Customer Reviews for U-Haul of City Heights

6,750 reviews

4311 El Cajon Bl   San Diego, CA 92105
(E of 43rd, NO PARKING - cars cannot be left on property)

(619) 283-5528

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(619) 283-5528

4311 El Cajon Bl
San Diego, CA 92105
(E of 43rd, NO PARKING - cars cannot be left on property)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Nice customer service.

Sandi McInnes 
Rating:
3.0

I had reserved a 10’ truck but ended up needing a ramp so got a 15’ instead. Jose was the most helpful and well informed associate. He ran around and showed me everything I needed including storage box. He was really pretty amazing in delivering an outstanding customer service and I did not expect it at all but appreciated it and will absolutely return for future needs.

Paknoosh Zaker 
Rating:
5.0

Pleasant customer service. Easy pick up and drop off.

Frank Devlin 
Rating:
4.0

Customer did not leave a comment.

Kristyn Gallant 
Rating:
5.0

Customer did not leave a comment.

JIM TOMPKINS MACLAINE 
Rating:
2.0

My original rental location called me the morning of my rental. Truck was not there. Gave me this location. It added 22 miles to my trip. The rental went from $30.00 to $80. 00. Of the 1.5 hours I had the truck most was driving to and from the rental location. The original location in Chula Vista was 1.5 miles from my destination, not 14. The location on El Cajon Blvd has no place to park your vehicle. I had to find parking 4 blocks away. The staff referred to me as Boss. What is that. How was you rental boss. What can I do for you boss?. Overall poor experience.

Dave Kelleigh 
Rating:
5.0

Your customer service was wonderful very helpful, renting and returning. Thank you so very much five stars all the room. ⭐️⭐️⭐️⭐️⭐️

april mcneeley 
Rating:
5.0

Was easy to make a reservation, pick up my truck and drop off without any issues.

Lee Rankins 
Rating:
1.0

The employees are rude, the manager supposed to call me back because their system was down and he never did. I’m trying to call and they don’t answer anymore. Very disappointing service

Jose Gonzalez 
Rating:
3.0

The manager is trying hard and is running his tail off and by himself gets 5 stars! Very polite and professional, but he seems to be lacking the right help. They're also having inventory problems.

Jeffrey Oakes 
Rating:
4.0

The clerk was very nice and helpful. The interior could’ve been a little cleaner.

Ashley White 
Rating:
5.0

The agents were very nice & helpful.

Tamara Watley 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos Estrada 
Rating:
5.0

Customer did not leave a comment.

Sam Weese 
Rating:
5.0

Gracias for the service

JOSE SANTILLAN RODRIGUEZ 
Rating:
1.0

Returning the vehicle and make sure the worker checks the vehicle in before they tell you your good to go….

Araceli Bradley 
Rating:
5.0

Customer did not leave a comment.

Alejandro Cruz Valencia 
Rating:
3.0

I made the reservation through the app but I didn’t receive the physical pamphlet with the instructions and neither was I provided any specific instructions by the staff before driving the van or returning it so it has all been a frustrating and confusing process, especially refueling the van. Because I didn’t know where to find the diagram of the fuel gauge that tells me how much gas I need to refuel exactly and I ended up refueling more than necessary.

Wei cheng Liao 
Rating:
5.0

Jose was upper echelon manager material. Extremely professional, helpful, and courteous! We'll be back!

francis alcantara 
Rating:
4.0

No comments

ronnie truitt 
Rating:
5.0

We are frequent renters… personnel is honest, open, friendly, accommodating. Thank you!

Howard Smith 
Rating:
5.0

I always rent my rentals from this location; I haven't had a problem that wasn't taken care of while I was there. Staff is always friendly and helpful

ELIZABETH MALDONADO 
Rating:
4.0

Smell cigarette the truck

ROSA MORALES 
Rating:
5.0

Sales rep at the counter were very courteous, professional and I appreciated how quick the process took.

Mazen Nabulsi 
Rating:
5.0

Check in and check out was fast. I didn’t have a reservation and my request for a rental was completed expeditiously.

Ronald Leonard 
Rating:
5.0

Great services thank you

Tawny Nguyen 
Rating:
4.0

Customer did not leave a comment.

Ernest Johnson 
Rating:
4.0

Customer did not leave a comment.

Rosa Garcia 
Rating:
5.0

Fast and easy

Tanya FariasPuryear 
Rating:
5.0

Customer did not leave a comment.

Kevin Santiago 
Rating:
2.0

I moved 3 miles down the road and made 2 trips and one trip to the location and some how drove over 40 miles. Was told to leave

brandon roundtree 
Rating:
4.0

Good job installing the hitch!

