Comentarios del cliente para U-Haul of Campbell

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Campbell

Grado total:

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Gail N.
Grado:

Top notch location.

Linda H.
Grado:

Before I left to go to Monterey I cleaned windows and side mirrors ! They had a film .its okay I didn’t mind; the inside was very clean

Kevin F.
Grado:

El cliente no dejó un comentario.

Erik K.
Grado:

Parking is a tad paultry.

Louis S.
Grado:

Can we add stripper a pole and dancers to the check-in area?

valdimier S.
Grado:

It would be nice to know all details verbally about gas, drop off, and how to park vehicle when returned.

Mitra A.
Grado:

El cliente no dejó un comentario.

Orielle M.
Grado:

El cliente no dejó un comentario.

Richard Y.
Grado:

El cliente no dejó un comentario.

Stephen O.
Grado:

El cliente no dejó un comentario.

Karl S.
Grado:

The guy at the store on the alameda in San Jose that reserved the unit for me went above and beyond to get it reserved for me. He deserves credit.

Nicholas S.
Grado:

El cliente no dejó un comentario.

Mark H.
Grado:

El cliente no dejó un comentario.

JAIME G.
Grado:

Great experience, the rental process was super fast. I was in and out in less then 5min! Thx

Charles A.
Grado:

El cliente no dejó un comentario.

Carlos G.
Grado:

Have more than 1 person working. I was in a hurry and I had to wait close to 15min before I got some service

Sean D.
Grado:

El cliente no dejó un comentario.

Edwin S.
Grado:

El cliente no dejó un comentario.

Anmar K.
Grado:

El cliente no dejó un comentario.

Marc D.
Grado:

El cliente no dejó un comentario.

Mohsen S.
Grado:

very friendly and prompt staff

Christine B.
Grado:

El cliente no dejó un comentario.

Sarah C.
Grado:

El cliente no dejó un comentario.

Jeffrey Z.
Grado:

El cliente no dejó un comentario.

Mitra A.
Grado:

El cliente no dejó un comentario.

Lara M.
Grado:

El cliente no dejó un comentario.

Liz M.
Grado:

El cliente no dejó un comentario.

Louis S.
Grado:

The only thing that would have my experience better would have been a free hooker.

James W.
Grado:

Went very smooth and hassle free. Very Happy

Christopher G.
Grado:

El cliente no dejó un comentario.

Cheyenne N.
Grado:

El cliente no dejó un comentario.

James P.
Grado:

Nice folks, took care of all details. There was a computer glitch in how many miles I drove (20,000 miles in a day? Lol) and they fixed it easily. Great work!

Katherine V.
Grado:

El cliente no dejó un comentario.

Patrice A.
Grado:

El cliente no dejó un comentario.

Bruce H.
Grado:

El cliente no dejó un comentario.

Edward A.
Grado:

Great service and fast pick up and giddy up!

Liang P.
Grado:

El cliente no dejó un comentario.

Benjamin B.
Grado:

Excellent customer service. Thank you.

Assefa G.
Grado:

El cliente no dejó un comentario.

Joseph M.
Grado:

El cliente no dejó un comentario.

Daniel R.
Grado:

Excellent service

Tracy O.
Grado:

had some damage to the van and Max was extremely helpful when I returned it. thank god I took the coverage too...

Andrzej B.
Grado:

El cliente no dejó un comentario.

Edward S.
Grado:

1) I reserved and confirmed my rental for pick up via my phone a couple of days in advance, went to the location on day-of, followed the instructions to sign in to my U-Haul account and click on the "Pick Up My Truck" link. Except the link wasn't there. So went into the office to inquire, but was told I had to wait in line, which I did. Very frustrating! Kind of defeats the purpose of confirming in advance and cost me some valuable time I hadn't anticipated. 2) I could not find anything on my contract (nor was I told by the person who checked me in) that I had to refill the gas prior to returning to the level it was at when I picked up the truck. Fortunately, I decided to ask someone in the "yard" who confirmed "Yes," it needs to be refilled. Can only imagine that there must be many people who don't realize this and then get charged an extravagant per-gallon price for having to fill up at your location. Truck was fine; experience, not so much.

Courtney B.
Grado:

El cliente no dejó un comentario.

Tracy O.
Grado:

El cliente no dejó un comentario.

Esther M.
Grado:

Great customer service provided by Steve and front desk guy!

Alison A.
Grado:

Original request was to ick up in soquel. Twenty four hours before uhaul changed pick to corralitos. I called to confirm. They were closed. Reservation changed to campbell ca it was confusing. However the truck was great and it all worked out

Alexander D.
Grado:

El cliente no dejó un comentario.

Deborah H.
Grado:

All good. Thank you!

Inaki G.
Grado:

Make sure the rental equipment is inside truck, I missed the dolly. Ask the customer if they have ever driven one and if they would like some information. How to put it into drive for example.

Mark B.
Grado:

Great service. Van had better features than my car. Efficient check-in and -out. Terrific value.

Martha H.
Grado:

Great customer service at the Campbell location. Couldn't find the fuel door on the van after hours! I called and got help. Thanks! Stickers or a cab map would help.

