Customer Reviews for U-Haul of Auburn

1,938 reviews

256 Genesee St   Auburn, NY 13021
(Between Delevan St and Woods St, Next to Giuseppe's Pizza)

(315) 253-8466

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(315) 253-8466

256 Genesee St
Auburn, NY 13021
(Between Delevan St and Woods St, Next to Giuseppe's Pizza)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Van was Perfect..All went smoothly. Easy door ways in and out. Cool Van. 🙂

jerri D. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Manager was outstanding to deal with. Made the transaction very pleasant.

Kevin F. 
Rating:
4.0

Front was broken on haul and mirror was busted. Hard to view other cars

James R. 
Rating:
4.0

The service and my trailer fit all my needs today I will order from them again in Auburn New York

Stephen H. 
Rating:
4.0

Customer did not leave a comment.

Tom T. 
Rating:
5.0

Everything went smoothly. Will rent from U Haul again.

Steven G. 
Rating:
5.0

This is the third time we've rented from Auburn that we had to put gas in right away!! This is a huge inconvenience and the trucks should be returned full for the next customer to use.. this is a great location minus the gas fill up problem.. can someone address this problem to make it easier for customers??

janet W. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
4.0

The truck box must have been wet mopped just as we were picking it up and when i got home and opened the box to load the truck i had to go find rags to dry it before we could even start loading it. And even after drying it there was still residue that got on my furniture because it was cold out and didn't dry very well.

Melinda D. 
Rating:
5.0

The only thing I found is it's a little expensive to pay the mileage fee but I am pleased with the whole experience overall.

Duane S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

none

Donald L. 
Rating:
4.0

Customer did not leave a comment.

galena K. 
Rating:
3.0

The phone service in that area is subpar so having a free wifi that extends to the grounds may be helpful. It took forever to load my pick up and drop off and it was freezing outside.

Crystal C. 
Rating:
3.0

Customer did not leave a comment.

Anisah H. 
Rating:
5.0

Customer did not leave a comment.

Dewayne S. 
Rating:
3.0

I reserved uhaul for 6 hours and brought it back after 4.5 , I was charged the 20 for return after hours when I was told I wouldn't be. Other than that service was friendly and knowledgeable

Karen S. 
Rating:
5.0

Exceptional service.

jeanine W. 
Rating:
5.0

The U-Box container was a very good way to move across country. Every employee that I dealt with was friendly and professional. I highly recommend using U-Box containers.

Robin R. 
Rating:
5.0

I have used this location many times and always without incident, until last night. Stephen was great, but the van was rented to me with two bald back tires, which I didn't notice until the van got stuck in mud my front yard. I called on a neighbor for help and he and I spent almost two hours in the freezing cold trying to get the van out of the rut. Because of the two bald tires, it was nearly impossible to do this. Finally, however, the van was freed from the rut. Because of this occurrence, I missed an important work event, to say nothing of the time wasted for both my neighbor and for me. My greater concern is how dangerous it was for U-Haul to send a van out on a cold winter's night in such bad condition. Something much worse could have happened considering what poor condition the tires were in. At the very least, I hope you will consider fully refunding me for last night's rental. While there is no way to pay me or my neighbor back for the wasted time and effort, it would go a long way in demonstrating integrity on behalf of your company.

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

damien W. 
Rating:
2.0

I was given a 1/8 tank of gas; I was told it needed to come back with 1/4 tank of gas, and I would get $15 back, I didn't. I was told if I didn't do this I would be charged $4.75/gallon. I was told I needed to sweep out the back or I would be charged a cleaning fee; the person who had it before did not clean it out, so I had to sweep all of their things out before I put mine in.

Kristen F. 
Rating:
5.0

Steve's the man

alice R. 
Rating:
5.0

Have the vehicle safe to drive.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Nice job. Prompt service, ready to go! Thanks.

John D. 
Rating:
5.0

Sensors back doors when opened. Blind spot very large mirrors. Other than that truck ran fine not like my personal van. But it worked for my needs.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Awesome costumer's service

brian B. 
Rating:
5.0

Customer did not leave a comment.

Dyan K. 
Rating:
5.0

I used the online application to reserve my truck. CSR Steve very helpful and courteous.

Robin H. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

Edwin P. 
Rating:
5.0

Steve was fantastic. He was pleasant, polite and helpful. The store is clean, neat and well stocked.

Michael M. 
Rating:
5.0

Steve was extremely helpful. Even though he was there by himself he got me in and out in a resonable time. Crisis averted. Thanks Steve

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Hannah G. 
Rating:
5.0

Keep up the good work! Golden rule applies :)

Trinity M. 
Rating:
5.0

Not charge for something that didn't work I was charged for something I couldn't use and didn't have 1 hr

John M. 
Rating:
5.0

Crew was excellent and manager very prompt!

George B. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
3.0

The pick-up location changed without proper notice. Even the confirmation text had the wrong address. The two U-Haul locations used did not have good communication as I was given a different drop off time at the pickup location compared to what I was told at the drop off location. Luckily I was not charged extra.