Reginald Ray REYES 
Rating:
5.0

Check engine light on??? Running rough but excellent customer service always

Rhonda Cobb 
Rating:
5.0

Customer did not leave a comment.

ny le 
Rating:
1.0

It's ghetto, clean it up and get rid of the druggies and homeless

consepsion cadena 
Rating:
5.0

Customer did not leave a comment.

Aidee Mancillas 
Rating:
5.0

Customer did not leave a comment.

Kara Walker 
Rating:
3.0

Customer did not leave a comment.

Jimi Harris 
Rating:
3.0

It is not made clear at time of pick up that you need to re-fuel the truck before return or you’ll incur a large fee. I thought since I was paying for mileage that I didn’t need to re-fuel, but was then very surprised to be charged $18 upon return when I only used about a gallon of gas.

Bailey Putney 
Rating:
5.0

Customer did not leave a comment.

John Lawson 
Rating:
4.0

I scheduled a self pick-up and the lock worked but we had difficulty opening the back door the first time. We asked for help from the staff, and they were very nice and helpful (didn't get his name, but it was around 08:10 on Saturday, February 3rd). The process of returning the truck was also easy. I was a little nervous to drive the truck at first because the check tire pressure light was on, and the dashboard stated "Service Tire Monitor System." I checked all the tires and they looked okay, so I proceeded to use the truck. Hopefully you can get this serviced before the truck is rented out to another customer. Thanks!

Aileen Fletcher 
Rating:
5.0

Customer did not leave a comment.

javier del rio 
Rating:
5.0

Customer did not leave a comment.

Vicente Ortiz 
Rating:
3.0

This was my first time renting a van. I’m sure it would be a pain in the neck for the employees, and I did go at the end of their day, but it was so dark I couldn’t see where anything was. A brief in person overview would have not only helped immensely, but helped me to feel more comfortable. It was rather scary.

Linda Redenbaugh 
Rating:
5.0

Customer did not leave a comment.

William Harris 
Rating:
5.0

Every one was helpful

Jonathan Rodriguez 
Rating:
3.0

Please send me my receipt.

Kevin Castrellon 
Rating:
3.0

Customer did not leave a comment.

melody becerra 
Rating:
5.0

Customer did not leave a comment.

Gonzalo Urbano 
Rating:
5.0

Customer did not leave a comment.

RICHARD RICHISON 
Rating:
4.0

Customer did not leave a comment.

Anna Hajdu 
Rating:
5.0

All was great. However, the sales person was exceptional: professional, friendly and engaging. People skills were profoundly superior.

Betty Johnson 
Rating:
5.0

Customer did not leave a comment.

Laurie Falanai 
Rating:
1.0

Made a reservation online, showed up only to find out that some equipment aren't available at that location...took 20 minutes longer to adjust my rental because of equipment no longer available here

Rogelio Lopez Simancas 
Rating:
5.0

No improvement needed. Gerald and staff were professional and very helpful. Thank you.

Greg Ball 
Rating:
5.0

The app sure helps customers have more control over their entire rental experience & with this location being up the hill from my residence I'd say I'm pretty pleased with the overall turnout & will be looking to them in the future for any moving/rental concerns.

Alexia Nanos 
Rating:
5.0

Customer did not leave a comment.

Carlos Escalera 
Rating:
5.0

Customer did not leave a comment.

EDER MENDOZA 
Rating:
5.0

Customer did not leave a comment.

Eric Miller 
Rating:
3.0

Have all equipment that was reserved

ELIZABETH THORNTON 
Rating:
5.0

Everything was fine

Jose Garcia 
Rating:
5.0

Service person was awesome!

Joe Boschetto 
Rating:
5.0

Customer did not leave a comment.

Erica Carey 
Rating:
5.0

Nothing, dude that helped me was great!!!

Scott Highfill 
Rating:
5.0

Customer did not leave a comment.

Dayjoniea Woods 
Rating:
5.0

Customer did not leave a comment.

ZUBIN GONG 
Rating:
4.0

The lock on the back of the truck was rusted and I couldn't get it open, had to bring the truck back to the store and they banged on it to get it open, took extra time and milage to get this resolved.

CLINTON CALKINS 
Rating:
5.0

Great fast service

Muhammad Lakhani 
Rating:
1.0

Broken glass in the back. No furniture dolly when I reserved it, had to drive to another location. Once I arrived to the new location the person working there said I could only return that dolly back to that location which is/was an inconvenience.

Wyatt Tee 
Rating:
5.0

Customer did not leave a comment.

laureen Keltz 
Rating:
5.0

Customer did not leave a comment.

Keliikuewa Hart 
Rating:
5.0

Customer did not leave a comment.

Natalie Fiocre 
Rating:
3.0

Advertise that this is a contracted vendor with no support--a pick up location only.

JAMES CARLYLE 
Rating:
5.0

Customer did not leave a comment.

