EVERYTHING WAS GREAT. BUT ONE OF THE SIDE MIRROR MOVED WITH THE WIND, VERY LOOSE AND DANGEROUS.
Jonathan RCustomer Reviews for U-Haul of City Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Left headlight was out on our truck.
Joan Wdo i get a refund of the mileage I did not use? Otherwise great location nothing to improve.
Derrick HThank you
Jacob NCheck the wipers before sending trucks out
Lorna MThe best value for my money on this move, the staff was great, thank you so much for the excellent service
Lloyd SThank you
Tawana WThe actual physical location is not very good. I was asked to move my car which was parked in plenty of open parking spaces when I picked up my rental. I had to circle the block twice because there was no parking. It is close to a residential area with a lot of red no parking areas. Very inconvenient. I will avoid this location in the future if I decide to get a U-Haul again.
Jeremy BThe seat in the truck smelled like pee and would not go away when I tried to clean it.
Michael MVery useful and love the service.
Yolanda CI was not scheduled to drop off my truck at this location, however the owner was awesome and let me leave the truck there. The employee who helped me was super nice and friendly!!
Denise CDidn’t have the truck I reserved. This isn’t the first time the reserved equipment hasn’t been available. What’s the point of a reservation? The front desk employee was friendly and quick, at least.
Paul HNeed 2 cashiers available to assist before 10:30am. Otherwise, I was very impressed with the service and how easy it was to get a vehicle and to return it.
alena mNice customer service.
Sandi MI had reserved a 10’ truck but ended up needing a ramp so got a 15’ instead. Jose was the most helpful and well informed associate. He ran around and showed me everything I needed including storage box. He was really pretty amazing in delivering an outstanding customer service and I did not expect it at all but appreciated it and will absolutely return for future needs.
Paknoosh ZPleasant customer service. Easy pick up and drop off.
Frank DMy original rental location called me the morning of my rental. Truck was not there. Gave me this location. It added 22 miles to my trip. The rental went from $30.00 to $80. 00. Of the 1.5 hours I had the truck most was driving to and from the rental location. The original location in Chula Vista was 1.5 miles from my destination, not 14. The location on El Cajon Blvd has no place to park your vehicle. I had to find parking 4 blocks away. The staff referred to me as Boss. What is that. How was you rental boss. What can I do for you boss?. Overall poor experience.
Dave KYour customer service was wonderful very helpful, renting and returning. Thank you so very much five stars all the room. ⭐️⭐️⭐️⭐️⭐️
april mWas easy to make a reservation, pick up my truck and drop off without any issues.
Lee RThe employees are rude, the manager supposed to call me back because their system was down and he never did. I’m trying to call and they don’t answer anymore. Very disappointing service
Jose GThe manager is trying hard and is running his tail off and by himself gets 5 stars! Very polite and professional, but he seems to be lacking the right help. They're also having inventory problems.
Jeffrey OThe clerk was very nice and helpful. The interior could’ve been a little cleaner.
Ashley WThe agents were very nice & helpful.
Tamara WGracias for the service
JOSE SReturning the vehicle and make sure the worker checks the vehicle in before they tell you your good to go….
Araceli BI made the reservation through the app but I didn’t receive the physical pamphlet with the instructions and neither was I provided any specific instructions by the staff before driving the van or returning it so it has all been a frustrating and confusing process, especially refueling the van. Because I didn’t know where to find the diagram of the fuel gauge that tells me how much gas I need to refuel exactly and I ended up refueling more than necessary.
Wei cJose was upper echelon manager material. Extremely professional, helpful, and courteous! We'll be back!
francis aNo comments
ronnie tWe are frequent renters… personnel is honest, open, friendly, accommodating. Thank you!
Howard SI always rent my rentals from this location; I haven't had a problem that wasn't taken care of while I was there. Staff is always friendly and helpful
ELIZABETH MSmell cigarette the truck
ROSA MSales rep at the counter were very courteous, professional and I appreciated how quick the process took.
Mazen NCheck in and check out was fast. I didn’t have a reservation and my request for a rental was completed expeditiously.
Ronald LGreat services thank you
Tawny NFast and easy
Tanya FI moved 3 miles down the road and made 2 trips and one trip to the location and some how drove over 40 miles. Was told to leave
brandon rGood job installing the hitch!
Reginald RCheck engine light on??? Running rough but excellent customer service always
Rhonda CIt's ghetto, clean it up and get rid of the druggies and homeless
consepsion cIt is not made clear at time of pick up that you need to re-fuel the truck before return or you’ll incur a large fee. I thought since I was paying for mileage that I didn’t need to re-fuel, but was then very surprised to be charged $18 upon return when I only used about a gallon of gas.
Bailey PI scheduled a self pick-up and the lock worked but we had difficulty opening the back door the first time. We asked for help from the staff, and they were very nice and helpful (didn't get his name, but it was around 08:10 on Saturday, February 3rd). The process of returning the truck was also easy. I was a little nervous to drive the truck at first because the check tire pressure light was on, and the dashboard stated "Service Tire Monitor System." I checked all the tires and they looked okay, so I proceeded to use the truck. Hopefully you can get this serviced before the truck is rented out to another customer. Thanks!
Aileen FThis was my first time renting a van. I’m sure it would be a pain in the neck for the employees, and I did go at the end of their day, but it was so dark I couldn’t see where anything was. A brief in person overview would have not only helped immensely, but helped me to feel more comfortable. It was rather scary.
Linda REvery one was helpful
Jonathan RPlease send me my receipt.
Kevin CAll was great. However, the sales person was exceptional: professional, friendly and engaging. People skills were profoundly superior.
Betty JMade a reservation online, showed up only to find out that some equipment aren't available at that location...took 20 minutes longer to adjust my rental because of equipment no longer available here
Rogelio LNo improvement needed. Gerald and staff were professional and very helpful. Thank you.
Greg BThe app sure helps customers have more control over their entire rental experience & with this location being up the hill from my residence I'd say I'm pretty pleased with the overall turnout & will be looking to them in the future for any moving/rental concerns.
Alexia NHave all equipment that was reserved
ELIZABETH TEverything was fine
Jose GService person was awesome!
Joe BNothing, dude that helped me was great!!!
Scott HThe lock on the back of the truck was rusted and I couldn't get it open, had to bring the truck back to the store and they banged on it to get it open, took extra time and milage to get this resolved.
CLINTON CGreat fast service
Muhammad LBroken glass in the back. No furniture dolly when I reserved it, had to drive to another location. Once I arrived to the new location the person working there said I could only return that dolly back to that location which is/was an inconvenience.
Wyatt TAdvertise that this is a contracted vendor with no support--a pick up location only.
JAMES CEverything was super easy and convenient. The customer service was great! We rented a cargo van and it was clean and drove like a luxury vehicle.😉 Return was a breeze. I’d definitely use this location again!
Vera BGreat customer service
TOMMIE MPicking up was difficult even though we had a reservation.
Jesus AI was concerned that shipping my antique furniture from Massachusetts to San Diego would end in some damage to my treasures. Everything came home in perfect shape. The staff were attentive and prof
Stephen L | Overall ExperienceCustomer service was awful. The employees were generally rude, and slow to help. I was also charged an extra months rental for a ubox after it was emptied out and my lock was taken off.
Derek B | Overall ExperienceFor the purposes one uses uhaul business this facility is highly recommended.
MICHAEL G | Overall ExperienceU-Box was not ready at scheduled day/time despite confirmations from U-Haul and calls made by us to confirm appt. Movers had to be rescheduled and staff was unhelpful even locating the box.
Sharon H | Overall Experience