiciendo
Edris RODONEverything was trouble free , Ed the counter guy was great and also the Sunday morning counter guy( didn't get his name )was excellent.
Michael LoosOverall a great experience!!!!
Michael MartinoRep was great
Naureitha GlasgowThe employee put down wrong date for reservation. The returning after hours is extremely complicated. Sam tried his best to accommodate for this mix up. A plus,plus to you Sam.
LYNN ALLNMENDINDERThanks to Sarah for accommodating our last minute change to a larger truck. She made the change smoothly in a quick and professional manner.
Robert BajczykSam did a good job All good
TIMOTHY ONEILLHood
SANDDY GERMANWish there was some kind of loyalty program for repeat customers. I own a flower shop and rent an extra van during the holidays. Would be nice to have some kind of incentive like unlimited miles and a reduced corporate daily rental rate.
Robert FischerThe truck had food, from the last person to use it, under the seats.
Andrew HarshbargerEverything is Beautiful, of how you treat And Service your Customers.
james luwisWe never expected to be using this location, during our move, but our 26 foot supermover, had a bad transmission and we had to have the truck offloaded to another one. This happened at this facility. They had another truck available. They were very helpful to us, made room for the two trucks in in their yard so that they could be put back to back for an easy move. Sam also helped us with the car dolly that we had rented and connected to a personal vehicle. He checked the car to make sure it was secure and had to make adjustments. I would absolutely recommend this location for your Uhaul requirements.
Stephen BeerI don’t think the truck was cleaned when given to me. In addition, the bed had a leaky roof and the drivers door didn’t shut properly.
Sean McGuiganStaff was professional and courteous. Equipment wasn't the cleanest but I understand turnover may not allow for 100% cleaning between customers.
Wyman ArthurThe staff was very courteous, both when I took the equipment out and when I brought it back.
andrew quinni used an eighth of a tank of gas and it was $25… that’s just foul. but Mark had amazing customer service
jahniece aliI reserved the furniture dolly days prior online specifically to move furniture and when I went to pick up the truck, I was told that another customer came in earlier in the morning and took both dollies for their own furniture move. If mine was truly reserved, it should not have even been available for someone else to just take. Thankfully I did not need it, but if I had, I would have wasted the entire day and rental without proper equipment and would have made a huge complaint and a bad review. Why bother to reserve supplies if it won't be there?
Lauren MorrisonGreat guys at the front
Bryant DurantThis is the absolute worst experience of my life . I was scared out of my mind . This is the shadiest and most unsafe store I have been to . I try to rent a trailer and I have an employee trying to get money out of me and intentionally faulting the equipment because he knew I needed it and tried to bride me . This is horrible . I can’t even imagine how many people felt inclined to pay more because they were in a crucial situation . Disgusting
CAROLYN HALEI was on the 24/7 share And it could not pick up my location to pick up the truck. The gentlemen inside does his job very well. Had me on the road within 10mins.
mark thwaitesthe equipment was clean and the service provider was very helpful and nice. the equipment did not smell like cigarettes as i have experienced in the past. pick up was easy. also i did have to call the service to switch my truck because i selected the wrong size by accident and they were SO helpful, calm, and collected.
Claudia GarganoThe young man working the desk was helpful and informative. Recommend giving him a 30% raise.
Sean McDevittThe guy working the counter was very kind, quick and helpful! Thanks so much. Sorry I didn’t catch his name
Jennie KeyserOnly issue I saw was the safety chains were not put on correctly which may have damaged them. I fixed it after I caught it though
Mark WinkelsI wish they would stop trying to upsell all the other stuff online.. confuses the hell out of me when trying to place a reservation. No, i dont need a moving helper, no i dont need a storage unit, no i dont need boxes, no i dont need picture pockets and bubble wraps and mattress covers and all the other stuff. Theres like 10 different popups. very annoying. however the men who work here are great and super friendly.
dominic proferaMy pick location was changed they call me by phone to give me this information an that turn out to be great
James Polkcounter kid was a good guy
Charles DoudI had a service issue but no help from uhaul
Terrence MonroeI reserved a van 3 weeks in advance. Upon arrival I was told the van I reserved was not available. I was given a truck I did not want.
