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Egiro BCustomer Reviews for U-Haul at Tel-Nine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job, keep it up
julius nThe staff here were rude and unfriendly. They didn’t seem to have any interest in helping make our return experience painless. If anyone ever needs to rent from u-haul, I would warn them to stay away from this location and its staff. U-haul needs to be better about who they put as the first face for customers, because the staff here are not doing them a service.
Jessica HVery terrible they took my money I didn’t receive any money back I didn’t go over my miles and I put the gas back I would never go back !!! I was overcharged they had nothing to say when I called and spoken to them …
Amennah WEverything went fine considering the system was down and I had to wait quite a bit of time for a receipt otherwise it was good
MICHAEL TNone
Richard BKeep equipment serviced at all times
JEROME LThe truck drove horribly, needs immediate suspension service!!!
La'Ron MThese people are goofballs. They had a car transporter but won’t hook it to my U-Haul truck told to go to another location. I did and that location sent me back to the original location but with two U-Haul I Employees to help hook up the trailer to my U-Haul truck. This took two hours. I will never go there or recommend that place again.
ROBERT NI would like to bring to your attention that the person who helped me was extremely helpful, knowledgeable, and patient. I will give her 10 stars. she truly be the reason I would go back to her for any assistance.
Samir DI returned rental back at 5.30 pm yesterday. The place was closed the returns app kept giving me errors. I ended up leaving keys in that box after frantic efforts to speak with someone.
EMMANUEL TGuy was very friendly and accommodating
Francis Din and out in less than 10mins
Michiko Dstaff at location was very friendly, truck was very dirty/not cleaned
Dean HNeed improvement lack of statff
Aisha LChuck helped me out at the Southfield U-Haul! He was an exceptional help and went above and beyond to walk me through the trailer set up and hitch details. Would recommend him and the team to anyone! 10/10
Katherine PNo improvement recommended.
Darius GVery comfortable going here. Usually in and out.
Christopher BThe agent was very nice and helpful
RAINELLE VExcellent Service!
Jharid CThe September 17th baby was extremely pleasant ‼️💙
Brenda JExcellent customer service 👏
Phyllis LYou need to service your trucks.
TINA FConsistently Excellent Service
Jharid CPeople friendly and helpful.
Matthew FCustomer service has always been very polite and prompt I always visit this location when I need U-Haul service
Aisha LExcellent service
William AVery easy drop off I ever had.
Naga vAbsolutely nothing!
Terrance JYou can let customers know up front that you are holding mileage as well as the cost of the rental, then check the mileage and not assume I drove ex amount of miles ($19.95 for truck,$10.00 for dollie) and $46+ was held on card, I drove 7 miles
Anthony GThis location has that “extra” attention to detail that makes a return visit practical and pleasant..
Milford NNothing. Great service.
Kimberly FI would like to say the staff is very helpful and friendly.
John SJob well done considering being short staffed.
Stephen BI had a great experience renting a trailer the customer services staff are friendly,polite & very helpful at this particular location I definitely will go back anytime. Thank you
manuel hThe trailer had mulch still in it. It should have been swept out before renting it out
Robert SExcellent customer service and they are always there to assist. I will only use the Southfield Telegraph location.
crystal hEasy process to get in and out
Roderick BIt all went great from start to finish. The reservation was easy to place. They had the motorcycle trailer on hand as promised when I came to pick it up. With the reservation, check-in was easy. They hooked me up and checked the lights. The trailer was perfect. Easy to use and all in working order. Drop-off was seamless also. Easy peasy. Great service. Great price. Solid price. I will be back.
Martin SNothing. The staff was courteous and helpful and made everything an easy transaction
Keynon AExcellent service from beginning to end. I will be using this location again.
Jack PExcellent customer service. Guys met me at both check-out and check-in.
Chris HWonderful customer service already!
Brittany HPurchase some newer trucks
patricia lThe sales lady was excellent and very well informed about u haul and its procedures. She answered all of my questions and was the same when I returned the truck
Jonas RKeep up the good work
William AGreat customer service- friendly and helpful.
Mark SCustomer service was great! Professional and friendly staff.
Mackenzie OStaff was the BEST
Nerissa DThe owner/operator was extremely helpful from the moment I drove in, to the moment I left. I made my pickup appointment online and he was waiting for me outside when I drove into the parking lot (note: it was 27 degrees outside at the time). He made an adjustment to my hitch so the trailer wouldn't ride too low, then he hooked up the trailer for me and even gave me his own bungee cord to keep the chains from scraping on the ground throughout the drive. When I offered to tip him, he politely declined. I’ve rented from Uhaul in 4 different states across multiple locations and can honestly say that this experience was the best of them all. I would HIGHLY recommend renting from this Uhaul location.
Drew B