Alex A. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

very friendly and helpful staff. Trailer had one running light that was not working.

Eric V. 
Rating:
4.0

Very good rental experience thanks

Ron F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Manager/rep was awesome!! Very enjoyable experience!

George B. 
Rating:
5.0

Customer did not leave a comment.

Brett R. 
Rating:
4.0

Great customer service. They were very helpful & had an excellent attitude, efficient, great communication on what my options were, went over my rental agreement & helped me the next day as well with returning it. I would definitely use this location again in the future.

wah-A-gah V. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Great customer service and very informative!

Bradley C. 
Rating:
3.0

The truck I rented had leaks thought the cargo area. All my belongings got soaked during the move

phillip H. 
Rating:
4.0

Customer did not leave a comment.

Claire M. 
Rating:
4.0

Use snow tires on vans and trucks in upstate NY especially when you want customers to purchase your insurance

Melissa B. 
Rating:
5.0

The sales associate was very knowledgeable! Made the experience smooth.

Bryon W. 
Rating:
5.0

Customer did not leave a comment.

DAVIDPATRICK M. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL Z. 
Rating:
5.0

Customer did not leave a comment.

Amy V. 
Rating:
4.0

Customer did not leave a comment.

tHOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Grace S. 
Rating:
5.0

Great service, made sure we had everything we needed. They were friendly and polite and made the process very easy!

Samantha S. 
Rating:
5.0

The manager is a great guy to deal with. Super helpful and went out of his way to assist!!! Best rental experience I've had so far!!!

George B. 
Rating:
5.0

Thank you for all your help. We were able to move our family heirlooms to Rochester, NY. We appreciate your patience and advice.

Linda C. 
Rating:
5.0

Was met in the yard promptly by a pleasant employee. Drop off was quick and easy.

David W. 
Rating:
5.0

Customer did not leave a comment.

Misty S. 
Rating:
5.0

Just dropped off equipment. Staff wasn't aware of my drop off coming even though I updated the app. Staff quickly assisted with my drop off.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Martina M. 
Rating:
5.0

Everything went smooth from beginning to end. Especially the billing was correct in the end which is very important to me

Joseph C. 
Rating:
4.0

quick and easy

Patrick A. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

They are very nice people there and always help full just one thing steve your employee has a very bad odor. He doesn't clean up very well and a lot of people does standing there and getting there waiting for their trucks and whatever I'm not too. Happy about that. Hate to do that one but he's a great guy, but that's terrible. Thank you.

WILLIAM W. 
Rating:
5.0

A-OK

john O. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

The service, knowledgeability, friendliness and price met all my expectations. Steve Eckel is an excellent representative of your company.

Tom R. 
Rating:
5.0

Our only complaint is the cockroach that came out of the dash when we turned the heat on. That was disgusting.

Alicia C. 
Rating:
1.0

No tools to change a tire someone used the truck prior to me must of hit a curb and gouged out part of the tire on side wall left me fucked and on roadside called assistance they sent guy with no tools

Dylan H. 
Rating:
5.0

I think my experience was wonderful I would like you to know that there was is a lot of solicitors using the wifi when I returned and there were little children that really should have been in their beds but the van does excellent burnouts and was 100 percent satisfied with the tire spinning and rubber burning capability and the brakes near put my teeth right through the dash great experience! 5 stars 🌟

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Fast efficient rental. Easy.

Douglas L. 
Rating:
2.0

Just spoke to manager/Steve … last Friday his crew installed my own brand new Curt hitch receiver on my Subaru Forester Steve said labor rate was $100/hour … they did work in 45 mins … this morning I called Steve to inquire about charges of $200 plus tax He said job was charged at flat rate of $200 because I brought my own parts … that was not made clear… I was told quote if $100 to $200 for installation… ?$&@!

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
1.0

Very disappointed in the service and the product.

kathleen K. 
Rating:
2.0

the trailer leaked all clothes were wet, my camera and laptop got wet has to wash everything once i got to vacation will never rent from you again

Cheryl M. 
Rating:
5.0

Very friendly and helpful

Venus S. 
Rating:
5.0

Thank you

elaine D. 
Rating:
5.0

Everything was great love the service u offer and verity of vehicles I rented s pick up only this was it costed 35.00 from 3/4 to fill it back up after driving only 70 miles total

Josh L. 
Rating:
5.0

Customer service was excellent/informative &helpful

Robin M. 
Rating:
4.0

Rented from this location twice. Both times the services were available immediately and vehicles were well maintained. There was a discrepancy with a fuel charge recently and they cleared it all up and refunded the charges. Good support and timely services.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

Pamela T. 
Rating:
5.0

They treated me well, everything was easy and fast. Recomended

Bremer V. 
Rating:
5.0

Customer did not leave a comment.

Guyette D. 
Rating:
5.0

Customer did not leave a comment.

Stephen E. 
Rating:
2.0

There was farm animal fur and debris in the truck. Bad odor.

Alina C. 
Rating:
5.0

Don was wonderful to work with and went above and beyond to make our experience great!

james k.  |  Overall Experience 
No reviews have been submitted for this location.

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