Beverly Phomthavong 
Rating:
5.0

Customer did not leave a comment.

segio flores 
Rating:
5.0

Everything was super easy and convenient. The customer service was great! We rented a cargo van and it was clean and drove like a luxury vehicle.😉 Return was a breeze. I’d definitely use this location again!

Vera Boyance 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS KOERZENDORFER 
Rating:
5.0

Great customer service

TOMMIE MORROW 
Rating:
5.0

Picking up was difficult even though we had a reservation.

Jesus Adame 
Rating:
5.0

Customer did not leave a comment.

Shauna Skidgel 
Rating:
5.0

Customer did not leave a comment.

GREGORIO DISOTUARDT 
Rating:
5.0

Customer did not leave a comment.

Caryl Lehotsky 
Rating:
5.0

Customer did not leave a comment.

Jeffery Jones 
Rating:
5.0

Customer did not leave a comment.

Jennifer Potts 
Rating:
5.0

At the moment I don't have different options on what to do guys but I can say keep serving your customers in the same etiquette, and surely you will get improve. Thank you

Hamad Harun 
Rating:
5.0

Customer service very helpful

Kt Thamma 
Rating:
1.0

Poor customer service.

Deana Burnside 
Rating:
1.0

La verdad no por que no te atienden bien disen que no tienen lo que ocupas. Y si tienen y te mandan a otra local. Y hay no tienen lo que ocupas y TW regresan a la locación donde fuisteis y lu go te disen que si tienen lo que ocupas ya después de aver perdido tiempo y gasolina y nisikiera te da un descuento po averse equivocado ellos

Jose Sierra 
Rating:
5.0

Very helpful respectful I would recommend this location Good centralized by 8 fwy and 805/15

EUSEBIO GONZALEZ 
Rating:
5.0

Very friendly people. Excellent service.

Diego Gutierrez 
Rating:
3.0

First let me say Thank You for accommodating my request to have the U-haul at El Cajon Blvd in San Diego. I experienced many opportunities for improvement with your company during my rental process if I may share them please. 1. I spent over $4,000. I truly believe the tow dolly should have been at the same u haul pick up location. I called to request that but due to lack of staffing this was not possible. The San Diego locations are apparently under staffed. 2. The 3rd party U-Haul site in LaMesa- that poor dude was by himself and he didn’t know how to assist with the tow dolly attachment. I had to go across the street to the car repair shop and by the grace of god a worker from that shop helped me. 3. I Really should Not have rented a tow dolly. Once again by the grace of god I saw the auto transporter on some other U-haul’s during my road trip so I googled it and discovered if you’re traveling long distances (as I was-cross country) I needed an auto transporter. Kudos to Christy Brackett at your call center who clearly understood my dilemma as I feared my rear tires would not survive this journey. She helped me averted a big problem. Thank you so much!! 4. Kudos to Chad Auto in Oklahoma- they are the best!!! 5. Adequate staffing at Hartley on Rt 11 in Cortland with friendly staff. *** Overall- thank you for helping me made this trip. But you need more trained, Educated staff in your San Diego 3rd party locations and Also your staff should educate the customer of their options especially with Long Distance travel.

Rita Roberts 
Rating:
5.0

Customer did not leave a comment.

stanley chase 
Rating:
5.0

The clerk was very professional, he checked the truck and was wet and I didn’t ask nothing and he change the truck he was very nice

Ana Mijangos 
Rating:
5.0

Everything is good

khadega malik 
Rating:
4.0

Customer did not leave a comment.

ALESHA JOHNSON 
Rating:
5.0

you charged too much

BERNARD HOELSCHER 
Rating:
5.0

Very friendly guy Jose and calm to respond to any of my questions good guy👍

IFEANYI ALIGWEKWE 
Rating:
4.0

Customer did not leave a comment.

Joseph Ragland 
Rating:
5.0

Customer did not leave a comment.

Jaime Rios 
Rating:
4.0

Picking up a truck with 1/4 tank is really a drag.

Benjamin Thoron 
Rating:
4.0

I was concerned that shipping my antique furniture from Massachusetts to San Diego would end in some damage to my treasures. Everything came home in perfect shape. The staff were attentive and prof

Stephen LaPalme  |  Overall Experience 
Rating:
2.0

Customer service was awful. The employees were generally rude, and slow to help. I was also charged an extra months rental for a ubox after it was emptied out and my lock was taken off.

Derek Belser  |  Overall Experience 
Rating:
5.0

For the purposes one uses uhaul business this facility is highly recommended.

MICHAEL GATEWOOD  |  Overall Experience 
Rating:
1.0

U-Box was not ready at scheduled day/time despite confirmations from U-Haul and calls made by us to confirm appt. Movers had to be rescheduled and staff was unhelpful even locating the box.

Sharon Heichman  |  Overall Experience 
No reviews have been submitted for this location.

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