Christoper P.
Grado:

My tow dolly break lights didn’t work and where never checked I didn’t notice until I was over an hour away and was stuck with them And where we picked up our truck 2181 Laurelwood there wasn’t a uhaul representative present and we here given a phone number to call by the gas station cashier but no one answered. With no way to contact our uhaul rep we went to the actual uhaul shop down the street 2121 Laurelwood where the general manager assisted us but was very rude and made us seem like an inconvenience Overall I was very disappointed by my uhaul experience in the San Jose area but the red bluff was very nice and profesional

Martha H.
Grado:

A quick reference card or something showing the location on the vehicle where the headlight switch, gas tank filler, radio channel button, etc.

david W.
Grado:

easy in and out

Douglas T.
Grado:

Your website is absolutely horrible. The massive amount of overselling / upselling that you try to do make it nearly impossible to execute a simple rental. I ended up calling the local branch and just dealing with a person. I get that you have to monetize every single user as best you can, but man oh man there's no reason for asking me a zillion times if I need blankets if I just need a rental for a few hours. I got it. Sub VP needed a promo by bumping their sale numbers. But this comes at a cost of a streamlined experience. Also the initial vehicle that was given to me was missing a license plate. Your guy didn't notice it until we pointed it out. having someone drive off your lot with something like a missing license plate is a big deal. License plate are required by state law and without one I could have been liable.

Charles P.
Grado:

El cliente no dejó un comentario.

Dennis A.
Grado:

El cliente no dejó un comentario.

Steven E.
Grado:

El cliente no dejó un comentario.

Mary C.
Grado:

Mmy visit to Uhaul was very pleasant. The rep helped me right away. I was off with a rental truck in less than 10 minutes. Everyone was courteous and helpful. I would definitely reconmend Uhaul, especially this location to all my friends and family. Thank you for turning my very stressful day into a less stressful, productive day. Mary Christie

phillip L.
Grado:

Quick customer checkout and really quick check-in. Courteous staff both times.

renee M.
Grado:

They made it very easy to rent and very friendly

Holly C.
Grado:

El cliente no dejó un comentario.

Daniel L.
Grado:

El cliente no dejó un comentario.

Robert G.
Grado:

Rented a pick up truck for 3 hours. Got it right away, nice truck, easy to check in when done. Very efficient operation and both young men working there were very nice and helpful. Always very satisfied going to this U-Haul on White Oaks.

Ron F.
Grado:

STOP transferring my calls to your location to the call center. That pisses the Hell out of me.

Matthew R.
Grado:

El cliente no dejó un comentario.

Ashley A.
Grado:

El cliente no dejó un comentario.

Melissa R.
Grado:

El cliente no dejó un comentario.

Joshua B.
Grado:

El cliente no dejó un comentario.

Kim B.
Grado:

El cliente no dejó un comentario.

Jose B.
Grado:

El cliente no dejó un comentario.

Justin S.
Grado:

Fully disclose terms. While I appreciate your desire to go paperless, I am very frustrated with the lack of verbal disclosure in place of written. I was charged $55 for 1/8 tank of gas - I was never told to confirm level of gas when I accepted the vehicle. I was never told I was responsible to replace fuel used - I assumed it was part of the $1.24/mile charge. I was charged $135 for 22 miles and 4 hours use of the truck. Ridiculous! Very unhappy.

Kyra A.
Grado:

El cliente no dejó un comentario.

Wing H.
Grado:

El cliente no dejó un comentario.

Mara T.
Grado:

El cliente no dejó un comentario.

Mark J.
Grado:

El cliente no dejó un comentario.

John A.
Grado:

Hire help for the manager--Manager has a professional disposition which made the rental process easier handling the paperwork to disconnecting the trailer and moving it himself.

Jack L.
Grado:

I am a frequent user of U Haul equipment. I was very disappointed that I could only find one trailer close to me needs and the rate of $78.00 was excessive. I think I was overcharged.

Dale M.
Grado:

El cliente no dejó un comentario.

Charles K.
Grado:

My only concern is that your person took a picture of my drivers license using a smart phone. Why?

Xuan Z.
Grado:

El cliente no dejó un comentario.

John P.
Grado:

El cliente no dejó un comentario.

Ushir S.
Grado:

El cliente no dejó un comentario.

Manjit K.
Grado:

El cliente no dejó un comentario.

Felicia T.
Grado:

Everything was great, as usual.

David B.
Grado:

El cliente no dejó un comentario.

Ryan N.
Grado:

I was called a few hours before my pickup time saying I could come get the vehicle early and not be starved for a second day if I returned it in 24 hours by the original time I had scheduled (7 pm the next day). However when I checked out I was billed for two days. I never would have picked up early if I had not been called and induced to do so. I had falsely been assured the second day would not be charged if I still returned it by the 7 pm next day deadline, which I did. This promise was not fulfilled. This was fraud. I will demand a refund or have my bank intervene.

Roy G.
Grado:

Very good experience. Thanks

Jerrilyn T.
Grado:

5 stars for the employees at this location!

Danelle D.
Grado:

El cliente no dejó un comentario.

Christopher G.
Grado:

I requested blankets for the move and somehow they weren't given to me. I don't like this location.

Thomas W.
Grado:

Great, fast customer service!

Rosanna N.
Grado:

No hassle pick up, super easy.

Lori H.
Grado:

El cliente no dejó un comentario.

Roger S.
Grado:

Review of controls and where the gas goes

Bruno B.
Grado:

El cliente no dejó un comentario.

Didier L.
Grado:

El cliente no dejó un comentario.

Christopher G.
Grado:

Honestly, they guy that I turned in the trailer into was kind of wood. A couple of "please"s and "thank you" wouldn't hurt.

No reviews have been submitted for this location.

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