ANDREW KITAThe staff was disorganized. My truck wasn’t ready had to swap out. I ordered truck saying no insurance and when my husband picked it up they changed for insurance. We only needed it for a couple hours. Always have ordered from here in past. Just questioning a few things this time.
joseph lazarThe location is always excellent. I was contacted by customer service because you let Amazon take every VAN in your fleet away from the locations even when people like me had reservations for months - which frankly shows me what U-Haul thinks of their customers. That being said, I was provided a box truck instead which I had to lug around rather than a convenient van. This however was not Customer Service's fault, or the location's fault. This is U-Haul Corporate showing the regular repeat users how invaluable they are to them.
WALTER BETSONGeneral Manager, Sam Spillane was very helpful and a pleasure to deal with. I'd recommend this location to anyone looking for moving and storage needs.
Dina BenderPlease don't put those scented trees in the van. I was sneezing and sniffling the entire trip because of that thing. Van was nice though.
Mark WilliamsThank you to Sam in west dundee for help.
randy uronThe mobile pick up option was a nightmare. Not easy at all and had to go into the office to pick up. I still have not received a final invoice almost 48 hours later.
Michael JohnstonStop trying to upsell all the bullshit and stop trying to hide the final price. Its so shady that i never want to use this company again. my estimate was around 34$ . My final price was 51$ even though i delivered it early, drove less miles than estimated, and filled the gas tank up to full even tho i only had to fill it to like 3/4.
Dominic ProferaCompany president, deptford uhaul. Your general manager Sam is rude as hell, the system kept messing up and not taking off the $52.54, that I already paid for, for the two days. So he gives me a $60 credit and puts just because he wants me out his store. He’s very unprofessional, rude, dressed like he just woke up, and stinks like smoke. I own two bread routes and rents trucks all the time, this is the worst experience I ever had from a truck rental company!
john chesmondI was wrongfully charged for 2 gallons of fuel. While the money isn’t really a problem, I found it dishonest and will not use this location in the future.
MICHAEL KINKYDavid C was very nice, professional, and helpful! 👍 I wish all businesses that deal with customer service would follow his example. He deserves a raise! 💵📈
Dennis SteinerA+ service.
kenith shallopI rented a box truck to pick up Siding, had to drive to Delaware when I picked up the truck it only had a quarter tank of gas when I returned it. It had a little more than a quarter tank and I was charged an additional $43 for gas which was supposed to be 8 gallons and a $20 additional fee, I asked the attendant to credit me that amount because it wasn’t accurate and they would not. The person I spoke to was supposed to have their manager call me back so I could dispute my issue and they never did. Poor Customer Service and I was overcharged. Chris DeGroot
Chris DeGrootDid not receive my money
Sergio RodriguezYou have one guy trying to run the entire place. He can't answer phones while helping in store customers. Spent 25min on hold, followed by another 10min after calling again, I went to the store after that and the poor guy is knee deep in customers and the only one there. Completely understaffed. The management of this location have failed to do their job. In the future, Uhaul will be my last choice. This is clearly a failing of the corporation, and not just one employee.
Mark WilliamsNothing great customer service.
Karen CampbellNo suggestions; my experience was positive and I had no issues or concerns. Thanks!
WILLIAM HARTNothing all was good
Patricia LastinecThe staff were very friendly and professional. I give them 10 Stars!
monica onlyI was told by the girl on Friday that my reservation would be good all day on Saturday. I GOT there at 11 with the contact telling me it expired at 9.
bill GilroySam was great. Definitely an asset to the company. Thanks Sam!!
SHAIN MITCHELL